I want to shout out the manager Bobby for being so caring and accommodating with resolving an issue with an order. He remedied the situation as soon as he could, and made sure everything was taken care of with genuine sincerity and attention to detail that spoke volumes. A promotion and raise for him is in order! Thank you again! read more

I had a positive experience here. The dine in area was very clean. The employees were polite and were busy fulfilling orders. The food is a little overpriced. The quality is good standard to the chain. I ordered online with a pickup time of 5:15pm. Still waiting at 5:30pm which is not ideal. Lots of people waiting for their food. Once they gave me my food. The fries were cold. I asked for warm fries and they corrected it quickly. I got the chicken nuggets, fries and a shake. read more

Shake Shack Westport - Burgers Near Me - Westport, Connecticut

Rating: 4.5 stars This was my first time trying Shake Shack, and I have to say--it was better than expected. I ordered the Chicken Shack with crispy onion and avocado, and the chicken itself was easily a 5 out of 5. Juicy, flavorful, and cooked just right. The fries were spot on--crispy, not overly salty, and the portion size was just right. Everything came out hot and fresh, which made the experience even better. My only gripe? The sandwich had more bread than chicken. There was definitely some negative space in the bun, and I had to borrow a couple of chicken nuggets from my daughter's meal to make it feel complete. A thicker or more evenly sized piece of chicken would have sealed the deal. That said, the quality is definitely there, and the service was solid. I'd absolutely return. Shake Shack in Westport surprised me in the best way. read more

I've been waiting 40 minutes for my food. I can see it and several other orders waiting, but the staff boxing and delivering is beyond slow. Don't come here. read more

This place has died of neglect. Long wait for a cold burger and warm shake. Nobody's in charge

OMG I just had the most delicious burger of my LIFE! Shake Shack is doing their BgMc from McD if you know what I mean. This is INSANELY perfect in every way. Btw I had it delivered (and I think I was maybe number three, at best the second delivery, and I was ok from a freshness pov). I know I'm usually a pizza reviewer guy, but please trust me on this: order it and pray it's not a limited time offering. Just umami and plentiful decadence and deliciousness. And get the cheese fries. read more

This location proves there is such a thing as consistency. Enjoyed a SmokeShack burger with fries & a Brooklyn brew. Take a number and they will bring the food to the table. Fast food joint vibes but clean and inviting enough for a light date. Cheers! read more

Shake Shack Westport - Bacon Cheese Fries - Burgers Near Me - Westport, Connecticut

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We had lunch at the Shake Shack and it was very disappointing. The restaurant was greasy and tired, the exposed kitchen was dirty and unorganized and they were cleaning the solid grease crud out of the grills in front of us while we placed our order. The tables were grungy and when our food was delivered the tray was slippery with grease and our burger wrappers were covered in grease. The cooks were thickly bearded guys leaning over the grills and only one had a beard net on while preparing food. The burgers and fries were nothing special and the same with the overpriced small drinks. All for only $55.65 We won't be back.... Thanks but no thanks. read more

Shake Shack Westport - Receipt - Burgers Near Me - Westport, Connecticut

Hands down the best fast food in the area. We didn't have much time to eat. We ordered ahead and it was done by the time we arrived. Always happy with their burgers and chicken sandwiches! read more

Shake Shack Westport - Avocado Bacon Chicken - Burgers Near Me - Westport, Connecticut

Gave this place another try on Monday and I got severe food poisoning. Has never happened to me from any restaurant before and I contacted the health department to ensure they are following necessary protocols and policies. I'm done with shake shack for good, I wouldn't risk it ever again. read more

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I was at the shake shack Westport location I bought a tiramisu shake initially it was tasty towards the end of the drink started to burn my mouth I reported my concern to an employee he spoke about this shake is seasonal i did leave satisfied with his answer . Not sure if someone put something in my shake . read more

I've been to many Shake Shacks, including the original in NYC. This one is fine, nothing that great. It was a little greasy, even for a burger, and it felt kind of pricey. The interior was fine, it took a bit to order with the iPads and receive our food. All in all an average experience. read more

I ordered 2 burgers 1 kid size chicken nuggets and 3 French fries. This was a delivery. After taxes and a tip etc etc.. the total came to $120. Not only did the delivery take forever but of course it came cold and un-edible! NOT HAPPY WITH YOUR SERVICE/DELIVERY/PRICES. If you charge $120 for a basic meal you can at-least make sure the food arrives WARM read more

Always loving Shake Shack! Service was friendly and quick, burgers and fries yummy as always Restrooms clean and well attended. read more

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I was in the mood for a good burger and decided to take a 20 minute drive for some Shake Shack. Yummy fresh burgers and hot fries that are crunchy on the outside soft in the inside. Quick service not too long of a wait. Shake Shack Westport didn't disappoint. read more

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Super animal friendly! I brought my dog and before I even went in, someone came out to offer a bowl of water for her! My food was delicious and fresh and they had cool treats for my dog too! read more

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This place has the worst hygiene I've ever seen in the US. My white pants got several black grease stains just from sitting down, and as you can see from the photo, the white napkin picked up some deep stains. The managers and servers here need to take note! While I can overlook unclean furniture, I sincerely hope you ensure that the food safety and hygiene are up to standard! read more

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Wow, what terrible food! My husband had a sad little burger not cooked the way he requested, and I had the bad-idea tasteless mushroom burger. The fries are better almost everywhere else. Was it because it was a Monday night, and the place was deserted? In any case, I'm not willing to give it another chance! read more

Funny little fact about the 'shack: The beef can be eaten extra rare or even raw, and they could cook to order but choose not to due to simplification. the ex-manager and I used to quaff xtra rare burgers all the time. They just won't do that for the average person. Yes, this location in particular has ridiculous throughput issues but that is none of my concern. I am addressing the elephant in the room; namely that replicating the original Shake Shack "quality" and undeniable success of their original NYC location is IMPOSSIBLE with many locations distant from the original beef source and in an age of rampant, runaway inflation. Due to the distance from the provider and to incorrect storage methodologies, the beef at this location often has freshness issues. Whie there have been many nice and capable staff memebers, this entire chain appears to have a policy of hiring whomever the hell shows up for an interview, resulting in a highly unprofessional staff SOMETIMES at least until those bad apples get weeded out. At these prices Shake Shack begins to make no sense, and I have not dined there since the early days of the Scamdemic. And of course, all my friends are gone from the location. read more

Would be five stars but the server was rude and knocked over my soda and then the ketchup on my table. Asked for sauce on my burger and it was dry. But it had good taste. It's hard to feel welcomed here. You order from a machine and it's seemed hard to get any extra condiments. And seemed like I was a burden asking for a fork for my bacon cheese fries. Came here to compare to easy street in Los Angeles and shake shack lost... read more

Shake Shack Westport - Ketchup knocked over... - Burgers Near Me - Westport, Connecticut

God awful. ICE cold fries...loooong wait.....the most uninterested employees. Never again! read more

Filthy disgusting parking lot and entrance. Threw my fries in the bag and didn't even care Burger was okay and chicken was too but the hygiene of this place I'd never return. This is disgusting read more

As usual the food is good and as expected however there's slow service and then there's shack shake. Every time I've gone there I think the speed at which food is served has hit rock bottom and yet they find a way to go even slower. If you're not ordering from a food delivery service don't expect to eat anytime quickly. read more

I had never eaten at Shake Shack before today; so what a surprise I got after I left! I was with a friend so we ordered 2 burgers Avocado and bacon, 2 small French fries and 2 vanilla shakes small: total $54.00!! Then! we found an empty table but I had to clean it off first; Then! We waited 30 minutes for our food Then! The burger was cold, and gluten free bun ( I had to pay more money for) fell apart as I was eating it! The score I give is a "-5". Terrible experience and i will NOT return! read more

Kudos to the teamwork displayed by the late night staff last night 5/20/22 I find that the team here works well under pressure and high demands, as this location is frequently busy. The food is always tasty and fresh and the team works as quickly and efficiently as humanly possible. A special shout out to the woman who was holding it down while the team worked hard to fulfill an influx of orders. She was cleaning, informing customers entering of any item updates of items that weren't available by that hour and making sure customers felt attended to & was so warm & hospitable (shes sounds a little but like Tiffany Haddish, in the best way!). Other staff members preparing orders checked in as well periodically to make sure customers were satisfied & being helped. I witnessed an incredible display of team work and efficient multi tasking last night with the team on schedule! To the owner of this location, I have a few things to say that I feel could make things better for your employees, therefore for your customers: 1) Make sure your computers are up to date for your staff. During another recent visit a couple of weeks ago, 2 were not working properly, some customers were unreasonably unkind to your staff. Your staff was doing everything they could within their power to satisfy everyone. 2) Your online ordering should have a notes section. Your customizable option doesn't even indicate that you offer gluten free bread, give onions as a topping option for hot dogs or have any way for a customer to communicate with the staff on things such as how they like their food cooked as far as doneness. This will save your staff from unnecessary issues & you from food being returned for something different. 3) Give your staff a raise, I'm saying because i know i would after seeing what i have my last two visits and you don't have the same opportunity to see how they maintain the place so well when you're not there observing them. They deal with a lot and still maintain patience and kindness. Please don't forget that they're a huge factor in your success and wealth. You have a very hard working staff here. read more

Shake Shack Westport - Burgers Near Me - Westport, Connecticut

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What could improve is several things. We ordered a pickup and when we arrived after the notification that the order was ready the staff person at the pick up informed us that the order was not ready. We waited patiently and after 25 minutes still no order so we insisted on the status. Then it turns out the order was ready in the pickup area all along. The staff person's attitude was like we were s member of a disenfranchised community. She gave us cold food and an incomplete order. Looks like they only have good service for certain ethnicities and not others based on my observations while waiting. I must say though after filing my complaint with shake shack customer service they tried to more than make up for the unfortunate experience. This location however gets an F. read more

After reviewing Shake Shack, the owner messaged me and we talked briefly. He offered to pay for the next meal (I still have the email to this day but I never actually took up the offer). This was a few years ago. Since then, orders have gotten better for my job AND I've been going a few times here and there. The employees are always friendly and welcoming. The food is good and I've kind of started preferring Shake Shack over Five Guys. I definitely don't think my two star review reflects this location anymore. read more

This place is empty. And ordering from the APP was obviously a bad idea. I do it all the time in NY and it's quick and always waaaay busier. This place right now is EMPTY and my 1 meal is taking far too long it's absolutely nuts waiting for this. I'm in shock. The 2 stars will be for how it tastes, assuming it taste good. Everytime I come to this location I'm always waiting but it's always busy. Right now there is NO excuse for how slow it is and how long it's taking to make this meal. So either , their machines aren't working or something is off. Ridiculous! read more

Shake Shack Westport - Empty - Burgers Near Me - Westport, Connecticut

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Never been to a Shake Shack before (I don't like long lines), but likely not coming back to this location. Frankly, the place is disgusting. There's garbage EVERYWHERE and patrons waiting outside are treated to a host of smells, from rotting garbage to who know what else. It stinks pretty bad, whatever it is. If you can't do basic cleaning in front, how clean is the kitchen? That's a red flag for me. Whoever owns this location should be ashamed. Also, if one of your primary attractions are your shakes, people shouldn't have to wait 20 minutes to get them. It's not like you're milking your own cows out back. A shake order should take no more than 2 minutes to fulfill. read more

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I am only providing two stars, because the food at Shake shack is always amazing, but that's about the only feedback I can give for this location. The outdoor area is never clean and the last few times I was there, the trash was overflowing. If you have to use the bathroom, you should hope it's after you eat because it'll surely ruin your appetite. Not to mention you'll feel gross from having to wipe with a toilet seat cover because the toilet paper isn't stocked. Speaking of not in stock, bring your own water and ketchup because those seem to be missing often as well. I may be overly critical and they may dealing with worker shortages etc. but the Darien location doesn't seem to have the same issues. read more

This location was not always the cleanest or best run Shake Shack. But today it was spot on....and spotless. Food was cooked to order as it should be, hot & fresh and tasty. Two different team members asked us if everything was OK, and did we want drink refills. Delicious hamburger and french fries. Plus USA women's olympic basketball team on the TV. Well done everyone! read more

Shake Shack Westport - Crinkle cut fries and a shack burger - Burgers Near Me - Westport, Connecticut

First time I tried Shake Shack and I had a good experience! I ordered it on UberEats and it came pretty soon. I ordered the Chicken Bites, fries, and a cookies and cream shake. Everything tasted delicious, the only thing being they didn't send a straw with the delivery but I had one so it ended up working out! Can't wait to try more things on the menu! read more

Came in on a Tuesday early afternoon and I found that its better to come on those days than on the weekends simply because it is less busy. Because of that, my food came quick and it was a couple cents cheaper than compared to when I order on weekends. I paid a little under $22 which is a great price for the amount and quality of the food. Best burger place in town and same with the milkshake. 5/5 stars read more

Shake Shack Westport - strawberry milkshake with whipped cream fries ketchup double Cheeseburger with lettuce and tomato - Burgers Near Me - Westport, Connecticut

A friend of mine and myself went to shake shack last week, it has been my first time. The restaurant was very clean, plenty of selections to choose from. I had the veggie burger and a chocolate shake, both were delicious. Additionally, tequia( the young lady behind the counter) was accommodating and put out a genuine vibe. The food came out promptly, and I later had an opportunity to speak with the manager Brendan, he was down to earth and truly caring about his staff and the overall clientele's experience. As a former restaurant owner, I understand the challenges finding staff members that can leave the patrons wanting more. Mission accomplished. thank you, Brendan and your staff. read more

The burgers at this restaurants is really good. When I'm craving a burger I would drive to get my fix. I don't eat fast food often but when I do I would go to this place Their fries are great too. I would always choose this spot over other fast food restaurants. I would drive lol. read more

This has to be easily the worst Shake Shack location I've ever eaten at. There was a disgusting mess outside of the horribly designed parking lot. And the bathrooms were some of the filthiest I have ever seen. On top of this, I had to pay $50 for mediocre overpriced food. The portions here are laughably small and not worth your time. If you want something more substantial but affordable, get a Big Mac at McDonald's or a Baconator at Wendy's instead. read more

People who love Shake Shack just LOVE Shake Shack. I was introduced to the brand when it came to Westport, and I think it is mostly appreciated by kids. I've tried it several times, different times of day, with and without children. The Westport location is filthy dirty - I can't even look at the garbage can outside because I don't think anyone has tended to it in an decade. The food is very very salty, and the ice cream or custard is heavier than having cement pored on you on a blistering hot day. The overly salty burgers are very good, very juicy, but the meat is again just too salty. Same for the crinkle cut fries, which when lathered in cheese rival the cemented ice cream. The milkshakes are, however, quite good and I have picked one up at other locations. I think with any chain restaurant you either like the type of food and appreciate the approach, or you simply don't. The chairs are perfectly flat and your arse will pain you after 15/20 minutes. I took my 80-year old mother and she was aching the entire time. The tables were dirty and while there was in fact someone wiping down, it was just not fast enough for the crowd cycling in and out and he had too many other chores. Kids seem to dig it though. It's a family dive wrapped in some good branding. read more

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We ordered 2 chicken shacks, a burger, 2 fries and a small milkshake. Hate to say it but everything was bad. The chicken on both sandwich's was the size of a chicken nugget. It was like eating a slider. Same for the burger. The fries were so salty I couldn't even eat them and the milkshake was like warm chocolate milk. I rarely complain but I was pretty surprised with how bad the food was here. I guess it's tough to find help anywhere these days since our moron of a president it paying everyone to stay home but for 50 bucks you gotta do better than that. The one positive was the staff was friendly. read more

Shake Shack Westport - Burgers Near Me - Westport, Connecticut

Ordered a smoke shake for delivery. Took about 30 minutes. Top bun was soaked in grease

Sunday, June 30 at 9:48pm it's a late night Shake Shack run. Food - delicious! I order two shake shack burgers and two fries. Atmosphere - clean, friendly staff and quick service. I arrived several minutes before closing and still was greeted with a smile and many people dining inside. I needed to use the bathroom was pleasantly surprised the cleanliness of the bathroom. This shake shack was a great experience! I like that this location has a patio/deck and white lights throughout the outside perimeter. Also, I saved the second burger and fries for leftovers the next day heated them up in the microwave and still delicious; next time I'll reheat in the oven for a crispier texture. read more

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