We order 2 medium 1 topping pizza it was no good the 2 pizza came to me cold and raw like it wasn't cooked. read more

Papa Johns Pizza - Pizza Near Me - Richmond, Virginia

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EXCELLENT SERVICE provided by Ms.Lynn and staff. I called since I was concerned about the review ratings but we just drove in from a looong trip with our band from AL and we needed food, quickly. After speaking with Ms Lynn, we ordered several pizzas...hoping for the best. Within 30 minutes our food was delivered HOT and delicious! She even sent plates and napkins to help us out. We are extremely thankful for your kindness, Ms Lynn. As well as helping our kids get a warm meal before a much needed sleep. If you're concerned about quality- call them- speak with them and see what they can do. Then come on here and give them a proper review. That's what I did and I am thankful I took the chance. read more

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We ordered a Papa John's NY style pizza. We don't order out often as we live on a fixed income and this is the most expensive pizza on the menu but it is usually worth the money. We found hairs baked in the cheese in several areas. Disgusting. We will not be ordering any further food from Papa Johns. I will post about this on all of my social media sites. This was a disgusting experience. The food came fast and the driver was very cordial but this is totally unacceptable. Huge FAIL Papa Johns. read more

Papa Johns Pizza - Hair found in several places in our pizza. Gross to say the least. Never again. Epic Fail - Pizza Near Me - Richmond, Virginia

DEFINITELY spat in my food after I called them asking where it was. The driver dropped it off stating "it should be still warm".... Which it wasn't. Not a single pizza looked edible or like they even tried. Garlic nots were so cold and had been sitting so long that the garlic was all dried up in a corner. Speaking of garlic. Our garlic dip was already opened and the ranches I ordered never came.... The guy on the phone offered me a job when I asked why it hadn't arrived after an hour and a half. The tone was extremely rude so at that point I lost it. I have 4 people at my house and we still have maybe 5 slices missing. It's been two hours since we heard the doorbell ring and no one is talking about the football game, everyone thinks this was the trashiest pizza EVER! read more

Papa Johns Pizza - Maybe a shaq pizza? - Pizza Near Me - Richmond, Virginia

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Screw this place. Ordered over an hour ago, and still nothing. My husband called them 30 minutes ago to check on our order, and the man on the phone was extremely rude. I just tried called the establishment, and, once again, the man was ridiculous. Immediately after I hang up with him, he calls my husband and yells at him for me calling to check up on my order. He also told us that if we wanted our pizzas sooner than we should fill out an application. NEVER coming back here or recommending to a friend. read more

After a long day of travel, nothing feeds a crew of kids like Papa John's. Thank you for the late request. Great pizza!!!

Ordered online and was given a delivery time of 43 minutes. Two hours later and still no pizza. Called and the manager was not empathetic and relayed they were busy. Never again read more

Watching the ad, I couldn't resist buying the Shaq-a-roni pizza. The sizable Shaq pizza will fill an average guy with two of its slices, the crust was beautifully cooked with a few blackened bits around the edges as truly good pizza crust should have, but it could use a bit more sauce and more flavorful pepperoni, I added my own pepperoni. Thank goodness for the garlic sauce, otherwise you may as well get one of those pizzas made with fake ingredients like canned cheese sauce. Maybe Shaq didn't try the Shaq-a-roni pizza before attaching his name to it. read more

What the heck has happened to Papa John's? The pizza quality has gone down. After several sub-par pizzas these last six months, I'm done. The last pizza was just a simple cheese pizza and I would call it more like a "crust pizza". Not much cheese and the cheese that was there slid off of the dough bubbles creating extra crust. read more

Papa Johns Pizza - Dough bubbles - Pizza Near Me - Richmond, Virginia

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I ordered a pizza and wings. Wings were good, they messed my pizza up. I asked for pepperoni and they put onions. 48 dollars for some good wings and an incorrect pizza. They wonder why no one tips. (I left a 10 dollar tip) read more

We ordered the New York style pizza. It was terrible. Soggy, flavorless, not enough sauce or cheese. Worst pizza ever. Shamed the New York style pizza. Stop making. read more

What the Hel# did I just get delivered? Are you serious papa John's? I ordered a large 1/2 veggi 1/2 meat lovers and I received a medium with literally 2 slices on one side with a dusting of toppings and 2 slices on the opposite side with a couple of tomato chunks . Other than that ; tomato paste. The kids tore into it before I could get a pic so this is the best I could do. BUYER BEWARE. PJ IS TOXIC. delivery girl was very polite. Knowing now what I'd wish I'd known then I would have offered her a job instead of her wasting another day of her life with that POS company. read more

Very rude store manager. I ordered a simple pepperoni pizza. I get there and they made cheese. She expected to correct the mistake by giving me the cheese and have me wait for the pep. I told her I couldn't wait for the pep as I had to get back to work. I did however mention how they make a lot of mistakes at this store... because they do. She gets mad and says "Just take the cheese". I tell her I'll still pay for the cheese but that these mistakes happen a lot and they should work on that. She didn't take truthful criticism well and became aggressively sarcastic. I laughed and told her she could keep the pizza and she said "Good" and snatched it off the counter, again very aggressively. The entire time I was chill and had a smile on my face. So it wasn't like I was rude to her. She just couldn't be told her store makes mistakes which it must do a lot because I've had to go four times in three months and three of the visits there were mistakes. I don't normally leave bad reviews nor call corporate hotlines. But as a business I would want to know that an employee, let alone a store manager, was so aggressively rude to the customers. Especially when I was chill and offered to pay for a pizza I didn't order. No need to go into being put on hold several times as if she was busy only to arrive and see nobody rushing and no pizzas in the bullpen ready to be picked up. I can see this store is the franchise area weak link. read more

Terrible terrible service. I ordered pizzas for the family at 6pm on a Tuesday. At 7:20 still no pizzas. I called to cancel and was told I couldn't because the driver left. 15 minutes later the driver said he was lost and admitted my pizzas were over an hour old. The girl at the shop hung up on me TWICE for trying to cancel my order, then when I asked for a manager she hung up again. I called area management and left voice mails but no calls back. What a joke... read more

I haven't had Papa Johns in a long while. I swore it off after finding hair in our pizza in California. Anyway, I haven't had it in years, this location surpassed my expectations. No hair in my pizza and the delivery time was swift. read more

Regular Papa John's Pizza. Did a order through the app. Quick and easy. Staff was friendly and order was made on time.

The pizza was good but the chicken poppers were disgusting. I also wasn't impressed with their wings. I carried out so I asked for Parmesan and red pepper packets and they were completely out. read more

EPIC MEATZ??? Where's the Beef, pork, sausage? Could of got more meat from Little Caesars Pizza @ half the cost. The bottom was over done and dry. Never again. read more

Papa Johns Pizza - EPIC MEATZ??? Where's the Beef, pork, sausage? Could of got more meat from Little Caesars Pizza @ half the cost. - Pizza Near Me - Richmond, Virginia

This restaurant advertises Contact Free Delivery, and then doesn't bother to read the instructions submitted online, and instead has their drivers send very rude messages to people who won't come out to their cars and take the pizza box from their hands directly. The driver sent to the address with the instructions to leave the pizza on the hood of the car, instead, decided to send a text claiming they didn't have time to put up with that. This is quite possibly the worst Papa Johns in the area, and I will never order from them again. Apollo's is far better. read more

Order a XL pizza from here and picked it out. Checked it outside and found to be given a medium maybe a large but that pushing it. Go back inside and ask and they lied to my face and told me it was an XL. If you look online it says that an XL is 10 slices, this has 8....really 7 cause they can't use a pizza cutter. When I called the Manager she said they probably just didn't cut it right. There's not enough room to make 10 slices. read more

I wanted to buy lunch for the girls at work.and they picked here. In california this place is not that great. At this location the staff was very nice and the pizza was really tasty. My fav was the cheesey bread. If i ever go back to VA i will order from here again! read more

Pizza was ordered online and paid for online, it arrived 30 minutes late after several phone calls to the store , ice cold!

Not many words needed for this review. From my expedience, delivery can exceed well over an hour which is 30+ mins more than the local Domino's and Pizza Hut. One Star. read more

Pizza was tossed around in box. Must have been tipped over. Extremely disappointed in taste. Yuck. I could have a pizza from a the local pizzeria for cheaper and it would have been delightful. Delivery driver was also very in my face about his politics as well. Do yourself a favor, go elsewhere. read more

My friends and I ordered a pizza from this location and we where charged, so after waiting a hour and a half we decided to go to the store to see what the deal was. we started to tell the lady working about our predicament but before we could even finish explaining she told us that all her deliveries where out and she did not have a pizza for us, she had an awful attitude I did not feel like I was cared for as a customer. read more

If I could leave no stars or even negative stars I would. Ordered a large cheese pizza and some cheese sticks on a Wednesday night. The delivery took 1 hour and 45 minutes, for no discernible reason other than the driver was terrible. Called them after an hour and a half, the phone person said the driver should be there in another 5 minutes. I waited 15 more minutes and then called back, asking to speak to a manager, manager said the driver should be there in another 15 minute and then hung up on me. Driver showed up after the manager hung up on me and demanded cash, the order was placed online with PayPal. My husband took the pizzas and told the driver to figure it out with his boss, while closing the door on him. The pizza was stone cold and looked like it had been sitting somewhere for that 1 hour 45 minutes because the grease from the pizza had soaked through the bottom of the box. I am never ordering from this store again, I'd rather eat a digiorno pizza than the pizza from this papa john's. read more

If I could give it no stars I would. Whoever Jen is that works there is completely rude I waited 2 hours for my food to be delivered to me I called to find out where it was and they said they couldn't find me so they went back keep in mind NO ONE EVER CALLED ME!!!!!!! Will take my business somewhere else!!!!! read more