This is the worst Panera in the area. Every time I give them the benefit of the doubt, I am disappointed all over again. They constantly run out of meat (at lunch time) and the servers barely speak English so you can't even understand what they are saying. Also the floors are disgustingly dirty. Shelton please get a NEW Panera. This one is terrible. read more

Their Steak & White Cheddar is good enough, but tough to justify nearly a $14 price tag given that the sandwich is mostly bread and melted cheese. I get the whole "Putin Price Hack" theory but c'mon; Bidenomics was supposed to help mitigate that. The location has more space than it's previous spot in the Staples plaza on Bridgeport Ave, and it's still the denizen for college students to be puttering away quietly on their laptop. read more

Panera Bread - Uhm...where's the rest of the steak? - Sandwiches Near Me - Shelton, Connecticut

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I'm not Im not a big fan of Panera. Go to Gaetanos! In Stratford on Barnum Avenue. Absolutely homemade ingredients. They make their own roast beef and it's outstanding!!! Not as expensive as Panera. THE BEST SANDWICH EVER! read more

This place is the worst, terrible customer service. Will not return and will not suggest anyone else to come to this location. When I order online they never have my order ready. The employees just hang out in the back talking not attending to customers that are waiting for their orders. read more

The food is usually ok. Sometimes looks rushed and a mess. What I can't stand is the constant forgetting of items ordered. Almost every time we order, they forget something. During the week, when we are working and need delivery, we can't go pick up an item they forgot. It's very frustrating. read more

Cream of broccoli was good but the price $8.98 for I guess they're large. This is their large. I think it's absolutely disgusting to charge almost 9 dollars for a cup of that size. The soup is good, but are you kidding me? I have a few friends that don't go there no more because even their sandwiches overpriced and no meat inside the bread. read more

Panera Bread - Sandwiches Near Me - Shelton, Connecticut

twice twice twice they screwed my order. i placed it on the panera app at 12:25 today. half an hour later an order arrived at my door. but it was completely the wrong order. i nicely called back and then who was either new or had a serious learning issue but i had to repeat myself 10 times and still didnt under who i was, my name, order number, that its only shelton ct. what time it was. finally asked to speak woth store. he seemed nice, apologized and said he would resend immediately as i was working from home. i am the owner of large company in the area and have panera so much business over all the years they are here, at multiple locations. and just so you know i told him that deliverer made a mistake. he promised he would immediately resend it correctly it correctly but didn't. i kept looking and looking and looking. can you believe this. then i called again because i still wanted my 1/2 sandwich and ice tea because i am working from home. this tome, rhe male manager had left without any records of what happened. so again now i'm getting a very young and inexperienced woman answering the phone. again another person who is naive and and has/d a lot of problem understanding me. no apology for what i have been through over and over. no understanding of what happened over and over. if she me one more time why i am calling or what i want or or redelivered. the third time. she told mecthat that she is the team leader. the one who doesn't indestand what i am saying and why i am upset and why i am understandbly getting very angry and upset. and then are you ready she tells the team manager that instead of apogizing to me for rhe massive screw up she gets defensive with me. not one apology for the multiple screw ups. because shes not adult obviously but immature teen or 20 year old who shouldnt have this jib. she still did nothing to fix this or apologize like an adult, which shes not. then threatened to hang up on me and did!!!! then i can prove through verizon business because i have a large successful business with so many good reviews, so many. then i could prove shevblocked my hall multiple times by hanging up., multiple times. i waited a few minutes for her to not rhink i would call back. then she finally answered and hung up on me! this immature teenager. read more

Those who know me KNOW I love me some Panera Bread. Having previously worked for a company that used to order from them for every lunch meeting or gathering, I fell in love with their delicious bread, sandwiches, soups, cookies and pastries. Despite eating from Panera 9999965357 times, I never got sick of them. Until recently. My husband and I stopped into the Shelton location this past Saturday around 10:30 AM before a trip to NYC. It wasn't that busy, so we figured we could get in, order, sit down for a quick bite (rather than dirtying up the car while trying to eat and navigate traffic) and get back on the road. Easy peasy, right? Uh, not quite. A couple in front of us was having trouble ordering because everything they wanted seemed to be unavailable at this Panera location. They were out of a particular sandwich the wife wanted. The wife wanted a blueberry smoothie or drink and they only had strawberries. Stuff like that. That should've been a major sign to us, but we brushed it off. Well, I brushed it off. When it's our turn to order, we ask for two sandwiches: a Bacon, Over Easy Egg and Cheese and a Sausage, Over Easy Egg and Cheese, both on the advertised Brioche bun. The cashier informs us they are "out" of Brioche buns. Of course they are. We opt for Whole Grain White bread instead as well as one Everything bagel with cream cheese to split. The bagel is given to us by the cashier who rang us up after a few minutes, in a paper bag, toasted and dry with a small cup of cream cheese and a knife for us to use. Maybe they don't put the cream cheese on because of COVID-19? Or because customers can decide how much or little cream cheese they want on their bagel? In any event, we didn't care much about that and were happy to slather it on ourselves. We stand around waiting for our food but don't see anyone working on our order. We decide to grab a table close to the food pick-up area to wait. I figured since we have to wait, we might as well eat the bagel. It's good. 10 or 15 minutes go by and a line of hungry folks have joined us in our quest to receive our elusive food. The other customers look annoyed. I see many employees shuffling back and forth in the food prep area but it didn't appear anyone was actually doing anything. Some legit looked like they didn't know what they were supposed to be doing. Then, a glimmer of hope: I hear a guy ask how eggs are supposed to be made for an order. I look up and see another guy mouth him something, hopefully the right answer, because I just KNEW it was our order they were talking about. I thought to myself, doesn't the actual monitor they all have access to tell them what to make? I'm annoyed at this point and go up and tell one of the young ladies that we will now take our order to go as we have to get back on the road and are now running late. She says it should only be a "few more minutes." I walk away. I decide to hit up the bathroom knowing we'll be getting back on the road (Pro Tip: Please don't use the women's bathroom; it is/was SO gross) and when I come out, my husband is back in the car. He tells me the same girl I spoke with gave him our sandwiches and she half apologized for the delay but didn't really seem that genuine. But okay, crisis averted, we now have our delicious breakfast sandwiches, right? Wrong! As long as it took to get our food (over 20 minutes!!!), I was expecting our food to remotely resemble what we ordered. Not. Even. Close. Take a look at my pictures and tell me if those two dry sandwiches are worth over $12 with tax. I was bewildered and flabbergasted. And, after all of that egg talk earlier, we get our sandwiches with eggs that are WELL over hard, not over easy. How hard is it to just make a very simple order? The sole star in this review is only for the freshness of the bread we ate; I'm honest and will say the bagel was fresh and tasty, as was the other bread, despite being part of two Sahara Desert-dry sandwiches. This Panera utterly and completely missed the mark and needs to get it together. And quickly. read more

Panera Bread - Sandwiches Near Me - Shelton, Connecticut

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The caesar salad was delicious. Although I prefer it with fresh parmesan cheese slices. That being said one of the top 10 caesar salads I've had. Thanks to my boy David T. for the recommendation! read more

Panera Bread - Caesar Salad - Sandwiches Near Me - Shelton, Connecticut

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Ordered online 3 times and they messed up my order the last 2 times. They are willing to give me a refund but the dinner is still incorrect. Some products look nothing like the website The tomato soup is very good though. read more

The food is good but the price has really gone up over the past several years. My wife and I typically spend $40 for soup and a sandwich, their pick two! read more

Have gone there almost twice a week, I thought I would try the apple salad and was very disappointed. When I got it salad was good but apples wher apple chips dry, how much would it cost to. Take a 1/4 Granny Smith apple and slice it thin and put it on the salad then I would give it 5 stars , next time I will bring my own apple. read more

Terrible drive thru service. I've attempted twice and each time I've hard to park nearby along with 5 other cars to wait for a simple order. It's never that busy so I'm not really sure why it's such a struggle. read more

Terrible customer service. Drive through people are very rude not friendly and inviting at all. Have attitudes like you are bothering them. Also took forever to get a simple order. In addition, at 11am they were out of every bagel flavor except plain. I asked for a plain bagel, sliced with cream cheese. Not only did they not put cream cheese in the bag, but the bagel wasn't sliced and was stale as can be, hard as a rock. Panera can do much much better. read more

30min wait for a sandwich and cup of soup!?!? I went through the drive-thru and ordered a sandwich and cup of soup off the regular menu (no special order). The time stamp on my receipt said 12:33PM. They made me pull up and wait. They FINALLY brought out my order at 1:01PM (28min later)!!! And they forgot one of the items!! Plus, while I was waiting they brought the order for the car behind me! When I mentioned to the guy that I'd been waiting a while he replied, "yeah, everyone has been waiting a while" in a snarky tone like he couldn't care less. Won't be going back anytime soon. read more

First time for me to experience Panera's, but you know what they say "first impression is a lasting impression." at first glance Pandera looks like the Starbucks of Bread, same type of interior, concept but for carbs instead of caffeine. I ordered the new Cuban Chicken on focaccia, to find out there is unfortunately NO! Cuban chicken right now. But there is Frontega Chicken also on focaccia... after we sit down and wait for our orders to be brought out we hear a loud yell that there is NO! Frontega chicken. Okay!? What then to order...? Let's go for the Sierra Turkey, and for the inconvenience we get a refund... loved it! The breads are of great quality and the Sierra Turkey was alright. It did not really satisfy me, cause I was planning to eat the Cuban Chicken in the first place, but the Sierra became my third choice. Another sad thing was that one of the drinks we had to wait for, had a big long blond hair in it... NOT GOOD! Leaving the establishment I noticed that the floor was dirty and not cleaned for a while... so my first expression was not a good one I have to confess. Maybe next time it will be better, cause I will be back to try the Cuban Chicken on a focaccia... read more

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I wish I could give this place a higher rating. My sister loves this place! the place is new and clean the staff is however terrible . Hours are inconsistent... Why is this place always closed when I want to get a sandwich is beyond me! customer service, is terrible, guy that mops the floor is horrible I was just there yesterday and the floors were wet, no orange cones! If I slipped and fell,! I would have to get in touch with my lawyers and I'd rather not deal with them trust me, it's hard to get an appointment and then I'd have to explain everything that happened including what I'm not happy with. I walked in and just wanted to order a drink and perhaps a sandwich this dude that walks up to us tells us that it's closed, I said no way it's not 9pm!?, and he says that they close at 8pm on Sundays, simple mistake, he keeps saying they're closed, I said your doors were open and I'm inside, so clearly you were not closed! And it's 8:30pm but I guess I shouldn't have pointed out that this situation was his own mistake because he got rude and threw us out like dogs! He literally said "Get out!" And shut the door in our faces and my mom was there!, no respect wasn't even saying anything! Just Not family friendly business at all. read more

Love Panera but they had a long wait and couldn't even make me a full smoothie. Been disappointed in them lately. read more

Panera Bread - Hmm. Long wait and they couldn't even make me a full smoothie. Think I'll avoid this location. - Sandwiches Near Me - Shelton, Connecticut

ALWAYS out of focaccia bread. If focaccia is so popular, why don't they just order more?! Plus they never seem to follow simple directions, like toast the bread. Tonight they mixed the bread up in the two sandwiches I ordered. Really?! read more

Usually a favorite. But tonight they were out of a lot of foods. I ordered a small mac and cheese and when I received it, it was cold. And when I went to say something I was brought to a microwave and left there with no help. Very disappointing. read more

I rarely eat at this location since I typically never had a good experience. I decided against my best judgment and went in to get lunch. Walked inside and there was no line. A woman asked the cashier something regarding her coffee, so I took my time time to look over the menu. I settled on what I wanted and waited for the cashier to return. Literally sat there for 5 minutes (with a line forming behind me) before I gave up and left. Cashier finally returned to the register after I already left the line, so I was definitely not going in the back of the line or asking other patrons to allow me to retain my spot. I'll just go down the road for Pancheros and get more food for my money. read more

Place is terrible , filthy constantly and replace the ice machine , the no ice thing is getting old. The owner needs to do better

Clean, friendly service always great food. Nice change from the day to day food made at home. Great to see how they have adapted to make sure it's Safe to order and pickup doors or just get delivery. read more

Clean, staff is kind always get a greeting and a have a nice day in a good area. Great place

I want to start out by saying I normally love Panera. This afternoon, I left there so grossed out that I can feel shudders in my spine. First of all, the young woman at the register did not greet us, did not smile or make eye contact nor tell us what to do with the beeper ie do we come to the counter when it goes off or do we wait for them to bring it to us at the table. We only knew it was the latter because we overheard the cashier next to ours give instructions to her customer. We would not have known, as we usually do take out. We were not offered a receipt and didn't know if we were supposed to wait for our bagel or take a seat or what until, again, another cashier directed us. Ordered a plain bagel with cream cheese and it was tossed in our general direction toasted. Politely asked for an untoasted bagel. We received it, without apology and with an annoyed look. Helpful Hint Panera. Don't toast unless you're asked to toast. We only found two open tables. One was too small for us and the other was covered in crumbs, including the chairs. Went in search of a wet cloth, found what looked like a manager having what seemed like a personal conversation with a food preparer. He grabbed a wet cloth from a cabinet and gave the table the once over. Not the chairs though. We sat on the crumbs of who knows whose lunch. Gross. My lunch was tossed on to the table wordlessly and sloppily. Something was grunted at us, but it was indecipherable as the server's back was mostly turned to us while she was tossing it at us. The broccoli cheese soup as always was very good. I'd ordered half soup, half salad, the Green Goddess with romaine. The dressing was already on it. I'm not sure if that's usual or not, but the romaine felt and tasted limp in my mouth, as if I was eating yesterday's salad. I'm pretty sure it was. I had to locate and remove all of the bacon because it was raw. One bite of raw bacon fat made its way into my mouth, and I still have heeby jeebies over it. Can't untaste it. I wasn't given a spoon for my soup. I had to get up again and go to the service counter. I asked the grunting server for a spoon and she didn't acknowledge me, but did yell "spoon!" Across the counter while walking away from me. After a couple of minutes of me waiting a different server asked what I needed and I finally got a spoon. The hunk of bread that came with my soup was the small, very burnt end of a loaf. So disappointing. I wanted to ask for a refund, but the manager was again occupied talking with staff. I left there feeling so dirty and as if I'd eaten something out of the garbage-truly, no exaggeration. I was so disturbed and won't ever be back. read more

Panera Bread - Raw fatty bacon - Sandwiches Near Me - Shelton, Connecticut

Had the Turkey Bacon Bravo today! It was nothing like the picture on the menu. Instaed of six slices of turkey, there was one; also skimped on the bacon. Only two slices of bread (not 3) read more

I was so impressed by the location, tons of seating outdoors, Had a nice vibe as I walked in.... (start ominous background music) I noticed the order kiosk tablets. I never know whether I'm required to order from them {anxiety} The guy at the register's pants were falling down and he kept reaching back towards his butt to pull them up while at the same time trying to tie a twisty around a bag of bread. Time for suspenders My babe and I used the kiosk to order. It probably took longer scrolling back and forth, than seeing all of a menu on a wall and talking to a person. -They will text us when it is ready- The text comes in and the guy at the register is dealing with baked goods and there is a small line and I'm not sure who's waiting for an order or to place an order but after seeing other employees poke their heads out a few times without our order, I interrupt and say "our order is ready" {show him the text} and he points to the back of the restaurant. What? Where? I see nothing. I had to explore before I noticed another counter. You'd never know it was there, no sign or counter could be seen from the register, you had to walk back there to discover it. Ok I'd only make that mistake once if I wanted to make this a hangout. For virgins coming in with a time restraint, too much to figure out. Ordered the steak sandwich -very good but meager portions of filling Also ordered the Chicken Chipotle Avocado sandwich. -something not right ..not terrible like 'rotten terrible', just not right. The chicken tasted like seafood, lobster-ish, canned crabmeat, clams even. WRONG My babe ordered a salad and chicken soup -WRONG AGAIN. She shared the soup with me and I was like "honey, does this chicken taste weird?" she said she thought her taste was off because she was sick so she wasn't going to say anything, but she felt the chicken tasted like clams. I was like "right?" This is not chicken ..or the chicken is 'off' I called, They'll mail me a voucher. They took responsibility. I'll never eat their chicken again, or probably from that location either. Meh-to-gross Has potential. Too gross of an experience to return. Needs to be run properly, signage to explain the system, proper counter decorum. read more

Came for breakfast on a busy weekend morning...man! Talk about bustling... Nowhere near the offerings at say the Yale location Panera. And this place is located in a small strip mall location. But this bedroom community of NYC gets its fair share of biz. Prices are usually on steeper end, and it i perfunctory. Muffins are ok. Streusel coffee cake there is great, however. read more

I usually love this place. I'm here twice a week sometimes for lunch, however recently the service here has been just a terrible experience. Starting with the inconsistency. Two weeks ago, I came in.... I was not asked about chips, bread or apple. I was just given a ripped piece of sad looking bread. Just last Thursday I came back with 2 coworkers. It took over 20 minutes to get our food!!! Unacceptable. Two of my coworkers were given table buzzer things so I wasted time standing at the small pick up area along with 15 other irritated people. My coworker who doesn't eat meat also waited 20 minutes and there was chicken on her salad which she clearly asked for Avacado on it instead. She just took the chicken off by hand and got Avacado to put on it after the fact because we were already going to be late getting back to work and couldn't spare another 20 minutes waiting on a salad. There are a lot of new faces in the place. Maybe the turnover is the reason for the downhill spiraling quality and service. I just might not come to this location anymore. read more

Panera Bread - Sandwiches Near Me - Shelton, Connecticut

Just bad. Long wait , incorrect order... Sold croissant that not even available... is it that hard to check what do you have ? It's a last time we stoped for the family breakfast Update: o gave them another try and it's still as bad as it can be. Waiting for 30 mid for a car pickup. Apparently they "didn't see my car". Had to enter 3 time to search for my order and they finally "found it" . Now I have I have cold tasteless sandwiches for 30$ . Never again. read more

Food was good and standard for a Panera but service was horrible. We texted our order in and when the app said to go in, it wasn't ready. We checked our order when it finally came out and it was missing 2 items. Went back and finally got our chicken Cesar salad but no utensils. I told the guy behind the counter I was waiting for my half Italian and he said oh we don't make that here, do you want something else...WTF. Yea man that's my lunch!! What if I didn't check before I left...also no sorry or and feeling like anything was wrong. read more

I found the staff to be very nice and attentive. My Chipotle Chicken Avocado Melt panini was delicious, although a little overpriced...menu stated $5.29, but receipt shows $8.79. Apparently, there are TWO DIFFERENT menus...one on the wall and another next to the register - very misleading and sleazy if you ask me. Our son's "PB & J" was $4.29 and I had to bring it back...the lack of filling was offensive! I don't understand Panera's policy with their PB&J..."wipe each slice of bread on the jar lid...whatever sticks is what they get!" I brought it back and they made a new one with what they consider to be extra filling...which would be standard for anywhere else. Anyhow, the atmosphere is pretty nice which keeps us coming back...little nooks and booth seating is nice. They also keep up with cleaning the tables and sweeping. Just make sure you know which menu you're ordering from! read more

Side of baguettes were stale. Sandwiches were tiny. Spoons were filthy. Everything else was what you'd expect from a regular panera. read more

Panera Bread - Dirty spoon - Sandwiches Near Me - Shelton, Connecticut

This place is just a mess . I have the drink subscription and every time I go here they are out of large cups. They also make people wait in the drive through while people are waiting for big orders . You ever hear of pull forward ? Today their drive through comms are down. This place just opened two months ago? This has nothing to do with the employees or food/drink . It's like they hired a manager who never managed a restaurant before ? This is definitely the worst Panera I've ever experienced. The Fort Myers location where my other home is 1000x better in all regards read more

Ordered lunch through a third party app. The initial order was delivered to the wrong address. Called the store, they referred me to customer care, who promised a second order would be delivered. That never took place. Called the store again, and was given the run around that they did deliver the second order...a flat out lie. Incompetent and unprofessional. read more

Stopped for an early lunch food is good BUT I had to clean booth service was bad as usual which is why we don't normally eat here . It's a place that is hit or miss even for take out. Ask for no tomato on salad and of course there was tomato on it. If you come here just remember it's a hit or miss read more

I'm not sure what has happened to this Panera but, they have certainly gone down hill over the last couple of years. By the look of the other reviews, I am not alone with feeling this way. Panera is not cheap; we pay for the quality of food and service. Unfortunately, the prices keep going up but the quality and service keeps going down. They are unapologetic and sloppy. Just another company that has gotten so big that it can care less about the people who got them there... read more

I ordered a spinach artichoke quiche and an americano. My food was not warm and my espresso took at least 10 minutes to make even when I was the only one that ordered an espresso drink between 5-7 customers that past. I think their machine was broken...but what I though would only take no more than 7 minutes because I was late for work, took 15-20 minutes. When I'm back in town for business I don't know that I would come and visit this Panera again because of efficiency issues. read more

Service/staff poor but I like the food as a "healthier" fast food alternative. I voiced my complaints to corporate on the website but got no indication they cared about my input. Get on the ball, Panera! read more

Came here on Sunday morning- first time in years. I'd stopped coming because the service had gotten bad and the food sloppily prepared. But I was pleasantly surprised today. Bagels were fresh, service was prompt and friendly - even the half-and-half container was full. read more