I normally don't go to this Taco Bell because there is another one around the corner from me. Because of COVID it is currently closed. I found that out when I walked up to the door to get my husband some burritos for his hangover. I called this one and a girl answered the phone. Her voice was cheerful and she let me know they were open. Since it was before the lunch rush really kicks in I popped on Midlothian and got over there as fast as the stop lights would let me. When I walked in and mentioned what I was there for, she recognized me from the phone. Her cheerfulness was contagious, she was upbeat the whole time and if I wasn't wearing a mask she would've seen me smiling. My order was done correctly, no stray cheese stuck to the wrapper, no pieces on inexplicable meat, no smear of sour cream. Taco Bell is the only classic fast food place I can order a menu item without customizing it from what they offer in order to make it vegan. Thanks to the team working today, they put a smile on my face! read more

Taco Bell - Wrapped Fresco Bean Burritos (Vegan) - Fast Food Near Me - Richmond, Virginia

Restaurant was filthy. Tables were not clean, trash on floors and employees seemed more concerned with what was on their phones.

Gave my door dasher somebody else's order. Doordash refused to refund me. I did not receive a single item I ordered. I'm out $40. Ridiculous. read more

Super friendly inside and the food was done well and hot. They even did big portions. Now days some Taco Bell cheats you on portions, but not here. read more

5/29/21: This was our first time here & the line already had 4 cars waiting when we pulled up. The line was extremely slow. We were waiting about 20 mins before we got to the speaker to order & a long line of cars formed behind us, so we couldn't back out. When we finally got to the speaker to order, we were asked to wait. We waited another 5 mins before the lady took our order. We ordered 3 slushees, a chicken quesadilla, & another taco. We waited another 15 mins before we finally got to the window & then she handed us the THICKEST slushees I've ever seen at Taco Bell. It was like trying to suck grits through a straw. We had to add Sprite that I already had into our drinks just to thin them out. Absolutely unacceptable. The taste was ruined & it was a complete waste of money. The chicken quesadilla was okay, but the other taco was cold. I don't know about you, but I don't want to eat cold meat. I'm not happy with this experience. My suggestion is if you pull up & the line isn't moving, go elsewhere. There was nothing FAST about this fast food. read more

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The food was amazing the service was great and the ambiance was good. It is a good place to go.

placed a mobile order and the order was wrong. we didn't order any chalupas and they gave us 3, and 3 other items were missing. went back and they were pestering me over the intercom asking what specifically was missing. said they were making it again and it was still wrong never again read more

I don't have much to say other than this is my favorite Taco Bell . They are taking the precautions during this pandemic. My food is always fresh and the taco are always crunchy, soft, and they don't skimp in meat lettuce and cheese. When I ask for extra sauce, the always oblige. I'm here about once a week and I'll drive only to this one no matter where I'm at. Haven't had a bad experience yet. My favorite Taco Bell wether I'm grabbing lunch dinner or late night snack. read more

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When I ordered a freeze and a meal at this location. I expected good things but all I get is spore mix drink like there was more powder than liquid making it more sickly than it needs to be. When I asked for something such as a 2 double chalupa supreme. I get a soft taco only, and I'm not even sure if their box is even working. I can't seem to hear what they've said. Kinda would like them go maskless to speak to us at the box then we come around, mask goes back on. I had to inconveniently go to another Taco Bell by the street of Walmart way. To get better meals than the ones that is down the street from me. Makes me wonder, what the hell happened two years ago. You guys did so well but you crashed so badly read more

Just went to taco bell and this nasty old lady was so rude and rushing me trough my order and shaking my drinks in my face as I put my card away and ended my order before I could get my last one in and didn't tell me updated price. After getting the food because scared she would or did spit in it I asked her if she was the manger and as being a manger of a other store and being younger than her still no that is no way to treat a customer and she tried to slam the window then got all mad and said you should not be coming this late and I work in a food place so i know how annoying it is to have to make food so close to closing but for her to be this rude and older and not know her place. as customers are right and you serve to last minute. She should not be working if she can't handle the work hours and can't have customer service read more

With this Taco Bell close by I often go here. It great with orders and getting things correct. With very nice people working. My only issue is the somewhat slow drive thru wait, but it has improved. It's completely random when the drive thru line backs up, it's hard to tell if it's just workers not moving the line or just many people showing up all at once. But generally a great Taco Bell. read more

Stopped by this Taco Bell for a quick work meeting with a coworker and a late lunch. This Taco Bell moved very slow. There was a long line of people waiting for food and to order. The one thing that stood out the most was the design inside. When you walk in there is no room to even wait in line. Everyone is crowded on top of each other. I ordered chicken nachos which were okay. It was overloaded with beans and needed more chicken. Had potential to be tasty but way to much beans. The one positive was it was pretty clean inside. Tables were wiped down and no food on the floor. read more

Great cheesy roll ups, also awesome freeze flavors and good sauce selection. No big straw for the watermelon candy freeze, with the candy seeds-- kind of a let down, but didn't get in the way of a good stop. read more

Taco Bell - Fork works really well with the watermelon candy slush 5/5 - Fast Food Near Me - Richmond, Virginia

The service here was excellent and very professional. The great customer service from Joniqua was also the high light of my night.

Sat, 11/14, 10:00 pm. Went to order a burrito throughout drive through;, was told the one we wanted could only be ordered online. Ask them to speak to management, was told this couldn't happen. When we complained, heard "this went from entertaining to disrespectful" from server. Left without ordering. Have given this Taco Bell our business for two years now, but will not be back again. read more

Worst prepared Taco Bell ever. The ordering process from the drive through was ok and everyone was friendly. I got a burrito supreme and even in the wrapper it didn't look right. It was way too wide. I opened it up and it was loosely wrapped and like twice the width as normal. Both ends were opened so the inside came out everywhere. Eating it was hard even with the wrapper. I'm not even sure if it was a burrito supreme. The wrapper is universal with every burrito name on it. No effort in the execution - never again. read more

This place has NEVER gotten my order right. It never fails. The wait is always ridiculous and by the time I finally get my food and take it home something is either missing or wrong. I am a mother of 4 and every single time I get Taco Bell, one of my kids has to wait for me to go back to Taco Bell while the others eat. I guess it's my fault. After having this happen so many times, I should know not to leave the drive thru until I check my bad and every single item in it to find out which one is missing or wrong before leaving for home. Insane, right? read more

Worst customer service ever. 10:44 Pm on 8.28.18. Drive through device was terrible. Not polite, food was cold. read more

Worst service ever. Sat in drive thru line for 30min watching employees mop but not help behind counter Learn how to manage your drive thru. This is not fast food at all. We will not be back to this location again!!!!!! read more

Long long long long extremely long wait!!!!! 45 minutes in the drive thru line for 4 tacos and a beef salad. I'm not sure what the hold up is by based on the other reviews this location always has a long wait. I should've checked the reviews before I got stuck in line. Lady taking orders was not friendly at all! By the time we got our food the order was 100% wrong but our receipt was right. So we waited another 10 minutes holding people behind us up. read more

Ive stopped by here after work a few times and every single time it has been some of the worst made taco bell ive ever had. Very shoddily made and dry. read more

If your hours say until 2am do not tell a customer you are closed at 1:42am. Horrible experience and a frustrating staff.

Have been since and I think the best way to go is to use the app to order. The food is always correct and prepared hot that way.

I've had a number of bad experiences at fast food restaurants in the past. There's the experience at a local Wendy's 6 months ago where I was in the drive through line for over 10 minutes waiting on workers to pan fry 1 slice of bacon. There was a time at a local Burger King a few years back where I had to wait 10-15 minutes because they had to make French fries. French fries for God sakes. And even way back when, I went to a local McDonalds that never had chicken nuggets or fries ready when I tried to go there after working second shift. But my experience at this Taco Bell takes the cake. How did it go? To find out, read below. The Good: N/A The Bad: The Entire Experience- Last night I had a craving for some Taco Bell. Maybe its just me, but every time I bite into one of their hand crafter gourmet tacos, it makes me feel like I am partaking in an authentic Mexican cuisine experience (cue sarcasm). But this particular time, I just wanted to few of their tacos to satisfy the craving. I arrived at the restaurant around 9:20pm and got in the drive thru line which had about 7 or so cars in front of me. And while in the line, I waited. Waited to die, waited to live, waited for an absolution that would never come. But by the grace of God, after placing my order I made it to the front of the drive thru line at 9:45pm. Surely as long as I waited to get my food, they must have been slaughtering the animals in the back and making the tortillas from scratch to create a "fresh food" experience. But when I finally received my meal, I can say that the food quality was typical of Taco Bell. I don't think I will be visiting this Taco Bell location any time soon. No need for a summary. 1 STAR. read more

Taco Bell was busy, I'm sure due to the after work crowd. Lines were long and I received the wrong order. I brought it to the attention of the cashier that even though I received the wrong burrito I ate it anyway because the line was too long to complain. After I heard her tell the back staff that I received the wrong burrito. The conversation was pretty much dismissing the fact, one person saying it was so busy but remembered my order. Needless to say no one bothered to say anything to me even though I was there dining in. I wasn't expecting anything because I did choose to eat the burrito instead of having to wait to get it redone. I'm debating on whether or not to say something about over hearing the negative conversation about the mix-up or just letting it go. I'm wondering if it would matter if I do say something to management or was it management that the cashier advised of the mix-up? I decided to bring my concern to the attention of the manager on duty. She listened and understood. She advised me that they have a "make it right" program in which they give you a coupon for a free taco on your next visit. I had already been given one for the long wait earlier. Not sure if this is making it right for customers with more serious complaints. Seems like instead of working to handle problems before they happen Taco Bell decided to pacify the customer with a free taco instead. Some issues would take training or coaching to correct. I sorta laughed at the free taco especially since I ordered a burrito and received one that cost less. Satisfying the customers complaint will never have a one fix for all solution. Hopefully Taco Bell will read this and change this "make it right" solution to satisfy the complaint at hand. A free taco coupon isn't the answer if you're attempting to keep your customers. It definitely didn't impress me. Maybe trying an apology would be the first step, since I never got one. read more

The first time I went there they were fast and everything was great. Now the past 2 times I've been there their credit card machine is down. It's always after 12am that it happens and I don't think it's a coincidence. It's ridiculous. read more

This might be the slowest Taco Bell ever. I thought things were better but went again and was in the drive thru line easily over 15 minutes. The least you can do in these situations is give an apology or acknowledge the customers wait. Does not make it any better when the food is not hot after waiting this long. I know it's "fast food" and I shouldn't have high expectations but they are consistently slow! read more

This is the WORST Taco Bell in the history of taco bells. ever since they rebuild the new one been slow, been getting the wrong shit. I usually wait 15-25 minutes that's fucking ridiculous!!! You need more fucking workers in there. TOO DAMN SLOW. Then they get angry and start giving attitudes, worst shit ever. read more

Horrible customer service. Terrible attitudes of the workers, slow service, and they continually get the orders wrong. This place never seems to take pride in the work they do. read more

SOOOOO much better now that they've torn down and rebuilt the place! The manager, Yasmeen, is a rockstar.

Waited over 15 minutes in the drive thru around 10pm. By the time we decided to give up and leave we were in the actual drive thru and cars came in line behind us so we were stuck. So much for 'fast' food. We won't be coming back here again. read more