Always attention to detail and most often prompt. I especially appreciate the prepaid special…read morepriced card for 10 washes.

I paid $31 for a wash at Pasadena Hand Car Wash and tipped the employee $5. When my Jeep was…read morefinished, I noticed tire dressing splattered on the rear fender that had not been cleaned off. I politely asked if they could wipe it down. The employee said no and got a manager. Without even attempting to remove it, the manager immediately told me it would cost $150. Let that sink in: I went from a $31 car wash to a $150 upsell without anyone lifting a finger to help. The issue wasn't the tire dressing--it was the terrible customer service. No effort, no accountability, and no concern for the customer. They treated me like a transaction, not a person. If your business can't spend two minutes fixing simple problem after taking a customer's money, you're not getting my money anymore- you're just pushing cars through a line. Look at the pictures..... it's a car wash. That's what they're supposed to do. Easy solution. Negative results.

1. Let's start off with the customer service, it was pretty slow and not much communication with…read morethe person taking the car. 2. The place is pretty clean and well maintained, they have complimentary coffee and cookies which is nice of them. 3. 40 bucks for a basic car is a bit much if you ask me, all it was was driven through the machine which barely did much. The car sat about 10 min after the wash before somebody started drying it which was very irritating! 4. You'd get a better deal taking it to just a simple drive through car wash and cleaning the inside yourself. Don't waste your money here.

I am extremely disappointed with the service here. I explicitly told the staff my car needed a…read morethorough clean, so they recommended and charged me $70 for their most expensive wash package. When they handed the car back, it looked like it had just gone through a basic $15 drive-thru express wash. I pointed out the remaining dirt to the workers. They tried to wipe it down and help, but honestly, they still did a terrible job. It was so bad that I had to leave, drive straight to AutoZone, spend extra money out of my own pocket on exterior and interior wipes, and spend another 20 minutes cleaning the car myself. If I pay $70 for a top-tier wash, I shouldn't have to finish the job in an AutoZone parking lot. This was a complete waste of my money and time. I absolutely cannot recommend this place.

Came on a weekday afternoon. Place had some customers, but wasn't busy…read more Got the Granphene wash for $39.99. Not too sure what the difference was between the levels. Saw the cheapest wash was around $15. The attendant was really nice and helpful. He gave us some dash wipes, pushed some buttons, and asked us to drive forward. Before entering the wash, another attendant helped ensure our car was in the correct position and we had our car on neutral. The entire car washing process was like 2 minutes. We then drove to the vacuum area. Our car was really dirty when it went in the wash. Car came out clean, but there were spots that were dirty. They were selling microfiber clothes for $1 each. Had to use our own cleaning spray to spot clean the car. We were able to vacuum the car in peace and took our time doing so. Liked that there were empty trash cans in each vacuum space. We used their restroom and it was super clean. Make sure to ask for the restroom code first. Overall, the whole experience was pleasant. Felt pricing was a little high. Might be worth it to get their monthly subscription.

Walnut Hill Speedwash is definitely one of the best place to get your car in for a car wash. They…read moreoffer great customer service, awesome deals on monthly memberships, and your vehicle leaves the lot sparkling clean. There's also a huge self-vacuum area that is very clean. Walnut Hill Speedwash in Pasadena is a 10/10!

Did you know that using the car wash is the most environmentally friendly thing you can do to…read moreprevent pollution and harm to our waterways.... Like streams and the ocean? Yes, you heard that right. The car wash specializes in filtering out pollutants such as "engine oil, anti freeze, greaser, asbestos, rust; phosphates, and other destructive stuff" so that it doesn't go into our oceans... which can be harmful to the fish and underwater environment. I definitely recommend this car wash.

for the price i was paying, I was expecting a little more. The quality was not it. Theres still…read moredirt and mark on my car... not saying it needs to be completely cleaned inside and out but to still have patches and noticeable marks... this wash was def not worth $35... glad they have a waiting area indoor so you don't have to wait outside but other than that... idk if I'll be back

I don't recommend this business for several reasons . Last week I went and the soap was not working…read moreon the last stall. I had to move and re pay again. Today I was there same problem but this time it was the second d stall to the end. I notice that soap didn't come out when the other stalls are being used at the same time . Then to top it off when using vacuum the vacuum attachment came off :-(. I used to Love this place but not anymore . It seems now there's always an issue

I put a $10 into their change machine and it did NOT give me quarters. I searched and searched for…read moretheir contact information and was unable to find it. I emailed Kathryn Barger (R) the council members for the district. I asked Barger for assistance to contact the owners because I want my $10 back. It's disheartening how easily they take your money but it's difficult to get it back. I will be contacting the Better Business Bureau next. Also, I'm not going back. I have a convertible so I have to hand wash but I will find a less shady business.

The customer service is super and they leave my car awesome. The staff is so friendlyread more

This is my go-to spit to wash my Lexus. Roger said my car needed extra attention; specifically, a…read morehand wash. I park my car outside because we are converting our garage into an ADU. Armando (Diablo) cleaned my ride up perfectly! Thank you for maintaining the great customer service I have always experienced!

Great car wash. Affordable…read more Excellent customer service!!!! Employees knowledgeable of services provided, free vacuuming, and always out within 10mins!!!!

The people that work there are amazing. Very nice and efficient. The car was was great. Very easyread more

Just had my car detailed and met with Oscar. He was very attentive and friendly. My car came out…read moreamazing -- Everything was excellent.

I had full detail at this location last Tuesday. With their Groupon price, I don't have any…read morecomplaints. They finished cleaning my car in less than 2 hours whereas other places could take up to three to four hours. They did an efficient and thorough job. Will come back again for detailing.