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Pasadena, CA

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Pasadena Hand Wash

3.6 (406 reviews)
Closed • 8:00 am - 6:00 pm
Updated over 3 months ago

Services - Pasadena Hand Wash

Handwashing

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Reviews With Photos

La Vonne C.

If I wasn't in such a rush, I probably would have done this complaint in person. The quality of wash was just not there. I could still see dirt residue on exterior of my car after the wash. The worst part for me was that they didn't fully vacuum or wipe the inside of my car. I own a mobile cart business so it can get dusty and dirty inside the car. There was so much dust and crumbs left and I was so disappointed. They never moved the keys from where I left it so obviously the cup holder wasn't cleaned. Why did I pay to get someone to clean my car if I could do a better job at a drive through carwash? There are other car washes within less than a mile from here. Just go there and don't make the same mistake as me.

Scratched hood of the car on the drivers side

Unbelievably bad experience at this car wash this morning. Retrieved my car after the wash and noticed huge scratches on the hood. I immediately asked what happened and who I'm assuming was the manager was brought over to talk to me. He immediately said they didn't do it and it was there before. How would he know that? I said it wasn't and he said we have no machine we didn't scratch it. I said did you have a dirty rag? He said no. Interesting. I also walked around while my car was getting washed and noticed two workers looking at it for a few minutes after being washed before it got dried. Wonder why Not only that, my car was filthy. It looked like it had been sprayed down with a hose and lightly dried. The roof looked like it hadn't been touched. I paid for the silver car wash $33.99. Was rang up for $35.99 when I asked why it was more expensive than the sign the lady at the register said I probably have a big car. (It's a mid size suv) a little transparency from the beginning would be appreciated. This place lacks accountability and trust. I came to get my car washed and came home with a dirty car with a scratched up hood. Unbelievable. We brought the car back and they washed it again and used the excuse "it's a basic car wash and we do it fast"

Bugs on my side mirror after paying $150.

Terrible quality for the amount that I paid for. I took my car in for a wash after a road trip from LA to Monterey. I know that my car was nasty and covered in bugs, but the quality of the wash was terrible. I pulled up to the entrance wanting to get their Silver grade wash which is around $35. The guy said I needed to get the $150 "The Start" package because the bodily fluid and acids from the bugs on my car could damage the paint. Call me gullible, but I have a rav4 and I know Toyotas have body paint issues. So I trusted the guy and dropped the extra $120 from what I was planning to pay. Cleaning time wasn't an issue, but honestly I'd prefer for the service to have been longer if it meant my car would truly be clean. After the wash, my windows are still foggy from the inside and out, there's leftover bird poop everywhere, and I had to point out multiple spots where the washers clearly missed spots. The guy waxing the car tried playing it off saying they were scratches in the paint, but when I was able to wipe it off with my finger he begrudgingly cleaned up the messes. I had to inspect my car over and over before giving up and driving off. The most irritating thing about this place is the guy telling me me I needed the more expensive package to get rid of the bugs on my car, but they didn't even clean all of the bugs off! This place does not care for the quality of their work and is just hoping some young folks who don't know any better get fear mongered into paying for their exorbitantly priced higher trims in the name of vehicle care. Learn from my mistakes and avoid this place. Update: the business owner commented on my review saying that "the start" package is not an upsell. He is correct in that statement and I changed my review to reflect that. However, the sentiment still stands: the employee told me I needed a higher tier package to get all of the bugs off, and yet there were plenty of bugs still on my car after the wash. Do not go here.

Daisy G.

Very much appreciated and thank you for giving me a great wash. As a mother of four, I know my car can get MESSY but thank you for making a miracle!

missed a spot or two

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Reviews are mixed. Many appreciate the friendly staff, attention to detail, and hand wash approach, with positive results from detailing services.

Read the full review summary in the app

1 year ago

New owners really cleaned the place up and service/wash is great now! My go to hand wash car wash in Pasadena.

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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8 months ago

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2 years ago

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1 year ago

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1 year ago

I really like here clean and good costumer service! My car is shining! Thank you ! Definitely will came back !

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2 years ago

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1 year ago

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10 months ago

A real hand wash! These guys are always attentive and always do a great job. If you care about your car, this is where to go!

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3 years ago

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1 year ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

This is the car Wash I go to every week. They do a great job thank you, Pasadena hand wash

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2 years ago

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1 year ago

They did great job cleaning my car .good costumers service and good price they pay attention to detail very knowledgeable

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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2 years ago

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1 year ago

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1 year ago

Business owner information

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Zaven N.

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2 years ago

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2 years ago

Business owner information

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Zaven N.

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1 year ago

Happy with the service! Staff was super nice! The manager, Rolando was really helpful and detail oriented! Will be coming back!

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4 years ago

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4 years ago

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2 years ago

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3 years ago

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2 years ago

Great car wash place! Reasonable prices and good management. I always go here. Recommend.

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4 years ago

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4 years ago

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Pasadena Hand Wash Reviews in Other Languages

Ask the Community - Pasadena Hand Wash

Do you wash Teslas?

Yes

Do you want RVs?

Sure!

How long does it usually take to do a detail (gold package and above)?

It depends on how busy we are, usually an hour

My van has a roof rack, do I need to remove it before going there?

No.

Do you offer oil changes?

Yes we do! Both synthetic and regular oil.

Don’t See Your Question? Ask Away!

Review Highlights - Pasadena Hand Wash

“Prior to coming here, I had request a quote and Zaven, the owner, was super quick to respond through Yelp!”

Mentioned in 5 reviews

Read more highlights

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Pasadena Car Wash

Pasadena Car Wash

(558 reviews)

Downtown

This car wash is the best in Pasadena! I've been coming here for a long time, and the experience…read morestarts the moment I drive in. The customer service is phenomenal. Every time I go inside to pay my bill, I'm welcomed with a smile, and the staff genuinely seem happy to see me. That kind of customer service makes a big difference. But I especially want to give a huge shout-out to Tally, who goes above and beyond every single time to make my car look brand new. He pays attention to every detail and takes such pride in his work. Every time I leave the car wash, my car is absolutely spotless and looking brand new! Because of Tally, I come back every two weeks knowing that I'm going to leave with a car that looks amazing. Thank you, Tally, for always taking such great care of my car and for giving me a reason to keep coming back. And thank you to the entire team at Pasadena Car Wash for the phenomenal service! You are truly appreciated!

I'm really surprised when I see these reviews. This is literally the best of the best in terms of…read moreCar Wash. The people that are nitpicking are nitpicking literally ants. I could see the workers thoroughly going through my car cleaning every inch of it. Quite honestly if you just can't stand the work they do and are getting that granular. You should probably do it yourself. I just drove back down from Monterey and the front of my car was littered with dead bugs. Not only did they clean that all off the detailed everything to a t and it's pretty much brand new. Great job boys

Walnut Hill Speedwash

Walnut Hill Speedwash

(68 reviews)

Came on a weekday afternoon. Place had some customers, but wasn't busy…read more Got the Granphene wash for $39.99. Not too sure what the difference was between the levels. Saw the cheapest wash was around $15. The attendant was really nice and helpful. He gave us some dash wipes, pushed some buttons, and asked us to drive forward. Before entering the wash, another attendant helped ensure our car was in the correct position and we had our car on neutral. The entire car washing process was like 2 minutes. We then drove to the vacuum area. Our car was really dirty when it went in the wash. Car came out clean, but there were spots that were dirty. They were selling microfiber clothes for $1 each. Had to use our own cleaning spray to spot clean the car. We were able to vacuum the car in peace and took our time doing so. Liked that there were empty trash cans in each vacuum space. We used their restroom and it was super clean. Make sure to ask for the restroom code first. Overall, the whole experience was pleasant. Felt pricing was a little high. Might be worth it to get their monthly subscription.

Please do every car owner a favor and add, High pressure water at the very beginning of the car…read morewash. No matter what package you get, your car will get scratches on it, because there is no step of removing dirt, grime, etc. from the vehicle at the beginning. The soapy liquid followed by the spinning-rubber-flappy-mechanism is a recipe to leave scratches on your car. You need to fix this. It is not even worth going back for the rest of my paid month I swear. High pressure water at the beginning, to knock off all the grime, changes all of this. How did you miss this???? Added a star, because associates were helpful, and I'm not evil. Your service just scratched the wax and top paint out of my car. Sincerely, Mark Munoz

Mission Hand Car Wash - New price under new ownership.

Mission Hand Car Wash

(1.3k reviews)

I've been a monthly member here for at least 5 years, and I honestly felt like it's finally time to…read moreleave a review. The biggest thing I've noticed recently is the change in the team's attitude. Before, whenever I asked for a small favor or wanted them to pay attention to something, I sometimes felt like I was being a pain. Lately though, it's been the complete opposite. The staff are much friendlier, easy to communicate with, and most of them speak great English. They actually listen to what you're asking for and make the effort to get it done. The wash might take a few extra minutes now, but I'd much rather have that if it means they're taking their time and paying attention to the details. As someone who's been coming here for years, I finally feel like my voice is heard and that they genuinely appreciate their monthly members. That kind of customer service is hard to find these days. If you live anywhere in the San Gabriel Valley, I'd definitely recommend checking this place out. I've seen the improvement firsthand, and I hope they keep it up. Keep up the great work, guys!

No more familiar faces. Increased prices and poor and slow service…read more New ownership took over called Marvel car wash and good O mission car wash is gone. Along with the character and charm it once had. Even the fish in the lobby packed their bags. I've been coming here since a child over 30 years and don't feel the welcome anymore. Best of luck!

Pasadena Hand Wash - carwash - Updated October 2026

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