Many thanks to the kind, thoughtful, and devoted young man that helped w my order. He fixed a bag of ice as I was traveling a long ways to tend to my sister and wanted to get her favorite Schlotzsky's but needed to keep it from spoiling. What a great employee! The food was fabulous as usual! read more

Super clean! Served fast! Delicious! Go! This is the best Schlotzskys around. We both had the medium dark rye Schlotzsky's original meal. The tables were clean. The drink area was clean and the cinnamon rolls from Cinnabon looked absolutely delicious, but we abstained read more

The food was subpar. Staff was courteous and professional, though. I don't think I'll be back. Cleanliness is an issue.

Great place to go for a great sandwich yeah it clean friendly service and great looking food too they will fix your sandwich in so many ways you'll have to like one of them yeah you better go see these guys. read more

pizza are $5 but they aren't worth it. Why do yal not put any sauce on the pizza. tastes like pizza toppings on bread. terrible.

I love Schlotsky's. I don't love this one. $15 for a medium, tasteless, unappetizing, flavorleSS meal. The bread is still good but it is the absolute worst sandwich I Have gotten from any Schlotsky's. Needless to say, will never go back. I should have known when there was no line in the drive-thru at noon. My coworker agrees. read more

Spent $45 on eight classic Cinnabon got home. They were hard they were not fresh call back to speak to The manager. He did not offer any help or credit or anything. He said there Cinnabon are always fresh. Everyone makes mistakes they probably were sitting all day we picked them up at 8 PM. I can see why they're not fresh but why lie and say that they were fresh, anyway we're not coming to this location again Spending almost $50 hard earned money for cold hard Cinnabon that's not right read more

Ordered two sandwiches to go. I'm not sure what has happened at this location but both sandwiches were gross. The tomatoes and lettuce were slimy. 1st Picture is what a sandwich should look like and second picture is just plane gross. Tried to call the location to let them know but they hung up on me before I could even explain what we got. read more

Schlotzsky's - How they advertise the sandwich - Sandwiches Near Me - Rockwall, Texas

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Ordered online and used delivery. Online order incorrect. Called to indicate what on order was incorrect, was told had to come to store to either remake or refund. Order was online, they had all they needed for refund, WITHOUT going to store. Are they that archaic they cannot provide a refund online, when the data is RIGHT THERE? Seriously? Update- within a couple hours, franchisee/dist mgr reached out with an email apology, and provided the refund directly- without me going to the store- yay! Thanks Mr. Ban read more

Traveling through Rockwall and stopped to eat at Schlotzskys. One person covering at 6 pm could not see the severs face. Women's restrooms were super nasty. Don't go. read more

pulled up to this location BEFORE 9 was told they're done taking orders because they cleaned up early. clearly people are traveling through and this is one of the towns with food read more

Incomplete order....... again Good food bad customer service. Management needs to do better quality control on delivery orders. read more

Went in on Saturday afternoon. The girl at the register barely even acknowledged me. I asked what kind of soup they had. All she did was point to the menu behind her. As their soups are not clearly marked I was confused and didn't see them. I asked again where the soups where. My friend had to point them out to me. The girl just stood there staring into oblivion. We ended up just walking out as she apparently really care to help us. I get tired of crappy customer service and choose not to return to places that employ people who don't care. read more

I feel like this place is so underrated. Their sandwiches are amazing, I could eat them everyday and never get tired because there's so many options to pick from. Food is very well priced for the quality you get. Only reason I took off one star is because their drive-thru does seem to be slower than most. read more

This is for the Schlotzsky's in Greenville, Tx. This is by far the worst one I have been to. It scores low on my scale straight across the board. From definitely not friendly to not getting what I paid for. They didn't even want to know why we weren't happy with our order. So think before you eat here. I've eaten at many Schlotzsky's at they were terrific! read more

2016 Yelp 100 Challenge Review #91 I stopped by recently to pick up a Caprese specialty sandwich to go. Service was friendly. It took a sec to get my sandwich but I don't mind. I know they made it to order and it was delicious veggies in a ciabatta bun. I like that they have a rewards system though its via an app. 7 visits gets you a $7 reward. A nice, casual sandwich and more spot. read more

Schlotzsky's Deli/ Cinnabon - Rockwall, TX is crazy good. I've been eating subway and Quiznos long time but after eating sandwiche here both of those places are trash! You can tell the quality of the meat is way better than subway or quiznos. Last night I tried Pizza and they are very good as well especially for the price. The new Theme in the store is very modern. They bring the food to your table, no more waiting fighting at the window. Service and staff also good and friendly. read more

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Guess it's a bunch of unsupervised newbies working at/managing this location. Both sandwiches we ordered looked wrong, and one had way less meat than it usually comes with. Disappointing. read more

This place is always such a hit or miss for me. Depending on how late you go will depend on how nice the customer service is. I like their food a lot but there have been occasions where they arrived cold. However, let's get to the nitty gritty here. This isn't some five star restaurant (obviously) but the food is tasty, the prices are reasonable, and I have yet to get food poisoning from them. BONUS! Customer service definitely needs improvement but hey, this can go on my long list of first world problems! read more

This was my first time trying Schlotzsky, and I was very impressed. Super nice staff who even brought the to-go sandwiches to our seat. If only other places around here are just as cool. Good job Schlotzsky!!! Food was yummy! Service was impeccable! Store front was clean and welcoming. read more

We would give them a higher score if we had gotten our food. Even though we arrived at 8:24 and they close at 9:00, they wouldn't serve us unless we took our food to go? You aren't permitted to eat inside after 8:15. Boo read more

I had a Medium Original today at this location. In all other ways, everything went as expected. Place is clean, customer service is okay. But my sandwich had only 2 thin slices of salami on it (probably not even a half ounce), no other meat, no olives. I won't pay $10 again for a sandwich, chips, and a drink if this is their idea of a sandwich. read more

An above average location of what I would consider to be a quality sandwich/pizza chain. The food at this location is always served promptly and fresh, and will make edits to the sandwiches as desired by the customer. The restaurant space is adequate, although the large windows surrounding the restaurant mean that at times the sunlight can be blinding from certain angles. As far as the menu goes, there are a few vegetarian options, but selection is limited. The Schlotzsky's Chips are generally quality, and I would recommend them as a size if you're feeling a bit hungry. The drink sizes are very large in general so you may want to consider smaller sizes if you plan on ordering a drink. read more

I've always called schlotzskys "airplane food" but to be honest I think I've had some airplane meals that taste better than Schlotzsky's. I personally don't enjoy it, the bread doesn't taste good to me. read more

So I ordered a turkey original and there's no sign in drive thru or in the store to say what's on the sandwich. I told the drive thur person that I did not want the original because of the pork. You think he would have said well there's pork on the TURKY ORIGINAL TOO! Nope, he did not say a thing. I bring the sandwich in to get another one with just turkey and the manager says well do you want me to pull the meat off. I DO NOT EAT PORK SO NO CAN YOU PLEASE MAKE ME A NEW SANDWICH. I could have pulled the meat off my self if that was the only problem. They are looking at me like I am crazy because I asked for a new sandwich and explained that the sign did not explain the sandwiches content. It's crazy to get attitude from people and your paying for the food.....and eating it! read more

It's not that I have high expectations for fast food chains but this location is extremely sad. It was extremely dirty and the food was not made as ordered. No onions isn't exactly a complicated order. Kids Mac came out cold. Hard dry noodles and cold. I asked if they kept their Mac cold and reheated as ordered or if it sat in a pan. They couldn't answer me. Only that supposedly Schlotzsky's has a policy about sending out cool food for kids so that it doesn't burn their mouths? I would rather it be temperature safe. Hopefully my child doesn't get sick. I won't eat here again. There are too many other fast food locations when you're on the road. read more

I wanted to treat my office staff to Cinnabons for breakfast. The Rockwall, TX Schlotzsky's normally opens at 10:00am. The restaurant manager came to work early to bake Cinnabons for our 50 employees, and had them ready at 8:00am! Our staff was very happy this morning due to this manager's outstanding customer service and delicious Cinnabons! read more

The turkey club was pretty good. Tasted fresh. Husband did not feel as positive as he compared it to a Forest Lane location that he loves. But I would come back. read more

Cold sandwich that was slightly soggy on parts and may have been toasted hours ago...not sure. I didn't even complain but the 2 people at the drive through were rude. They treated me like an idiot because I couldn't hear them on the speaker. When I got up to the window they just took my card, closed the window then stood there with their back to the window, leaning on it. When he came back he said "here" and handed me the bag and closed the window then resumed leaning on it. I've been to some great schlotzky's with well made food and service but I will never return to this location. It's the attitude that kills me. The people who are wanting $15/hr but get all upset and treat you poorly because you asked for an extra napkin or ketchup packet. It's like you're there bothering them and they have much better things to do than care about some family sitting in the drive through. So disappointed. read more

I have to assume the store in Rockwall Texas is a franchise correct? I've eaten there 4 times since Aug 2012. Each time something is a bit wrong. Today I purchased 2 Med Originals, though they got the specifics correct, the amount of olives they put on both sandwiches was just sad. I realize that if the store is a franchise, it can cut cost if needed where they choose, but I would hope that corporate HQ would want this store to make "Schlotzsky's" look good, yet every time I go to this specific store it makes me less likely to go to other Schlotzsky's sites in other cities. read more

Awesome service! The gentleman working the cashier hooked us up with a free kid's meal for their Sunday special and double cookies for our kids. Speedy service and extra friendly. read more

I gave this Schlotzsky's 2 stars. I normally love Schlotzsky's, but this one just doesn't give you Schlotzsky's hot sauce to go. They have got cheap and got a lot of Louisiana hot sauce. It seems to me like they should offer Schlotzsky's hot sauce to go. read more

I often go to Schlotzsky's in Irving near my work for lunch and I love it. I have tried the one in Rockwall, near my home, a few times and the food has been horrible each time. The turkey sandwich may have had two slices of turkey on it and the bread was hard. Last week I thought maybe it was just the sandwich, so I ordered a veggie pizza. Very disappointed. The veggies were only in the center of the pizza and there was so much pesto on it, I couldn't even eat it. I won't be going back to this location. read more

Went at 8:30 tonight. The two girls at the counter were really not very interested in me. They eventually asked me if I was ready to order (after I had been standing there for a few minutes). Ordered my sandwich, paid, grabbed my table sign and order number and sat down to watch TV. There were two other customers in the store and maybe one car in the drive-thru. I watched TV for 15 minutes, got up and left. I sat in my car for another 10 minutes watching through the window. Someone finally came and took the table sign away. Meanwhile, two people who came in after I did got their food. My take - Customers are tolerated here, not valued. Service??? They must think their food is so good, they don't have to provide good service. They worked hard to earn this single star, so here it is! Enjoy! read more

The service at this location is the absolute worst that I have ever had in my life. If I could give zero stars I would. We waited in the drive-through for 30 minutes. When we asked to speak to a manager at the drive-through kiosk, we were told we would have to wait until we went around to the window. 45 minutes later we got our kids meal and when we explained to the manager that we were long time customers, her response was, "we have a lot of regular customers. Losing one isn't going to hurt us." They change the prices almost every time that we go in. They charge $.90 to upgrade to a bag of chips on the kids meal that costs less than five dollars. Sometimes they charge $.60, sometimes they don't charge an upgrade at all. The management and staff at this location is inconsistent, slow at service, and extremely rude. Our family has decided to drive to the Forney location that is 20 minutes away, instead of driving to five minutes to the Rockwall location based purely on the lack of service that we receive at the Rockwall location. read more

The owner/manager is extremely rude and has been consistently rude on previous visits. He treats his employees poorly and customer service is absolutely awful. He is difficult to understand and blamed us for a mix up with ordering rather than taking care of the customer and continued to be rude. Very disappointing. The food is good, but they need to figure out how to treat their customers. We won't be coming back after this last experience. read more

We eat here once or twice a week. Their hot sandwiches are still among the best among chain restaurants IMO. The "Original" or just a good Ol' Ham and Cheese are our favorites. Their chocolate cake is also very good. read more

I have been to this Schlotzskys location before and after work. There always seems to be a problem. When I go through the drive thru, i can hear the owners arguing and yelling at each other that the employee and i can't communicate. There is no garbage can when you enter or leave the drive thru, There is constantly dirt and mud underneath the drive thru window. The soups that I order tastes watered down. When I order a salad, I am only given ONE side of dressing. That just isn't enough for a full sized salad. When you order a "combo," you don't get any sort of discount at all except for the original or the smoked turkey. For every other combo, you are charged individually for every item. The Wi-fi inside is very very slow. I come here time and time again hoping my experience would get better but still no improvements. I will no longer be coming here to eat. read more