Very helpful staff. Went above and beyond to be sure I was getting what I needed. Friendly too…read more.. Ace is the place isn't just a slogan.

Nice people. Big clean store. If you need a car key made this place does them. Cheaper than a…read moredealer. Logan knows his stuff!

No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

Small but Mighty! Such great and knowledgeable employees,…read morevery helpful too! They always have what I need. Plus they have that greeting card making machine! And can take UPS returns.

Don't take any tool to get repaired here. Took a multimaster to get repaired here. After they had…read moreit for 90 days I got it back put together backwards and not working

I use a lot of specialty hard woods in construction, and on the east side that's usually hard to…read morefind but these guys always tend to have what I need.

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

Visited here recently. Was greeted and asked if I needed help finding something. I replied "yes"…read moreand the person directed me to the aisle a few feet away. I sensed someone very close behind me. It was the person helping along with a large dog on a rope. Not sure if this was personalized service or following me on a potential theft suspicion. (door had sign requiring leaving backpacks etc. at counter). I quickly found what I wanted, but I'm sure others would have freaked out if they don't like dogs close in their space. Maybe this was a result of a prior violent theft or scare. Who knows. Anyway, I like the place because of the knowledgeable, friendly staff. They have been helpful over the years, having all the things I need, especially hard-to-find items and bolts/fasteners.

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Cody, as I shared with you, my father's words of wisdom are: We are humans,and make mistakes. When…read moreit's pointed out to us, how we respond dictates to the world who we are. You failed miserably. Things can happen, but making promises and verifying that promise for a replacement when you delivered the wrong order, to begin with and when you fail to follow up as promised,, is on you, not the customer. When calling to verify the delivery 2 days past the promised date, it takes 15 minutes to tell the customer you need a couple of minutes to find the order and promise a callback, and an hour later, while landscapers are waiting, a second call is placed. I waited 2 hours for that follow-up call when I called you. All the excuses do not equal taking action. The important piece of this was that this was a very special Christmas presentation that used these lights. My wife started this. Since my wife's passing, this will be the first time they have not been up. This is also the first time all my children and grandchildren will be together. Your lack of basic customer service just ruined a long-running family tradition. I was not asking for a miracle; I was asking for just plain customer service. You and 3 of your employees failed.

We purchased tile and scheduled backsplash installation through Lowes. Initial installation delayed…read moredue to poor communication between Lowe's and installation contractor, over proper size of tile trim (apparently wrong size trim was ordered so the store was holding order until they heard from the installation company, but the installation company claimed to know nothing about it). Once we acted as a go between for communication the correct trim was ordered. Installation day arrives. The installer shows up without material. We specifically asked that the installer pick up material and was told this was customary. The installer said that they do often pick up materials but only if Lowe's notes it on the work order. Once the materials got picked up and the backsplash was installed the tiles were not wiped clean from grout. After WE got the tiles wiped off it was clear 6 tiles were cracked. Today the installer was scheduled to replace the broken tiles between 8-11. No one shows up so we call Lowe's installation coordinator who contacts the installer. Apparently it was not put onto the installer's schedule as they were waiting for pictures. The problem is that no one ever asked us for pictures, again lack of communication. There just seems to be no communication between Lowes and their contracted installers which leaves customers with long delays and spending hours trying to find out what is going on to act as a go between Lowes and their contracted installers. Overall quality of the work is poor as the customer should not be the ones cleaning the grout off the tile and the tiles should not be left cracked. The installer did come later to fix those 6 tiles but within hours of those 6 tiles being replace we noticed a crack in another tile. At this point I we will probably just give up and live with a brand new backsplash that is already cracked. That is sad

Great staff beautiful plants, great pricing, great decor, cleaning materials, rugs paint and more…read more I loved my trip to the beautiful Lowe's store

I LOVE THIS STORE! I've been a resident here in Marysville for many years. At times the employees…read moreare super busy and I have to wait my turn.....it's all good. The employees have always been nice and at times we have short conversations. I've been registered in the loyalty program and if I understand correctly that's all you need. When you're ready to check out the gal at the register asks if you're enroll......easy. No need to trash the store or it's employees.

Took my money and signed me up for a "coop membership" I think I've had it for almost 2 years now…read moreand have never received a thing in the mail or otherwise. The cashiers can't tell me anything when I ask, it's like no one knows what's going on. If it's going to be like this, I want my $50 back, there is no point in having the membership when it does nothing for you-regardless of the fact we spend so much money there. I could have really used that money for something else but I was tricked into thinking it would save me money somehow. BS.