Very helpful staff. Went above and beyond to be sure I was getting what I needed. Friendly too…read more.. Ace is the place isn't just a slogan.

Nice people. Big clean store. If you need a car key made this place does them. Cheaper than a…read moredealer. Logan knows his stuff!

Having a house filled with boys has its perks my husband and son LOVE being outside repairing,…read moreplanting, and grilling. Now that our beautiful summer & fall has ended and we're in our grey Seattle days the boys find ways to keep themselves occupied with creating projects to do inside; Ace Hardware has been their go to!!! Ace has one of the best ordering online and is also much smaller in size compared to the other hardware stores making it much easier for them to navigate. For small projects around your home I recommend ordering or going into Ace Hardware of Silver Lake!

No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

I use a lot of specialty hard woods in construction, and on the east side that's usually hard to…read morefind but these guys always tend to have what I need.

Don't take any tool to get repaired here. Took a multimaster to get repaired here. After they had…read moreit for 90 days I got it back put together backwards and not working

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful

Ace Hardware Mukilteo makes me smile. The store is so spotless and welcoming. The shelves are…read moreprecisely organized; the aisles are free of hazards; the staff are friendly and helpful. But most importantly, to me, is I love supporting a female run business! I highly recommend visiting! You won't regret it!

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

Always the best customer service. Friendly and helpful. A bit pricier than HD but worth it to…read moresupport a local business

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Time to buy a new washing machine! Had brand, style & price range in mind. Stopped at Everett…read moreLowe's & found 3-4 different machines. Then I met Ann Marie in appliances & she was very helpful & pointed out features I wanted or didn't want in each model & we quickly narrowed it down to the perfect one! Very personable lady & since they had some great sales going on, ended up getting a new range also! It was very easy, straightforward & done! Delivery just a couple days later was just as easy, quick & professional by Louis & Aaron! Thank you all! Great experience!

I ordered a washing machine to have it delivered. They had me thinking that it was in store. That's…read morewhy I ordered it. Come to find out it's coming from the manufacturer and then oh by the way it's been delayed another five days so I gotta sit here 21 days 22 days without a washer then I get a call from the store in Arlington where I purchased my washer and the best they can do is offer $50 off and I won't get my money until after the wash is delivered and then I have to call to get the $50 off the person on the other end of the phone was very unhelpful. She didn't know shit this is probably one of the worst times I've had so to the laundromat we go until I can find something else, but I will never order anything else from Lowe's ever again crappy service crappy people just plain garbage to me.

Took my money and signed me up for a "coop membership" I think I've had it for almost 2 years now…read moreand have never received a thing in the mail or otherwise. The cashiers can't tell me anything when I ask, it's like no one knows what's going on. If it's going to be like this, I want my $50 back, there is no point in having the membership when it does nothing for you-regardless of the fact we spend so much money there. I could have really used that money for something else but I was tricked into thinking it would save me money somehow. BS.

If this store could be renamed, it should be 'Above and Beyond Supply'! We were sent here after an…read moreimpromptu bunny purchase (long story, and who does that?!) Anywho... we initially purchased bare necessities for our newest furry family member and as we were checking out, the awesome staff went above and beyond. Not only did she steer us to a few more must haves at affordable prices, she share tips and tricks from her perosnal experience as a bunny owner, she shared websites for additional supplies, and even confirmed the gender of our baby bunny! She pulled in another staff member to confirm too! Side note, aside from supplies for animals of all sorts - they had baby chicks in! Loved to see they were collecting warm clothes donations and giving back to the community in this way as well. Great store, great people working there, just all around great!