Helpful on the phone to help us know we could order a new house window from them and save hundreds of dollars from paying a company to get the window and replace for us. The first window we picked up was the wrong style but quickly remedied. Picked up the new window yesterday while dropping off the old one. In and out in 5 minutes. It's perfect and love the help saving a lot of money read more

The Parr Lumber located on MLK Blvd. in NE Portland is a very helpful, friendly store. We are retired and sent a Care-Giver there to pick up some boards on an emergency basis in November 2025. We expected to pay possibly $80 for the wood we needed to raise my husband's lift-assist recliner up higher to make it easier to get in and out of. The Care-Giver was assisted at NE Parr Lumber by a young man who said they had what was needed in their scrap pile for free! We were surprised and impressed by this service. We appreciate their caring and consideration, and will definitely take more of our business to them! Thank you, Parr Lumber! We're happy to be your neighbors. Linda Warner NE Dekum Street Portland, OR read more

I come to this Parr location all the time--great customer service and I've never had any issues. Always a solid experience. But this review is really for their new coffee machine. That double espresso option is exactly the pick-me-up you need in the middle of a busy workday. Big shout out to management for adding that! Also worth mentioning--having the materials I need when I need them keeps my jobs moving smoothly. That reliability makes a big difference. read more

Parr is poor customer service (online/delivery). Would not recommend. Perhaps instore is better - considered giving 2 stars as they have many locations and a decent online interface but the lack of clarity from the online / sales reps is disappointing to say the least. Be careful as they are not trained well and have external suppliers that they do not except returns. read more

I've gone back to Parr, and the in-store experience is much different than the delivery so I'm back to give them a better review. Everyone was very helpful, and the system of picking up lumber makes a bit more sense now. read more

Logan has helped me a few times and has always been great! Parr Lumber has provided competitive quotes for materials and also has good stock on hand. read more

I had a relatively small project--an existing 10' x 10' deck that needed new boards-- and after doing research online, I realized I needed to see my choices in person and talk to someone knowledgeable. Peter L steered me to the exact right material for my job, which also happened to be one of the least expensive, so I immediately trusted him (and it was priced lower than Lowe's or Home D). After considering my choices for several days I returned and was helped by Logan, who was equally knowledgeable and helpful throughout the process, including recommendations for the best fasteners & managing the return of a board that was damaged before delivery (it happens). They comped the board without hassle, even the delivery driver went above and beyond-- at every interaction I felt that really cared about my dinky little project. I had exactly the right materials and the perfect amount. I will definitely come back, and save myself all of the research online beforehand because I trust that they'll point me in the right direction. read more

The difference between getting building materials here or Home Depot and Lowe's is the actual assistance you will receive. Great information on products. Fast service. I'm always happily surprised by the amount of building accessories they stock. In a entire house build I only had to travel to another Parr (other than MLK) twice; once Rockwood, once NW Portland. Both of those stores equally helpful. Thanks Parr! read more

In-store shopping for public ok- but if you want to look at different types of wall paneling design you cant without an escort. If an escort is not available or even have any patience..you cant get what you're looking for. read more

Parr Lumber is really set up for contractors, builders, people who know what they want and are buying large quantities or materials. They're not really set up for homeowners and selling small quantities of materials. As much as I'd like to be able to buy the odd board in the neighborhood, Parr just isn't that place. Need hardware? Hankins Hardware on MLK is open seven days a week and they have a lot of inventory. Need lumber for a fence, bookshelf, chicken coop, and want some friendly service and good prices? Check out Mr. Plywood. read more

These guys decided to park and block a major street in West Seattle putting both my safety and my kids at risk. These guys had plenty of pace to park near the construction (pending the white truck moved who was also on site). When I explained to the driver they cannot park here he said he wasn't but clearly in this picture he was, as he was not in the truck, facing the wrong direction and unloading wood. Getting the job done shouldn't mean putting others at risk. read more

Parr Lumber - Hardware Stores Near Me - Portland, Oregon

Our experience here has always been good. Fast and efficient with a knowledgable staff. read more

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After spending 7k for siding order I decided to try them again. Put in lumber order for 2x and 4x decking frame for 3k and stored the lumber for a couple months in dry covered location. When job started up I started with what looked like decent lumber. About half way through the stack I noticed that a lot of the lumber was warped and twisted and cracked/splitting. Also noted concrete mix staining the second half of my order. I did not order cement and wood was obviously from another work site. When I called and talked to Ray he said I stored it incorrectly. Not accounting for the fact that they sent me returned crap. Never again. A little customer service would have gone a long way. read more

Great staff and communication! Followed through on promises. Beats Lowe's or Home Depot to pieces! Easy transaction. Definitely my go-to for what they carry. read more

Avoid Parr lumber entirely, Parr lumber company has always had the worst service possible, I am a larger company that has been in this industry for 38 years. There is not enough space here for me to explain how bad Parr is. From flat out rude at the counter to yard workers telling our guys to load their own material, answering the phone with a "What the F do you want!! Telling us that we are unreasonable for expecting Parr to give us exactly what we paid for, example we ordered black window and doors on a project, they sent white with many pieces broken, there response was we can paint them for you and give you a small credit for the broken windows and when I declined that ridiculous offer they got mad and tried blaming us for their mistake, weeks later we still do not have the very expensive windows and doors that I have paid for and Parr is not trying to be helpful at all in Fact they are going out of their way to be overly rude and refusing to give us information on the reorder of product that we paid for long ago. I buy approx. 400K in windows a year although I do not buy lumber Parr I gave them a shot at our window and door business and it was a huge mistake. Our company and our employees will never ever do business with Parr. Parr acts like a bully and their management backs that up, An area manager name Levi told me personally they could care less about our business, he was upset that I told him about their bad service and that we spend a million plus dollars at the best lumber company in town - Pacific Lumber Co. These facts are not something new this has been Parr's MO for the past 20 years and unfortunately it has gotten worse. Levi the Manager reminded me that Parr is a giant in this area without apology which was more of a threat then a fact. Parr does not exemplify the NW well at all. Stop shopping at Parr Lumber, notable mention for the absolute worst attitude and service is Jim Noblet at the 185th Parr store along with area manager Levi who refused to give his last name which is always a bad sign. read more

I was impressed by the quality of customer service I received from Parr. The new deck looks amazing and couldn't be happier with my experience! read more

Note: the only reason I'm giving 4 stars is because of my experience with Jennifer. I live just a few blocks away, so I'm up at Parr quite a bit, usually on Saturday. The guys there on the weekends are always helpful, efficient and laid back. I recently went there on a weekday, though and, wow, what a testosterone fest! One guy asked me if I was "getting my little flower garden started." Ugh. I was relieved to have the pleasure of being helped by the ONE woman who works there. She was great. Even when one of her work mates condescended to her when she asked a question about the wheel barrows, she stayed professional. You go, girl. I wouldn't be able to hang in there all day. Anyway, if I go on a week day again, I'll look out for Jennifer. Looking at all the reviews, they clearly have a customer service problem. I wonder when they'll stop apologizing, and start actually firing some of the a-holes that work there? read more

This company has the world's worst employee's. They are so rude I don't know how they do business. Parr deliveryman was blocking my house and driveway and parked dead center of the street. I asked why he couldn't park closer to the house he was delivering to so I could pull into my driveway he was two houses away from the delivery house. He said he didn't have to move and call me a bitch in front of my two kids. This company needs to go away if this is how they do business. read more

As a busy contractor Joe, Jen and the whole crew at the MLK are on point!!! They have been keeping my business efficient. They have quality material readily available with a great crew to get you in and out fast! Thank you Parr!!! read more

Wow. I can't express how disappointing this place was. Be warned, that customer service here is unacceptable and incredibly unprofessional. We understand how folks make mistakes, everybody is human. But when we as the customer get yelled at about someone else's mistake, that's when things become a problem. We were charged with the incorrect type of wooden planks for our order. While the load was being cut and brought to our van we realized this error and notified staff. We noticed this after the fact that the wood had been cut and placed in our van. This was not what we ordered, and when we expressed this we were berated by staff and eventually the manager of this location. We were especially surprised with how the manager expressed their frustration with the already cut planks- which again, were not what we ordered. Customers have very little control of how orders are placed at this store. we don't know the codes on the receipts and we rely on staff to help enter the info correctly and guide us into figuring out how to support our projects. We were willing to pay extra for cutting the planks for our order as well. Yet when we realize the mistake it was as if we were supposed to apologize for this error? We do not recommend this place, ever. read more

The counter staff needs to slow down & fill out their paper work correctly. Our statements are all over the place constantly.. Wrong job address No PO * This is very frustrating when doing job costing, this complaint is for the managers to use at their next meeting................... * It should also be noted that the guys at the counter really ticked off my secretary when she went in there to get some materials for us. She stated they ignored her, were rude when she inquired about something in a lame condescending way. read more

Clean looking place, but seems more geared to contractors and builders, (people who mouth off MDF and other material terms like nothing). Before you cuss me out for my 2 star rating, let me explain myself. Just went for a good broom, shovel. The selection of wasn't that big. Part of my 2 star rating probably goes to my cashier, that left me feeling my $50 spent and time was a waste of his; just a cold, whatever attitude. I'm not a contractor with a big 8-valve truck; maybe next time I'll take the bus up to Lowes, and save a few bucks in the process. read more

I am a female, home-owner who walked in today to get materials to seismic retrofit my house. One gentleman immediately offered help locating materials. An older, heavier-set man at the counter with the grey facial hair and wirey grey hair asked if I needed help. I said "No, one of the other guys is taking care of me. Thanks". To which he responded "Well, I'd like to say something 'bout that, but they could fire me for it. Hahaha.". Covert sexism is still sexism. Parr lost me and my family's business. read more

I don't have much patience for bad customer service. I'm trying to get new external doors, and 4 new windows. In the MLK store there's only ever one person around to help and they're slammed, so I end up waiting forever and leaving. So I called to get quotes twice and never heard back either time. So I tried another location (Hillsboro) and got a quote but she forgot something so I emailed and called and never got another response. Additionally she was really not very friendly. She was really short with me and made me feel dumb when I stalled when she asked for the jam size. Sorry, not all of us order doors every day. Now, off to find a friendly place to spend my 1000's of dollars for all my new doors and windows. read more

Parr Lumber is practically a NW icon being around Portland especially for such a long long time? My family has been a customer since about 1950-51 as I can recall my Father buying lumber here for various projects when it was located in the industrial area under or about the St John's Bridge somewhere down by the Willamette river? I was a little tyke so my memories is somewhat dim and especially now after the passage of so many years? But years later I purchased lumber at this new location ! Well Hell I've some swell memories so How about 5 stars? *****! read more

I just had an great experience at my local Parr (NW 19th, Portland) with a gentleman in "the yard". Tyler (the gent in question) directed me towards the correct wood for my particular project - a gardening table based on a folding table base. Tyler then cut lengths of the recommended cedar (NOT the pretty knotty pine my inexperienced crafting mind thought would look amazing) to my very specific order, made a couple of other recommendations and capped it all off by offering Parr's delivery service since I showed up on my E-Vespa. As a local homeowner and inveterate crafter, Tyler's insights were imperative towards the success of my project. I highly recommend both Tyler and Parr on NW 19th. read more

Holier than thou Counter help and Tough Guys in the Yard Parr lumber needs a serious attitude adjustment. The Customer sometimes needs help at the counter with measurements, not attitude because they don't rattle off the measurements as fast as you'd like. The yard help attitude is worse than the counter. Not a comfortable place. I live around the corner and have been here four times while working on a whole house remodel, testing the water to see if I want to shift my business to Parr. I am about to start another house renovation and will not buy any supplies at Parr. I'll drive 5 miles rather than put up with these guys. Take your money to Shurway or Home Depot, Parr doesn't want your business, their attitude shows it. read more

We went to the windows and doors show-room to look at options for our remodel project. While the space itself was nice enough with a good assortment of window and doors on display, we were very disappointed with the customer service. We drove 30 minutes out to this location to have someone guide us through our options (brand, material, colors, hardware etc) so we could place an order. Unfortunately we got very minimal guidance and were essentially handed the catalogs and told to look through them and call in with our order. I didn't drive all the way to the showroom to get brochures that are available online. We will be ordering our windows elsewhere. read more

Great counter service with knowledgeable clerks. Good yard service with fast friendly guys. Lots of variety here, plenty of the essentials plus tools and hardware. This place beats the big places hands down! Their customer service kicks butt! Not sure what you need? Ask.. they'll give advice, help you plan out your project, and get you the goods at a fair price. read more

The management in this place is a joke, they don't care about customer service, bought some windows from them, had nothing but problems and bad attitude from sales person. I am surprised they are in business with lousy service they provide. STAY AWAY read more

Kent, Yard Manager for this location, is incredible. I cannot say enough good things about the quality service he provides and how much heart Parr Lumber has. They helped our company with being able to construct raised garden beds for adults with severe and persistent mental illness. Kent was very responsive to our request and personally emailed me after I left a voicemail within 24 hours. I will be using Parr Lumber for any and all projects in the future. Thank you, Kent! read more

Went in to the mlk store today wanted to support non box store. Grabbed some wood and went to pay and this jerk stopped me angrily and asked where I was going. He said I needed and invoice and started being aggressive. I said dude just tell me what I need to pay and leave. It should have ended there but I left with no wood and at Home Depot. read more

Just came to get a new Green Mtn Grill and Jennifer was wonderful. The service was amazing. Thank you very much.

I went to Parr to purchase wood for a project for my Girl Scout troop. The first day, I didn't know what I needed, but the warehouse staff was helpful and patient. I had to return after doing a bit more research on what we would need. As soon as I walked in, Jen helped me immediately and walked me through many options to try to fit my budget and to make our project last as long as possible in the Oregon rainy weather. Jen was knowledgeable and fast, even getting me to work on time with the perfect wood for our project! Thank you to Jen and her manager for making this project affordable and fun! And special thanks to Jen for making herself available for future project with my Girl Scouts. As the only woman working at this location, she will be my example to my girls that they can do anything, in any field they choose. We will definitely be back to Parr for future projects. read more

I was just trying to buy a gift card. And no one knew how to do the transaction. The mgr refused to help because he was too busy loading a truck. It was more the attitude of not wanting to help a customer that was so disappointing. I will never return to this store. Recommend you avoid it too. Update: I am following up my previous review to report that I received a phone call and very sincere apology letter from the store manager. I appreciated receiving his note indicating he understood my frustration and was training his team based on my experience. read more

My go-to hardware / lumber shop in Portland, hands down the best customer service you will find in the area!

One star, because at least they were nice and told me to have a good day. Did I get answers to my questions, nope! But they are VERY good at sending you on a wild goose chase and delegating for other personnel to help only to be not helped at all! Will never go back there again. Couldn't get prices, couldn't see material without a big ordeal, and their website is just as vague. My impression is that they cater to contractors. Disclaimer: This review is for the Location in Bothell, Wa. I have no idea if Portland operates the same way. I could not find a link to review the Bothell location. read more

Parr Lumber values customers - even those of us with small requests. In 2010, we remodeled our basement into an apartment. The apartment is turning over this month, and we needed to replace the screen on the bedroom exit window. I knew that our contractor had purchased the windows at Parr lumber because I had kept the receipt. I called Parr in North Portland and told them of my problem and was connected to Steve Willis. Steve took the time to get me a quote for replacing that screen. What made Steve exceptional is the patient, kind, and compassionate way he handled my request - a request that others might have considered a nuisance and an unwanted interruption to their already busy day. His attitude and follow through for a $16.50 window screen replacement was impressive. read more

Update: The manager of the Parr on MLK called me today about delivery time & guessed that this yelp review was mine. He apologized for difficulty buying wood yesterday & said Parr is working to improve customer service. Original review: I read the yelp reviews indicating that service can be poor & difficult at this Parr location before I went there. However I went there anyhow because it is conveniently close to my house & because I knew exactly what I needed - had list from my handyperson in hand. I managed to purchase the $300 worth of lumber I needed but only after a trying, unpleasant experience with the guy at the counter that struck me as perhaps rooted in deep sexism. From the first moment he acted as if he believed this female homeowner could not possibly know what she needs. He was very skeptical about my ability to order wood, so he managed to make it as difficult as possible. Small example: I asked for 2" by 12" cedar, and he responded with a perplexed look that they don't carry that. I had to finally state, "Look, I know that the dimensions of lumber are a half inch or so smaller than the names. So do you have 1.5" by 11.5" perhaps?" Oh yes, he confessed, they carry that. And it just went on & on like that (maybe other women will know this type of treatment). I really suspected he didn't want to sell wood to me. I wound up not getting everything I needed because it was so difficult communicating with that contemptuous man. He seemed relieved & surprised -- sort of like 'gee it wasn't impossible dealing with HER!' -- when we FINALLY completed what should have been a brief, simple transaction. read more

Avoid Parr Lumber. We used them to replace our front door unit. Less than 6 months after the installation of the door due to fabrication defect, they told us that the warranty had been voided. After many conversations, they did agree that yes the warranty was in fact applicable. The door slab had to be replaced, however it would be at an out of pocket cost to us for staining, labor, and installation of the new slab. I found them very difficult to work with and was shocked at their lack of care and customer service to stand behind their products and services. Ultimately, we ended up spending almost $500 out of pocket to replace their defective door slab. read more