Waited 20+ minutes for 2 bagels for them to tell us that they have no cream cheese and to come another day for it or go wait in line for a refund. Absolute crappy service here and no communication between register and food prep. Don't bother coming to this location unless you want to waste your time. read more

Although I understand that sometimes one must wait a while to get food but to wait over 30 minutes for a sandwich in just not something that that should happened. I don't even wait that long at major restaurants when it is fully packed. Don't come here unless you just want coffee or a place to work. Don't eat. read more

This restaurant unit needs help, more staff - I visit this place almost every Sunday for breakfast, and lately it's been having one or more problems of variety each time. Examples: some days there's no brown sugar for coffee, which also constantly run out. Their creamers are another thing that constantly runs out of. About 1/4 of the time their touch screen kiosks are not working or unavailable, and sometimes they don't have their pagers for waiting on orders. In recent weeks, more customers are coming in, so the understaffed hands struggle to get orders out, one time the custom Asian salad I usually order that normally takes 10 mins took over half hour. Nothing wrong with the food, honestly, but they need to hire more associates/workers to handle the increased customer demands and to keep up with ingredient supplies. Know anyone looking for work and are willing to do anything? Send them here! read more

Yet another unhappy customer. Panera should note the dismal ratings they get and do something about their shameful customer service. I ordered a green goddess salad but I told the cashier that I didn't want a side but instead I wanted extra avocado. The cashier said he couldn't do that so I asked to talk to the manager. The manager told me "the way Panera works, we charge for extra avocado." I told him I was eating keto and couldn't have a side and instead requested extra avocado. He told me he would do it this time and then he proceeded to start to lecture me about how the employees in the future wouldn't be able to accommodate me blah, blah, blah. I told him I don't need your lecture, just ring me up. This is the way Panera should work; empower their employees to make minor adjustments to keep people happy. Panera lost a customer today. I am done being nickle and dimed by corporations who don't care to keep their customers happy. I don't know off hand the cost of bread and butter versus the cost of a quarter of an avocado but I do know the cost of inferior customer service leads to customers not returning. read more

Extremely rude manager at this Panera. Have not been to a Panera in years but went to get a pack of bagels due to coworkers request before a meeting. What a extremely horrible way to start the day. Absolutely terrible customer service. If the manager has terrible customer service how can they lead the other staff?? Next time will definitely go to support the small bagel shops around the area instead. Can see why this place is going downhill. Never coming back. Don't come here unless you want a rude and horrible start to your day read more

Picked up to go orders. I got the pick two with a salad and sandwich, half of each. It was good portioning and was fresh so that was nice. Pick up is pretty convenient since we ordered on the phone app. read more

I have been coming here since I started school at Cal Poly Pomona with my sister and this place is great! My sister and I always come for their pick 2 on the menu so you can have 2 portions of foods we can pick off on each other's plates. The last time I dined in, some of the tables were clean, but not all of them were. I really think the staffs there should check on the tables at least every 30 minutes to see if they need to clean them or not. Other than that, the service is great; especially when I forgot to substitute my bread for an apple instead. They still let me have the bread on the side, which was nice. Also, don't forget to put your plates and utensils away in the bins near the trash. It's not really a dine in service where a diner comes to take your dishes away. But that's what most Panera places are like and the food never disap read more

Panera Bread - Pick 2: Half Green Goddess Cobb Salad w/Chicken & Mac n Cheese - Sandwiches Near Me - Walnut, California

This place was disgusting. Walked in. No greeted us nor took our order when we were waiting at the cashier. So we used the kiosks because the staff couldn't be bothered in taking our orders. The restroom was appalling. Toilet paper everywhere. The tables weren't clean, had dishes on them. I know you're supposed to bus your own table but in other locations, the staff would clear the tables with dishes on them. Ice machine was broken. Food was ok. Won't come to this location again. read more

The staff was extremely rude they stated it would be a 45 minute wait even before we ordered. Management needs to get the issues corrected.

Limited power outlets. Two on the south wall keep blowing circuit breaker and they rarely try to reset it and hasn't been fixed since I reported it in early August. Tables are often not cleaned. Other than that it's a good place to visit with friends over drink. read more

Short and simple, the people that work here are incredibly rude and weird. I ordered a sandwich for the first time ever and showed up 10 minutes after it was supposed to be ready and they gave me the strangest look like I was trying to mess with them. I told them my name, showed them the order on my phone and then they simply told me "someone stole it". I said "Okay... can you make another?". They asked if they could see my order in detail. At this point, I believe they thought I was trying to scam them? I said "Absolutely". They then proceeded to make another sandwich (took 1 minute) and then said "Try to show up on time next time" What the hell? You don't need to be a genius to think this and I've never even worked in the food industry, but maybe say "Sorry for the inconvenience"??? I come here occasionally for the Sip club subscription that costs nearly 13$/month and their drinks are constantly out or their soda machines don't work 66% of the time. Every time I put in an order, I have to ask for a cup because they REFUSE to put it out. Their excuse is that "people steal them". They also consistently run out of large cups so I just started bringing my own cup if I still have one and then they act like I'm stealing; I'm just trying to not waste more plastic. It doesn't matter most of the time anyway because they never have drinks at this specific location. Why am I even paying for this subscription? On top of that, this place is so dirty, it's crazy. Always split coffee or dirty water on the floor and some of the workers here look miserable. This place is terrible, worst Panera no contest. read more

Have not been to Panera for sometime since my last encounter with the rude female manager. Couple months ago I had to meet up a client that chose Panera in Walnut. Nakya the cashier was the best employee there. She greeted everyone with a happy smile, friendly and helpful. That's what a customer service attitude should be. I give her 10 stars for having such a positive attitude. She is in the Sunday morning shift for sure. So I jog to Panera to have breakfast and see her smile. Great job Nakya! Stay happy and positive. read more

This location has the constant issue of not putting out drinks that are ordered in advance. I don't know what they do with it but the order never shows up on the screen and it's almost always necessary for me to ask a team member for my coffee cup or a drink cup because they won't put it out unless you do. When you order through the app, it says to go to the pick up area and wait for your item but it's guaranteed that it's never put out on its own even after 10 minutes like they just completely ignore the drink only orders. I used to have this issue a year ago and canceled my sip subscription and decided to give them another chance but I'm canceling it again because I don't have time to wait and or be ignored. read more

Panera bread is always delicious! Our first time here was great because they had very friendly staff. We ordered the pick 2 option and ordered a grilled cheese sandwich (extra cheese which cost $1 something!) And creamy tomato soup. Along with a small bowl of mac and cheese... which is our favorite! We also ordered the new chicken tortilla soup. This soup came in all larger bowl and it costed almost $10!) This soup definitely had great quality, they didn't skimp out on putting little ingredients. It was full of it! Our meal was great however, the price is really high for the amount of food we got. Almost $30 for our whole meal. read more

Panera Bread - Small bowl of Mac and cheese, grilled cheese sandwich with extra cheese, and creamy tomato soup along with a bag of chips. - Sandwiches Near Me - Walnut, California

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Ordered a Fuji apple salad with chicken... and there was no apples in it. I ordered it as a to go order and didn't know until I got home and didn't want to drive back, but pretty annoying that it was missing a major component of what I ordered. read more

Panera Bread - Fuji apple salad, missing the apple - Sandwiches Near Me - Walnut, California

Went to this location at 11:45 am on 05/11/2023 to get a salad and was told that it would take at least 30 mins to make a salad , what !?! During lunch time ? It was only me and a couple of customers in the location and a couple of employees sitting and eating in the dining area . I know they were not busy , at all . So why would it take 30 min for a simple salad ? Now looking at the reviews it makes since . Horrible location . You would think Panera would hold higher standards but I guess corporate would care when reading all these bad reviews but apparently not . Honestly don't know how they are still open . STAY AWAY EVERYONE!!! Very strange location . Super bad vibes waking in read more

Get the green goddess sandwich NOWWW. Automatic ten Panera always hits idc what you say. 13-15 bucks for a sandwich a soup and a free side like come on how could you go wrong. Plus the vibe inside is so cozy and service is quick too so yeah GO NOWWWW. read more

I know I should have taken a pic. Next time u will. I've ordered sandwiches a couple of time now and they are just slapped together. Half of the Ingredients are in one side of the sandwich but not Ion the other side. I. Referring to the grilled cheese and the caprese Of course these are take out so I'm sure the drive home will be blamed. Not buying it. Do better Panera. You used to be so good read more

As stated in many of the other reviews, horrendous wait times and incompetent staff.You think someone would notice and try to make a change. But let's be real, they don't care so just posting to vent. read more

First time checking out this newer location and I heart the fireplace in the dinning area. The parking was easy to find and this location has many college students eating and hanging out. With my rewards card I was entitled to a complimentary smoothie and picked the fat free super fruit smoothie with ginseng. Pretty good and went well with my pecan braid which was delish. I'll certainly return to this location again. read more

Panera Bread - Superfruit smoothie with ginseng - Sandwiches Near Me - Walnut, California

This WALNUT location has the worst sandwiches and Paninis I have EVER had the misfortune of tasting. I still have ptsd episodes of the one wretched bite I had of the abomination they dare to call a pannino. That is saying a lot, people, I am a sandwich fiend and try them everywhere. Case in point: Frontego Chicken Paninni consisted of A RAW red onion chunk on cold , fake-looking imprinted-with-grill marks bread. The cheese was not melted enough (on a authentic paninno, cheese should be oozing out the sides, with browned and crispy edges..makes me suspicious about how they actually make these 'panninis'...are they actually made on an actual paninni press?) and the chicken chunks on it looked boiled and had no seasoning, no flavor (see photo). Chicken salad sandwich sounded so good. Seriously, it was the worst chicken salad I have ever eaten. Limp lettuce, so blandly insipid, NO flavor whatsoever. I added salt and pepper but still, no flavor. About a Tablespoon of a room temp chickeny mixture on each half (see photo, I kid you not), and unevenly distributed so one bite was plain bread and lettuce. Absolutely no caring or thought was put into making this sandwich, which is a crime in my sandwich rule book. Plus the chicken salad itself it was lukewarm. Blech. When I told the girl at the front the sandwich was inedible, I was offered a free pastry. Great, thanks. Total: $38.37. I really think all the commercials, which are so well done, give the impression this place is so amazingly delicious, 'clean' and fresh: Nothing can be further from reality. Only the baked goods are alright. The food itself is not just mediocre, it is gross. I don't understand the hoards that go here everyday. Have they never had a good sandwich before? Its a mystery. Avoid this over-hyped corporate conglomerate. That is all. read more

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This is a very dishonest location. I didn't want to list my recent experience here but after wait for over a week for its cooperate to resolve the issues I have gotten no responses. I made 2 attempts. I placed an online order for the curbside pickup. We are very careful during the COVID and have been reheating all the takeout. I arrived 5 minutes before the takeout time, checked in and waited for over 30 minutes. I called and was on hold for another 10 minutes before I reached a live person. I was told that there were out of stock items in my order so my food got "set aside". They didn't even bother to communicate with me knowing I was waiting. They forced me to replace with other items which I declined, they said the ONLY way to get a refund Is yo go inside which defeats the purpose that I order curbside. They were helpless and refused my refund. I even gave them a big tip when I placed the order. This is the treatment I got!! Very disappointed. Would never go here again! I don't think their cooperate care either! Such a dishonest practice. read more

Panera bread walnut California,Morning crew is wonderful, but went for diner for the first time, and I could tell the young lady who I believe is the night manager was having a day, she was super passive aggressive, I could tell she was miserable by how rude she was, the issue was my sandwich which I've had before didn't have mozzarella so I took it back and she stated they don't carry it there, which is strange but also it didn't say anywhere in my order that they don't carry it, I guess I was supposed to magically know, she literally talked to me like I was supposed to magically know that they don't carry motzzarrela there, super rude super passive aggressive and super miserable.her attitude sucked. read more

Update! Stopped in the other day to see if they had soups again. They did!! Got my chicken soup in a bread bowl. They also gave me a free cookie. Great service too!! read more

This place SUCKS! I ordered a green goddess salad w/extra chicken and I got ZERO chicken? This is the 2nd time I've been here and each time my order was wrong. HIRE BETTER EMPLOYEES! Or, at least ones that can read. read more

Love this place. Very great place love the lemonade and the candy cookies. Kitchen sinks are good too. 5/5 read more

Panera Bread - Me at Panera Bread - Sandwiches Near Me - Walnut, California

Even though there is no coffee, they do not refill, so I have to wait 15-20 minutes to drink coffee even more. When I ask the workers, they just repeat that they will come out in 5 minutes. Tables were not cleaned, dirty and unprepared. read more

Got to love spending over $50 on a lunch for me and my girlfriend and getting paper in the food. I normally would not complain about it as it's not a big deal. But this keeps happening at this Panera location and it's not worth it for the price. All you hear in the back are the cooks joking around and for the price. Def not going back here. read more

Panera Bread - Paper sandwich - Sandwiches Near Me - Walnut, California

As someone who works in the food industry, I feel as though a lot of the reviews don't reflect the constant struggle fast food workers go through. Although the wait times aren't always the best, I can safely say that the staff is friendly and kind. They will make sure that you are accommodated. I also attribute long wait times to rushes, which do happen often during the school year. The food has always been good and the service has been solid. Please, have some sympathy for those working in food service. It isn't an easy job, especially when customers are hard to please. read more

Why is it that a ton of food places, including this Panera Bread location, are quite fond of giving "someone else [our] order"?! What type of customer service have staff been trained to provide nowadays? Remaking our order doesn't make up for an error on the staff's part. read more

I work in the trenches all day for 12 hours a day and nothing seems to bring me joy. However, I had the most life changing thing in my life...a CINNAMON CRUNCH BAGEL WITH THE HONEY WALNUT CREAM CHEESE. I gotta say whoever made this bagel put their whole bag-USSY into that bagel. That bagel and cream cheese combo really brought me out of the trenches and cured my depression . 10/10 recommend will be coming here for the rest of my life. read more

This place has gone down the tubes. Tables were dirty, trash on the floor. Restroom looked like a transient lived in it. Tried their new so call chicken sandwich which was a joke. You get a huge cold bun with a tiny piece of chicken. I order it with bacon, HA! Two 1.5 inch pieces of cold bacon. Save your $15 for a sandwich and go somewhere else. read more

Well this ,Walnut location is a hit and miss when food come out fast its great ,but then the cleaning falls to the waist side. Very dirty trash and dishes not picked up. When clean service is very slow, seems there is not enough people working and managers are no where to be found. Pastries are not available as before. What's going on? read more

This is only my second time here but both times had a horrible experience. I ordered through the website 30 minutes prior to arriving and when I got there I waited 15 minutes just to hear them say the order is not showing up. The other person who was there waiting had the same problem and was told they had to wait another 20-30 minutes because they will put the order in now. It seems like there is only one person making the food for all the customers and the whole time they were sighing like they hated their life. I got tired of waiting and just refunded my order and left. I'm never returning here again. read more

Sip club is amazing. I wish they still sliced and toasted bagel at the front counter. They make it in the back with all the other food, making you wait over 15 minutes. read more

Daisy at the cashier took my Order... She was So nice and patient with my husband and I (First Time Here) She allowed me to sample Soup and was patient enough to go over the Sandwich ingredients with us... Least to say You guys have a New Regular here... we had our brunch next to the warm fireplace... Felt like home, Plus the great Natural Fruit/Veggie Water you guys offer is so good and thoughtful... I love this place; definitely our new Spot... thanks Bunches read more

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This review is mostly to highlight the exceptional service I received from Jarald. My order was mixed up with someone else's and I tried calling the it customer service. I spent two hours and no one ever answered. At which point I decided to call the store and as the manager on duty he pulled up my original order and asked me to come in whenever I was ready. Personally made sure my order was made correctly. Honestly, despite the terrible customer service online and by phone I plan on coming to this store because he cared enough to make it right. Apologized despite the fact that it was not his fault, but made me feel validated in my frustration. read more

I waited 40 minutes for 3 toasted bagels. I get it they were busy, but don't lie to me when I ask for my order. I was told my bagels were being toasted when they were sitting on the counter, once I told them they were right there they didn't even know they needed to be sliced and toasted. Frustrating read more

I was here today and it too 40 minutes to get food. ridiculous. Extremely poor service. Wasn't worth the wait.

Wonderful SuperStar Service From Shelby And Cameron Today!! They Were Both Very Friendly And Highly Professional With Their Work Ethic, Non-Stop Focused And Responsible Hustle And I Really Enjoyed That About Them. Great Music And Spotlessly Clean Ambiance Too, This Location Is Awesomely Well-Managed. I Ordered Their Fuji Apple Salad With Their Signature Mac And Cheese With An Apple As My Side, It Was So Elegant And Satisfying. I Am Looking Forward To Trying Cameron's Favorite Steak And White Cheddar Panini Next Time Too!! read more