I walked in and felt good about the place, as I walk to the back i was greeted by 2 people at the…read moredesk, 1 male, 1 female, I told them I wanna purchase a mattress and i asked if they can deliver it and they said yes, as they were getting my info down i look behind them real fast because I have wondering eyes, as i looked up there's 2 workers staring at me as if they had a problem with me after i had a greet smile, then they walk away after a couple seconds and they come back but one whispers to the others ear something, i couldn't hear nothing but when he got done whispering the other guy looked at me and had a weird ass smile at me, then they both went to the back and that's the last time i seen them. Overall I give it 2 stars for bad customer service and the 1 star is for me making my purchase on a mattress.

Horrible Customer Service! My Mother went into this location…read moreto purchase a mattress. She desired to spend her money locally opposed to spending with a big chain. The sales man was not only rude in tone but also insulting and unknowledgeable about the products.. I do not reside in this city so i could not help my Mother in person, she had me on face-time. (For a short background she visited me recently and loved my daughters "Sealy Posturepedic Hybrid Norman 12" Medium Mattress" which retails at 1400. She didn't like my Purple Hybrid Premier 3 Mattress which retails over 2500) The salesmen first said the Sealy was cheap and they only carry high end mattress and as the purple which is one of the best brands on the market was "eww gross"When asked for comparison to a Hybrid Similar to the Sealy mentioned (since you guys do carry sealy brand) that also is designed for back sleepers he was annoyed with my questioning. I explained that budget was not an Issue that comfort for my elderly mother was. He ignored her the rest of the visit, after stating "thank God i wasn't coming in.. " Needless to say we will be purchasing the Sealy Posturepedic Summer Rose 13" Medium Euro Pillow Top Mattress from MATTRESS FIRM!! Although this store had it in-stock the salesmanship and customer service displayed her does not deserve our money

Within the past 9 years , we've bought a sofa and a recliner chair and are getting ready to…read morepurchase another recliner chair !! Service is always nice too !!!

We have bought numerous pieces of furniture over the years from Griffin's. Great owner, wonderful…read morestaff, nice furniture and free delivery and set-up, makes "shopping local" a pleasure!

I have purchased 4 Flo beds from the owner; they have been excellent…read more Six months ago, We purchased a newer model that my husband picked out. Well, it wasn't as comfortable as the older model. We waited too long to make corrections, our fault, well last night, Dave, my husband woke up at 3AM and slept in his recliner down stairs...he said his back was killing him...to find out, we both were experiencing back pain in that bed. Today we went to Flobeds and the owner gave us a new bed like the ones we had in the past and because we purchased 6 months ago he could not make a free swap...but we got a whole new bed for 500 dollars. It will be delivered and set up in two days. Thank God for people like Dewy and how he treats his customers! Thank you so much for caring!!! Marion Reed Mendocino

I haven't purchased yet and to be honest, after the few experiences I had with Dewey on the phone…read moreand through chat on their webpage, I feel more and more leery giving them so much money, especially after reading about the whole process of returns. I expressed how I was concerned what he was recommending would be too firm, because in general, as a heavier person, everyone says to get the firmest option, but I have complex medical issues, involving hypermobility that causes my ribcage to come out of place, as well as shoulders, etc. He basically ignored me and told me to just put the super firm in the cart. He didn't seem to want to hear my story or help me, just that I was fat so I'd need a super firm mattress. The selection doesn't seem great, but I keep finding reviews here and there saying they have great mattresses, but I am also seeing a lot about how the return process is ridiculous, so it is really scary to jump into this, as someone who is chronically ill and will not be able to packed it all back up. I feel if I expressed that concern, I'd be told to not buy it then, which may just very well be the case with such poor customer service.

Great selection and super nice people there to help out with selection. Great for finding…read moreeverything to decorate and furnish your home.

This shop is a gem! Fantastic service, great selection. Warm and friendly people who stand behind…read moretheir products.

Dishonest employees, bought a 12inch mattress with pillow top ,they had to order it,so when I…read morepick it up it was a mattress and box spring set.They let me walk out the store and said nothing,Till i realized this not what I bought! Told me couldn't get what i wanted in a full. So they tryed to give me a shit mattress and box spring instead!!

I've bought furniture here before. I purchased a 1200.00 couch. Went here today to check on a…read moredresser. The guys working were so into their own personal conversation that I had to walk up to them, 2 feet away and stare into their faces to even get recognition. When I looked for a photo of what I wanted, they continued on with their personal conversation. I had to hold my phone up a foot away from their faces to show them what I was looking for and for them to know, I was still there, needing help. They didn't seem to want to help me at all, I think they were happy when I finally walked away and left. If you have money to spend and don't care how you're treated, come here.

Sad to see this institution is going out of business. It has served the community well. Great…read morestock, large location and the knowledgeable staff will be missed.

When I entered the store, I asked for real wood furniture. I was shown a set. The tag said it was…read morereal wood, the owner said it was real wood. After buying it, found that the largest piece is substantially particle board. All pieces were in some part engineered wood product. I feel I was misled and I suspect the owner knew it was not all wood.

I purchased a Couch and a Love seat. Shortly after we received it the Love seat broke and the Couch…read morecushions collapsed. We called and after rescheduling several times he finally showed up took pictures of the Couch and Loveseat. We did get the Love seat replaced but the couch he said too bad.Now the Love seat does the same then the 1st one. We called several times and he ignored us. We asked to speak to the owner and got denied the request. He also gave us a Phone number which does not work. We get told to buy local, and I try to support local businesses, but I refused to spend a lot of money on junk or when we get bad customer service. Won't buy there again or refer to purchase there. Now I am stuck with a Couch set where I sit on plywood.

So cindy made good on a bed a while back she traded me for a temper pedic bed well took the cover…read moreoff n its just a big piece of yellow foam so i called a real bed company and was told temper pedic beds have a logo n tag on there bed called and talked to a girl that said cindy would call me and no response this piece of trash bed has a 10 year warranty threw her so why no return call shame on this company