One of the worst customer experiences my family has ever had. Irina reached out to me through the Nextdoor app offering help with my kitchen remodeling project. I visited their store with my parents to look at quartz options for our kitchen. During our visit, I asked a few very common questions that I ask every business I work with: Is this the best price you offer? Can I pay in cash to save on tax? (Many businesses offer this.) Can the work be completed by a specific date since I'm on a timeline? None of these questions are rude or unprofessional. I've spent 15-20 years working with people in customer-facing roles, and I fully understand that customers have the right to ask questions -- even the ones that may seem repetitive or inconvenient. The next day, I received an email from Keren Fugate stating that Irina felt I was "unkind" and "unprofessional" and that I should take my business elsewhere. This response was shocking. It made it seem like they only want customers who come in, stay quiet, place an order, and leave -- no questions asked. I tried calling Keren multiple times to clarify the situation. Her only response was to refer back to that email, effectively refusing to have a real conversation. If someone asks about discounts or cash payments, a simple "No, we don't offer that" is enough. That's exactly what they said -- and I respected it. Even if I had asked again to negotiate, that's still not being unprofessional. That's just business. This experience reflects a very poor attitude toward customers. If asking simple, reasonable questions is considered "unkind" here, then this is not a place that values or understands good customer service. I ended up not giving them any business -- and I'm glad I didn't. I can easily spend my money elsewhere with a company that actually respects its customers. I would not recommend anyone even step into this store. read more

I only gave them two stars because I have had positive experiences with this lumber yard in previous years but recently their price on quotes has not been as competitive and harder to communicate with them. My lumber wholesaler was out of stock on some specialty treated Timbers so I contacted them for a quote on an order on a Saturday morning. Celeste helped me and said she would have to get back to me Monday morning with price and availability. This is quite standard for these retail yards after M-F business hours because the treated wood plants aren't available after hours. So I waited and about 9am she emailed me with a quote ( higher than her phone estimate) and that if I wanted by Tuesday I would need to get back to her by noon. So I started contacting her by phone when I got to my next destination (was driving when her message came in). She was "on a call".... Multiple times that morning I stopped what I was doing, wiped the caulk from my hands and tried to reach her. Indisposed amongst other excuses were given including she's at lunch at about 10 am and when 11:30 came around I was a bit heated with the phone operator yet not profane. The operator said well thank you for the call and hung up!! Celeste suddenly became available later that day and explained she was in meetings etc. and that the person that hung up on me was a phone operator in Oregon. I told her that I will no longer consider them for my retail lumber needs. She didn't really know what to say and blamed on the central phone system. She then told me I could get it by Tuesday if I went to the Marysville yard! ??? Now that's service Celeste. What a nitwit! I let her know that I already ordered it all including some add on lumber at another company. What are you going to build? If you give your money to Parr you are just sending it to Oregon to a rude bunch of idiots and helping them pay for tv commercials. read more

Terrible experience and it means terrible customer service. I have ordered some tree material and the delivery driver damaged the material and the customer's tree.( ok this happened ) but what is really bad is how you guys treat your clients( me contractor). My customer saw what has happened on his property that all the material failed and got damaged and also damaged his tree. I have gave to my customer 10% right away . I have called to parr and have explained the situation that my reputation is damaged now and i have gave my customer 10% .. I would expect some kind of credit for all this what was caused by parr driver. The guy who was talking to me was Regional Operation Manager was rude and extremely unfriendly. I am personally will stop doing business with parr after this experience but also will ask my employees ( I own small construction company) do business with somebody else. This is terrible experience overall. I believe the same outcome should be delivered with different wording.. i don't believe that this person should be interacted with any customer and definitely should not be regional operation manager. I will post this review on all social media and hope the parr management will change the customer service approach and specifically this employee's approach. read more

My wife and I recently discovered Parr Lumber near Mill Creek. We met Paul there while seeking advice about decking products. He was extremely helpful and went out of this way to make sure all of our questions were answered. He patiently went over all options, offered great suggestions about how to install and what products to use to make things go smoothly. I did price checking at four other place (two big box chain stores and two other local decking lumber supply stores). Parr Lumber was the lowest of them all and offered free delivery. While that's good, it really comes down to the service you get that makes the difference ... and help from a professional like Paul made our choice of who to go with easy. Thanks Paul for your help and advice (and patience ... you treated us like your first customer, not your 1,000th)! read more

With a soured economy, be sure and only help local business that are honest and not going to screw the consumer like Parker Lumber does. There are many options, so call and let them know when they order the wrong items and charge the consumer and refuse to return their own mistake we all go elsewhere. They not only sent the wron items, refused to return, they have them back now, and refuse to pay back the money we paid and top all this off with the fact they sold structural elements for our construction that are not approved by code, yet they said they are and after we installed them, they now state they are not rated. What a mess, they are aware of the manufacturer's fraud and refuse to do anything to help us. Please, pick up the phone, call them and say we all listen, we all Yelp and we all stick together. I found a local lumber yard, Pinnacle, in Tacoma, and they understand service, they deliver to Woodinville and provide service and integrity. Please, for all of us in construction, let's begin to take back our rights, and demand the contractors, the manufactureres and suppliers meet or exceed the minimum of law and consumer rights, I am not asking for more, but now that everyone is in an economic low, it is imperative to filter out the weeds and fertilize the good guys. Thanks. Parker lumber can be reached at (888) 486-9488 read more