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    Pasadena Hand Wash

    3.6 (402 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 months ago

    Services - Pasadena Hand Wash

    Handwashing

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    Scratched hood of the car on the drivers side

    Unbelievably bad experience at this car wash this morning. Retrieved my car after the wash and noticed huge scratches on the hood. I immediately asked what happened and who I'm assuming was the manager was brought over to talk to me. [[HIGHLIGHT]]He immediately said they didn't do it and it was there before. How would he know that?[[ENDHIGHLIGHT]] I said it wasn't and he said we have no machine we didn't scratch it. I said did you have a dirty rag? He said no. Interesting. I also walked around while my car was getting washed and noticed two workers looking at it for a few minutes after being washed before it got dried. Wonder why Not only that, my car was filthy. It looked like it had been sprayed down with a hose and lightly dried. The roof looked like it hadn't been touched. I paid for the silver car wash $33.99. Was rang up for $35.99 when I asked why it was more expensive than the sign the lady at the register said I probably have a big car. (It's a mid size suv) a little transparency from the beginning would be appreciated. This place lacks accountability and trust. I came to get my car washed and came home with a dirty car with a scratched up hood. Unbelievable. We brought the car back and they washed it again and used the excuse "it's a basic car wash and we do it fast"

    La Vonne C.

    If I wasn't in such a rush, I probably would have done this complaint in person. The quality of wash was just not there. I could still see dirt residue on exterior of my car after the wash. The worst part for me was that they didn't fully vacuum or wipe the inside of my car. I own a mobile cart business so it can get dusty and dirty inside the car. There was so much dust and crumbs left and I was so disappointed. They never moved the keys from where I left it so obviously the cup holder wasn't cleaned. Why did I pay to get someone to clean my car if I could do a better job at a drive through carwash? There are other car washes within less than a mile from here. Just go there and don't make the same mistake as me.

    Bugs on my side mirror after paying $150.

    Terrible quality for the amount that I paid for. I took my car in for a wash after a road trip from LA to Monterey. I know that my car was nasty and covered in bugs, but the quality of the wash was terrible. I pulled up to the entrance wanting to get their Silver grade wash which is around $35. The guy said I needed to get the $150 "The Start" package because the bodily fluid and acids from the bugs on my car could damage the paint. Call me gullible, but I have a rav4 and I know Toyotas have body paint issues. So I trusted the guy and dropped the extra $120 from what I was planning to pay. Cleaning time wasn't an issue, but honestly I'd prefer for the service to have been longer if it meant my car would truly be clean. After the wash, my windows are still foggy from the inside and out, there's leftover bird poop everywhere, and I had to point out multiple spots where the washers clearly missed spots. [[HIGHLIGHT]]The guy waxing the car tried playing it off saying they were scratches in the paint, but when I was able to wipe it off with my finger he begrudgingly cleaned up the messes.[[ENDHIGHLIGHT]] I had to inspect my car over and over before giving up and driving off. The most irritating thing about this place is the guy telling me me I needed the more expensive package to get rid of the bugs on my car, but they didn't even clean all of the bugs off! This place does not care for the quality of their work and is just hoping some young folks who don't know any better get fear mongered into paying for their exorbitantly priced higher trims in the name of vehicle care. Learn from my mistakes and avoid this place. [[HIGHLIGHT]]Update: the business owner commented on my review saying that "the start" package is not an upsell. He is correct in that statement and I changed my review to reflect that.[[ENDHIGHLIGHT]] However, the sentiment still stands: the employee told me I needed a higher tier package to get all of the bugs off, and yet there were plenty of bugs still on my car after the wash. Do not go here.

    Daisy G.

    Very much appreciated and thank you for giving me a great wash. As a mother of four, I know my car can get MESSY but thank you for making a miracle!

    missed a spot or two
    Kristine K.

    Alex and the guys that work there are great and super caring. Every time I go in they take care of me and they also offer one of those cards you can stamp to eventually get a free car wash; which is super neat. Every time I go in, I request a wash and vacuum and cleaning of the interior of my vehicle. I have taken over four different cars throughout the years to these guys and I always go back because they are so nice and sweet. Their pricing is definitely reasonable for the area; but lately their quality control has been lacking. It has definitely been a while since one of their workers has done a careless job of cleaning my car, but it's not a new occurrence. Honestly, usually I just clean the spots they missed or vacuum the car myself when I get home but that's only because I don't usually have time to inspect the car before leaving the lot (that's on me). To be specific, this past week when I went in, I paid for the exterior and interior of my car to be vacuumed and cleaned. When done, I got in my car and I saw some dust and stuff over on the more "hard to reach" areas of the dashboard, but I just brushed it off. Literally. Anyways, once I left the lot I saw that the cup holders, under the e-brake, the nav screen were quite literally untouched. They picked up the trash on the floor of the car and a vacuum was definitely used on the majority of the car, but once I got home, I found small trash like a gum wrapper and some other stuff placed on the backseats. Meaning, they probably picked it off the floor of my car and instead of tossing it; just placed it on the seats.. probably after vacuuming. I don't know. I think it's carelessness on behalf of the workers. Like others have said; this place is a hit or miss depending on who is cleaning your car. It's a quality control issue and I am sure if I had gone back they would've addressed the issue, but it's not something I was able to do that day. I have just come to accept that sometimes i'll have a great car wash and get my money's worth and other times, I will just get a decent car wash that'll get me through till next time.

    Leaves left in the windshield portion and the towel they let me use to wipe the bird poop they left
    Tyler L.

    I was very unhappy with the customer service provided by Rolando the manager. At the drive in, Rolando told me that they would not be able to get the sap off my car unless I paid a discounted high end car wash for $100. I told him I was fine with the sap and would just do a regular bronze car wash. Upon receiving my car, they left a lot of bird poop all over the car and when I brought it to Rolando's attention he stated that he told me that the bird poop wouldn't come off. I mentioned that he originally told me only about the sap but Rolando changed his story and told me the bird poop wouldn't be removable either. To prove his point he started wiping at the poop with his towel In which a good amount of it was able to come off with a couple easy brushes. After seeing that the bird poop was easily removable, Rolando repeatedly started telling me that since I bought a regular car wash I get regular service. Rolando also stated that they could not wash it off as it was an extra service not included in a regular car wash that would get charged to the workers, which is why they did not clean it fully. Additionally, they did not remove the leaves and sticks from the windshield wiper section of the car and also didn't vacuum the trunk of the car. In which I tried talking to Ronaldo again to ask if this was included in the regular car wash but after multiple requests to talk to him I was ghosted in person. Ronaldo's attitude and the way he handled this situation was unprofessional and makes me want to take my business elsewhere. Would only recommend this place if you are ok with getting a partially done car wash without paying $100+.

    Not vacuumed

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    Review Insights

    7 days ago

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    Photo of Johnny M.
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    2 months ago

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    Zaven N.

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    Photo of Tom M.
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    3 months ago

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    Zaven N.

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    4 months ago

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    Zaven N.

    Helpful 1
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    10 days ago

    Helpful 1
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    1 month ago

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    Zaven N.

    Helpful 1
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    10 months ago

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    Zaven N.

    Helpful 2
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    13 days ago

    Terrible service. Quoted at 35 minutes for a basic pressure wash. Took 2 hours. Expect to wait a long time.

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    Zaven N.

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    2 months ago

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    Zaven N.

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    Photo of Dan P.
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    2 months ago

    Always attention to detail and most often prompt. I especially appreciate the prepaid special priced card for 10 washes.

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    Photo of Richard L.
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    5 months ago

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    Zaven N.

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    17 days ago

    They do quality car wash for a decent price I'll be back again for sure It's worth the 20 mins ride I take to get there

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    4 months ago

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    Zaven N.

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    18 days ago

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    Zaven N.

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    5 months ago

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    Zaven N.

    Helpful 1
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    9 months ago

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    10 months ago

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    1 year ago

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    Zaven N.

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    11 months ago

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    Zaven N.

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    9 months ago

    Helpful 1
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    2 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    11 months ago

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    Zaven N.

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    3 months ago

    Best price around with the Early Bird special and fine service. I'll be a regular customer.

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    Zaven N.

    Thank you for the review, can’t wait to welcome you back!

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    8 months ago

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    Zaven N.

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    3 years ago

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    10 months ago

    Helpful 2
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    2 years ago

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    8 months ago

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    10 months ago

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    Zaven N.

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    4 months ago

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    Zaven N.

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    11 months ago

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    1 year ago

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    1 year ago

    New owners really cleaned the place up and service/wash is great now! My go to hand wash car wash in Pasadena.

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    Page 1 of 11

    Pasadena Hand Wash Reviews in Other Languages

    Ask the Community - Pasadena Hand Wash

    Do you wash Teslas?

    Yes

    Do you want RVs?

    Sure!

    How long does it usually take to do a detail (gold package and above)?

    It depends on how busy we are, usually an hour

    My van has a roof rack, do I need to remove it before going there?

    No.

    Do you offer oil changes?

    Yes we do! Both synthetic and regular oil.

    Don’t See Your Question? Ask Away!

    Review Highlights - Pasadena Hand Wash

    Prior to coming here, I had request a quote and Zaven, the owner, was super quick to respond through Yelp!

    Mentioned in 5 reviews

    Read more highlights

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    (725 reviews)

    Quick and easy. The staff is always great and efficient. I've been bring my vehicles here for oil…read morechanges for years. Fyi, go to Costco for $25 off on $100 gift cards.

    TLDR: Drained my car of oil before quoting a ludicrous price…read more Went there for an oil change. The technician told me my car requires synthetic oil (it doesn't), so an oil change would cost $120? When I said it's never received synthetic oil in 17 years, the technician said they were out of conventional oil. I said, "Okay, no big deal. Nevermind." At that point, he changed his story and said conventional oil was in stock, but the oil change would still cost $90. I declined again. Only then did he tell me my car had already been drained of oil, the implication being that leaving without paying for a service I hadn't authorized was not optional. At this point, another technician came over and became confrontational, repeatedly asking, "You asked for an oil change, right?" When I told him I wasn't paying $90 for a simple oil change, he said, "Well you're going to have to pay for four quarts of oil." I then pointed out they hadn't put any oil in my car, so they couldn't charge me for anything. No service had been rendered. The technician then said, "Well, the manager just went on lunch. You'll have to wait until he gets back." I said I wasn't waiting for anyone, and I wasn't going to sit in my car indefinitely because they began work before providing a quote. I wasn't going to be strong-armed into a price I never would've agreed to had they been upfront. I told him I was calling the police. The technician said, "Go ahead, call them!" It was astonishingly unprofessional. The California Automotive Repair Act requires shops to provide a clear price estimate for parts and labor before beginning a job. Work cannot legally commence until the customer provides authorization. Based on my understanding, the events I experienced violated that law and my right as a consumer to make an informed decision before any repairs. Upon my mention of the police, another technician filled my car with enough oil to take it elsewhere where I got a standard oil change for $56 after tax. I would recommend avoiding this place, especially for those vulnerable to high-pressure sales tactics. I'll be reporting them to the Bureau of Automotive Repair.

    EZ Tire Stop

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    4.5
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    It's rare (unheard of, really) that I visit a business and leave with an experience that makes me…read moresincerely wish for its longevity, but that's how I feel about EZ Tire Stop. I stopped by in the AM for an oil change. I didn't make an appointment beforehand or anything, but they were happy to accommodate. But as it turns out, it was quite early for an oil change and I didn't need it. They reset my car system sensor so the alert disappeared and sent me on my way, no charge. This was my second time visiting, and I think it'll be my go-to for car maintenance from now on. I'll gladly support this business.

    Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

    Pasadena Hand Wash - carwash - Updated August 2026

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