I enjoy the food there and generally find it worth the money, however the cleanliness of the establishment needs attention. The tables are generally not cleaned enough and the windows and floors are not as clean as they should be for a restaurant. It is hit and miss with employees. Some are less than polite, but then others clearly enjoy their jobs. I suppose this is typical, but something I have noticed. The bathroom was dirty and out of soap. Ants on the tables outside. read more

Horrible customer service.. The young lady at the front Kelsey and the Manager need some customers service training.. if you bring problems to the manager she could careless.. don't waste your time.. read more

Stingy ... that's the one word to describe this Panera. They've gotten more and more stingy each weekend we've visited. Not only did they change the type of lettuce on the Green Goddess Cobb salad (because they probably ran out of the mix of other greens) but I also asked for extra pickled onion in lei of the bacon. What do I get? Less than the normal amount to begin with along with a few slices of chicken. I mean it tasted "okay" but literally can make something way better at home in less time. As for the tomato mozzarella flatbread, they switched my mom's and mine - one had pesto the other didn't. In addition, the bread itself was soggy - had no shape and no real texture - and the amount of mozzarella was scarce. The only saving grace was the tomato tapenade. I ended up just dumping it all into my salad bowl. read more

The chicken cream wild rice soup is so good an they have the best Mac and cheese! The French Baguettes are so good with the soup

I have gone to this location several times during the pandemic and generally had good luck with the curbside service. Prior to today there was only one mixup in an order and that was simply the app telling me something was available when it was actually sold out. The manager more than corrected for the error Recently, however I had a twofold issue. Despite ordering for curbside delivery and notifying them when I arrived, I waited 20 minutes and ended up having to go inside and see that it was placed on the shelf for rapid pick up. I then checked my order and found one of my items was missing. A staff member quickly addressed the issue. The food quality continues to be good although across-the-board I'm pretty unimpressed with their hot coffee. read more

Great service. Went inside to order a Greek salad and the French onion soup to go and they were very quick and everyone served with a smile on their face read more

Panera Bread - Greek salad - Sandwiches Near Me - Upland, California

I used to love this place. Natalie (one of the managers) has such a bad attitude. I called to make a phone order and she hung up on me. When I called again she seemed irritated that I had some questions about their changed menu and was very short with me. Maybe it was busy in the restaurant but there is really no excuse to be disrespectful and condescending to customers. Sad to say that I will never go here again. I live in Upland but rather drive a bit to the Rancho location for better service for the same food. read more

So gross! This is the avocado I get when I pay so much more to even add it on?! Whoever made this sandwich literally saw that is was rotten while making the sandwich & still did it. Horrible! read more

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Bakery and soups are good. Their summer salad strawberries and chicken with poppy seed dressing is one of our favorites. They just need more cheese on their flatbreads. Also bigger soda selection. read more

This place closes at 6 apparently. Hours are wrong. Consistently can't order online even though every other location will.

Overall food is fine, although they are inconsistent when items are ordered online. We have now had 3 separate orders missing at least one additional topping/item in which we paid extra. Disappointing to say the least. read more

I dine at this Panera often and for the most part, the staff is helpful BUT there is a manager by the name of Aaron here that is soo rude!! I placed an order for pick up and I asked to add a bowl of soup and I would pay for it. He was so rude to me and told me that he could not do that and that I would have to wait at the end of the line seeing that I was in a hurry to go to work. I asked for a refund and he pretty much threw the change at me. He said he had to take care of the customers as if I wasn't a customer! Not sure how Panera trains their managers but there's a couple of rude ones here. Change is needed here ASAP!!!! read more

Panera Bread - Sandwiches Near Me - Upland, California

Yo came here for brunch, sat down food came quick and VERY fresh!!! Got the Mediterranean bowl and its genuinely Arab approved. As we waited server (I believe named Ethan) offered my baby a camplementary cookie!!! 10/10 E-DOG read more

Left the salad out of my delivery order so basically paid $15 for a tiny cup of soup. You really should be more careful with the prices you guys charge. This is literally the only time I've ever made a delivery order with you guys and I'm 0 in 1. read more

We go here all the time and I have to say I am extremely disappointed...I pre ordered two loaves of Challah bread for our family Rosh Hashana celebration..I called in last night and placed my order to a live person...got a receipt and showed up today at my pick up time...the manager Claodia said I'm sorry we are out of Challah..I said no I pre ordered it last night and even have the receipt! She said I'm sorry our system was down last night..I said well who took my order then she must have written it down? She said I was here last night but I wasn't the one who talked to you...I said well who was it? She said we have a lot of people who work here..I said well you are the manager you must know who was on your shift last night right? She just stared at me...I doubled checked the receipt and thought maybe I placed the order at the wrong store? I asked if she could confirm the store phone number to match what's on my receipt and she said I don't know the number here...but you are the manager why not? Cmon Panera, this lady is one of the worst managers I've ever seen, and was clearly not capable of taking care of a customer who was wronged..I will not support a business that treats customers this way...I asked for a refund and she wrote my name down I wanted it right then and there but she said she would need to do it later...I mean cmon! I'm NOT happy to say the least and will be calling corporate Monday morning. I wasn't even offered anything for my trouble! Now I have to go to my holiday dinner without an important part of the meal. read more

Why is Rapid Pick Up not available for past week when that is the safest way for take out at these times and I am paying $9 a month for an order I can't make. read more

Expensive Soggy sandwich with nothing in it! This is supposed to be the toasted steak and white chedder sandwich. Ordered 2 and they both came like this. Very disappointing! read more

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Love the upland location. Place is always clean and the service is good too. Had a huge last minute order and they accommodated me. I thought that was great customer service and ever since then I made sure every staff meeting Panera is catering. The manager Natalie is really professional and kind, she was very understand when I told her about my last minute order. I always recommend my friends to this location. read more

On my way to Palm Springs this morning for work, I stopped to get a coffee and a bite to go. I ordered a turkey sausage/egg white/spinach breakfast sandwich. I love their hazelnut coffee, and it hit the spot for my long drive. The sandwich was pretty damn good too. Service was decent. Bathroom was kind of dirty, not a good sign. I came at 8 AM, and it was pretty busy. In a huge shopping center, with plenty of parking. read more

The girl who takes orders in the evening is so unbearably off-putting, like I just want to use the kiosk here but it'd be rude if I did if there's no one in line lol, so I'm forced to interact with her and it's never a fun experience. She hates this job, and she hates that I'm a customer, that's how she makes me feel. The food is pretty Panera standard. The one by Ontario Mills is better all around, though this location is nicer. read more

Panera always good. Totally enjoyed lunch with my daughter today. After shopping we stopped in for lunch. The Mac and cheese always amazing and shared a grilled cheese. Excellent! read more

Apparently this Panerai doesn't care about customer service. I stood in line for 20 minutes and the only people served we the employees. The only girl working the cash register would rather gossip with another employee rather do her job. I walked out. They will not get my business. read more

Went to Panera to pick up some chicken soup for my son that has been sick for a few day. He doesn't have much of an appetite so I thought I'd try getting him a soup. Order 2 bowls of chicken soup to go. I got home and realized they gave me broccoli soup which I knew my son would not eat. On my way back to Panera I tried call the store to let them know of the mistake and that I was on my way to pick up the chicken soup. I had to call 4 times before someone answered the phone. The guy that answered said "we can only exchange the soup"... he made it seem like I was asking for free food. I walked into the store with the broccoli soup. The guy made me wait for his manager to approve the exchange. Really!! This was their mistake and they were acting like I was trying to pull a fast one on them. In the end I got my chicken soup with no apology for their mistake. The guy then tried to tell me that I can keep the broccoli soup, I said "no thank, my son won't eat it. You can toss it." Panera do better!!! Managers and employees need more training with customer service. read more

I always come In to eat it's always kinda dirty and the lines are always long today I asked 2 people about the soda machine I waited no one helped one employee watched as I waited doing nothing but talking then I got tired of waiting decided to walk out n she never helped me just watched me walk out with all these ppl working u would think they would be able to help you but no! It's not even worth the 1star Sooo disappointed read more

As a paying customer i felt missed valued because i wanted to make a change in my order but we needed the manager and he took a long while with a couple which is understandable but i'm sure he saw me standing their frustrated. The food was ready before i could even talk to him. The service was not good. read more

It's a nice place food and coffee are good. The problem is the tables aren't clean properly, the plates, cups, even the napkins get stock to them. I notice that when the employee "goes to clean them" he just throws the trash to the floor, I had to use wet napkins to try to get rid of the stickiness of the table we were at. So that can definitely be improve. It's too bad such a nice place but the employees behind the counters are so rude. read more

Panera Bread - Nice place. The problem:the tables aren't clean properly, the plates,cups,even napkins get stock to them.So that can definitely be improve. - Sandwiches Near Me - Upland, California

I'm giving a star bc you can't give ZERO stars. Walked in and there is no one at the register. I wait and a girl who's doing something with carts says "do you know what you want?" In a very rude tone. Yes I do, I reply. She comes over and says nothing and I give her my order. She says here's your receipt. I walk over to the side where you get your to go orders. When I'm called I ask the man behind the counter for butter and before I finish he says, in a rude tone "butter is right there in the black container" and walks away. I don't know who manages this store, but you're not training your employees to be respectful, kind or courteous to the people paying their salary. I will NEVER return here and our business does catering orders with them monthly .... no more. read more

I've been trying to get ahold of this place to let them know when I ordered take out I found a long black hair in my food! When I went to pick up my food there was a man complaining to the staff about how all the spoons were dirty and that they needed new ones! I should have turned around and god a damn refund! Now to try and get a hold of corporate! read more

Clean and spacious with unique drink choices. The autumn squash soup in a sourdough bread bowl is recommended.

Came here around 9 before they'd closed for a chicken sandwich and it pretty much only ate the cheese, veggies and bread because the chicken served was too pink. I work in the fast food biz and can spot when somethins raw from a mile away. Let's hope I don't get food poisoning :( read more

Panera Bread - Raw chicken - Sandwiches Near Me - Upland, California

I have never had a bad experience at a Panera. The food is pretty good and the service at this location is always exceptional! The people are helpful and courteous. I really can't stress how good the service is at this location. If you're a student, it's a good spot where you can start reading/studying and not be interrupted for hours BTW, go for the coconut macaroons. They are absolutely to die for. Just tried them for the first time. MINOR CON: Only thing is that at times there are homeless people that will ask you for money while you're eating. Simply told them no and they will continue on. No too much of a problem. read more

For the 3rd time in a row visiting this location, they are always out of something we want... tomato soup, different breads, bread bowls, etc. Today they didn't have half of their yummy brewed teas. The restaurant seemed run down and service was not great. The good was just "okay" and overpriced. Oh, and there was quite a wait to order because 5 of the six computer terminals to order were out of service. This seems silly, but they brought a metal knife, but only a small plastic spoon for the soup. They were out of metal spoons?!?? It wasn't crowded so that seems odd. Anyway, I think this was the third strike for us and we'll go elsewhere until they can get their act together. read more

Trash Service it takes forever to get anybody to do anything. Got my food 40 minutes after I ordered it and it came out wrong.

This place is freaken ridiculous! I ordered a turkey avocado blt on my way home from a long day at work. Got home, opened up my food to find no turkey! What a joke! I immediately called the store and after making 4 calls no one answered! Never coming back again! read more

Panera Bread - Are you kidding me? No turkey on my turkey sandwich? What a joke! After 4 immediate calls to the store no one has answered my call - Sandwiches Near Me - Upland, California

Maybe less talking and be more focus on making the food? There was a employee at the pick up bar (she wearing a tan t-shirt with big long curly black hair). She was talking and distracting the cooks instead of letting them work. They messed up my order 2 times. I wasn't in the mood have the cooks correct it after the 2nd time. read more

I am grateful and happy that a new Panera Bread opened near my work. Yes the lines are long during lunch but it is worth it to wait; their food is amazing! For breakfast I recommend their soufflé with bacon and a cinnamon crunch scone, lunch/dinner their asiago steak sandwich. I always buy their loaves of bread to make sandwiches at home. They provide great service from the time you walk in until you walk out. And please give them a break, they recently opened. Overtime they will turn out even better! read more

Panera Bread - Breakfast soufflé - Sandwiches Near Me - Upland, California

I ordered the Asiago Streak sandwich here and the bread was okay , but there was hardly anything in this sandwich!? There were only two ( very thin sliced ) strips of steak meat--on one side of the bun , hardly any lettuce , one thin tomato slice and strip of red onion. Whoever put this together obviously never made a good sandwich before , or they were told to skim on sandwich toppings by the management. Other than that the sandwich prices are about average in comparison to other places in the vicinity, and they're dining area has a good atmosphere. This was my first visit to Panera Bread and I would like to try them out again when they're not so busy next time to see if my visit today was a poor experience , or if this is the way always do business.. read more

Wait a few months until things are ironed out. This place is ridiculously slow, orders are messed up, workers behind the counter wiping their noses with gloved hands. Service bound to improve.....but the hygiene part I'm not sure about..... read more

Got home with my take out order and have to toss my chicken and avocado sandwich. The bread was burnt to a crisp and the rest of the filling in the sandwich tasted burnt too. The filling on the panini was thrown on the bread. What a mess. If I lived closer I would get my money back. Please hire people who care. read more

Panera Bread - Can't eat this! Got home after ordering to go and have this in the box. - Sandwiches Near Me - Upland, California

My sister made us come here for her birthday brunch, ughhhh I don't know why but I just don't care for Panera. The turkey avocado sandwich was just ok and actually didn't like it. I also got a pecan muffin roll thing and didn't care for that either. I had my wife order me some coffee drink because she knows what I like more then I do when it comes to coffee drinks and that was very good. I would come back for that. The service was excellent and the atmosphere wasn't bad. read more