r absolutely the best car wash experience ever not only meticulous attention to detail but customer service decorum was amazing as their staff members found family heirlooms we had been looking for for years, read more

I had a very disappointing experience here and unfortunately will not be coming back. The service itself was not great, but what really bothered me was how my bill kept increasing. What started as a $33 bill ended up costing me close to $40. On top of that, the cashier tried directing me to use a random ATM to pay with cash and would not provide cash back or make the payment process convenient. The whole experience felt unnecessarily complicated and frustrating. For the quality of service I received and the unexpected increase in my bill, it simply was not worth it. I definitely will not be returning. read more

I paid $31 for a wash at Pasadena Hand Car Wash and tipped the employee $5. When my Jeep was finished, I noticed tire dressing splattered on the rear fender that had not been cleaned off. I politely asked if they could wipe it down. The employee said no and got a manager. Without even attempting to remove it, the manager immediately told me it would cost $150. Let that sink in: I went from a $31 car wash to a $150 upsell without anyone lifting a finger to help. The issue wasn't the tire dressing--it was the terrible customer service. No effort, no accountability, and no concern for the customer. They treated me like a transaction, not a person. If your business can't spend two minutes fixing simple problem after taking a customer's money, you're not getting my money anymore- you're just pushing cars through a line. Look at the pictures..... it's a car wash. That's what they're supposed to do. Easy solution. Negative results. read more

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The workers: ***** Price: *** The Management: ** Taking away Free Wifi: * Price is above average but overall the hard working staff do a good job. Be sure the tip the people doing the real labor. I see some complaining the quality of work is declining... I will let you draw your own conclusions. If you need custom work they will negotiate with you and sometimes offer solid deals for higher end work. They up charge if you pay by credit card so bring cash to save. They give you a free car wash after 10 washes. Ask for the card. I like to do a little work on my laptop while I wait but was sad to see they stopped offering that. I went to a manager to politely ask why and he would not even acknowledge me but instead just looked away while his worker apologized. Not a good look but I digress. Hope this helps. read more

I've brought my car here a few times now and Pasadena Hand Wash consistently does a solid job. It's hard to find a good old-fashioned hand wash in the area that actually pays attention to the small crevices, but the crew here puts in the hard work. It's slightly expensive, but what isn't these days. read more

They did a good job. Giving them 5 stars mainly bc they're reasonably priced at $37 for my f150. I always give my tip beforehand for better results. read more

If I wasn't in such a rush, I probably would have done this complaint in person. The quality of wash was just not there. I could still see dirt residue on exterior of my car after the wash. The worst part for me was that they didn't fully vacuum or wipe the inside of my car. I own a mobile cart business so it can get dusty and dirty inside the car. There was so much dust and crumbs left and I was so disappointed. They never moved the keys from where I left it so obviously the cup holder wasn't cleaned. Why did I pay to get someone to clean my car if I could do a better job at a drive through carwash? There are other car washes within less than a mile from here. Just go there and don't make the same mistake as me. read more

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Unbelievably bad experience at this car wash this morning. Retrieved my car after the wash and noticed huge scratches on the hood. I immediately asked what happened and who I'm assuming was the manager was brought over to talk to me. He immediately said they didn't do it and it was there before. How would he know that? I said it wasn't and he said we have no machine we didn't scratch it. I said did you have a dirty rag? He said no. Interesting. I also walked around while my car was getting washed and noticed two workers looking at it for a few minutes after being washed before it got dried. Wonder why Not only that, my car was filthy. It looked like it had been sprayed down with a hose and lightly dried. The roof looked like it hadn't been touched. I paid for the silver car wash $33.99. Was rang up for $35.99 when I asked why it was more expensive than the sign the lady at the register said I probably have a big car. (It's a mid size suv) a little transparency from the beginning would be appreciated. This place lacks accountability and trust. I came to get my car washed and came home with a dirty car with a scratched up hood. Unbelievable. We brought the car back and they washed it again and used the excuse "it's a basic car wash and we do it fast" read more

Pasadena Hand Wash - Scratched hood of the car on the drivers side - Car Wash Near Me - Pasadena, California

Horrible detail on my car wash. Paid for a deep clean and it's not what happened. There are black scuff marks on the side of my car, they are still there .. yet when I clean it at home, they come off. So may streaks on my windows. Interior, nothing was really done. Even the vacuuming of my floors, I do a better job at home with my hand vacuum. Never coming here again. Paid $150 for horrible work. read more

Got the silver package. When I return to my car they had left the dead mosquitos and dirty rims. I mentioned if he can wipe the mosquitos off and clean my rims, he said that they won't come off. So I asked for his towel and proceeded to wipe them off myself and then he said he'll do it. He ignored my rims completely. I took a video of my rims. I won't be getting anymore car washes at this car wash. read more

I don't live in Pasadena, but I stopped by here while I was in town based on Yelp reviews. I don't recommend it. I got the gold wash and the results were mediocre. They didn't wash the wheels hardly at all, or vacuum the truck (which was totally empty so it would have been easy to do). My car was cleaner than when it arrived. But it wasn't clean. read more

Always attention to detail and most often prompt. I especially appreciate the prepaid special priced card for 10 washes.

This place is just bad. They have been for a while. It's a very once-over type of wash where the majority of the works is done by the jets. You rarely receive everything you pay for. I just went and purchased the gold package + having the mats cleaned. Not only was my car barely washed, the tires were not dressed or sheened. And the mat "wash" (which was $11) consisted of a very quick wipe. It's terrible quality for the price and they skip on what you're supposed to get with each package. Also, and this is nitpicking I guess, but they have a sign that says the offer a discount for people who pay cash. They don't. I paid cash and received no discount and the clerk didn't understand what I was trying to say when I pointed that out. They just don't charge you the credit card service fee if you pay cash. That isn't a discount. That's not at all what that means. You're still charged the full price with cash. You're just not charged an additional fee. Again, that IS NOT what a discount is. read more

Terrible quality for the amount that I paid for. I took my car in for a wash after a road trip from LA to Monterey. I know that my car was nasty and covered in bugs, but the quality of the wash was terrible. I pulled up to the entrance wanting to get their Silver grade wash which is around $35. The guy said I needed to get the $150 "The Start" package because the bodily fluid and acids from the bugs on my car could damage the paint. Call me gullible, but I have a rav4 and I know Toyotas have body paint issues. So I trusted the guy and dropped the extra $120 from what I was planning to pay. Cleaning time wasn't an issue, but honestly I'd prefer for the service to have been longer if it meant my car would truly be clean. After the wash, my windows are still foggy from the inside and out, there's leftover bird poop everywhere, and I had to point out multiple spots where the washers clearly missed spots. The guy waxing the car tried playing it off saying they were scratches in the paint, but when I was able to wipe it off with my finger he begrudgingly cleaned up the messes. I had to inspect my car over and over before giving up and driving off. The most irritating thing about this place is the guy telling me me I needed the more expensive package to get rid of the bugs on my car, but they didn't even clean all of the bugs off! This place does not care for the quality of their work and is just hoping some young folks who don't know any better get fear mongered into paying for their exorbitantly priced higher trims in the name of vehicle care. Learn from my mistakes and avoid this place. Update: the business owner commented on my review saying that "the start" package is not an upsell. He is correct in that statement and I changed my review to reflect that. However, the sentiment still stands: the employee told me I needed a higher tier package to get all of the bugs off, and yet there were plenty of bugs still on my car after the wash. Do not go here. read more

Pasadena Hand Wash - Bugs on my side mirror after paying $150. - Car Wash Near Me - Pasadena, California

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Terrible service. Quoted at 35 minutes for a basic pressure wash. Took 2 hours. Expect to wait a long time.

They do quality car wash for a decent price I'll be back again for sure It's worth the 20 mins ride I take to get there

This place is great They helped me out and were accommodating when I let them know I was in a rush and they still took top notch care of my vehicle Friendly staff, super clean lobby. Would recommend read more

I have been going here for years and liked the owners but will never return. After my car was not vacuumed in the back and the dashboard had not been wiped down, I asked an employee to help. Instead he went and got the manager who was beyond rude and told me that's what you get for a $30 car wash and that I should have paid for the $150 shampoo. Funny, this is the first time in years that the $30 car wash was insufficient. I see that my experience is similar to other reviews from June 2026. This manager is so rude and should be fired. The owner came and fixed it himself. It was literally something that required 3 additional minutes of work and zero drama. Bye! read more

Very much appreciated and thank you for giving me a great wash. As a mother of four, I know my car can get MESSY but thank you for making a miracle! read more

Pasadena Hand Wash - Car Wash Near Me - Pasadena, California

Having brought my Acura MDX here off and on for a few years, I was usually satisfied. Today's experience saw me never wanting to take my car there again. When the attendant signaled my car was done the sides looked ok, gave him a tip then noticed dirt on the roof (it was as if the roof hadn't been washed. The hood looked dirty too, showing water spots. Going to the manager pointing out my car was still dirty, he wanted to educate me on water spots on cars and how I needed to take the car to a body shop. WTF! He doesn't know my background and I know how to get rid of water spots on cars, he wouldn't listen how I was dissatisfied with my car being dirty. I just pointed out, they lost a long time customer. His attitude was I've worked here a long time and don't remember you. Wanted to share my experience and hope other people are treated with more respect. read more

When I asked about a spot on the car after it was finished the guy cleaning (maybe he doesn't understand English?) Just looked away shaking his head as if I was an annoyance. Crazy how asking a question about the service is met with disdain. Ended up finding other spots that another guy there had to clean up for his co worker. At least pretend to care my dude, damn! They also left trash in the car that I had to throw away myself later. Oh by the way, never use the fresheners they offer. I got "new car smell" and it smells like the inside of a racid public bathroom they just used cheap chemical cleaner on. I've been trying to get rid of this abomination filling my nostrils out of my car for days!!! read more

Alex and the guys that work there are great and super caring. Every time I go in they take care of me and they also offer one of those cards you can stamp to eventually get a free car wash; which is super neat. Every time I go in, I request a wash and vacuum and cleaning of the interior of my vehicle. I have taken over four different cars throughout the years to these guys and I always go back because they are so nice and sweet. Their pricing is definitely reasonable for the area; but lately their quality control has been lacking. It has definitely been a while since one of their workers has done a careless job of cleaning my car, but it's not a new occurrence. Honestly, usually I just clean the spots they missed or vacuum the car myself when I get home but that's only because I don't usually have time to inspect the car before leaving the lot (that's on me). To be specific, this past week when I went in, I paid for the exterior and interior of my car to be vacuumed and cleaned. When done, I got in my car and I saw some dust and stuff over on the more "hard to reach" areas of the dashboard, but I just brushed it off. Literally. Anyways, once I left the lot I saw that the cup holders, under the e-brake, the nav screen were quite literally untouched. They picked up the trash on the floor of the car and a vacuum was definitely used on the majority of the car, but once I got home, I found small trash like a gum wrapper and some other stuff placed on the backseats. Meaning, they probably picked it off the floor of my car and instead of tossing it; just placed it on the seats.. probably after vacuuming. I don't know. I think it's carelessness on behalf of the workers. Like others have said; this place is a hit or miss depending on who is cleaning your car. It's a quality control issue and I am sure if I had gone back they would've addressed the issue, but it's not something I was able to do that day. I have just come to accept that sometimes i'll have a great car wash and get my money's worth and other times, I will just get a decent car wash that'll get me through till next time. read more

Pasadena Hand Wash - missed a spot or two - Car Wash Near Me - Pasadena, California

I can't express enough how impressed I am with the service that they provided for me - my car is old & I had no expectations that they would be able to make it look as AMAZING as it does - BIG BIG THANKS to Rolando & Mario for taking the time & being so thoughtful!! FYI, I paid for the full detailing service & it was worth every penny - HIGHLY RECOMMEND! read more

I was very unhappy with the customer service provided by Rolando the manager. At the drive in, Rolando told me that they would not be able to get the sap off my car unless I paid a discounted high end car wash for $100. I told him I was fine with the sap and would just do a regular bronze car wash. Upon receiving my car, they left a lot of bird poop all over the car and when I brought it to Rolando's attention he stated that he told me that the bird poop wouldn't come off. I mentioned that he originally told me only about the sap but Rolando changed his story and told me the bird poop wouldn't be removable either. To prove his point he started wiping at the poop with his towel In which a good amount of it was able to come off with a couple easy brushes. After seeing that the bird poop was easily removable, Rolando repeatedly started telling me that since I bought a regular car wash I get regular service. Rolando also stated that they could not wash it off as it was an extra service not included in a regular car wash that would get charged to the workers, which is why they did not clean it fully. Additionally, they did not remove the leaves and sticks from the windshield wiper section of the car and also didn't vacuum the trunk of the car. In which I tried talking to Ronaldo again to ask if this was included in the regular car wash but after multiple requests to talk to him I was ghosted in person. Ronaldo's attitude and the way he handled this situation was unprofessional and makes me want to take my business elsewhere. Would only recommend this place if you are ok with getting a partially done car wash without paying $100+. read more

Pasadena Hand Wash - Leaves left in the windshield portion and the towel they let me use to wipe the bird poop they left - Car Wash Near Me - Pasadena, California

They don't clean the inside at all. They didn't vacuum the mats, they didn't wipe the dirt on the back of the seats (which comes off easily--I do it once every week). They only clean the outside decently. But if that's all you want, it's cheaper to drive thru a gas station car wash. read more

Pasadena Hand Wash - Not vacuumed - Car Wash Near Me - Pasadena, California

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Horrible customer service !!! This car wash lost my key after my car wash and accused me of never having the key in the car because my car is a push start! I demanded the owner to take responsibility I asked everyone that worked there to help me find it. After 30 mins of looking advised the owner he will have to replace my key since they lost it he shrugged his shoulders and refused to pay for it and told me to call the police!!!!! This is insane !! Will never go back and I suggest nobody goes to this car wash either !!! They ended up finding my key !!!!!!!!!! The point is the owner never took responsibility and the response to a paying customer by shrugging ur shoulders and "oh well call the police" is a horrible and unprofessional response!!!!!!! read more

WARNING This place says they do not vacuum your back seats without paying an EXTRA $100 I have used their services over the last 3 years without issue, until now. I came in yesterday to wash my car. Their employees finished with my vehicle in a timely manner. I did not expect any issue, and previuosly, they have always stated that if there were issues to just bring the car back in and they would happily help me out without extra charge. When I got back home I realized that they did not vacuum the back seats and trunk. So I brought my vehicle back in today to ask them to just do a quick vacuum. The manager said that they don't vacuum without paying extra. I was just here 2 weeks ago and they did a great job in vaccuming my back seats and trunk with dog hair that time for no extra cost. This man then became beligerent and told me to never come back. Go to other car wash where they'll vacuum with no extra charge. read more

This is the only car wash I go to in most cases. The line is not too bad and the service is courteous and fairly quick. The prices are also fair. They have a comfortable, covered waiting area with tables and chairs and even massage chairs available to purchase time. The small shop where you pay and check out has a small selection of drinks, snacks and car supplies. My only wish is to be able to use a card and obtain cash back for offering tip since many people no longer carry cash on them. Otherwise, everything is smooth. read more

Pasadena Hand Wash - Car Wash Near Me - Pasadena, California

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I don't like to leave negative reviews but I will not come back here. I came at a time when it wasn't too busy, but it seems like they didn't fully clean my car. The inside looked the same. I also got a package with an air freshener and they didn't give me one. The outside was okay, the windows weren't fully wiped though. Beyond that, some of the guys were just rude. I saw my car and was waiting for them to call for it when they were done. I waited over an hour. I didn't hear them call for my car, and neither did the other guy in the waiting room. The worker laughed at me and told another worker. For all I knew they still had extra steps to do, and it seems like they might've. If they were nice I would have let it slide and just reminded them to finish their steps at the end. But by the time I got my car I was ready to just be out of there so I didn't have to deal with these men. read more

Five star review. These guys do a beautiful job, especially with their detail car wash. They are kind and honest and a pleasant experience. The only place in Pasadena that I trust to wash my car with care. Very friendly service highly recommend. read more

After a few experiences at the Pasadena Car Wash, I can tell you this: It's about on par with what you would expect a quick-serve hand wash business in the Los Angeles area. My most recent visit was during the $22.97 "Early Bird Special" (Monday-Thursday from 8am until 10am). Greeted by a nice gentleman who didn't try to upsell me on what I requested (unlike during a busier weekday afternoon on a previous visit), and proceeded to go inside to hand over my ticket to the not-so-friendly female cashier who was a tad perturbed that I was interrupting her phone call to pay for my vehicle. By the way, I was the only customer at the car wash during this period. Nevertheless, I sat down in the shaded outdoor waiting area, and within 5 minutes, my vehicle was pulled up and a single gentleman began to dry off my car in a covered spot. He dried the car off within 10 minutes and after doing a quick inspection and getting him to dry off a few wet areas, I mentioned some of the tree sap / pollen stains that didn't come off. The friendly gentleman replied that those details would require a more detail-oriented package. In other words, more money. I declined this time, gave him my tip and was on my way. On my previous experience here, I went with the nearly $35 gold package due to extensive bird and tree droppings. The first gentleman (whom I encountered previously) suggested one of the premium detailing packages, but I didn't have the time or the money to go for it on that day. What I did notice in similarities was that the service was about the same regardless of price. In my mind, there was really no difference between the basic Early Bird and the Gold Package. The tires were treated a bit, but the caked on tree droppings were still present, despite the close-to-double pricing. The real truth is that if you want a great car wash, either do it yourself, or pay someone to come to your home, apartment or office and take the time to put in the work. For a quick, down and not-as-dirty-as-when-you-arrived wash with minimal investment, stick to the basics here at Pasadena Hand Wash. read more

Best price around with the Early Bird special and fine service. I'll be a regular customer.

This place is the best, it's not one of those huge and busy car washes where you go and sit forever, they always do a great job and thus I always return to them!! Thanks Alex and the team!! read more

I took my car there today for a regular wash . It was 23.00 dollars. My car is 2 years old and i take good care of it, This is my second time in this carwash. The first time was probably 15 years ago and it was a bad experience. They left the frame of the doors full of soap. They didn't even bother to pretend to dry it. I complained and a middle eastern guy came to my car to take care of the problem. He was mad and was speaking in his language agitating his arms. I never went back. Well today, October 28-2025 , I made the mistake to try it again. Their prices are lower than Arroyo carwash down the street . I figured maybe there's new management at this place and definitely there might be a new crew. Well, the place looked deserted until I saw a Latino employee guy coming out , I asked him in Spanish if it was still open. He ignored me totally. I asked him again. He looked at me and just continued drying a car. That should have been a red flag. I drove my car in and choose the regular carwash for 23.00 dollars. When my car was done I thank the guy who did my car after giving him a tip. I drove out and when I was looked in the back view mirror, I saw a film on the window. I was just a few yards away from the carwash so I went back. The manager sent the guy who did my car back to re do the window. He brought the spray bottle and a towel cloth and was very angry rubbing the back window. It seemed to look better. I left the carwash and I paid attention when I was under the sun light in the corner. Then I saw front windshield with lines and opaque spots. I drove back and the manager , a Latino guy, told me that it was only a regular carwash not a detailed service. I show him the pic of the window, I had just taken. He saw my window and again, justified the bad quality job by repeating i had paid for a regular carwash, not the expensive one. I pointed out to him the dusty console of my car. He was also rude too so I just left . I told him I was going to write a bad review. He didn't care. The carwash is obviously still own by the same people. Avoid this carwash. The workers seem so unhappy and are rude. They were not even busy to even use the excuse that were press for time and therefore neglected my car. There was only 1 car when I got there. Then 2 others arrived. This place is right across from Petco. Just go to the corner to Arroyo Parkway carwash. Even a regular carwash is fine very well. And if they do a mistake, they redo the entire car again. And no attitude . The manager sends someone else to redo the whole thing. Their customer service at Arroyo Parkway is excellent. Not at this terrible place. Never again!! read more

Pasadena Hand Wash - The dusty console. - Car Wash Near Me - Pasadena, California

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Always looking for a great hand wash for my Audi. This place always leaves my car 100 percent clean with no spot left behind. Love it here. Good price for service read more

Again I came in and paid the $73 something for this wash. So awful. The vacuum job is awful. I mention to the guy multiple time if my issues and previous ones.Missed a handful of obvious spots to wipe down and clean.For this price you should expect a way better job done. This place is so bad and I tried to give it multiple chances and every single time was a huge disappointment and I am never going here again. The amount for the higher car washes yet such a basic low quality service. I had a pulled over in a parking lot down the street and I have to finish wiping down a quarter section of the car, which got me really upset. You pay such a high price for very low basic car wash add-on. They did not even do the exterior dressing. They did a bad job. Spend your money on a mobile car wash or look free better option for the prices you pick there's other mobile detailers that do way better job and they don't charge another $40-50 for basic add-ons. read more

Pasadena Hand Wash - Don't even vacuum properly and forget to even do the trunk. This has happened multiple times. - Car Wash Near Me - Pasadena, California

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Look. Service and staff are friendly. The cost on a handwashing however is much higher than the surrounding area. I pay around as much to have a private service come to my residence. So I felt quite stupid. Guy did a thorough job, so I can only complain as a comparison. If you've got no other choices and this one is convenient, go ahead and give them your business. I'm sure the non hand wash is reasonable. At least I hope it is. read more

I received the Deluxe which was essentially a hand wash and vacuum. It was good for $25 but not the absolute best. I still had dot imprints and smudges on my window and certain parts inside + outside the car. It good if you're look for a cheap clean. read more

New owners really cleaned the place up and service/wash is great now! My go to hand wash car wash in Pasadena.

Let me first start off by saying always make sure to take a video of the exterior & interior of your car when letting others do the wash. I have only been to this car wash twice & never again will be going back. Upon getting into my vehicle I had spotted what looked like a chemical burn. Not sure what the worker sprayed on my middle console that it started to chip the paint off. When speaking to the manager he began to raise his voice & brushed me off. I again tried speaking to him & his worker that mistakes happen & I was wanting to come to a solution. The manager yelled and walked away. You can tell some of his workers felt uncomfortable with his reaction by coming to me trying to console me. Now this could have been easily fixed by going through insurance but this manager had zero communication & problem solving skills. This carwash is located next to an ihop across from Marshall's. If you're going south it is on your left hand side. If you're going north it's on your right hand side. Don't confuse this spot to Pasadena Car Wash on Del Mar. This one is down on arroyo. Stay away from this place. read more

Pasadena Hand Wash - Car Wash Near Me - Pasadena, California

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