This is the worst Panera Bread customer service. I ordered a latte and had to wait 20 minutes because there was only 1 person working. That's ridiculous!! read more

-**update-- you'll be glad to know, this Panera is still a fail! Went in this morning to get a bacon, egg, and CHEESE breakfast sandwich and The lazy cook gave me half a piece of cheese! When I called her out in it, she said the other half was underneath...uh, okay, I guess...here's a customer service tip--if the customer asks for a full piece of cheese, go ahead and give it to her. Don't try to reason your own laziness. This is the worst Panera ever. The last two of three times I've come here (call in order), they've gotten the order WRONG. It was about an hour within closing time, and I guess the employees just give up or whatever, but they put the wrong items in our bag (wrong soup) and we didn't find out until we got home. I emailed the store and got no response. If the managers don't care about getting it right (and seriously--we aren't talking about rocket science--it's soups and sandwiches), why should the employees? read more

Panera Bread - Here's my half piece of cheese! Score! - Sandwiches Near Me - Winchester, Virginia

This is the worst managed Panera bread I have been going for the past 20 yrs. Every time, either the food order is wrong or takes forever to get done. Place is understaffed and you can see and feel the staff's frustration. This location desparately needs the tablets for orders and the managers have to stop taking their customers for granted. read more

Extremely unfriendly staff, that have minimum regard for their customers. Even after contacting Panera Bread to complain, and subsequently talking with local management , no change has occurred. And one of my visits I understood why , the manager was the worst one while she was working there. read more

This place welcomes lots of customers and lots of university students. With the amount of customers coming and going, there should be way more cleaning and sanitizing of the seating area! read more

Panera Bread - You all need to CLEAN. More people means MORE CLEANING! - Sandwiches Near Me - Winchester, Virginia

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This Panera is so incredibly poorly managed. We often do rapid pick up for breakfast on the weekends. We've maybe only had a few times that it has gone smoothly. They are either out of something, leave something out of the order, or the best part ... the order isn't anywhere near being ready. This last time, we arrived 5 minutes after it said our order would be ready. It wasn't in the designated pick up area, so we waited in the 10 person deep line to find out what was going on. Our order (as well as another customer's) was sitting behind the counter. It just needed to have the pastries added to be completed. So two customers orders sat behind the counter for 20+ minutes for no reason. The time before that, we waited THIRTY minutes for our order. We love Panera and love the convenience of rapid pick up... but it is getting ridiculous dealing with these inefficiencies every time. read more

I really like the frozen Carmel drink! I wish they would make a lot more gluten free choices!!!! And more meat on their sandwiches and move variety of veggies in salads... The food is decent. Train your employees to take gluten free very seriously ! Please I like their Asian apple salad too. Thanks for trying. Updated Jan. 2019 Terrible experience I ordered turkey chili and got very ill. I am guessing they put Carrageenan, a seaweed-based ingredient, is linked to gastrointestinal inflammation and disease. Carrageenan, an extract from red seaweeds and used as a thickening agent in some organic products, has been shown to cause gastrointestinal difficulties in some people. Also possibly leads to cancer. Please take it out of all of your foods! read more

I haven't been to Panera in years but it is one of my favorite chains. They always have really decent soups, salads and breads and the atmosphere is great for any town that might not otherwise have any cool coffee shops or quirky places to socialize. The food is pretty consistent per brand stability standards. However, the service here is particularly poor. At the registers, we ordered two oatmeals. They gave us one (and we didn't find out about it until our uni-oatmeal order was up) which then set into motion a chain of events involving us waiting in (now a very long) line again. First thing in the morning, this is definitely most unbueno... Another thing I noticed, was a lack of attentiveness towards giving out silverware. If people ordered something involving viscous food, they'll probably be needing spoons... so give them spoons. It's just common sense. Because then, I look like an idiot stumbling around the dining area looking for the silverware station (I haven't been here in years, remember?!... so I don't know this stuff) until finally asking the clueless kid behind the counter who then tells me "Oh -- I have the spoons." You have no idea what I just went through, kid! When it comes to service (and chains), it's the little things... Or lack thereof. read more

I'm really sorry to have to post this review since Panera is one of my favorite "go to" places. Today while having lunch there I saw two things that made me loose my appetite. Over the coffee/smoothie station the air conditioner air exchange filters we're filthy. All three of them. Which leads me to believe that they never change the filters. Because who, in their right mind changes the filters and doesn't clean the air exchange. Panera usually keeps a very clean restaurant so this surprised me. The other thing was a mother in the booth across from me was changing her daughters diaper. Who does that? I wonder if she changes the child's diaper at home in the kitchen or dining room? Probably! While this is not the restaurants fault, still very unappetizing. read more

I usually stop at the Panera in Hagerstown but stopped at the one in Winchester instead. I like panera and usually get soup and salad. This time, I just got the soup and my husband got the flatbread, a new menu item. The soup was unusually salty. The flatbread, which I posted a pic of, consisted of a slice of tomato, a few leaves of lettuce and arugula, and a small amount of pesto and cheese. It was mostly bread; really chintzy for 5 bucks. Certainly won't be stopping at this panera location, much less ordering that item again. The only reason I didn't give this one star is because when we noticed a mistake on our receipt, the manager quickly dealt with it. read more

Panera Bread - Tomato mozzarella flatbread. Not worth $5. - Sandwiches Near Me - Winchester, Virginia

Panera bread is my favorite! Unfortunately if you place pick up or delivery at this location, it always seems to be a waste of my money! I hate getting home to enjoy my Panera to find NO cream cheese for my bagel! That tiny tub is $1.30...wtf is a bagel without cream cheese! A $3.00 delivery charge to find out there's no freakin cream cheese in the bag? There is almost never croutons for the French onion soup! Wasting money pisses me off! Looks like the dogs gonna get a dry ass bagel! Thanks Panera! If you don't have time to sit down here and walk them through the process of your order....go somewhere else to eat! read more

Once you've been to one Panera Bread ya been to them ALL ya know! I come here ALOT and the food & service are always good! I have to say the layout of this Panera can make it feel congested at times and that can be annoying! Other than that it's great! read more

Panera Bread - CARBS!! - Sandwiches Near Me - Winchester, Virginia

I should have read the reviews! I use Panera as a staple as I travel but this one was not at all what I have experienced. Barely any bread or sweets left in the case at 6 pm. Got food to-go...all the dressing had spilled on my salad and it was soggy by the time I got to eat it. Very sad. read more

Wow this Panera certainly has let it facilitates get into poor condition. Seats feel worn out, if you can find one. Men's bathroom was dirty. What a shame! Used to be one of our favorites... read more

The service here has recently improved. The option to order your food online beforehand and picking it up when you arrive has also made the experience much easier. The food is still good as always. read more

Panera Bread - Pick two-chicken noodle soup and chipotle chicken panini with chips - Sandwiches Near Me - Winchester, Virginia

Pretty standard Panera Bread. The food was what I would expect and the service was fine. Everyone was friendly and the place was clean. Nothing flashy but what do you expect? read more

Did a catering order for our college team of 33! We called it in early the day of pick up and the manager Logan was very kind and helpful. I told him our budget and he helped me choose the right options for the players. We also had vegan and gluten free specific requests which he was able to accommodate! 10/10! read more

I placed my order for rapid pick up, was given a pick up time and confirmation email. I showed up 8 minutes AFTER my pick up time and my food was not ready nor was it close to being ready. The manager Matt Rittenour was very unwelcoming, not helpful and extremely short. I was told there were several orders ahead of mine, which in turn ended up being an additional 35 minute wait. I was on my lunch break, and like most people it's 30 minutes. That's not a lot of time considering you have to add travel time. So I now have wasted my entire lunch break with NO LUNCH and an extra 30 minutes for no reason. Matt was not helpful to the situation in any way. His staff stepped up to render help before he did and that says more about his leadership qualities than anything else. Overall this was a terrible experience and it was disheartening as I frequent this Panera often. read more

NEVER AGAIN! Having moved out this way from Fairfax, I was hoping the Panera here wouldn't have the same issue they all do in NoVa -- namely, people camping out at the booths for hours and not even eating anything. But this location is very close to Shenandoah University and, sure enough, at lunchtime on a Sunday, we were unable to get a booth while two students occupies two booths, one with her feet on the opposite bench. To add insult to injury, my Asian chicken half-salad had only 2-1/2 tiny slivers of almond and five 1" crispy noodles, so it was basically a bowl of lettuce with about 6 bites of chicken on it. My dressing (on the side) was a tiny plastic cup half filled, and I was given bread instead of the chips I order. I'm done with Panera. read more

Ordered at 9 PM for a 930am pick up we show up to get our food and they do not have anything that we ordered .. We ask to speak to the manager who tells us that our order was small so they skipped it .. this is the 2nd time we showed up and got no food ... read more

Ordered a chipotle chicken avocado melt. Didn't get any avocado on the sandwich at all, just two slices of tomato and a spoonful of chicken.

Their service was great today when I stopped by for a cup of coffee! Friendly staff and delicious food.

Went here about a month ago. Waited for my food for almost 45 minutes. The manager on duty was an ass. He didn't even try to look for it and just told me my order wasn't on the screen. Come to find out they gave me the wrong pager. Will never go back to this place again. Horrible customer service! read more

There's A LOT of things you'll probably notice while you're ordering, waiting and eating that'll make you wonder why you came her in the first place. Like why is the flavored coffee so damn bitter and the half and half canister empty? You've been standing at the counter for the last 2 minutes holding the thing to get it refilled so you can proceed to your table, but no, your being ignored, by what looks like underpaid staff who thinks you're ridiculous for interrupting their routine. If this isn't the scene of the morning, then it's a line a few people deep with one or two of the staff at the registers getting completely off track with an order. It's a distracted sort of thing. Something happens with one of their other team members and their attention is captivated. Now your giving your order and it's in one ear and out the other.. your repeating it over and over. After the third time you think they've got it, they repeat it in short hand and u just leave it to the gods. Whatever. When that damn square buzzer starts spasming across the table to alert the entire cafe area my order is ready, I realize how much I hate Panera's ordering system once again. Anyhow, the egg white bagel sandwich is worthy of a return visit and is definitely nourishing. The big fail and Panera's inability to deliver satisfactory cuisine and service, specifically during this visit. The prep "Cook"(?) failed to remove the frozen label from the steel cut oatmeal and left it in the in the middle of the gloop of the scoop of oatmeal. Thankfully when I returned said label to the manager he provided a refund for the cost of the oatmeal. Yeesh. This Panera is lucky it's the only one around in a 50 mile radius, otherwise they'd have been history long ago. read more

Great place to go and eat, if your looking for a light lunch, or you might wanna take down some soup and grilled cheese!

Food is decent. The price of the food is kind of pricey. It's hard for me to justify paying $8 for microwaved soup. Nevertheless, if you're looking for an adequate lunch, this is the place for you. read more

Generally I love panera but this location is terrible. They are always out of everything. I arrived shortly after they opened and they didn't have most flavors of bagels. Changed order to a breakfast sandwich.... they were out or that, too. read more

This location is poorly staffed thus very slow. Employees have to take and fulfill each order. Don't stop if you are in a hurry, Starbucks is just down the street. read more

Not a bad place sometimes. But their order accuracy is literally maybe 20%. I've gone there a bunch the past couple months. I think they've gotten my order right twice... read more

Chronically out of everything. Always! Today's visit, no avocado, no milk-alternative options, nearly empty bagel rack. What gives?

I waited in line for over 10 minutes during lynch time and got to counter to find out they did not have chicken soup today. They only had 2 types soups, which i do not like. I had to leave. What is bad is they allowed me to wait in line, instead of putting a sign up. Terrible customer service. They are always slow taking orders and do not care people are waiting. read more

I guess if you don't know exactly what you want when you walk into the door, you're wasting THEIR time. The staff was rude and made faces at each other when we were looking while we were trying to figure out what we wanted. The GENERAL MANAGER of the area was working at the register and was doing the same thing! So unreal. Customer service is absent in this place. Goodluck. read more

It is really a shame, because the food is good...but our service today was terrible thanks to one person, which ruined our lunch right from the start. Lex helped us at the register...she happened to say she could help us at the same time as the woman next to her, when we hesitated (not sure which register to go to), she rolled her eyes and said "here!" Little did we realize it would be an indication of her poor attitude/poor service we were about to receive. Having lunch with my mother and daughter...and not having been at panera in a while, we asked a few questions about the menu. She was completely annoyed by our questions and that we weren't moving quick enough for her, even though there was no one in line behind us in line. We ordered our meals and in the end asked for a a 1/2 dozen bagels. She rolled her eyes and said "what kind?" With a huff. My mother didn't hear her and asked for a loaf of the tomato-basil bread. Lex, now clearly annoyed said "no" abruptly, "the bagels!" Confused, my mom asked what she meant, not understanding she wanted to know what kind of bagels...then my mother gave her the 6 we wanted and again asked for the loaf of tomato-basil bread...to which Lex replied "you guys are killing me." It was all I could do to not to say anything and make a scene. With others now lining up behind us, I held my tongue. Here I am trying to have a nice lunch with my family and Lex is annoyed with is ordering MORE items on the menu. Then once we got our food, my panini was burned to a crisp by her...Beyond disappointed with our service today. Hope Lex learns some customer service skills for the future. read more

Panera Bread - Sandwiches Near Me - Winchester, Virginia

I'd give it zero stars if I could. I love Panera Bread but this location is bad. Every time we have gone to this location no matter what time of the day the pastry racks are ALWAYS just about empty. The service is ok, employees are always talking amongst themselves or horsing around. The last time we went our food was first over cooked and burnt looking but freezing on the inside, the other order looked fine but was still frozen on the inside. They replaced the first order but only to get cold dry pasta again. We were told that there was a microwave located in the front. I thought it was rude...If we wanted to cater to our own food I could just do that at home. We've decided never to return to this particular location. Hagerstown Panera always has incredible service and food comes out right. read more

Comfortable seating, attractive decor, friendly and efficient service. The food is delicious. The only problem was that all of the empty tables were dirty, a pet peeve of mine. read more

The food is good but there are some drawbacks. Rare to see an employee cleaning tables. Getting to the soft drinks, ice and iced teas can be a struggle due to the very cramped conditions. And, the need to march your tray,leftover food, utensils, glasses etc. and sort them in a sometimes disgusting pile is a real downer. Can't this restaurant chain afford to pay a few minimum wage folks to clear tables? read more

July 1, 2018 - 4 p.m. Floors were filthy in need of vacuum; No tables were wiped off - crumbs and greasy fingerprints on every table; about 5 patrons in the restaurant with 4 visible staff and manager; cashier glared at my mother when she turned in a coupon for free pastry because she wanted her right to choose a scone & not the cashiers choice; cashier showed salad bowl for small & large size at register; both were filthy (this should have been our final red flag). Beverage station was filled with trash, wrappers, lids, spilled lemons, slop from spilled drinks; trash can behind us was over-flowing with trash & dishes; refused first salads because bowls were visibly, inexcusably dirty; got the 2nd salads where plates under bowls were dirty with dried on food. This was worst experience & environment ever had at a Panera franchise. Don't waste your time or money. read more

Service was horrible. Forgot about part of our order TWICE!!! No one seemed to care. Treated us like we were an inconvenience to them for wanting what we paid for!! read more

Moved to the area a year ago and this Panera is consistently awful. There is always a line out the door with just one maybe two registers open. Food takes a decent while to be prepared and they seem to be sold out of a lot of products on a regular basis. Good thing this is the only Panera in the area and there's nothing comparable around or this place would be have been out of business a long time ago. read more

Yummy food!!! Love the organic meat and cheese. I love the online app. I can order my food the way I want and then pick up and eat in store or take it for go. The only issue is they would forget on item or two but the issue is always corrected. My kids always ask to come here read more