I'm a little late in writing this review, so there is a possibility that the sales rep, Tracy, no longer works there. Last year, I was going through the exciting process of having a custom home built in Marysville, WA. I was not interested in granite counter tops and my builder did not know of any Corian suppliers within his network, so I did my own search. I called Quality Counterstops and Tracy answered the phone. She was super excited to talk to me and more than willing to help me and my search for the right counters. My husband and I went into their shop and looked through their samples and came up with two possibilities. The one we loved was a little out of our budget, but when they came back with the quote, the owner matched the sale price for the other sample, so we could have the countertops that we really wanted. Sounds like a great review, right?
Tracy asked me for my builder's information and told me she needed his resale certificate. I forwarded her email to my builder and CC'd her, so they could be in contact. Not one time did Tracy inform me that there was a 45 day limit on honoring their quote. She knew that my house was still in the process of being built and that it would be a couple months until we needed the countertops installed. When the builder was ready, he contacted them and the owner came out to take measurements. The builder contacted them a week later to schedule the installation and his calls were not returned. He informed me of this, so I called Tracy myself. That was when she informed me that she would not be honoring the quote, because we didn't pay a down payment within 45 days of the quote. During this fiasco, I attempted calling the owner several times and never got a return phone call. At this point, there was no way I was going to get another Corian installer in time for the build end date. The builder had to go ahead with granite counter tops, at which point, I decided not to get the house. In conclusion, I advise anyone that proceeds with Quality Countertops, I suggest using a magnifying glass to read the fine print. read more