We tried Panera in Rockwall for the first time as I was looking for sandwich & soup. We used the mobile ordering for this one. That went ok but I wanted to add a cookie and it wouldn't work for some reason, so, I had to order that in the drive thru. We each got different sandwiches. They each came on different breads. Dad had the tuna and him eating it was a hot mess. Hubs had the chipotle chicken avocado melt. He said he picked it because it was the highest rated but it didn't have much flavor. I got the chicken bacon rancher and it was a bit dry. The chicken is like sliced deli meat, so don't go in expecting a chicken breast. Dad and I got the broccoli cheese soup and it was good. The chocolate chip cookies were good but not worth 3$ each. I think we'll stick to our fave sandwich shops as we thought they just try to do too much here with all of the variations. read more

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Customer service is horrible. The workers clearly don't want to be there as they all watch their coworker man the register all alone with a huge line. Another worker stood in the walkway, didn't move when I said excuse me causing me to go around them and hitting a table. read more

Stay away..do not use the drive through. Did a webb order. Pulled into drive through. 3rd car in line for 25 min. Could not leave because car behind me. Walked in, picked up my order, and asked Manager to have cars pull to waiting area (like every other drive through). He just said "we are having trouble filling orders". Waited another 5 minutes. Over 30 min to do a web order drive through. Incompetent management. Stay away read more

Sunday at 12:30 PM - party of four Our Food: - Kids' grilled cheese with chips - Mac n cheese bread bowl - Pick 2: Tomato basil BLT & broccoli cheddar soup - Pick 2: Chicken wild rice soup & Southwest chicken ranch salad - 2 sodas Our Culinary Adventure: Everything was delicious, though the portions were a bit on the "just a little more, please" side. But hey, we still enjoyed every bite! Highlights: - The salad and sandwich were so refreshing, I thought they might start giving out spa treatments. - The mac and cheese was creamy enough to make a dairy farmer proud, and the bread was so fresh I half-expected it to say "good morning." - The kids devoured their grilled cheese like it was the last meal before bedtime. Would I go back? Absolutely. read more

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This location gets hyper-busy, and it has drivethru service also. Very ambitious plan by Panera, might have bit-off more than could chew. This is in Rockwall, Texas I-30 shopping district, and right on south side of I-30 at Ridge Road. Rockwall is a nice town, and a very safe place to stop. However, the wave of relocations to Texas is flooding all the streets. Sounds like NASCAR with drivers trying to not be late. Panera has a drive thru, you must enter near the front right side, wrap around to the back. Parking lot then, is very busy right next to front door entrance! Once inside, a customer touchscreen order & pay kiosk is along on a counter. You can bypass this by walking to the bakery counter where staff can take your order. Ahh, the bakery goods, everything looks so good! How can anybody rush through this decision? Pecan Braid pastry, and Oatmeal Raisin cookie with Berries were my choices! The "Avocado, Egg Whites, Cheese & Spinach on Oat Bagel flat" & hot coffee were my breakfast. Everything was good, but the eggs were overcooked, left on grill too long. BUT, I ate it ALL, whoosh! The End. But, there's more! The ambitious menu here for lunch/dinner has many great deli sandwiches, salads, bowl dishes, soups, hot teas, iced teas, fresh fruit drinks, and smoothies too! I need to boomerang back here, get lunch. read more

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I am absolutely dumbfounded by the mistake Panera made on our order today. We ordered the Bacon Mac and Cheese. When we opened the cup, we found not bacon, but NUTS on the Mac and cheese. I don't know who can mix up bacon and nuts, but this was a huge mistake. Along with that, our order was all mixed up (chips instead of bread, etc.). I like Panera, but would NOT recommend this location. Photo included read more

Panera Bread - Who mistakes nuts for bacon?!??! - Salad Near Me - Rockwall, Texas

We did a drive through order. The Drive through cashier was very attentive and answered all of our questions. Our order was very simple but it was complete. The wait at the drive though could use some improvement as it took 10 minutes and we only had one car in front of us. Creamy tomato soup served with a half A French baguette and four very crunchy (hard) croutons. The soup was delicious. read more

Panera Bread - Creamy tomato soup - Salad Near Me - Rockwall, Texas

I was pretty upset and confused with my first time ordering from this rockwall location, my issue was that I ordered 4 items mainly soups from the app and I chose ASAP mind that it was 12:00pm so 5-10 ETA mins and the order will be done at 12:06. I arrive at the location and the app crashes that doesn't bother me much because I had proof of purchase , so I get to the window and I'm waiting my the order, it is already 12:07. I sat there waiting for them to open the window, they did not open the window at all. I seen the young man looking at me through the tinted window like if I didn't see him and he just had a smirk on his face. Now it's 12:11 and they still don't open window. So instead of waiting I drove around again and asked through speaker , excuse me! Etc.. I ended it with a question do we have to come straight to the speaker for every order even though I ordered through app and they replied with yes. I went back to window and the young man just chuckled and handed me my ordered smirking saying sarcastically "have a good day". The app does in fact not say stop by the speaker to confirm my order when I have all the information on my phone and my order was already ready and it was sitting there just because they wanted me to speak through the microphone first at the screen. This was ridiculous and waste of my time. read more

I visited this location for the first time yesterday. I honestly didn't know Rockwall had a Panera until I googled to find one nearby. It's not a bad location it just happens to sit a little lower off the road and I haven't noticed it before. I used the drive through which was busy but still moved quickly for the lunch hour. I ordered an Asiago bagel and chive cream cheese. If I'm being honest, Panera doesn't make my favorite bagel. For whatever reason, this bagel was so much more moist than I typically experience at Panera locations. I got the bagel I was craving and it hit the spot. I'm glad I found this location and will be back. read more

Interesting alternative to Jason's Deli for a healthy lunch. Order at the counter, but be prepared to choose from a list of confusing names - with no descriptions or photos. This is the single biggest barrier to more stars; food quality supports 4-5 stars, but who knows what you are ordering?? After ordering, fix your drink (good variety of soft drinks, teas, and juices). The server will bring the food to your table; an unexpected bonus at this price point. Our food was excellent - if suprising (inadequate descriptions from staff). read more

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They were very fast and helpful. I was nervous to come here because of the reviews but I was pleasantly surprised! It was yummy and our food was out in about 6 minutes! read more

Panera Bread - Toasted Steak & White Cheddar, Signature Mac & Cheese, Grilled cheese, Tomato soup - Salad Near Me - Rockwall, Texas

Either the person I spoke to lied or this store is too lazy to make soufflés anymore. Either way, the one item that drew us to Panera is no longer available at this location despite the parent company still having them on their official menu list. Poorly managed and inconsistent, won't be back read more

45 minute wait for them to mess up my order again. Idk why I keep giving this place a chance. They forgot to put the chicken and avocado on a chicken avalado sandwich. How do you forget the 2 main ingredients. This location messes up my order every time I've been here. I'm not going to this location anymore. read more

Panera Bread - They forgot to put the chicken and avocado on a chicken avalado sandwich. How do you forget the 2 main ingredients. - Salad Near Me - Rockwall, Texas

Store seems to be slowly dying. Just feels less tidy, fewer employees necessitating managers doing the work, especially around closing time, more oddball customers, pretty much self service. Regrettable ... no longer our choice for a semi-classy place to meet with friends. Food still okay. read more

I met some friends here for lunch today. It was great! The service at the register was friendly. When I went to pick up my order at the pickup window, I noticed something on it that is a restricted food for me. I asked if they could alter it for me. An employee that happened to be standing nearby pulled out a reference sheet and checked everything on my plate for the offending item, then we made a substitution. She was really thoughtful and fully engaged with my concern. The food was delicious, the restaurant was clean, and several other people around us seemed to be enjoying their meals, too. I am very pleased with my visit. read more

This store has really gone down hill quickly. 3 weekend s in a row we ordered large order of bagels. They were totally and hard as bricks. We realize sometimes thi gs just happen but three times in a row..no. Almost half of the of the bagels were not sliced. We will not be returning which is sad because it used to be so good. read more

Not surprised at the low ratings this store has. I'm a delivery driver for many apps and have done this through many cities across the US. Ive never been to a Panera this disorganized, slow or rude. The girls working this evening around 5 pm were absolutely no help when it came to a corporate order they couldn't find. No one wanted to help fix or address the issue and instead left me standing around for 20+ minutes thinking it was being prepared. Only to be asked for the 5th time the name on the order and be told again that it will be prepared. Mind you, the store was not busy at all, most of the time many of them were just standing around. I ended up leaving with only one order after all. I wouldn't pick up from here again. read more

Was impressed by all the ordering options and the up to date decor of this location. Came in craving a salad and coffee as it was a cold day. Thankfully I was ordering from my phone as no associate was to be seen in the front for a good 30 minutes. After two more groups of customers came finally someone made their way to the front to assist. I spent 20$ on one person, again on a hot coffee as it was a cold day. Gave a 5$ tip to the young lady who brought it to me and seemed to be the only one walking the floor only to see my latte wasn't hot. I finished my meal, and didn't touch my coffee I brought this to the other associates attention who had just decided to clean all the tables as there we're barely any clean ones to choose from. They took 20 minutes to fix that and I was quite fearful to take anything else from them at that point. The manager came out and sat in one of the booths to scroll on his phone as an influx of employees came from the back.. Where had they been this whole time?! read more

Salad lovers... let me introduce you to your new favorite salad. The green goddess cobb salad is to die for! I could eat it everyday, I stop here for lunch 3 times a week. It's healthy and fast, which is hard to find. They have a rapid pick up option on the app, it makes it possible to get a good quick meal for a busy person like me. read more

Panera Bread - To go order - Salad Near Me - Rockwall, Texas

This place is disgusting. I've been three times since it's opened, and it's consistently bad. You can see here, the bread is burned, the cheese is browned and it's not melted together at all. Everything in our order was poorly made, and it's been this way each time. Don't waste your time at this one. Panera's elsewhere have been good, but Rockwall's is just not good. read more

Panera Bread - Burned bread, burned cheese. Nasty. - Salad Near Me - Rockwall, Texas

Visited this restaurant one cold afternoon nothing better than a cup of soup, service was good, they have lots of options. Ordered a tomato soup and a grilled cheese sandwich. My food was ready pretty fast since I took my order to go I opened my to go order until I got home, to my surprise the soup was there and a piece of bread but my grilled cheese sandwich was no where to be found I was very disappointed since their customer service was great too bad they don't pay attention to their to go orders. read more

Panera Bread - Salad Near Me - Rockwall, Texas

They always get orders wrong. They let me know that they were out of bread bowls 10 minutes after ordering, gave me a bowl of soup instead of a cup and were apparently put out when I actually wanted the $0.40 difference still owed me. On principal, if you give me a substitution of less value at least make me whole. They don't care and management is horrible. Avoid if possibles read more

Delicious food. Most of the time service is good and the ambiance is casual. There are times where you'll have to wait a bit when it's busy in the kitchen. But restaurant is fairly clean and if you're looking to work here, it's a friendly environment. read more

Panera Bread - BLT on white miche, add onion, and tomato soup. - Salad Near Me - Rockwall, Texas

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Morgan at the Rockwall location in I-30 was very great! She was happy to serve my mother and I. Morgan treated us like we were the only guest in the restaurant and was very informative and knowledgeable of her job and product. Thank you! A great experience somewhere can sometimes make up for other shortcomings that a business may have, such as food value, convenience, etc. I'm not saying that Panera had those things here, just making a point how if they did; then her and the staff being so kind would've made up for it most likely. My mother had the reliable and delicious Napa Almond chicken salad sandwich, and I had a lentil soup + the Poppy Seed Salad. Lovely food and lovely day! I enjoyed it! read more

Panera Bread - Salad Near Me - Rockwall, Texas

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WARNING! WARNING! WARNING! This must be one of the most poorly-managed Panera franchises in the US. I am a big Panera fan (really!) and I've eaten at dozens of them around the US. Their coffee is typically every bit as good as Starbucks and their steel cut oatmeal is crazy good. But this particular outlet is simply the bottom of the barrel. And, I've eaten here a few times since they opened - each time hoping, no praying, they would improve their level of service. It's 7:10 AM on a Sunday and you know you're in trouble when you've paid for your breakfast, been handed your cup and you turn around to a completely empty coffee bar. Yep, there's no coffee out (zip, zero, none) and there's no coffee condiments out, no hot water, no milk, no cream - nuttin. The coffee bar be friggin empty. This at 7:10 AM. Then, there are the (many) employees - all running around like it's their first day (perhaps it is because everyone else quit last night?) avoiding customer eye contact and any form of communication explaining (or heaven forbid, apologizing) why it is taking 20 minutes to get some coffee out to the coffee bar. How does this happen? Well, I'm guessing: a) they all showed up a few minutes before opening and, b) the clueless manager does not know how to run a Panera and manage hourly employees. So, we are left to ponder: Is Rockwall, Texas simply a God-forsaken hell pit of under-performing corporate eateries (Olive Garden aside) that, through its evil powers, has sucked yet another chain food eatery into its clutches? OR Will the hapless owners of this franchise actually wake up and read all these bad Yelp reviews, hire a competent manager and avert a spectacular retail failure in one of Rockwall's premium retail locations? Stay tuned (and most definitely eat elsewhere in the meantime)! read more

It was my first time goin to Panera I order a bacon sandwich. When we got home I was shocked to find paper with the cheese I felt so disgusted and unpleasant and contemptible. Thank you for reading my review read more

Panera Bread - We found paper on my sandwich I felt so frustrated and disgusted. - Salad Near Me - Rockwall, Texas

I mean I was so excited about this place opening. I ordered a Steak White Cheddar Panini, and the guy asked me what side I wanted and I said an apple. I got home and checked, my sandwich was cold- was never heated up, so...not a panini. It's supposed to have pickled red onion, none of that. It's basically cold bread with cold roast beef and cold cheese. And the kicker was when I looked into the bag and instead of an apple, I found about 4 slices of white bread...just sitting there? Not wrapped? I mean how lazy are your employees? Have some self respect. $10.27 for this? read more

Panera Bread - Here's my "steak white cheddar panini", cold, and missing some ingredients. - Salad Near Me - Rockwall, Texas

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Was super excited to get Panera while away from home since I don't have one near me anymore. But man, what a mess this location is!! I ordered two Pick 2 meals and a salad for curbside pickup. Unfortunately it wasn't until getting home that we realized they gave us a BBQ chicken salad instead of the Thai salad I ordered (inedible since I hate BBQ), bread instead of chips, a Greek salad with rotting black lettuce, and the sorriest excuse for a sandwich I have ever seen in my life. Really, look at the picture - it was about 1 tablespoon of squishy chicken salad and 2 teaspoons of BBQ sauce. Truly laughable how skimpy it was. All in all, our 5-item lunch yielded about 1 editable meal in total. The app wouldn't let us rate our order or file a complaint with corporate either. After reading how awful this particular location is, I wish I would have saved my money and went to a trustworthy location. read more

Panera Bread - Sorriest excuse for a sandwich ever - about 1 tbsp or mushy chicken with a few drops of BBQ sauce - Salad Near Me - Rockwall, Texas

I should have read the reviews before going here. Ordered one on the breakfast wraps on my way out of town and the wrap wasn't wrap completely some of the food came out the bottom it was hard to eat it and drive. Next the coffee it was great but the creamer that they put out is not being kept are maybe is not filled each morning it was about 8:29 when I went in and pretty much empty. Went in today the coffee had a bitter taste and I'm wondering if it was fresh. The creamer was the same as it was yesterday empty and I went in at 7:40am. I signed up for the unlimited drink but at this point I will drive further to Mesquite they seem to have better reviews. read more

Panera hasn't figured it out yet. The pandemic is over business is booming but this location still only serves 3 sandwiches, at 7 am the bagels weren't out, coffee not ready, no creamer, staff not ready for business. So much potential and opportunity lost. read more

Let the photos speak for the review. Now, if you're going to be like "Croissant grill cheese? Of course it's going to burn!" Really? Maybe around the edges and be a bit brown, but that's appalling. Didn't even eat it. Asked for a refund and went to a different restaurant. read more

Panera Bread - Supposed to be a grilled cheese with add-ons - Salad Near Me - Rockwall, Texas

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Very bad experience. Placed an order, waited for 30 minutes and after not receiving food, I checked with the kitchen. They told me "sorry, the order never made it to the kitchen". I had the receipt. My debit card was charged. The order just never made it from the front to the back. What's worse, there are no checks and balances to even know. Nobody checked on me. I asked twice while waiting and was just told "sorry we're busy". I requested a refund and politely told the manager this was my first and last visit to a Panera. There is plenty of other great food around with better service. read more

Nothing like the pictures... 58 characters is a lot to write about. But I'll keep adding... read more

Very disappointed! I liked their spicy take of their new chicken sandwich but honestly the prices are outrageous. I paid $11 for one sandwich and opted out of a side the cashier recommend the chopped cucumber, tomato side and it was not even enough to feed a 1 year old. Overall, very pricey for mid grade ingredients and high prices. :( read more

The last half dozen times I have been to Panera Rockwall,mistakes have been made. In the beginning I gave them benefit of the doubt From getting orders incorrect, to failing to bring my completed order via delivery, to taking my order in a drive through on a Saturday morning, and then telling me they are NOT open yet. My patience is lost. read more

I have ben to this location multiple times and had different results. This last time was a mess!! Used the drive-thru cuz I thought it would be quick...wrong answer McFly. After paying the worker at the window, I was asked to pull up and park in a designated "we will forget about you" spot. As I waited what seamed like an hour, I had time to speak to another forgotten soul in the car next to me. She had been waiting at least 5 minutes before I had arrived. When the young, gingered lad came out to give someone their food, I asked him if I would eventually, someday get mine? He said he'd check and trotted back inside. Several minutes later, he emerged empty-handed, and informed me that they were out of chicken salad...how is that even possible??? I asked for a replacement sammich and he trotted back inside. "Several years later" he re-emerged, bag in hand and exclaimed that they had miraculously found the aforementioned chicken salad. I thanked him and asked if he would assist my fellow, forgotten empty-soul mate. Which he did. read more

Tried again....60 bucks later I'm hungry and bitter. Sandwiches were ridiculously scarce of any meat. Soup was bland, bread was hard an not edible. Our dogs did gobble it, but they will eat anything. Cinnamon crunch bagels are the only reason to go there. read more

Everything tastes so fresh and flavorful and I cannot beat their cooking from my own kitchen. My husband and I really enjoy this place in the evening when it is quieter. Looking forward to the return of the Turkey Chili in fall. read more

Panera Bread - I love everything they have here! Customer for life. - Salad Near Me - Rockwall, Texas

I have a long history with great service from Panera Bread but this location just does not meet the mark. I'm dissatisfied every single time. As of most recent, I ordered delivery that has taken over an hour to be delivered to my home, which is less than 10 minutes away. I called the location to check on my order and all the manager could relay thru the person who answered for her was that she has no idea what he's doing - they're are slammed and my food should be on it's way. Wow! Do yourself a favor and don't waste your time or money. There are several other sandwich shops in the area with much better and more efficient service. read more

Mmmmm. Panera is one of my favs! I would come here so much more often if it wasn't so expensive Today I tried the spicy Thai chicken salad. Delicious!! I got the pick two which includes a, half salad. That was plenty as it was a good sized serving. There was a good amount of chicken, edamame, peppers, crispy wonton strips & a delicious dressing. Will definitely get again! Also got a cup of chicken & wild rice soup which is always great. Served with a baguette on the side to dunk in the soup! I also got a prickly pear hibiscus tea. Sooooo good & refreshing. read more

Panera Bread - Lovely outdoor seating - Salad Near Me - Rockwall, Texas

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