Came here on the recommendation of another lumber business because I was looking for something kind…read moreof unusual. They had it, and they were helpful enough, but according to SnoCo property records, the Martins own the little house on the backside of the property, on Lombard, that is between their parking lot and the warehouse...the one with the confederate flag in the window facing the parking lot, and a sign by the door facing the store that looks an awful lot like a nazi imperial eagle. Even if they say it's rented to someone, you don't let that sh*t around your business unless it doesn't bother you.

I already miss this place! Always nice to talk to staff who know what they sell and how to use the…read moreproducts the store carries. Won't find that at Lowe's

No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

Small but Mighty! Such great and knowledgeable employees,…read morevery helpful too! They always have what I need. Plus they have that greeting card making machine! And can take UPS returns.

Don't take any tool to get repaired here. Took a multimaster to get repaired here. After they had…read moreit for 90 days I got it back put together backwards and not working

I use a lot of specialty hard woods in construction, and on the east side that's usually hard to…read morefind but these guys always tend to have what I need.

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Cody, as I shared with you, my father's words of wisdom are: We are humans,and make mistakes. When…read moreit's pointed out to us, how we respond dictates to the world who we are. You failed miserably. Things can happen, but making promises and verifying that promise for a replacement when you delivered the wrong order, to begin with and when you fail to follow up as promised,, is on you, not the customer. When calling to verify the delivery 2 days past the promised date, it takes 15 minutes to tell the customer you need a couple of minutes to find the order and promise a callback, and an hour later, while landscapers are waiting, a second call is placed. I waited 2 hours for that follow-up call when I called you. All the excuses do not equal taking action. The important piece of this was that this was a very special Christmas presentation that used these lights. My wife started this. Since my wife's passing, this will be the first time they have not been up. This is also the first time all my children and grandchildren will be together. Your lack of basic customer service just ruined a long-running family tradition. I was not asking for a miracle; I was asking for just plain customer service. You and 3 of your employees failed.

Made a $1,000 order for delivery. Oder showed up quick! The "driver" that showed up was some dude…read morein sandals and a trailer that he didn't know how to back up, couldn't get anywhere close to where I wanted on my ample driveway. Proceed to tell me he isn't placing it and started to toss the order straight out of the gate and into a pile and took off! I had to pick up my heap of 2x4's and poles and carry them the 50 feet to the location of the project. He told me they don't get paid to unload and make a neat stack. He was aggressive, threatening and down right scary to deal with. Was happy to see him leave and run over landscaping as he roared off into the sunset

Lowe's 3rd party delivery service (Marsk). HORRIBLE!!!! I have bought appliances for my house and…read more10 appliances for the company I work for. Starting with my personal purchase for a refrigerator. I had it delivered by Lowe's. I had no idea what issues would arise with this company! First of all neither one of the guys spoke English. Which normally doesn't bother me but when it comes to telling them to not walk in my memorial garden that was created by my Mom and I for my Dads passing. which one of the plants is a yucka. It has taken 18 years to finally bloom. They broke the stem with the blooms off. Then when my Mom passed away just a couple years ago my daughter and I planted plants in her memory. They stomped all over them and broke off the flowers and also broke my garden statue. They never apologized or even recognized what they had done. I'm so upset. I've reached out to Lowe's and still nothing as been done to resolve the issue (been since May 6th 2026). It's hard to put a price on the damage because it's more than just the cost of the plants. As far as the delivery for the business I work for, it was a nightmare. They damaged one of the refrigerators and tried to hide it. They dropped a washer, rammed a dryer into the wall. They refused the installation that was paid for when appliances were purchase. tho the work order included installation. So, do yourself a favor NEVER buy appliances from Lowe's if you need delivery!!!