Still my favorite car wash! They really make an effort to do a great job and make customers feel welcomed. Manager Luis is always kind and professional, Rosemary is so sweet and Sergio is still my favorite guy there. He gets water out of every crevice of my car and works so hard. The coffee and cookies is just going the extra mile for me. They're the best! I noticed they've received some unfavorable reviews and I think if your car needs extra attention, you might need to get a detail. read more

I am extremely disappointed with the service here. I explicitly told the staff my car needed a thorough clean, so they recommended and charged me $70 for their most expensive wash package. When they handed the car back, it looked like it had just gone through a basic $15 drive-thru express wash. I pointed out the remaining dirt to the workers. They tried to wipe it down and help, but honestly, they still did a terrible job. It was so bad that I had to leave, drive straight to AutoZone, spend extra money out of my own pocket on exterior and interior wipes, and spend another 20 minutes cleaning the car myself. If I pay $70 for a top-tier wash, I shouldn't have to finish the job in an AutoZone parking lot. This was a complete waste of my money and time. I absolutely cannot recommend this place. read more

I recently visited Pasadena Car Wash for the first time because I thought it would be a great way to save time and get my car cleaned inside and out. I chose the Bronze tier which ended up costing about 40 dollars once I added the tip. The process is pretty straightforward since you just leave your keys in the ignition and let them handle the rest. They vacuum the floors and wipe down the surfaces before sending it through the wash. The whole thing took less than 30 minutes which was much faster than I expected. While you wait they have a nice lounge area. They offer free coffee and light snacks which is a cool touch. They also have WiFi so you can hang out on your phone or get some work done on a laptop. The lobby feels like a convenience store because they have huge racks of greeting cards and gift bags for sale. However the actual cleaning was disappointing. Honestly I could have cleaned the inside of my car better than they did. It is frustrating to pay that much and still see spots they missed. It felt like a waste of 40 dollars in the end. read more

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1. Let's start off with the customer service, it was pretty slow and not much communication with the person taking the car. 2. The place is pretty clean and well maintained, they have complimentary coffee and cookies which is nice of them. 3. 40 bucks for a basic car is a bit much if you ask me, all it was was driven through the machine which barely did much. The car sat about 10 min after the wash before somebody started drying it which was very irritating! 4. You'd get a better deal taking it to just a simple drive through car wash and cleaning the inside yourself. Don't waste your money here. read more

I have given this place several tries , Last straw when I had to have them run it through the wash a second time !! So convenient , will never be back !! read more

Been coming here for years and its a nice place because, the service is nice, good amenities like cookies and couches inside and a wide selection of greeting cards and other car related merch to past the time. They do a decent job of get most of the grime of, but its a little pricey for me but its very conveniently located for me. read more

Pasadena Car Wash - Car Wash Near Me - Pasadena, California

Needed a car wash, this was the closet spot available. Paid $42 for my 2500 HD. Waited around 30+ mins after the wash. They did a barely noticeable vacuum job. They missed so many areas during the interior wipe down. Honestly can't figure why people come here. read more

The good is, it's a very nice facility. I will come back and get the lowest end wash. I paid $51 for the platinum thinking it would get a little extra attention to detail. I understand I wasn't paying for a detail, but for the convenience of time, I was expecting more that I received. My car was dirty, it had been rained on and was pretty dirty inside and out. I was taking someone I respect out for lunch and wanted my car CLEAN. Be aware some people have differently levels of standards when it comes to clean. I was very disappointed and will get the cheapest version if I come back. The good news is, there wasn't much of a wait... the bad news is, it looked like a rushed job. And it wasn't even a busy Thursday morning. read more

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Pasadena Car Was just increased their rates and I have a few recommendations that can possibly justify a $50 base car wash.... Overall I'm grossed out by their operations!! 1. Don't allow the lady to make the coffee with the water from the bathroom sink. Use your price increase to buy several gallons of clean drinking water. 2. Invest in a plumber. There's no way you're asking women to wipe themselves and throw their used toilet paper in the trash sitting directly in front of the toilet. 3. Invest in simple dryers. Leaving the car wash with water marks across my car defeats the purpose of my visit!!! read more

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Brought my new car there for a hand wash. Found scratches and they left circle scratch marks from the towels the use. Drove off; all the water that was left on the car made marks. read more

Great car wash. Reasonable prices, and they do a thorough job in record time. They also have free coffee and cookies and WiFi. This is the ONLY place I'll take my car to get washed. 10/10 recommend. read more

Pasadena Car Wash - Car Wash Near Me - Pasadena, California

Despite the poor reviews, I decided to come in and give this place a try. I wish I never did and I regret it. They scratched my window tint on multiple windows. I don't know how this could even happen unless there's metal on the inside of the towels. It's clear they don't put care and time into your car. I've never been to a car wash that finishes so quickly. My car is now damaged. read more

$70 to wash my hummer only to come and clean it again. This place is a rip off and their employees clearly cannot tell the difference between clean and not. read more

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Oooph. I used to come here once a month but I've since moved and haven't had a chance to come for a wash in a while. Just got a wash recently and boy have things changed. Price has increased dramatically and the quality of the cleaning I would say has decreased a bit. With the pricing as it is, I will definitely not be coming back. read more

Not worth the price, especially after the $10 price increase. I like this location and the people are friendly. But, a $48 car wash should leave the car a lot cleaner than this. I do a better job myself at a self wash. There were water spots all over the front of the car and the inside console and cup holders were not touched. Mind you the car is just a month old so I expected it to look amazing. For an extra $10 I can get a hand wash at my own home and I can buy my own cookies. read more

For years I've came here to get my car wash when I can. It's a very nice upscale car wash with refreshments, quality seating area, and very clean inside. They take a while with your car and is very pricy, but I don't get my car washed as much, so at times it's ok. They do a really good job so that's always good! They are very uniformed, which I like because that shows professionalism. They also have fuel for your car if you need gas. Overall, I will continue to come! It's in a nice area and a very nice ambiance to sit and wait for your car. Also, they do everything you need. Side note: on Wednesday's they have senior day, which you receive money off your wash. You must be 62 or older though! The deals always make me happy :) read more

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For the price and quality, this car wash is totally worth it. I also love bringing my kids along--they really enjoy watching the car go through the wash cycle. Always a fun and reliable stop. read more

Let me just start by saying this place doesn't ever have to worry about me coming back. I spent over three hundred dollars to have my suv detailed and the inside was not even done. read more

This place is such a let down. I was there for TWO hours I literally BEGGED the manager to make it look nice for my drive to San Diego. They brushed me off, wouldn't listen, and it STILL looks like shit. I am SO disappointed. They even made me pay more money to have the interior done when that was included in the basic service!!! DO NOT WASTE YOUR TIME OR MONEY read more

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Professional team from the start of my visit. Hospitality on point in the lobby. My car never looked better. Best time and money invested.

I've been coming here for years. Always leave very satisfied with their work. Loved getting my oil changed here too. Super convenient and you get a free wash! read more

I never make reviews. In fact, I'm not sure I've ever posted a review. But this place deserves its relatively low rating. They don't care about their work here. Every time I've come I've been disappointed. I just have a regular Honda--nothing fancy or special, no detailing. I come for a basic wash and interior vacuuming because they're able to get those hard to reach places in between seats better than when you go to a self-service station. But each time, they leave crumbs inside or spots. One time, I actually had to ask them to please clean it up a little better after they told me they were done. Another time, they took the paint off my car. It was already chipping off in a place, and that's not their fault, but I watched a tech roughly take a rag to that area instead of handling it with care to not make a bigger spot. The last time I was there, the guy checking me in asked me what scent I'd like. I chose lemon. I left with no scent whatsoever, which isn't a huge deal. None of this is a huge deal. But it's little things that add up to show they don't care. And no one there has ever been smiley and friendly to me. It's all business and in and out as quickly as possible, which would be okay if it were a top-notch job, but it's not. Like other reviewers have said, they leave obvious spots and areas they didn't bother to clean--especially inside. Even when you don't choose the cheapest cleaning and go for something middle tier, they leave spots. I get it's not auto detailing and the works, but they're just bad at what they do. Maybe if you pay for the whole nine yards, they actually care. I don't know. read more

Organized, friendly and respectful staff. Great car wash! Comfortable waiting area with free coffee and cookies!

53 dollars for a gold car wash and some dry towel person scratched the crap out of my car trying to remove something . It's because your real car wash does nothing to remove hard dirt only dust . What a waste . I think they used an old brillo pad from my grandma read more

I have been coming here for over 30 years! The service is always reliable and dependable. But today was outstanding!Rafael took his time and went above and beyond! I actually had to find an extra $5 to give him, I was so impressed! The ladies at the register are always very sweet and ask about my daughters who are now grown up and out of the house. Ask for Rafael, he will make sure everything is perfect for you. read more

Cashier NOT friendly- horrible gas prices, overall not a customer oriented business- plenty of better options

I've been going to this car wash for a while now and it was great. But recently I've noticed a huge decline in their service and quality. I went in today and it was fairly busy. I had an issue and spoke to a manager. He absolutely did nothing about it and walked away. Terrible customer service by a manager. read more

Paid 50.00 for a good detail and wash. Ran my car through the auto wash and it sat in the sun for 20 minutes before they touched it. More water spots than before. Horrible. Gotta find a new place. Workers dont care about the job they do. read more

Pasadena Car Wash - Zoom in nothing but spots. - Car Wash Near Me - Pasadena, California

initially when I saw they bumped up the price, I thought that might cut down on the amount of cars they wash, and in turn make the quality of the wash a bit better, but I was wrong. Even when there are very fews cars in line (like early Monday morning) the washes are mediocre, no one is checking the quality. Today they forgot the glass and left trash, didn't wipe down the seats -when I mentioned it, the guy just went for the obvious smudges, anyway I could gripe a bunch but just move on to the mobile car wash guys. for $10 more they tend to do a much better job. Shame bc it's in a good location. read more

This place has really gone down hill. I always opt for Bronze, Silver or Gold wash and the last 3 visits the car is still dirty (bird dirt still on the trunk today!) and the windshield is very streaky and dirty as well. Looks like I'll have to find another car wash to give my business to. Sad because I've been going here for years. read more

Took my SUV on Saturday for a clay and wax job, and I was not happy. I had to wait another hour to point out things that were missed, and on top of that, I had to remind them that I paid extra to condition my leather seats. Do not bring your car here. No manager or supervisor in sight. They all saw me standing there pointing out the issues to the worker and I was ignored by management. Very disappointed in this place! And my family and I have been customers for a long time. read more

Quick service and comfortable seating inside. Would certainly recommend. Also they have cash back which is always helpful when you don't have the necessary cash for tips. read more

Great inexpensive drive-thru car wash. $10 for the most limited wash. Excellent vacuums.

The car wash is fine. The oil change...it's simply a matter of safety you not have your oil change here. Firstly, the technician did not latch my hood. I didn't notice this until I could see the hood about to pop up on the freeway. Terrifying. Truly. I put my hazards on and carefully exited ASAP. Secondly, when I pulled in I let them know my tire pressure light was on and could they please check that as part of the service. I saw the light was still on for low tire pressure after the service and car wash. I called a guy over and he told me my Lexus 430 actually did not take air in the tires. Huh? I asked what did go in the tires, and he said he did not know. Of course I googled it, and, yes, it is air that goes in the tires. I'm blond but not that blond. So, I cannot recommend their oil change service. I will not pull in this establishment ever again. They put my freeway safety at risk, and that is just not cool. read more

Came in to have my wife's Volvo station wagon washed. It was Sunday afternoon, not too busy. I dropped the car at the vacuum station and went in to pay. My receipt says 14:27 or roughly 2:30 in the afternoon. The car came out from the wash about ten minutes later and was parked in the drying area. Where it sat for the next 25 minutes unattended. I went in to the cashier and asked for help. She called the manager Victor. He came down and I explained that the car had been sitting for 25 minutes and his response was 'I don't believe you'. Not apologetic, or looking to remedy the problem, just I must be mistaken. I told him to check with his people if he didn't believe me. After another 5 minutes or so someone finally began to wipe down the car. I have been a customer here for several years but no more. I will never be back. Not that this management will care. read more

I started going to Pasadena Car Wash after an employee at the Walnut car was helped himself to my stash of quarters in the cup holder. It's been several years since then and I have always been pleased with the basic wash service I've been getting at Pasadena Car Wash. Today however, I got service beyond any expectation. The employee who wiped down my car found one of my credit cards that had somehow gotten lost in a cranny. He very kindly propped it up on the dashboard where I could find it. It's reassuring that there still are honest people among us. read more

I had brought a poorly maintained old car in for detailing before trying to sell it a few years ago -- and when I returned for the car I did not realize it was the same car. They got all the bumper stickers off and cleaned the interior so it was a different color (and smell). After that fantastic job, I returned this weekend after someone scratched my car in a parking lot. They quickly and kindly buffed out the damage in just 10 minutes. Perfect job. Couldn't be happier with the detail folks here. read more

Let me just say- I don't enjoy going to the car wash, waiting in the line of cars, waiting for my car to come out of the wash... you get the idea. The only thing worse is waiting for the guy to finish wiping and drying your car after it exits the wash- is he done, did he just wave at me to come get it? Oh, no he was just snapping the towel. Anyway, if I have to go get my car washed, and I often do- Pasadena Car wash eases the pain. They have comfortable couches and love seats, made from the finest fake leather. What's that, you forgot it was your step-uncles birthday? Well don't worry, they got you covered with rows and rows of senseless greeting cards for every occasion. And if you are feeling some hunger pains they have those danish cookies that used to be popular back in the 80's. Most important, they do a good job on the car which is why I'm a repeat customer. read more

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I came to this carwash as it was the closest to my apartment. I assumed based off the look the quality service would be great. I'm not the type to check the workers work prior to leaving as I always give the benefit of the doubt. However my last experience I wish I would have been that guy. It's ridiculous that I paid for the highest carwash and the bare minimum couldn't be complete. I'm not sure I will ever return and give them any of my money again. Should have paid 20 max for the way my vehicle looked after. Would have been satisfied if I would have just went to a gas station carwash! read more

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WORST SERVICE EVER! This car wash has really gone down, a bunch of lazy people that don't care, VICTOR is extremely unprofessional, When we asked him to rectify this unacceptable service he turned "street" and accused us of "trying to play him" His workers completely messed up the rims on our truck, we were even told to come back in an hour so they could fix them, we allowed them time to correct the problem, even allowing them more than an hour, upon our return, we found it to be in no better condition than what we left them in, upon further inspection, the carpet wasn't vacuumed and they still left dirt spots on the truck, all of this was pointed out to VICTOR, we asked that the price of the car wash at least be refunded and we would fix the rims ourselves, the response was nothing but disrespect and excuses, I will NEVER patronize this low class establishment read more

Pasadena Car Wash - WORST SERVICE EVER! - Car Wash Near Me - Pasadena, California