UPDATE (6/27): I spoke with Keith Carter who listened to the concerns and frustration I had that lead to my initial review. He was receptive to providing restitution to the fact that the initial inspection put me out over $1,000 dollars. I appreciated the fact that he was willing to reach out to make things right. ORIGINAL REVIEW: I used Banks Septic to inspect the septic system for a new home my family and I are purchasing. To their credit, I did call them the day of to inspect the system in order to get it in before due diligence ended. They fit me in the day of albeit "after hours" (an additional $200 charge) and $250 for the inspection. Their technician showed up after 5pm, and had the current home owner release permission for him to dig on the property. While digging up the septic tank, the technician severed a private water line in the backyard prompting him to turn off the main water line to THE ENTIRE HOUSE freaking out the current homeowner, my realtor, and the sellers realtor. How he didn't realize that a private water pipe with no water coming out of in the backyard had no impact on the main water line to the house that had already been marked by 811 is beyond me. Trying to manage the crisis from afar, I had to pay $650 to have an after hours plumber come and repair the pipe because the current homeowner was scared to turn the water back on based off his conversation with the technician. When I called Banks the next day to speak with someone, I was told and I quote, "we don't have x-ray vision to see private water lines underground, we aren't liable for anything our technician did" and "I'll have my manager, Roger, call you (he never did)." I understand that mistakes happen but this mistake by their tech cost me $650. I sure would like to speak with someone from their company to at least get reimbursed for the inspection and waive the after hours fee if they ever expect repeat business or a referral from me in the future. read more

Banks Septic - Septic Services Near Me - Cumming, Georgia

Very disappointed in the service we did not receive after postponing our first date and not arriving this morning as requested on this new date. read more

They seem to always find something wrong with our system-- that they will fail in three weeks-- two years later -- it's still functioning. Probably time to move on with a new company. read more

Banks septic is a very reliable company. We are no longer on septic, but my Dad's home was. After he passed away I realized I need a pump out and inspection in order to ensure a smooth closing when selling the home. I called them and they came out quickly and did not nickel and dime me with a bunch of extra charges. They seem to always be highly recommended in the community and I can certainly see why. I have not had to use their services in several years, but my co-worker recently had them out as they were having some issues with their septic and wanted to get it handled before it turned into a backing up situation. Banks sent someone out to them quickly and not only did they fix the problem, but they explained what was going on to my co-worker as well. read more

I requested an inspection for a home sale and since it had been about 5 years since my last service, they said I would probably need to have it pumped. They got me on the schedule within a week and had the job done in around an hour. These folks are great. The were recommended by a lot of my neighbors. They do what they say they are going to do and explain the whole process. Very reasonable pricing! They tell you up front what the costs are going to be. Thanks for the great service! read more

What I learned by working with Banks Septic is not to trust their opinions. When you're a hammer, you see everything as a nail. When you are a septic company and/or install drain fields, you are looking to drain septic tanks, and install drain fields. I foolishly trusted their opinion. I shouldn't have. I did not need my septic tank drained (wouldn't it be nice if there was some type of indicator on the tank? Will an Apple Tag do that :-)) When draining the tank failed to solve the problem, I was promptly told I needed a new drain field, which I did not. Not installing a drain field by Banks would have meant that I would not have had my back yard trashed - but trash it they did. The moral of the story: Before you hire Banks or any septic/drain field service - get an opinion from an expert, not the company that relies on your business for revenue. This is not a consulting company, they are a service company. Don't expect to get good advice from them. Trusting their advice cost me a minimum of $15,000 in unnecessary expenses. Live and learn. In this case I learned the hard - and expensive way. read more

Had an issue with our tank on a Saturday evening...Cam came right out and gave us a temporary fix to carry us through the week end. Monday they were back, this time Tony. Fixed the problem, was efficient, polite and professional. Very happy with this company. High recommend. read more

Jason and Junior were friendly, efficient and fast in servicing our septic system. They left our yard spotless. One couldn't tell they had dug it up to service the septic tank. Would definitely recommend them. read more

We called them for service and they were prompt, friendly and professional. They cleaned up the yard and we can hardly know where they dug around. A very good experience! read more

Excellent service by Casey from Banks Septic. Had an emergency call put in on a Friday after hours and he made it a priority to get out first thing the next morning. He was thorough in taking his time to locate the lid without ripping our yard up and put everything back in its place afterwards. read more

Banks Septic - Septic Pumping - Septic Services Near Me - Cumming, Georgia

I believe I was intentionally overcharged 180 dollars for 1500 gallon tank when it was already common knowledge It was 1000 gallon tank. Not too cool Business practice to try and pull this on your customers! read more

Banks Septic is the best I've found because they're very trustworthy and knowledgeable. They don't try to sell you things. I had Banks do a tank pump out. I've used their service before and they've always been great, very friendly and helpful. Their prices are very fair and scheduling is easy and can be done online, where you can also request info. Also, they give a courtesy call before they come so that's appreciated. Today Austin Gravitt came out with his team and they had everything done very quickly and they cleaned up the site and left everything as they found it. Really nice guys to deal with and I would happily recommend them to family, friends and anyone who needs septic work done. read more

I recently had to contact a septic company due to some apparent backup or clogging in my septic system. I contacted another company that turned out to be outside my area but they quickly recommended Banks Septic to me. The entire team was great! From Christina in the office accomodating my need to have documentation to get remibussed by my home warranty to Brian and his crew that came to do the work. The cost was exactly what they said and not a cent more. They even recommended things to have done as soon as I'm able in terms of additioanl repairs that will help prevent the issue from reoccuring but assured me that it was not critical to have it done immediately so I did not feel at all pressured by a sales pitch. I'll definately contact Banks again when I'm able to have that extra work done. read more

Banks Septic - They only dug as much as was needed an no more than that. - Septic Services Near Me - Cumming, Georgia

Just had a great experience with Banks Septic. Both techs were very professional and Cam was very honest. They called and were right on time. He didn't try to find issues just came and pumped the tank. I will keep this company on my A list! Thanks! Laura read more

Very professional work. Very little disturbance of the yard around the tank lid. They did the job quickly, were very courteous. Very happy with the work. read more

Mike was very helpful and professional! He arrived on time and quickly got to work to solve our problem. We had a lot of company and luckily it was an easy fix. Very grateful for the quick response from the company as a whole. read more

Banks went above and beyond for us! We originally hired a competitor to pump our septic (rhymes with seagraves). Two men showed up wanting $200 cash to start digging, when we told them no, they said if they come back it will be $2,000 and charged us for a service call. We called Banks and their team was at our house the very next day. Kind, professional and very reasonable ($875). Call Banks next time you need any assistance with your septic, I'll refer them to everyone I know! read more

I found recommendations for this company on our local Flowery Branch community Facebook page. So I called them. I very rarely get this upset with a company but this one did enough to make me cry. I also don't cry easily. I put my info in their contact us section of their website. They never received it. No big deal. I called them and set up an appointment for the next day. I was told because of the size of the house it'll cost $750 to pump the tank. That's it. So, they came out to the house, started looking for the tank, couldn't find it, and told me because of where I'm located, they have to charge a service fee of $350 even though they didn't do anything! And they'd hang out for an hour since they have to charge me anyway. So, now I'm out $350, the septic issue is still not resolved and I'm sure I'll be paying a hell of a lot more when the job actually gets done. Never again will I use a company with so little integrity in my life and I'll tell anyone who ever needs septic services to stay the hell away from Banks. read more

They sent an unskilled driver to our home who was unable to back up our driveway without running into the ditch, twice! He then just floored it putting long scars on our concrete driveway. When they finally got into position to pump my tank, instead of performing the service, tried to coerce my wife into to signing a liability release for all damages. When she refused they would not do the job! When I called and spoke to a Manager, he offered me half off and now will not call me back. We are looking at near $3000 damage, and the rude office staff tell me that he can't return my call because he is "out of town." In 2024 who does not have a cell phone? They will not even provide me with the name of their insurance company! Buyer Beware! read more

I'm a first time customer with Banks Septic. With all the rain we've been having, we thought our septic system may have been full or flooded (we had a basement toilet not wanting to flush and the water in it kept rising). I called Banks Septic on Tuesday evening (after hours) and was pleasantly surprised that I was able to talk to a technician - Roger, who was very pleasant and informative. He placed a ticket for me in their system for a service call scheduled for Wednesday. He mentioned they've been receiving lots of calls and that they run 10 trucks and had about 40 customer calls. Wednesday afternoon (as promised) the crew showed up. Colt, Jose and Christopher arrived and quickly assessed our problem. They used shovels to dig up the tank lid, opened it up and found that we had a blockage in our septic pipe from grease buildup. Yikes! Apparently over the past few years we've had food go down our garbage disposal causing the grease buildup. The crew quickly unclogged the pipe, put the lid back on, then covered it up with dirt. Problem fixed! The guys were professional, hard working (even in the cold rain!), and trustworthy. They mentioned my tank was not full and I could probably wait 2-3 years before needing pumped. I like the company motto - we clean your tanks, not your wallet! My service call was $175. Nice job Banks Septic, I'll recommend you to friends and family. read more

Banks Septic - Septic Services Near Me - Cumming, Georgia

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Banks came out quickly, assessed and pumped out. Our pump wasn't working and they found a sock that was shutting the pump down and also shorting other appliances. They saved me thousands. Thank you! read more

Upon inspection from the last service in March 2020, a huge hole has been punched into a portion of a cover, which should not have happened. Damage was discovered in January 2024. The system is not to code and is missing vital components. This is not how to do business or keep customers. Stay away from this company. read more

I'm extremely impressed with the level of service Banks Septic provided us with our new septic system. No one wants to spend this much money on a septic system, but Banks managed a very informative and well-managed installation for us. read more

Straight forward, won't upsell the heck out of you once they get into your tank, will use again every three years!

Austin & Coby are the best. Very knowledgeable, experienced, friendly and were great at communicating. We've used Banks in the past and have always had great service but these guys put it over the top. These are the type of employees you want to keep for sure. Thanks again! read more

We moved into an older house, and had no idea of the septic tank's location. DJ and his partner worked tirelessly to find it. Once the tank was found, they quickly pumped it and neatly raked the soil back into place. DJ patiently explained the process to me, assessed the tank's condition, and assured me he would return if there were any issues. Unlike other companies, they didn't try to jack up the cost with unnecessary fees. It's good to know honest companies and people still exist. read more

Very responsive. Quick, friendly service. They were up front about all costs and sent a formal proposal right away.

These guys will not quote you some low ball BAIT price then up sell you when they show up. They instead will offer you a fair price and not try to pull one on you. They do what they say they are going to do! Have used them for over a decade. read more

I asked for a riser pipe to be installed when having my tank pumped so that we wouldn't have to go through the process of digging it up every time. I mentioned this to the office when scheduling having the tank pumped. I was told that the riser pipe install would be a separate ticket. I said "fine... schedule me up" . When the tank was being pumped I mentioned the riser pipe install to the guys pumping the tank. They quoted me the price and told me it would happen in a few days and they would call me. 2 months later and no call, no pipe...... I ordered the transition plate, pipe sections and lid. Did it myself. Pretty sad service on their part. read more

We had an emergency on a Sunday! Water backing up all in the house. I called Banks and they arrived within 15 minutes. Brian and Cam saved the day. We had a clog AND our tank needed pumping. They were very efficient and courteous. Thanks guys! read more

I recently moved into a house with a septic tank and needed to have it pumped out. I have to say I was concerned because I had read and heard many horror stories of plumbing companies quoting a very low price over the phone and then finding all kinds of ways to upcharge once they came to your house. One of the plumbing companies I had called told me I was too far out of their service area, but suggested I call Banks. Banks quoted me a very reasonable price over the phone and said (without my asking) that there were no hidden fees on top of that quote. The guys from Banks showed up right on schedule. They quickly located the septic tank, pumped it out, and answered all of my questions. They also showed me areas to be aware of. They couldn't have been more helpful and friendly. I was so relieved to have such professional and honest people do this job. read more

Terrible experience. They do not need business. They are backed up (weeks out appointments) and even then, they don't provide A time (to quote office manager "we never provide a time").. there is confusion on what the tech is going to Do..and no notification on costs or when/how to pay. Customer is expected to have someone at the home all day...if lucky...they may eventually come. The worst part was even after all the confusion, I Had to spend 10 minutes being lectured on Company processes and policies. Surely, there are other options. I would avoid this one. read more

I just had Cam and JT here for a septic pumping service. They were personable and HONEST. They told me I really didn't need to pump - and let's face it - I would not have known any better and they could have charged the full on pricing. WOW! They were on time and honest - that is the kind of company I want to do business with! read more

Called Banks two weeks in advance to schedule appointment for septic system of newly purchased house to be pumped and inspected, was informed they'll schedule the utility line marking company. A week past without the line being marked, I again called Banks to inquire, response was "we haven't contacted them yet." Utility line marking company showed up next day. When Brian from Banks called 8:20 morning of appointment to inform he was going to be late because "I have to get gas." it should have been another tip off to the sorry experience that followed. When Brian finally knocked on my door, his assistant was already hard at work poking the surface to identify location of the tank's large cover. I received no greeting, perhaps English is his second language, as he continued to poke the ground, then began digging to access the cover without raking the mulch. Brian asked him if the cover was broken, he replied yes. After debating whether it was a 20" or 24" cover, they finally agreed it was a 20", and Brian declared "we don't have a 20." He then went to the truck and returned with a 20" cover which he disdainfully flung on the ground in my direction. I had to ask the cost for the cover, $125, including installation. Brian explained the tank was improperly installed because a riser was needed to bring the cover closer to the surface. When I asked if he had a riser, he replied no. When scheduling the appointment I told the office I needed to have the boundaries of the fields identified and received a vague answer as to cost. Brian informed it would cost $250, I then called Banks' office and they informed it would cost $175. Brian then asked if I had a garden hose so he could clean the tank's filter, i explained we moved in last week and couldn't immediately locate one, while my wife looked for one his assistant rinsed the filter in the tank effluent and reinstalled it. Brian's assistant then worked to locate the other cover to insert the suction hose. This cover was buried ~4' under the same soft dirt and mulch that covered the larger cover. Brian informed it would cost $125 to roll the mini backhoe off the trailer, but then gave a vague explanation it would leave tracks on the aforementioned mulch and soft dirt. When I told him I didn't wish for his machine to damage the slope, Brian then suggested his assistant could dig the 4' x 12" hole necessary to access the cover for $100/ft. Brian informed this cover was also broken, and also needed a riser, neither of which Brian carried on the truck. At this point, I asked Brian to install the large cover and finish the job without pumping the tank. Cost $475, plus the time to repair the damage caused by Brian traipsing up and down the soft slope at its steepest, after informing him I didn't wish to damage the slope with his backhoe. Brian could have walked 10' to avoid the damage he caused, but he didn't. Avoid Brian and Banks Septic at all costs. read more

Where do I start... I wish rating sites would give option to put "0" stars, or even negative stars. I would definitely put minus 5 to this company. Here is the whole story. I needed to relocate 1,500 gal septic at my home to another location. I've got few companies coming up to the job site, one of the companies was Banks Septic. At first Matt - Banks Septic company owner stroke me as a person who's been in the business for a long time and knows what he is doing. Oh boy was I surprised to learn HOW WRONG I was. I had various estimates with one that was few thousands less than what I got from Banks Septic, but again, thinking these guys are professionals, I figured, I will go with them to eliminate any hidden costs. This is where the story actually start. After I did a soil test, I provided it to Banks Septic and they started filing for permit with county. County inspector came on site and told me that everything looks good and Banks should start work next day, but then he asked do "you have garbage disposal in your house"? I was not sure what to answer at first, but figured I'd go with truth and tell him that yes, I have one garbage disposal. Right away, inspector told that the plans are wrong and instead of new 1,500 gal tank I need one 1,500 gal tank and one 1,000 gal tank. So now I need two septic tanks because I have one garbage disposal in my house (which we barely use). My price for new septic tank went from $13,000 to $15,300, right at that moment. I called Banks Septic and explained what happened with the county inspector and ask them WHY NOBODY FROM BANKS ASKED ME IF I HAVE garbage disposal? Why was that not discussed upfront? Now, my price for new septic is 2k more. Nevertheless, I agreed to the new price, since I had no other choice. That is however, not the end of it. Banks called me a day before new installation date (of two tanks now) and told me that now I also need to install additional leach lines, because inspector said that my soil test is not good. My price, right away went from 15K to 18K. WHAT??? Banks Septic had the soil report way before submitting for the permit. WHY NOBODY from BANKs ever looked at it and told me that I will need additional leach lines? At this point the price increase was nearly 40% from the original price, so I told Banks that I no longer want to do this job with them. Now they are trying to charge me for the cancelation. SERIOUSLY? You are professionals, you should have asked the right questions about garbage disposal and see the soil test before submitting it to the county for permit. All of this should have been discussed with me and proper estimate provided. I would never go for the 18K estimate for a septic tank relocation. Next day I got a call from Matt - Banks Septic company owner. As soon as I told him the situation and that I am displease with 40% estimate hike and proper questions were supposed to be asked by him or his engineers, HE STARTED CUSSING me with all possible F word verbs and adjectives. He even told me to "get the F.... out of this country F...ing foreigner, if you don't know anything". I must agree with the first portion of his rant, I don't know anything in septic world, that is why I hired his "professional" looking company, so I don't have a last minute surprises like price elevation by 40%! He did not care what I told him, but continued to scream all of the F words into the phone. So I hung up. I WOULD NEVER EVER, EVER RECOMEND BANKS SEPTIC TO ANYONE I KNOW. The owner turns on the dime into a mean saliva spitting cursing machine. read more

We have lived in our home for 32 years and in that time I have had multiple contacts with different septic tank companies. Banks is by far the absolute best experience we have had. Our drains stopped flowing over the memorial day weekend and I contacted our "regular" septic company, leaving a voice mail and using the contact form on their website. Come Tuesday morning, no call and I had to call in again and was told they were backed up 2 weeks. I was a repeat customer with them (3 previous pumps) and that carried no weight. The best thing they did for me was recommend Banks Septic! I called in and the very polite and helpful person scheduled an appointment for the next day. Case called me on Wednesday morning and gave an ETA and showed up fully equipped. Eric began locating the tank and perfectly located the lid. This task was very important to me as we have a brand new Zoysia sod lawn on top of the tank. They found the cause of the blockage and the tank was pumped out putting the house back in service. Case and Eric took could have easily just filled the hole and walked away but they took the time to make our new lawn look as close to the way they found it. We are very THANKFUL to both of them for their attention to detail. I cannot say enough positive things about our experience today. Well equipped, professional, polite and attentive to our problem, these guys set the bar very high for other companies to compete. I recommend you give these guys a call when the need arises. It is hard to explain but other companies put you on edge always suggesting something you may or may not need. Case and Eric never gave me that vibe. They simply told me what appeared to be bad, what was good and left it at that. Banks is now my go to for Septic issues! Thanks Again Banks Septic, Case and Eric! read more

I had banks septic drain our tank. The tanker truck drove over our flower garden on entry and knocked over a large cement potter at the bottom of driveway. The truck left after dark. The next morning my driveway has a concave large crushed cement. I called the owner who accused me of trying to get a new driveway. I explained this was my first home with septic. I was not told the truck should stay on the street. The owner said I can sue if I want. He said he has been there before and won. Our driveway was 12,000.00 to repair. I have contacted the BBB. read more

So very efficient! We are selling our home and needed our tanks pumped and inspected. The crew did an outstanding job and Chris wrote up a very precise report as to the services performed including diagrams of tank location for the future home owners. They found the tanks and performed the service with very little disturbance of the yard. Thank you Banks and Chris! read more

Just wow. If all businesses operated like this! We can't recommend Banks Septic enough. From the first phone call through the service visit, it was a great experience. Up front pricing, they called just as they said they would when on the way, showed up on time, didn't try to upsell or find issues that weren't there. Just honest service with a smile. AND we got a handwritten card in the mail afterward. Cherry on top! Don't waste time looking any further. Need septic service? Call Banks! read more

We moved into our home 3 years ago. This is the first time I've used this company. However, this company has serviced my home multiple times in the past to pump the septic tank. I am really happy with their service. They gave me an estimate up front and there were no surprises. Paul was really nice and very professional. They really put my yard back nicely - barely could tell they were there. read more