This is my local Panera bread and I am disappointed to have to give such a negative review. However, after 1 year with over 2 dozen orders there are some constant themes with this location: 1) orders on a regular basis are not correct for take out orders placed online. It is not an electronic error because it is correct on the receipt. However, it seems quality control with the staff may be lacking. I want to say that 40-50% of the time there is an error with my order. Mistakes happen but having nearly half the orders have mistakes is unacceptable 2) don't order apples with your meal. They always have apples with dents, scratches and blemishes 3) Managers are hit and miss. I have had some great managers that went above and beyond to correct the order and some that just do not simply care. 4) Don't call the restaurant, customer service over the phone is not a priority (even at times that are not peak hours) 5) Service in-person at the restaurant have always been good (except for an older female manager). I think they excel in this aspect 6) Food quality is on par with other Panera's when order is correct. Hope this helps other people. I attempted to contact their staff by phone after a mistaken order today and got hung up on. My best advice is to thoroughly make sure your order is right before leaving the store cause they don't care after you walk out. Good luck! read more

Came in for a late lunch, 12/7/19. Had the veggie soup and a tuna salad sandwich. Soup is always great for cold and raining days! read more

Panera Bread - Sandwiches Near Me - Upland, California

I ordered a Fuji Apple chicken salad. They forgot the chicken and onion was not cut. When My order was ready I notice they just dropped two Baguette without putting the in bags. I asked if the can warm up bread. They said I can use the microwave. I asked the to toasted. When breas was ready she just handed it to me, I asked her can she please put it a bag. Seemed like she didn't want to be there. Very rude. So order was wrong and sloppy and bad customer service. Very disappointing. First Panera I experience service like this. read more

Panera Bread - Sandwiches Near Me - Upland, California

So sad to be leaving a 1 star review. I'm looking at the Rapid Pickup Receipt and it says "If your order is not right, please let a manager know." Well, the order is NOT right so I called and the phone rang and rang and rang until it magically "disconnected." So, here is what is wrong: I ordered a turkey BLT, no tomato. Much to my chagrin, I got tomato but no bacon. No bacon! Also, the Greek salad has NO dressing, nothing on the salad, no dressing on the side. Greek salad with ranch dressing from home is not what I had in mind. read more

Panera Bread - Sandwiches Near Me - Upland, California

I have in going to Panera in Upland, CA ordered a sandwich ask for extra pickles, when I open the sandwich there was a chewed off pickle when i went to ask Cody to give me another pickle he was very rude Cody through my pickle on the counter and turned around, I ask him for his name and he kelp his back turned to me, the young man working there told me his name. I'm not sure if I was treated like this because I'm a black woman and Cody is a black male he was so rude. read more

Generous staff! I waited in line for awhile as the couple in front of me were playfully arguing and taking some time to order. I didn't mind it much but when it was my turn the cashier kindly gave me a free muffin and muffie for the long wait I presume. It made my day and was very much appreciated! Thank you! Oh and BEST AUTUMN SQUASH SOUP EVER!!! read more

I have always been a fan of the broccoli cheddar soup, this time it wasn't that delicious maybe because it was too thick. If you look closely, you can see the little clumps. I got some last week and that hit the spot. Maybe next time I order it won't be so clumpy. I did order a sandwich. It was pretty good. The bear claw did not taste like it was fresh. read more

Panera Bread - Cheddar broccoli soup - Sandwiches Near Me - Upland, California

I come here often for the coffee subscription, but it might not be worth it anymore. Most of the time staff is nice but order are usually missing something. Today I place an order and went in five mins after the scheduled time and my order wasn't ready yet. I ask for an update and was given attitude. I let the person know that I place it 15 mins ago and was just checking in and all he said was were working on it it's on my screen. 10 more minutes pass by and the manager as what my name is and he tell me it hasn't populated on the screen yet. I let him know an employee had told me it was on the screen and then he denied it even though he had said it in front of another employee. I understand being overwhelmed and understand, but reacting like that isn't nice or decent at all. So, end result no order nor was I able to cancel the order. read more

Now the low rating and EMPTY dining room at THIS location make PERFECT sense. Your CUSTOMER "SERVICE" fucking sucks. I ordered online then went in to pick up. I downloaded the app because the site was working about as well as their IN-PERSON service apparently. Customer service is CLEARLY no longer a priority as I've learned. I pick up my food then realize "hey I have a reward, let me use it." I tell the simple, unconcerned teen at the register what I want AFTER she gets my number TWICE. She gets the order and just flings it my direction and I say "Thank you." She responds "yea." I say it again, and again she says "yea." So i said, "I said Thank You and what did you say?" She says, "huh?" I asked her AGAIN "What did you say? Did you say YEA?" She looks surprised and says "yea." I said "It's You're Welcome you moron." She says,"You're welcome." Then stares in sheer discombobulation. People really send their kids out into the world ill-prepared and unaware as to how to speak to people and communicate effectively and efficiently or they are just as ignorant and out of touch with working with other people. It's really sad... This is probably the extent of where she'll go. All because she doesn't know how to interact with people on a professional level. "Hello, May I take your order?" #2050 here she comes. Jackass. read more

We always like stopping by this Panera bread when driving down 210 fwy. Food is light and fresh and they always have warm cookies and Asiago bread to take with us. read more

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If I could give it a zero star I would have done that for today's experience. Came here for a quick breakfast for 3 people to dine in. 2 of us got the soufflé and 1 a grain bowl. Soufflé's were handed to us right away. There was NO seating inside which forced us to the patio in 50 degree weather. They didn't realize we were outside so it took us trying to track down the grain bowl and asking to get a heater on. Unfortunately the soufflé's were cold by the time the grain bowl got to us, and they wouldn't turn the heater on. Suggestion: if your place is full and it's cold outside, only sell to take-out customers until you can accommodate people properly. Worst experience for an expensive quick meal. Panera, you just lost 3 customers! read more

Great service good people love the food. Like the new menu and the verity and the Medeterinan bowl

Employe poor attitude Ordered a turkey sandwich was terrible Very little turkey Will never go back read more

Horrible customer service. The cashier was super rude! It was my first time here because I was given a gift card so I didn't know what to order or how off their menu and she was just rolling her eyes and even left me at the register then came back like whatever. Never coming back. read more

Panera Bread - Cashier Jennifer if you don't like your job, please quit. - Sandwiches Near Me - Upland, California

Customer service here gives the word "awful" a whole new meaning. First they had a line out the door but only one cashier. Several workers, including one who looked like a manager, looked at the line and just kept walking. The cashier was unfriendly at best, even rolling her eyes at me when I tried to specify which cookie I was ordering (because personally I can see how "sugar cookie" wouldn't be specific enough, so I was trying to say which color and design, her response was a short "yeah" with the eye roll). My husband ordered the ham and cheese, toasted. I got the tomato soup bread bowl. One thing I'll never understand - why do they serve a bread bowl with a side of bread? A side of old, ice cold, hard bread? Anyway, off topic. It took over twenty minutes to get our food, and when it was delivered my husband's sandwich wasn't toasted. I mentioned that he ordered it toasted, and the delivery girl grabbed it back and said "okay." No apology, no "I'll fix it and be right back," just grabbed it, said okay, and walked away. Meanwhile, I tried to find some butter for the old, ice cold, hard bread or top part of my bread bowl. Finally found it in a container on the take out counter, which had clearly just come out of the freezer. The butter was rock hard, no way that was spreading on anything. Guess I'm making do with mustard on the bread? Finally, the delivery girl comes back with my husband's sandwich, which is now toasted. Which we know because she literally dropped it on the table and said "There, it's toasted" and stormed off. We won't even consider going back. The food was actually fairly good, although pretty high priced for the small amount of food you get. But if that's how your employees act from the moment you walk into the door through the eating experience, clearly they don't want repeat customers. And let me be clear - we are ALWAYS friendly and accommodating to waitstaff. Even going so far as to thank the employee who threw my husband's food at him, because hey, at least he got it back. The attitude was clearly in place long before we walked in that door. read more

I have been going to Penera's in Upland on a regular basis for a year now. I have the sipper program. I enjoy a cup of coffee and breakfast just about each day. Amy who works there on several days really stands out. She gives me a friendly greeting each time I am in there. She helps all the customers and her fellow workers. When I see Amy in the morning I get treated like family. read more

Went in for a dozen bagels for the deal that's on Tuesday. I asked for two chocolate chip bagels and the rest were able to be random assortment. and instead I got two raisin bagels. Super disappointed, other than that the service was fine. I'm giving two stars because I'm 8 months pregnant and was really looking forward to the two chocolate chip bagels and not the raisin bagels. read more

Bagels are one of my favorites to have for Breakfast. I was up early and wanted to have one. So I decided to make a trip to Panera Bread. Just to give you a heads up guys, it's located at a shopping center and there is plenty of parking available. When I arrived at Panera Bread, I welcomed by the friendly staff and I could smell the bread being freshly baked in the morning. I ordered a Sesame Bagel (Toasted) and a Coffee. I waited for a bit and went to pour my coffee. The Coffee was prepared fresh and I poured the Hazelnut flavored into my cup. When my order was ready, I could smell the bagel toasted. It was fresh, perfectly toasted and had a crunch every time I bit into it. My overall experience was great and the customer service was excellent. In my personal opinion, I would recommend Panera Bread and would recommend arriving early morning so you can get the items freshly prepared. I will be returning to try their other items on their menu. read more

Panera Bread - Coffee in a cup - Sandwiches Near Me - Upland, California

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Plain and simple this place sucks, the workers are ok it's their manager. Just LOOK AT THEIR REVIEWS, PATHETIC. Her name is Cheyenne she doesn't have a clue what she is doing. I bought two of their new sandwiches, the submarine type. I gave them a coupon for @25% off. The amount for two sandwiches was $23.38, now I should have received 25% of which is $5.85 but only received a $5.00 even discount. When I questioned it they said they just push the button and the computer does the rest. So now the manager got involved and said the same thing about the button. Then she got sarcastic and asked what do you want the 85 cents? So I said yes sure, that fixes my use of the coupon but what about ALL THE OTHER CUSTOMERS THAT ARE GETTING OVER CHARGE? She then went back to the button as an excuse. I then told her I would call corporate to see if they care more than her. Cheyenne should be fired or return to customer service classes for a year or two. read more

Food is standard Panera. Nothing really special in that aspect. One of the main reasons for giving this review is their bathroom situation. There is always some issue when it comes to using their facilities. Whether it's no soap in the dispenser one day or no TP another day. I've been here enough times where more often than not it's one of these things. How embarrassing is it for male customer to go asking a cashier for toilet paper. Them knowing damn well you're going to blow up their restroom. These issues are very fixable. Please staff @ Panera do better regarding this. read more

Ordered a bowl of soup and a poppyseed chicken salad to go with utensils. Of course, when I got home which is some distance from this Panera Bread location in Upland, CA, I found there was no chicken in the salad and no utensils! It's not like their prices are so inexpensive that it doesn't matter. Wonder how these folks keep their jobs. When I called to let them know, the gal took my name and said if I come back at some time in the future, they will give me a new salad for no charge. We'll see. read more

The food is ok But tables, floor and booth seats are Very dirty. Booth seats always have crumbs & food scraps in crack at seat. Sooooo Gross & floors very dirty. Service is sometimes not great. Disappointing Bagel also not cut in half. More like 7/8ths & 1/8th Disappointed not toasted either Ugh Asked if I could get bagel toasted Now have a bagel toasted but with a even thinner top Ugh!!! read more

Panera Bread - The bagels are not cut in half. Very skinny top & huge 2nd half. Not toasted well either - Sandwiches Near Me - Upland, California

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The iced coffee east like dirt. Taste like extremely watered down coffee. And don't sit in the tables next to the bathroom area because it smells soooo bad. Not sure why they don't clean and fix this issue because no one wants to sit next to an area that smells. read more

I love Panera Bread but I dread going to this location. Something is missing in terms of their organization and service. Items a consistently wrong or missing from the bag. When you put instructions on your order you expect them to be followed, even something as simple as "please put 5 sugars in my bag", to find no sugar in the bag. Something needs to improve at this location and quickly. read more

Our food was sitting for 20 minutes according to the time on the receipt they gave us a dead pager and claimed they had called out our order. I spoke to Kelsey, the "manager". She informed me it was my fault because she had called out our order. I asked why she didn't page me. She claimed she did, but our pager didn't go off. The lights were on, but Kelsey said the battery must be dead. So my kids ate their cold dinner. We've been to this Panera several times and they've gotten successively worse. I the person reading this is the owner, Kelsey is quite possibly the worst manager I've ever encountered at a Panera. Fortunately, she'll be the last. We're done giving second chances to Panera. The service comes with a rude attitude and the soup tastes like it came from a can. Find another place to eat, unless you like waiting and an attitude. read more

I ordered an ice coffee from here, along with my breakfast, and the cashier asked me typical coffee questions since it was customized. When my numbered was finally called I asked for my coffee and the girl gives me a cup and goes no that's self serve. I then ask about the syrup (since they charge extra) and she goes ok I'll give you some in a cup. I was a little confused as to why they would ask me what ingredients I want in my coffee, if I'm suppose to make it myself. Then when I finally find the coffee bar, all their milk and creamer were out. I did find an employee and ask for more and she refilled it after ten minutes but, it was a headache to grab coffee from this location. read more

Bakery and soups are good. Their summer salad strawberries and chicken with poppy seed dressing is one of our favorites. They just need more cheese on their flatbreads. Also bigger soda selection. read more

Horrible customer service, find another location. Placed pick up order and changed pick up for the following morning, talked to "Manager" Devin to confirm pick up change was noted. She replied, "no problem, I will make sure this is communicated to my morning team." Well, stopped by this morning and the team at the pick up counter was clueless and didn't seem to care. I spoke with Scott, who was very helpful and he personally completed my order. Scott said he would talk to GM about issue. read more

Ordered a vanilla Madagascar cold brew and it was basically just cream. Asked to remake it, and the next time was mostly just cream and vanilla, no taste of cold brew. This Panera honestly sucks, my order is constantly wrong or missing something. The manager on duty, didn't even look up once when I told the associate next to her that I wanted a remake, poor kid looked scared looking at her for assistance that she wasn't gonna give. Clearly she doesn't care about the quality of the store or satisfaction of her customers. Also forgot to pack utensils read more

I enjoy the food there and generally find it worth the money, however the cleanliness of the establishment needs attention. The tables are generally not cleaned enough and the windows and floors are not as clean as they should be for a restaurant. It is hit and miss with employees. Some are less than polite, but then others clearly enjoy their jobs. I suppose this is typical, but something I have noticed. The bathroom was dirty and out of soap. Ants on the tables outside. read more

Made a quick stop for a bagel this morning. At 7:30a, there wasn't a line and I was in and out in 5 minutes. Bagel was lightly toasted, with cream cheese on the side as ordered. Friendly staff. A little cumbersome to get to because you can't make a u-turn at the light so you have to drive through the entire parking lot. read more

Horrible customer service.. The young lady at the front Kelsey and the Manager need some customers service training.. if you bring problems to the manager she could careless.. don't waste your time.. read more

With only getting to see commercials in Hawaii, I was extra excited to try the food! Always looks yummy and makes my mouth water. We went one day and I was overwhelmed with the choices! Soup bowls! Paninis! Salads! Potpie! All looked too yummy I wanted it all! So I decided to get a pick 2! Panini and salad!! I got the turkey avocado panini with a chicken Cobb avocado salad and I was in heaven! Every plate seemed to come with some bread so I wasn't able to finish my salad due to my love of fresh baked breads! But it was amazing! Avocados were fresh and not mushy! And my food overall came out amazing! Had a Potpie to go for later and was amazed on how yummy that baked good was! Although the staff member that helped us wasn't very pleasant, the food definitely made up for it! read more

Panera Bread - Pick 2 paninis and salads! - Sandwiches Near Me - Upland, California

Left the salad out of my delivery order so basically paid $15 for a tiny cup of soup. You really should be more careful with the prices you guys charge. This is literally the only time I've ever made a delivery order with you guys and I'm 0 in 1. read more

The chicken cream wild rice soup is so good an they have the best Mac and cheese! The French Baguettes are so good with the soup

I have gone to this location several times during the pandemic and generally had good luck with the curbside service. Prior to today there was only one mixup in an order and that was simply the app telling me something was available when it was actually sold out. The manager more than corrected for the error Recently, however I had a twofold issue. Despite ordering for curbside delivery and notifying them when I arrived, I waited 20 minutes and ended up having to go inside and see that it was placed on the shelf for rapid pick up. I then checked my order and found one of my items was missing. A staff member quickly addressed the issue. The food quality continues to be good although across-the-board I'm pretty unimpressed with their hot coffee. read more

When I went to order I saw the Grilled Mac and Cheese which looked good and like a lot of food but when I got it, it was tiny read more

Panera Bread - Bad grill cheese - Sandwiches Near Me - Upland, California

Great service. Went inside to order a Greek salad and the French onion soup to go and they were very quick and everyone served with a smile on their face read more

Panera Bread - Greek salad - Sandwiches Near Me - Upland, California

I used to love this place. Natalie (one of the managers) has such a bad attitude. I called to make a phone order and she hung up on me. When I called again she seemed irritated that I had some questions about their changed menu and was very short with me. Maybe it was busy in the restaurant but there is really no excuse to be disrespectful and condescending to customers. Sad to say that I will never go here again. I live in Upland but rather drive a bit to the Rancho location for better service for the same food. read more

So gross! This is the avocado I get when I pay so much more to even add it on?! Whoever made this sandwich literally saw that is was rotten while making the sandwich & still did it. Horrible! read more

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