Great service. Able and Linda were responsive (they actually answered the phone) and called me with updates on my car. Their pricing was what they said it would be. read more

I contacted this place regarding an oil change using my own supplies. Typically this place only does oil changes using their supplies, but they made an exception for me this time. Linda and Abel made the process super easy and quick. I arrived right as they opened and I was out within 30 minutes. I paid a fair price for what I needed. Luckily this place isn't far from me, so I'll definitely return in the future for car maintenance. read more

Auto Repair Angels! So helpful so honest. It's always like family working on my car. I won't go anywhere else.

5 stars period. They are professional, efficient and they give a fair price . Superb customer service and friendly all around . I brought my car for a service and my wife's car for a brake pad change , it was done promptly and efficiently. Couldn't recommend more ! :) read more

Great shop, great people! Had a problem where a rat (or mouse?) ate through some key wires in my engine main compartment (wires to one of the cylinders). As a result, engine was shaking (since one of 4 cylinders was not firing) and engine check light came on. Early on, a little googling told me this might be a spark plug problem, but I took the car to the dealer (since it's still under warranty, 2019 Genesis G70) and the dealer immediately saw it was rodent damage, not a spark plug problem. I.E., the fix was not under warranty. Dealer wanted more than $3000 just for the part (the whole wire harness, super expensive, but that's what the dealer is for, to replace the part with a new one and make it all perfect again). I'm too embarrassed to say what the labor cost they quoted was. I could have used my insurance but my deductible is quite high. Was really vexed about what to do so asked for advice on Next Door. One person mentioned this shop and it is relatively close to me (meaning, I can walk there in 30 minutes) so I gave it a try. It's a small shop run by a really nice couple, Abel and Linda. They fixed it in a day for a reasonable price (soldering the wires as others who know what they are doing had pointed out to me was possible) and were super friendly about it and very very nice! I admire these folks taking a shot at running a small repair business. Keep them in business! We all benefit from having them here! (One note: the shop can be a little hard to find if you are expecting it to be in a mini-mall or something similar; it is actually at the north end of a residential street, just at the south end of, and across the street from, the South Pasadena light rail stop.) Wonderful folks saved me a lot of time and trouble and money! Did really professional looking work too -- I will post pics if I can... read more

Linda and Abel were super swift when we had to bring my boyfriends can in-- they diagnosed the issue right away and made sure we knew what the next steps were. Thorough and beyond friendly! (Not to mention I used to work at Disneyland with Linda, they're absolutely lovely!) we will be coming back for sure! read more

I live just down Glendon Way from this shop, and agree with Joel E. that Abel and Linda are great! Highly recommended for any and all car maintenance and repairs! Support your local businesses... read more

Easy, friendly, great price. Got my power steering pump and belt replaced in one day. Would recommend! read more

Really personable and friendly, the tow driver recommended Jack's and he was totally right! Fixed my engine and did a tune up all the same day I had to drop off. Happy with the results and price was good and I will be back! read more

My 96 year old mother-in-law living in South Pasadena, CA needed service on her 1998 Toyota Corolla. I live in Flagstaff, AZ, and finding a reliable, fair and honest auto repair shop in her area would be a challenge. Jack's Auto Repair was recommended by one of her neighbors, so I gave them a call. Jack's offered to drive her home after she dropped off the car for service and also pick her up at here residence for a return trip when the repairs were finished. The issues with the car were diagnosed within an hour of leaving the car and I was called with a quote that was very reasonable for the level of repairs needed. Linda, the front office contact, was very helpful and understanding. Kudos to her on her customer contact skills which are extremely rare these days. They now have a repeat customer. read more

This place is wonderful. Abel and Linda take pride in their work and they are reasonably priced. What more could you want? I needed a replacement part and they even called around a few placed to find it for me at a lower price. The work was done quickly and they communicated clearly throughout the process. I'll be bringing all of my cars here now. read more

This was my first time back to this shop with a different car and new management and they are just as fantastic (and so so kind!). They really know their stuff and are quick and fair in pricing. They are for sure keeping my business for any future car troubles! read more

I've been here twice. The owner is hard working, friendly and honest. Great service and fair prices.

Linda is the nicest person ever and I would not hesitate in bringing my car back here. I needed a new AC compressor, which is not particularly cheap to replace, and AC is basically mandatory to have during SoCal summer. Linda was soooo understanding and worked on her end to find me a cheaper replacement, saving me over $100! Abel, her husband, got the work done in a very decent amount of time. There are plenty of shops in the area to sit, eat, or shop if you need to hang around, although Linda did offer to drop me back home if needed. Bring your business here. You will not be sorry. read more

Linda and Abel are wonderful. They have earned our trust and gratitude maintaining and repairing our family cars (and those of our friends). Once, Abel even drove me more than a mile to one of our cars that had run out of gas without asking for a fee afterward because it didn't a repair. Linda is kind, thoughtful, and she also knows her stuff. Great service and great people! read more

I have been coming to this garage for years. My whole family has for decades because Frank's work was top-notch. I recently got a new car right before the pandemic started and hadn't had it serviced at all since. I knew I needed to, so I called up the shop to get an appointment and learned that Frank had retired! It was a complete surprise, but I spoke with Linda, who was absolutely lovely, and she told me to bring the car in on Monday morning (I called on a Friday afternoon). I was in and out in about an hour and a half. Abel checked it out and said the car was good to go and didn't really need any servicing past my tires being rotated! I'm so happy that Abel and Linda have taken over the garage; I can't imagine taking my car anywhere else and I completely trust them and look forward to seeing them in the future. read more

I called this auto repair shop looking for Frank to check out my car. A friend had recommended him to me. When I found out he retired, I decided to still give this place a shot. The wife Linda was great! Friendly and knowledgeable! I brought my car in to her husband Able and I'm happy I did. He replaced the steering wheel pump and replaced a belt. He did a great job! He was quick about it and I thank both of them for making this a pleasant experience. I'll be back :) read more

Linda and Abel are the sweetest and most upstanding people, I almost look forward to my car needing service!!

My car needed extensive work. Linda drove me back to my home in SP rather then let me walk. As this was Friday and one of the parts did not arrive in time Abel came in on Saturday to finish the job before noon. Linda kept me informed every step of the way. I was very impressed the work, the professionalism, and how everything was explained. I also saved a lot by not going to the dealership. I will definitely use Jack's again! read more

Fixed my car quickly and was able to get estimate over the phone without having to take it in first.

Frank, whose mentioned in all the earlier reviews is unfortunately retired now but the new owners, Abel and his wife Linda seem to be on the ball and know a lot about cars (even the wife) This is a good team and a good place to get your car worked on, My family has used Jack's Auto since Jack was there and then Frank. This has always been to "go to" place to get your car worked on in this area. read more

We have an '86 Jaguar that needed brake repair. My husband called to get an estimate. Lots of red flags at this business that led to basically Frank outright bullying my husband. He asked for an estimate for the back brakes which Frank Gonzales quotes him $200. That's a fantastic quote so we made an appt. The next day my husband called again and said, "hey remember me I called about the rear breaks. I'm late but can I still bring it in?" "No you said front brakes." "No I said back brakes." "No you said front brakes." This went back and forth for awhile. Most likely because Frank realized it's a lot harder to access the rear of the Jag than the front and he wanted to charge him more. Why would we say front?? And why is there an argument about this?? So we bring it in and Frank says he doesn't know how much it costs but he'll get back to us. My husband doesn't feel good about this (Frank has been rude to him several times) so he calls him back and wants to know if he'll charge us for labor if we don't decide to do repairs there. Frank calls back as soon as we pull into our driveway (about 5 minutes from when we dropped off the car) and quotes $25. Ok fair but we don't wanna do it because something is off about this guy so we go back to pick up the car. Here's where it gets twilight zone. Frank comes out swingin'. "What do you do for a living??" "I'm a musician." "Would you play for FREE??" "Yeah sometimes I do, why?" "Would you play for free, HERE??" "Why would I do that? "Do you expect me to do F***ING work for you for F***ING FREE??" "I've had bad experiences before..." "WHERE??" The whole time Frank's grown up son is giggling like a 3rd grader. My husband just leaves at that point because that conversation is going nowhere. Super rude, super unprofessional, super weird. If F-bombs were cupcakes, he'd be Sprinkles. When all F-bombs die, they go to a farm in Frank's mouth. Frank Gonzales did zero work but acted like we were ripping him off. Our car was in his lot for all of 10 minutes. We made the right decision by not giving our business. Clearly the 5 star reviews here are succinct and generic like most fake reviews. It is misleading like it mislead us. I notice there is one bad review but it's been hidden...why yelp?? Zero stars if I could. read more

I haven't had my car serviced as yet. But the owners were very kind. They quoted a fair price, but wanted to check it themselves. ( I had an estimate from another car service). Linda answered the phone. That's a plus that someone answered. She was kind and professional. She told me that she would set an appointment for her husband, Abel to check it out thoroughly " just to make sure that all that was wrong with it was accurate." She also did not want to charge a ridiculous amount that other places wanted to charge ($90-150 and average was &120). She was reassuring and since I was a client of the previous owner, she said there would be no charge. (That day, my bro-in-law, who is a chemist and was an auto mechanic, checked my car and said that the first place was incorrect. Only 1 of the arm bushing was cracked and none were broken.) so this is why I canceled the appointment at Jack's to get A second opinion from my original that was at another location. When I called linda , I also spoke to Abel, her husband. They were both so understanding and said they were glad I didn't have to pay anything for that said that anytime I needed a mechanic, that I could count on them. They wish me well. Honestly, they stand out as being one of the nicest, if not the nicest, fairest, honest, and professional mechanics that ever answered the telephone. No attitude at all and willing to work with customers. I recommend you check them out. I know I will. read more

I just moved to the area, and I was in need to get my brakes fixed. Found this place in YELP, and couldn't be happier with the service and reliability. read more

These guys run a nice small auto repair shop, def old school. I brought my Jeep in (overheating), expecting the worst. They provided a quick diagnosis and had the repair completed in just a couple hours, I had a functional vehicle back same day, no BS. I like supporting small local businesses and Frank and his son were accurate, quick and thorough, i'll be back! read more

I have used Jacks auto for 14 years. Great service and great prices! Frank, the owner is honest and knowledgeable. He does all general maintenance on almost all vehicles. Frank did a head gasket repair on my first car, a ford ranger. He continues to repair all of my family vehicles. You can definitely trust this guy, he won't take you for a ride! read more

Frank has been working on both my cars for several years now. He is a treasure, for sure! Always reliable, easy to work with, and most of all, honest. I have on several occasions had my car towed here after hours, left the keys under the door and had Frank call me with a diagnosis by early morning (YES, I trust him this much!!). I highly recommend Jack's Auto in South Pasadena read more

Beware of this repair shop. This shop is next door to my work so I dropped off my recently purchased used car out of convenience, and a level of trust because his daughter used to work with me. He did a tune-up that replaced the plugs yet neglected to even check the plug wires, which were bad. When I left the car with him, I mentioned that it sounded like the tappets were making noise and that it was missing badly. He gave me clean bill of health on the car. After getting the car home, upon checking the engine myself, it turns out the oil was two quarts low. Four of the sixteen valves were also bad. After my encounter, I started hearing other employees' stories - unfortunately too late for me. I will not be using the services of the shop again, neither will a number of other employees here. read more

I pulled in here one day to see if I could get a diagnosis of the clunking noise my little sports car was making. I wasn't even sure it would fit on his lift -- but he got it up there. After a lot of probing and pulling, nothing was loose, so the noise was still a mystery. But when the car was lowered, the location of the noise was clear as weight was put put back on the wheels -- a bad front shock absorber. I'd been chasing this noise for weeks, so it was a relief to find the cause. I was not even asked to pay -- but I did anyway because he'd spent 20 minutes under my car. Nice guy, small shop, and very helpful. read more

Our families (3) here in South Pasadena, have been going to Jack's Auto Repair for many years. Frank has always been reasonable, honest, friendly and performs great service work. He has a great memory so you don't have to identify yourself every time you visit. I just drop off my car, walk home and Frank takes care of the rest. read more