So first let me start off by saying that this is the 2nd time this has happened. I did a pick up for the bread bowls... I order 6 bread bowls and once again, i didn't check before I left and when I get home only 2 bread bowls in the bag. last time I went back to the place, this time I don't even want to waste my time... I'm just no longer going there at Montclair, maybe at another location but definitely not there. read more

You lose a gallon of gas waiting in the drive thru, and that's just after they say, "can you please hold for a moment?" Even after you get to order it could be another 15 minutes, and they'll ask you to pull over to wait. They cannot seem to multi task. Often you're given something different than what you ordered. read more

This afternoon I ordered 2 large group sizes items, a salad, and a loaf a bread for pick up. In the app, my pick up time said 1:08PM but I arrived a little early to get my food and the kitchen staff had put it out nice and early, right at 1:03PM. At the pick up counter, Sam S greeted me kindly and informed me of all the little bowls, soup spoons, and other misc utensils that she had made sure to pack in the bag. Over all, I am extremely pleased with this location's general swiftness and welcoming environment that I was presented with. My order came out quick and everything went very well for a busy Saturday afternoon lunch rush. Although on the other hand, I would give 2 stars if I could if it didn't impact the image of this specific location as my grip is with Panera the company as a whole and not this place. I am very upset with Panera's choice to cut back on the chicken and completely swap out the gorgonzola cheese for feta cheese in their Fuji apple chicken salad. Panera says it's a new recipe but the flavors have been cut back and altered all while still paying the same price. They have done this with other salads too as far as I know but not sure the exact changes of the others yet. I t know that it's more of a let down because the Gorgonzola flavor absence in the Fuji Apple Chicken salad is a whole other alternative that was unnecessary to the dish. I hope that they can consider going back to the original recipe because I know I am not the only one who is upset about this change. read more

It feels like this it poor thought gone into making the food here. What's the point of allowing your customers to customize their order if you're not going to try anything at all to add what they want. Multiple times that I have come, there has either been an order mix up or they aren't meeting the customizations I'm asking for. The workers are nice, the ambiance is relaxing but the effort to meet customer standards isn't really there, they need retraining on attention to detail and striving to give more to those who give them business. read more

ZERO STARS if I could - ABSOLUTELY UNACCEPTABLE. I ordered a large order for myself and coworkers, total of 5 meals. Of those 5 meals, only 4 were delivered. The meal not delivered was my meal. I contacted the store and spoke with the manager Liz who informed me that she could only offer me a refund for the cost of the meal $10.19 and little more $9.81 to cover the cost of the delivery/tip and it will take 7-10 business days before I see the refund. They could not replace the meal and send someone to deliver my lunch. So here I sit here at work without lunch while the rest of my co-workers enjoy their meals. Whoever is at this location should be doing a double-check of all delivery order to ensure ALL ITEMS are in the bag before sealing it up so that these types of things don't happen. Panera should cover the cost of replacing a meal and cover the cost of the delivery on the day it occurs. Put better policies in place to make your paying customers happy. DO BETTER PANERA!!! read more

Not sure if it was because I went so early for a breakfast sandwich but I ordered a simple avocado and egg white sandwich..... well def does not look like the picture someone needs to teach the cooking staff how to cook egg whites and slice avocados the worst sandwich ever and if they could please ask next time if I wanted whip cream on my coffee (I did not) and drive through ugghhh that wait for this simple sandwich was unbelievable... do better Panera I really like you read more

In all honesty, I don't know what the fuck I ordered because this shit ain't any French soup that is filled up to the brim. If anything they give me a little fucking cup of soup that wasn't even enough to fill the fucking bowl of bread on top of that the fucking bowl is fucking dense. It's not even fresh like what the fuck did I just order? read more

In all honesty, I don't know what the fuck I just ordered, if anything it was half assed I got a little shot of fucking broth. The bread was so fucking dense and so fucking dry. I couldn't even finish that whole goddamn thing. read more

Visited this location after a long excruciating day at work. Was helped by a very nice young lady named Alexis. She was a doll. Very professional and made sure my order was correct. My broccoli soap was cooked to perfection and so glad I was able to use my rewards. read more

Panera Bread is overpriced for no flavors in there soup and sandwiches. Specially their chicken dippers. Sure looks good on TV but when I bought it, the dipping sauce tasted like a can of soup you get at the store with no flavor and the sandwich was just thrown together with half of the sandwich had very little chicken and the other half of the sandwich had more chicken and a big blob of cheese. Obviously whoever's putting those sandwiches together doesn't care so back to the sandwich. The meat was bland. The basil spread was nasty and that's basically all you get for 15 bucks. Then I ordered a French onion soup on the side and it was the worst I've ever seen. They had just little spots of cheese and 20 croutons on top of some salty nasty onion. Water is what I describe it.. The dining room was dirty and I will never go to another Panera bread again. read more

Panera took a Doordash order without issue, accepted/took payment. Order was scheduled and was for a group of people. Dasher gets there, advises they ran out of the food that was ordered and was to be delivered to workers, having to work out in the inclimate weather. Unsatisfactory-no real effort on Panera's end to communicare,apologize or resolve. Lost a customer tonight. read more

Poor professionalism and lack of follow through. I received an online order at the drive through and it was incorrect. I followed the instructions on the app to correct the problem. It says 5-7 days for a response but nobody ever responded. I followed up a couple of weeks later and got the same 5-7 day hurry up and wait response. Finally over a month later I got a response from jade stating that she did in fact respond originally and she was sorry that I didn't get her response. As if I caused the delay. Just really unprofessional. Ultimately, she failed to establish any bit of resolve. It blemishes the Panera brand as mediocre when I believe they are capable of being amongst the front runners. Customer service is the bloodline for any business wishing to succeed/survive in today's market. read more

The three times, I order my sandwich the bread is to hard to bite into. The bread that comes w the soup is even harder. Doesn't taste fresh :( read more

Service was slow, food was just ok. Order was incorrect. $10.39 for this half sandwich???? Come on Panera! read more

Panera Bread - Salad Near Me - Montclair, California

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Drive-through service is terrible there I waited close to 10 minutes for my food. I didn't even get a receipt only the one that they put on the bag you see employees just standing around doing nothing talking terrible terrible. read more

The service was off this morning! I placed a mobile order for drive-thru pick-up and waited 6 minutes behind two cars. The first car must have been ordered at the window. Once that order was complete, there was a 30-second time lapse between the orders. The server could have asked the first car to pull into one of their two designated stalls to get the other four vehicles moving. In my opinion, that's good customer service. read more

First time here at the new location.Ive never had any Panera anywhere so I ordered a sausage and eggs with ciabatta bread and received my order through the drive thru and they gave me a croissant ham and cheese sandwich. So by the time I realize it I had to turn back around and go back . So after finally receiving the sandwich I ordered I got to try the sandwich which wasn't too bad but I wasn't too impressed.The eggs are like cafeteria style and the sausage is a large patty .The bread was really good .I had no problem with exchanging my wrong order.Clean big space building inside . read more

Service - slow. Took me 10 mins wait to buy a loaf of bread. Ambiance- it lacks the charm most Panera locations have. It's plain and dirty. Workers don't seem to give attention to cleanliness. Owner needs to invest in adding more employees to this branch. They seem to be too busy and I look at the customers and it's not even a lot. read more

Workers were nice but they made the worst sandwich I have ever had. Literally the driest thing I've ever laid my eyes upon. read more

Panera Bread - BBQ Chicken sandwich - WHAT IS THIS???? - Salad Near Me - Montclair, California

This location frustrates me so much! The drive thru alone is a bad idea so now we order for dining pick up but they take forever! You're given an estimated pick up time and it's never ready on time. Sometimes they notify you but the last two times I've had to wait an extra 15-20min! They have 5-6 employees in the back and it's like they're never on the same page. I ordered for rapid pick up on the app. Had to wait 15min after my designated time. I paid for an iced coffee to be made a specific way, they never told me it was ready. So while they took forever to get my bagel and muffin, my iced coffee was just sitting there. By the time I got it, it was watered down. This location is not far from my home but I rather make the drive to north Upland where they never give me any issues. read more

EXTREMELY slow service. If you want to kill a few hours, I suggest going here and ordering one soda.

The saddest Panera bread I ever been soup was cold asked for another it was also cold they told me to use the microwave out front the area was nasty !! I broke a nail on the door it was very hard to open. Staff was not to polite. When I told staff I was unhappy and going to make such review I was encouraged to do so by the staff so I'll never return to this location!!!! Quick update as I'm still in the store manager Dianna came up to apologize and set things right. She over heard the staff member and thought that was unexceptible as well and offered me a gift card read more

My husband and I came for lunch. Nice inside, very clean. We order our food 1/2 sandwich and 1/2 salad with two ice teas. The food was very good, small portions but good. But it is very overpriced. For two orders of 1/2 sandwich and 1/2 salad with two drinks, was close to $45.00 -very overpriced. read more

This is the best Panera I have ever been to. The service was lovely and everyone is so kind. Food was fresh and tasted great. Amber was very helpful when I was trying to choose a meal for my lunch break, thank you so much !! read more

Posting another bad review, this time they forgot my chips. Was really looking forward to eating them.

Showed up 8:45am for coffee and bagels with my daughter. They only had 2 options left at 8:45 am this is a place known for bagels! Very disappointed. We were super excited to have a Panera open so close to us but honestly it was a waste of our time:( read more

This is a new Panera so it's supposed to show the latest and greatest the company has to offer... that would be nice if they actually tried to show that. This open concept building is ugly. It's cold and uninviting, the chairs are designed in a way so you get uncomfortable in 5 mins so you get up and leave. Gone are the days of doing some work on your computer while drinking a coffee. very disappointing. The front door sounds and slams like if it was 20 yrs old? Like I thought this was a new store? The heat in this place is CRAZY like 80+degrees inside bc the oven is right next to the register. There's like no ac so good luck staying there to eat, but hey that's probably the point since Panera wants no one to be inside anymore. The food is also overpriced and in small portions so literally what's the point in this place existing. Ugh anyways I can only hope this place gets better ... read more

Came on a Friday evening. Only one car ahead of me. They took a very long time to even give the car his order, 12 mins. When I got to the window, they said that they had not even put in my order. Not apologetic just asked if I wanted to get the order in. I had already waited so told them to go ahead. Not only that I planned it to be able to enjoy my meal while my 4 month old was calm. They made me pay full price, I get not everything is free but come on, it was mistake on their end when they weren't even busy! Staff was not apologetic for their mistake. read more

Received coupons from Panera for the grand opening . Placed order , the coupon code did not work . Waited 40 minutes to pick up my food , only 3 cars ahead of me . Mentioned to manager the coupon code does not work , team leader said nothing they could do . It is not their problem . Food was cold when I received it . read more

Came today 2/14/25. The cashier lacks customer service skills and was bossing everyone in the kitchen. I ordered the broccoli cheddar soup, it was barely warm, and I forgot to add, this is the 3rd time I've came here and I have had to wipe down my own table. read more

The food is good and the place is new, so it's nice. The service over the phone should improve (at least with the rep I spoke to). I have an event I'm organizing so I called to ask about a large order and specifics. The rep spoke over me and had selective hearing. When I mentioned that I hadn't even asked my question he hung up on me. read more

Got the broccoli cheddar soup in bread bowl with half chicken avocado chipotle sandwich . Super delicious hit the spot . Better on a cold day for sure . Staff was on point . The food was made pretty fast and was hot . Tasted fresh . read more

Even though it is a new location, the staff seem very well trained and friendly, especially Dalilah who I've noticed greeting every customer as they walk in. General manager Diana is never too busy to take time to answer any questions or help out customers. read more

This is the worst panera location. They are so slow. The chicken always tastes weird and the portions do not compare to other locations. It's crazy how long they take. Idk why I keep giving them chances. Makes me angry every time. 3rd and last time! read more

So I've been to this Panera twice and had no issues, until I ordered ahead and chose to pick up @ the drive thru. There were 2 cars ahead and I had to wait 30 minutes in the evening. My order was delayed and I'm glad I ordered a salad for my wife and not a hot sandwich. The manager needs to figure out fast who is better @ the drive thru because the service is not good. I understand that they just opened up but I'll tell you this it's better to either go inside to order or if you need to order ahead go inside to pick up it will save you time. The ambiance inside is ok too small in my opinion. I think they made a mistake in not making like the Panera in La Verne. read more

Everytime I've come to this location time is always a issue in that regard just sat through the drive through line for 14 minute with 3 cars ahead of me and a semi empty parking lot with not a lot of foot traffic idk what the situation is with them taking so long but something they need to fix soon read more

Food was great!! Cashier Arianna was very nice and helpfu! very clean restaurant. overall 10/10 service

service here was awful!! I had high expectations for this new location I decided to give this place a try and was disappointed and frustrated with the service and the food. Cody who I believe was on drive through spoke to me in a passive aggressive tone and had an attitude when I asked what came in the chicken bacon rancher. I normally frequent the Fontana location for my morning coffee, but after this experience I will not be returning to this location. I would give it a higher rating based on the quality of the food, but I found blueberry stems in my strawberry poppyseed salad. AWFUL PLACE!! read more