This review is more cumulative (since its opening about 2 years ago). Honestly not much to say other than a pretty serviceable location for when I had my Sip Club membership (loved getting the hibiscus tea with my cookies, and the occasional sandwich/salad combo). The big ding I'll give it is once in a while there would be a long line in the drive thru for no reason, sometimes taking upwards of 20 minutes with little movement (usually occurred in the evenings). Otherwise, service is as expected (only visited the dining room once or twice-- pretty clean and well kept overall). But yea, fix up the traffic flow for drive thru, if haven't done so. read more

Thank you to Liliana, for her excellent customer service today! I used the Panera app to order Southwest chicken salad and chips for pickup---it was ready when predicted at 12:09. The issue? I somehow ordered it at Montclair instead of my usual La Verne. So I ordered it again at La Verne and went to pick it up. I didn't want the salad at Montclair to go to waste, so I called, told them my mistake, and asked that they give it away rather than waste a perfectly good salad. Liliana answered cheerfully and asked if I wanted a refund. I said, " well that would be super nice but it was my error, so is that possible?" She kindly asked her manager and the manager said yes, take my info! She patiently took my info and then wished me a good day. You made my day good today, Liliana! :) Thank you to both Liliana and the manager of this Panera. Next time I'm in Montclair I bet I'll stop by and order lunch there because they treated me so well. read more

I waited about 20 minutes in the drive through for my food and they gave me the wrong order. I should've checked on the spot but I was sick and had just finished fasting because I had to get blood work, I just wanted to really get home and eat. I'm really disappointed. I tried to call them too but the message over the phone said to call back later. Don't come here during lunch hour. They don't care. read more

This location is terrible when it comes to ordering from the drive through. Multiple times, they have forgotten to give you the full order. If you don't check that you received everything from your order, you will have paid more than what you ordered, and you will be home by the time you realize it. This is no way to do business. read more

Panera Bread in Montclair is now open for business. Wahoo! I came here for a very quick lunch yesterday. I usually do drive-thru, but this time, I decided to walk-in. So glad I did. It has quite an open space with lots of seating inside and some limited patio seating outside. Tables were clean with the exception of a few with crumbs. Their trash bin area has 3 compartments. I get confused on which bin to place what in. The labels need to be clear as to what the items are... most of the time, they are not because they use the formal names like organics, mixed recyclables, waste and not the simple names like plates, utensils, napkins, food LOL. They had 3 self-ordering kiosks and one or two registers at the counter. Fountain and other drinks station is equipped with a variety of choices such as soda, juices, tea, and coffee. Sip Happy! Rapid pick-up and delivery pick-up are along the wall at the back corner. Utensils are readily available near the counter pick-up area. They have it all figured out. Great job! I ordered via the kiosk. I got their Caesar Salad & Homestyle Chicken Noodle Soup for $8+. But I only paid $1+ because I had a $7 discount in my Panera rewards account (thanks!). Cool, Happy Birthday to me! LOL Portion was perfect! Not too much and not too little. Salad was good, but wished there was more salad and less croutons LOL. Caesar salad dressing was well balanced in flavor. Soup was delicious... got good strips of chicken and good amount of noodles. Glad I got more solids than liquids. Well done! I'll definitely return here for more good eats in the future. They have a screen that shows all the current orders so you can track your order. Nice! I didn't have any interaction with the staff whatsoever. Just order, wait, pick-up, sit down, eat, and leave. Sweet! What I love about Panera most is their great selections of pastries, bagels, and other baked goods. What's even more amazing is that they donate unsold baked goods to feed their neighbors in need. How cool is that! Thank you Panera for your love and support of your community! read more

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Glad this location opened near me. It has a drive thru so it's perfect for when I'm feeling lazy. I order ahead and pick up through the drive thru. Just keep in mind that people do also order at the box so you could end up waiting for their food to be prepped even if you ordered ahead. Yesterday I was craving something comforting food so my go-to is the broccoli cheddar soup. It always hits the spot. I also got the Chipotle chicken avocado sandwich with some extra veggies. Food is always consistently good so I know I'll be satisfied with my choice when I come here. read more

Panera Bread - Broccoli cheddar soup w/French baguette and a chipotle avocado sandwich with extra veggies - Salad Near Me - Montclair, California

First time trying Panera food was good service was good little pricey but it's ok food was good read more

Panera Bread - Salad Near Me - Montclair, California

Im here right now. I like the ambiance, the lighting is good, it is spacey and roomy, and comfortable seating. The only thing is I will not be staying here to study, the wall outlets are all covered up. I will not be able to keep my laptop chargers. With it has that one small detail, but it's a big detail at the same time. read more

Panera Bread - Cover up wall outlet - Salad Near Me - Montclair, California

Nicole you are an amazing individual. We need more people like you in the world. She was cleaning and greeting people like family. Made sure my order was right and I was enjoying my time. I had a southwest chicken salad. It was great! Portion is pretty good for price. I am so happy this location opened up in my neighborhood. Always my go to spot for mommy get away lunch. read more

Ordered the cheese steak sandwich and it was gross AF! It was sweet what cheese steak sandwich is supposed to be sweet??? There was hardly any meat on the sandwich... AND IT WAS EXPENSIVE!!!!! No Bueno! read more

They're always out of something and that something always happens to be the MAIN ingredient--like green leaves, Romain, lettuce, etc. Today it was greens and BAGELS. The last time I went for a you pick 2 and there were pieces of hair strands in my soup. Not just one hair.. a few! So disappointing because I love Panera and this one's the closest to my home and it's horrible. read more

Love the food. The drive thru services are fast. The service is awsome always so nice. Looks very clean and well kept! I always order through the app, so by the time I get there, my order is ready. Thank you guys! read more

Are you kidding me ? 10 dollars for a chicken soup with no chicken on it. Horrible what is this nonsense read more

Panera Bread - Worst chicken soup! - Salad Near Me - Montclair, California

I love chicken salad here. Place was neat and clean too. I like Panera for consistency and good food.

I have never been more disappointed in a restaurant especially Panera. I've ordered this sandwich at Panera Upland MANY TIMES and it's big, full of veggies, and HALF a sandwich. This location is a joke. You can see how TINY it is. This looks like 1/3 sandwich. The inside has one tiny piece of tomato and the fact that it's the same size as the sandwich itself. The other sandwich we ordered had ONE slice of avocado. We finished our sandwiches in three bites. Considering how expensive Panera is, their serving is not worth it. Definitely not coming back read more

Panera Bread - Tuna Salad Sandwich - Salad Near Me - Montclair, California

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Carmen was very kind and helpful! It's more of a fast food vibe, I was picturing the cozy one in walnut that has the fireplace inside and little corners you can sort of tuck into. This isn't like that at all, wide open when you come in. We always get their cinnamon bagel and we love it. Only reason for 5 stars is Carmen though, she was working hard the whole time and commented on my daughters dress and served us well! read more

My first and last time eating at panera. Way overpriced and the chicken avocado blt was bland asf!!! Arugula for lettuce? That's for salads. I'm so disappointed and I paid 16$ for a bland tasteless sandwich. Never again!! The dude with the tattoo on his neck pretty much threw my sandwich up on the counter like a paper boy. 16 dollars of disappointment i literally ate 4 bites and the the rest away i couldn't find a dog that would eat it read more

WOW. Another bad experience. The lady at the counter was sweet though. They ran out of the meat for my sandwich. They didn't have any more soup. They changed and served our salad with a different dressing and didn't tell us. Our sandwich bread was switched when it clearly said what we wanted on the order. This is the second bad experience in two weeks. I spoke to the manager and he blamed the food distributor. Food was good but it's a headache. I think I will go elsewhere read more

Panera in my opinion has some flavorful food options and their breads are very good. But recently I've notice they are always out of something, like sausage for breakfast sandwich, a cheese type , sauce or a specific bread. One of my biggest complaint is that they do not fill sandwiches with thier meats. Like for example the Chipotle Chicken Avo melt will only have 4 tiny pieces of chicken if that and is barely noticeable that you will open it up thinking they forget to put chicken. I would have them correct any issues I had put it started to become a repetitive thing which made me fill like I was the problem and as a customer you should never have to fill that way especially because they need you you really don't need them. So I switch locations and It was no different than the one I frequent. I will no longer be supporting any Panera Bread restaurants. read more

2 stars because the food was delicious ONCE I received my correct order. I don't know what more could've gone wrong. * The coffees at 9:43 in the morning were all empty. * I handed them the empty almond milk pitcher and they said someone would refill it, I've been sitting here an hour waiting and no almond milk. * My pager went off that my food was ready. It wasn't. Stood there like an idiot waiting for the sandwich, the main entree to be made. Why did they say my order was ready when it wasn't. * I ordered a bag of chips and they gave me a piece of baguette. * Their mixed drink machine was making the loudest grinding noise. Loud enough to drowned out of the music playing. Food was delicious. Ordered a "you pick two" chicken, bacon, rancher, and bacon mac & cheese. With a coffee that I had to drink with no creamer because it was empty. Food good, service bad. read more

Opened recently and it's been amazing! Fresh bread and their wraps are great. I appreciate how they have a microwave for public use. Very helpful staff and great customer service. Drive thru is so efficient and can get quite busy but there is plenty of parking available so sometimes I prefer to park and walk in. Wifi available and maybe tables and indoor and outdoor seating I appreciate the bike stand so I can lock my bike when I ride. Very convenient spot and 10/10 would recommend. They open early and close late. Highly recommend the kickin grilled cheese read more

The sandwich had one leaf of lettuce and was not that good. I asked for a bowl of soup and I got a cup. I paid too much for what I asked.

Good experience this morning at their Grand Opening. Ordered an Everything Bagel w/ cream cheese spread and a Pomegranate Hibiscus Herbal Tea. Their Greek Yogurt with Mixed Berries Parfait pictured on their menu board looked so appetizing that after I left the restaurant, I decided to go back for it and conveniently their Drive Thru was a good option for it since I was already in my vehicle. Thank you and Welcome Panera Bread Montclair. read more

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Had a $70 order and they couldn't break $100... at 2:30pm... the middle of a lunch rush, after I just watched them take at least $40 from the customers in front of us. The owner (manager? He was not in uniform) was condescending to me and my partner. I work a service job, so I get it. I have a lot of empathy for the employees-- they were so apologetic and sweet. But I have no empathy for owners who don't value customers. Will not be returning there. read more

Sometimes I go there two or three times a week. The people at work. There are very courteous and have a smile on their face and they're very helpful. The food is very good. The place is very clean. The bathrooms are clean and plenty of towel. Soap in the dispenser is a very good place. read more

Food was pretty good except that soup that I had which was like a yoki soup that was really good. However I'm leaving a 4 star not because of the food but a good amount of the tables were dirty when we entered. Other than that the atmosphere was really quiet and nice but kind of reminded me of a college cafeteria in a good way. Overall I would come back but maybe next time if the table is cleaned I'll change it to a 5 star read more

Will definitely never eat here again. Sandwich was just sloppy and gross. On top of that, the order was wrong. They gave us the wrong soup. read more

Panera Bread - Salad Near Me - Montclair, California

The portion was insanely small. Are you kidding me. For a bowl of chicken soup and the beef dip was $17.20. The chicken "bowl" is so small and mostly water. Insane to call this a bowl. The sandwich HARDLY has any meat on it. What the HELL Panera. Never again Service was good but that is about it. WAY over priced for hardly any portions. Never again read more

Panera Bread - This is sad. Soooo sad. - Salad Near Me - Montclair, California

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This Panera spot is super convenient for me, so it's perfect when I'm craving their food. I love that I can grab a bite without going too far. But honestly, I'm not a huge fan of getting takeout from there. From what I've noticed, the food doesn't really travel well. By the time I get it home, the quality drops, and the flavors just aren't the same. read more

Drive thru always gives me the wrong order ! And today my son had hair in his sandwich! read more

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So far so good! Keep up the great work Team Panera at Montclair. I preorder my food for pick up through the app and food quality has been excellent and fresh! read more

Panera Bread - Southwestern chicken ranch salad - Salad Near Me - Montclair, California

ZERO STARS if I could - ABSOLUTELY UNACCEPTABLE. I ordered a large order for myself and coworkers, total of 5 meals. Of those 5 meals, only 4 were delivered. The meal not delivered was my meal. I contacted the store and spoke with the manager Liz who informed me that she could only offer me a refund for the cost of the meal $10.19 and little more $9.81 to cover the cost of the delivery/tip and it will take 7-10 business days before I see the refund. They could not replace the meal and send someone to deliver my lunch. So here I sit here at work without lunch while the rest of my co-workers enjoy their meals. Whoever is at this location should be doing a double-check of all delivery order to ensure ALL ITEMS are in the bag before sealing it up so that these types of things don't happen. Panera should cover the cost of replacing a meal and cover the cost of the delivery on the day it occurs. Put better policies in place to make your paying customers happy. DO BETTER PANERA!!! read more

Bleh. Got frozen chicken in my cesar salad.... Tried again another day, same thing. Never again.

Been here a few times , so glad they opened close to me , food has been great , people are very nice , polite and helpful , one complaint I have , this morning I got two beagles an they wee good but actually just thrown in the bag , with cream cheese , Just though this was a little strange , two different kinds , little bags . I understand there all new read more

So first let me start off by saying that this is the 2nd time this has happened. I did a pick up for the bread bowls... I order 6 bread bowls and once again, i didn't check before I left and when I get home only 2 bread bowls in the bag. last time I went back to the place, this time I don't even want to waste my time... I'm just no longer going there at Montclair, maybe at another location but definitely not there. read more

I came and had lunch here today and realized that I don't like to eat in the restaurant . There's so many people that are on their phones and talk so loud that you can't even enjoy eating there . That's a shame, cause I like Panera and now I won't be eating there anymore. read more

You lose a gallon of gas waiting in the drive thru, and that's just after they say, "can you please hold for a moment?" Even after you get to order it could be another 15 minutes, and they'll ask you to pull over to wait. They cannot seem to multi task. Often you're given something different than what you ordered. read more

This afternoon I ordered 2 large group sizes items, a salad, and a loaf a bread for pick up. In the app, my pick up time said 1:08PM but I arrived a little early to get my food and the kitchen staff had put it out nice and early, right at 1:03PM. At the pick up counter, Sam S greeted me kindly and informed me of all the little bowls, soup spoons, and other misc utensils that she had made sure to pack in the bag. Over all, I am extremely pleased with this location's general swiftness and welcoming environment that I was presented with. My order came out quick and everything went very well for a busy Saturday afternoon lunch rush. Although on the other hand, I would give 2 stars if I could if it didn't impact the image of this specific location as my grip is with Panera the company as a whole and not this place. I am very upset with Panera's choice to cut back on the chicken and completely swap out the gorgonzola cheese for feta cheese in their Fuji apple chicken salad. Panera says it's a new recipe but the flavors have been cut back and altered all while still paying the same price. They have done this with other salads too as far as I know but not sure the exact changes of the others yet. I t know that it's more of a let down because the Gorgonzola flavor absence in the Fuji Apple Chicken salad is a whole other alternative that was unnecessary to the dish. I hope that they can consider going back to the original recipe because I know I am not the only one who is upset about this change. read more

It feels like this it poor thought gone into making the food here. What's the point of allowing your customers to customize their order if you're not going to try anything at all to add what they want. Multiple times that I have come, there has either been an order mix up or they aren't meeting the customizations I'm asking for. The workers are nice, the ambiance is relaxing but the effort to meet customer standards isn't really there, they need retraining on attention to detail and striving to give more to those who give them business. read more

Not sure if it was because I went so early for a breakfast sandwich but I ordered a simple avocado and egg white sandwich..... well def does not look like the picture someone needs to teach the cooking staff how to cook egg whites and slice avocados the worst sandwich ever and if they could please ask next time if I wanted whip cream on my coffee (I did not) and drive through ugghhh that wait for this simple sandwich was unbelievable... do better Panera I really like you read more