Im an ongoing customer, but these last weeks the food, cleanliness, customer service, has definitely declined. My meals have not been properly prepared, missing sauces, and ingredients (onions,cheese, etc.), my soup brocolli cheddar was watered down, my silverware was dirty, and the person preparing the food had a bad attitude, he seemed upset to be at work, the restrooms are extremely dirty. I will no longer eat here, for the priceyness the quality is very poor. read more

Honestly I'm not surprised they have a 2.6 review they were highly unprofessional and incompetent I ordered an order Friday for my company granted I called talked to their store manager Monique that I would need it on time of pick up 6:15 on Monday my order confirmed pick up time I went to the cafe at 6:30 (mind you 15 minutes after my scheduled pick up time )and the employees told me I was 30 mins early I couldn't pick up until 7:00 how is it marked for rapid pick up if the time THEY give you is incorrect he said they were not informed of the pick up time even though it says it right on top of my order ... then they come out 20 mins later and tell me they are all out of sausage breakfast sandwich's they offered me other bread however there was a two dollar difference in price I paid for the more expensive one and they gave me the cheaper one I don't understand how I placed the order Friday and they ran out ? ... and as I'm waiting mind you it's 7:15 am they are in the back of the kitchen talking playing on their phones so I ask nicely how much longer and he hands me the bag already done ! I have no idea how long it was completed I get back to the office and they forgot one of my sandwiches mind you it was one for the CEO of course it's his sandwich I will never use Panera again spend your money on local Riverside mom and pop shops that will have excellent customer service and have your order correct and honestly this wouldn't be a big deal but it was over a $200 order ... stay away spend your money local read more

The Food tastes fake. Idk what it is, but it doesn't taste like real food. Bread is okay though, coffee too. I went in for 1 cup of coffee once, cost 2.50, realized I didn't have my change on me, so had to use my debit card. I put the chip in, first thing it asks me...How much would you like to tip? WTH?? Why are all these places asking you for tips at the counter for just taking your order??? Seriously?What times are we living in? NO I'm not going to tip you for doing your job and taking my ORDER!!! I can't, I can't with this the times we live in, everyone wants something for nothin. read more

This place is a complete joke when you enter to the restaurant you can read the items that missing for the day today 8/26/23 missing strawberries and scrambled eggs so I proceed to Oder through the self Ordering , before I finish Oder my salad give me an warning salad will not come with arugula I'm sure this place can continue to stay in business because Genaral public is just too ignorant to demand better service from big corporations read more

If I could put negative stars, I would. The website won't place orders and the phone app won't allow for delivery. So I phoned. The person who answered the phone transferred me to a manager, Shawn Tuiaea. He was rude and not helpful at all. He said I could not place my order over the phone. After I told him that he beefed to place my order because I could not place it any other way, he said he would check to see if he had a driver and asked me what department he should go through. I said I don't care what department you use, I just want my food delivered. He said, you could come pick it up, I said, if I wanted to do that I would not be on the phone. He said, well, it seems like you can't be pleased so I can give you the number to our corporate office. I said, what? Now you refuse to help me? You just said you'll look for a driver and now your not?! He Said, well it seemed like you didn't want that. I said, I want my lunch delivered. He said he would check, put me on hold, and I've been on hold for 10 minutes. He's not coming back. I place large orders for business meetings often. Or I USED to. We are a mid size mortgage company down the street, we will get our meeting food elsewhere from now on. Worst Panera Ever read more

Absolute worst Panera bread ever. I waited for well over an hour to get my order and all my food was not in the bag. The manager could not explain to me why that people came long after me and ordered got their food and ate and left before I got mine read more

Usually go to the Redlands location and this particular location could use some better housekeeping behind the cashiers. Just experienced a customer go on a tirade about cleanliness too. Right after that incident I saw one of the employees (Ed) go to the floor to make sure everyone had their order and greeted some familiar customers. He was warm, friendly and sincere! Take note Panera corporate! You have some stellar employees despite the negative reviews. read more

On Monday, October 24, I ate some soup and a salad for lunch at the Riverside Plaza Panera restaurant. Monday afternoon I started feeling tired and a little queasy. By Tuesday evening I was sick but thought I had the flu because I was achy and had a fever. On Wednesday, Thursday, and Friday the flu-like symptoms continued and included diarrhea. I called my health care provider and was able to talk with a PA who told me, after asking relevant questions, that I had food poisoning most likely from the salad I ate at Panera. The following week I was still sick with no appetite and feeling dizzy and nauseous all the time. I had to go to urgent care twice. I got an IV the second time because I was dehydrated. I called the restaurant on Thursday, November 3. One of the employees took notes on my experience and said the manager would call me the following day. I haven't heard from her yet. I will never eat at this Panera Bread again and don't recommend it to anyone else ever. read more

The bakery is decent but the kitchen is basic. Nothing I can't make myself at home. The cleanliness, however, is terrifying! Indoor and outdoors. Just horrid! If you like to eat on a clean tabletop like most humans, I suggest you stay away from this location. I normally order to go, and then when I decide to dine in I quickly remember why I don't. Shame on you Panera! Shame on you! read more

Panera Bread - Sandwiches Near Me - Riverside, California

The parking situation here is ridiculous... you'll never be able to quickly park and run in, but I understand that is out of Panera's control. Every time I order through rapid it shows me an eta of 5-10 minutes from now, however when I show up at that time it takes additional 15-20 minutes and theirs a huge line of people experiencing the same thing. Never come here on your lunch break or to stop and pick something up on your way to work, YOU WILL BE LATE. I understand some places are understaffed but almost 4 years later how long are we going to continue to blame everything on C*vid? read more

I have one complaint about this specific location. On numerous occasions I've experienced and witnessed others being ignored when requesting items that were missing or not available for customers. For instance, I order large iced coffee, one day they didn't have ice and today they didn't have large cups out. Both times I asked for help, I was acknowledged and then never actually helped. I waited at least 5 minutes one time. Aside from that, they prepare food in a timely manner and are generally kind. read more

Order the you pick 2. I love the option of half a sandwich with a salad. Best of both worlds and healthy. read more

Panera Bread - Sandwiches Near Me - Riverside, California

I think I would appreciate if the person TAKING the orders would let their customers know how long of a wait we are expected to get our food that would be great. It took 20 min for our food. I'm glad I wasn't in a hurry to get somewhere. read more

***This review is for the Rapid Pickup*** 1 out of 5 times my order is ready by the time I arrive which is way after the allotted 10 minute allowance they have. And if there is something missing they NEVER offer the 'free treat for your trouble' I'm not one to ask for it bc whatever but the fact that it's posted on the receipt means you should honor it without the customer having to ask for it. Today my order was sitting behind the counter in their prep station while I was waiting...waiting... And finally asked about it... The girl looks down 'oh here don't know why it's here' :/ UM probably bc you didn't package it and put it on the pick up shelf. Also a couple of months ago they had crap in their soda machine that my kid ingested which we didn't know until after we left the location. I called the manager to let them know to clean it out and honestly see how they would handle the situation... Her response 'Oh ok thanks we'll look' UM so no I'm so sorry is your son ok? Is there something we can do?... NOTHING. My impression is management and the employees don't really take pride in their store and their practices. I like Panera's food so that's why I keep returning however if there was another store near me I would go to that one (Tyler is to far f read more

Panera Bread - Panera tea is the best! - Sandwiches Near Me - Riverside, California

3pm in the afternoon on a Saturday. Dang never thought I'd experience literally disrespectful Employees, talking shit on customers to customers Right behind the Barrier separating the dining room. Lady in front of me ordered Broccoli Cheddar and They had Ran out, So she would have to wait for them to "do their Job" and Prepare Another Batch of Broccoli cheddar... Male employee behind the counter said She would have to wait 20 minutes for her Broccoli cheddar to be prepared because they are all out and offered her a different soup instead of her first choice. But she said she would wait and Be fine with the 20 minute wait time. Immediately after I ordered I took a Seat To hear the Employee talking Shit with the Manager I'm guessing because he was In Some Slacks and a Plain Color Tshirt. (Employee: She said She wanted the Broccoli cheddar I told her we would have to Prepare a new batch but she doesn't care. Manager: "Oh my God now we have to make a Whole new batch of Soup just for her"? They continued to complain the entire time and Talk about How Bothered they were That they had to do their job.... I only ordered 2 sourdough Bread Bowls With the Bowls hollowed out for me and it's been over 17 minutes to get my 2 Breadbowls. I am not a current employee of Any fastfood Place but I'm sure this is not the way it works...... also. I tipped $5 because it's in the Middle of a Pandemic..... just do better.... it's not hard... Have you seen the Competition? read more

I first of all like to apologize to all those that have had bad experiences at Panera. But Panera is easily one of my favorite three places to eat. Personally being a vegetarian there's more options available to me than other places. I also LOVE my pasta and bread bowls soo...Panera is awesome. They have a wide variety of soups, sandwiches, salads and a good choice of pastas. They're desserts such as the mini rhubarb cake is delicious, they make pretty good drinks. I don't always get those. I love they're pick two where you pick two, your choices are: -cup of soup -half a sandwich -salad -pasta And it's a pretty good amount for $7.12, so in my opinion you get a pretty good fills worth for the price you pay. It's a great environment, love eating out with my friends there all the time. I definitely recommend it! :) read more

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I don't remember the cashiers name but he is an elderly man and he was very nice to me he had very great customer service as well! Would recommend coming here! read more

Soup is always good choice at Panera. Broccoli cheddar a must have. Order ahead good. Parking really stinks at this location had to park in a lot across the way. Only drawback. read more

I ordered bagels and tubs of cream cheese at 5:30 am to be ready by 7:30 am for pick up's at 8:05 it still was not ready. It os ridiculous to make people wait 35 minutes for an order. Oh and that's 35 minutes while I'm still here and don't have my order. Tick tick tick the clock isn't stopping and I still haven't got my order. What is the point of order ahead? read more

We come here regularly and today (2/25) we ordered at the kiosk and they were sold out of the tulip sugar cookie and that's our favorite part about eating here. But paneras awesome employee Dana went above and beyond and found the last one and brought it out to us when we were waiting for our lunch! Truly made our day. Thank you again Dana. We look forward to seeing you next time! read more

Panera Bread - Asian crunch salad - Sandwiches Near Me - Riverside, California

The food is good but the service is bad! I took a couple of my team members out for a well deserved lunch. We had been working on a project and I figured lets get off site. They opted for Panera so we decided to patron this location. Ashley was a bit brash and very snappy therefore making out ordering experience not the most pleasant. We got our order in and decided to find a place to sit. We got our drinks and then waited for our food. One of the sandwiches came out incorrect, we told the server and he went back to get it corrected, he brought it back it was still incorrect he took it back a second time and once more it was incorrect and this time a completely different sandwich then what was ordered. He takes it back again, finally it comes back correct however they forgot the chocolate chip cookie. My staff had completed their food by the time my order got made correctly. How hard is it NOT to put mayo on a sandwich and to get slaw on the side and not on the sandwich. The fact that a simple sandwich couldn't be made properly coupled with the attitude of Ashley did not make for a pleasant dining experience. read more

are y'all OKAY?? i just wanted a bagel pls.....anyways don't ever mobile order here bc the past 3 times i mobile ordered they don't set food aside and sell out or they lose ur order read more

The guy bagging orders at 11am on 11/02/20 is super slow . He's just doing his own thing doesn't check on the order you ask him to if he has to check it he skips it and does the orders he doesn't have to check. Looks like he shouldn't be working there or anymore read more

Really wish they would update their items on if they are available or not. I'm tired of waiting 2-3 days for my money back because your management team can't do their job. read more

Every time I order an advance catering order from this store, they are alway late! I have scheduled to pick up the catering and the order is still late! They never have orders ready when it's requested. This morning I received a call from the driver (at the time my order is supposed to be delivered) and he says "I'm on my way, I'm just waiting for your coffee to brew" then how are you on your way if your still at the store? They have a very nonchalant attitude about being late too. Poor service, and poor customer service! read more

Typical Panera Bread-- but located in the Riverside Plaza. Lunch time does get a little packed; however, this place is usually a great place to study or just catch a bite with a friend. On top of that, not a lot of students from UCR come here-- which is a plus because I hate small talks and running into random people. There are great deals here and delicious soup-- which is like the same as the other Panera Bread locations. I would list some items here on this review, but I've already done so on the Pasadena location. Free wi-fi, and the workers here are pretty friendly. The best suggestion is to apply for the MyPanera card-- just because you get free items RANDOMLY! Especially if you come in a lot-- which is pretty cool because it's like a little surprise you'll never know about! :D read more

The service here is not great... I love panera bread, just not this one. I only come because it's close to my office

Horrible! I ordered my food online over one hour before my pickup time and yet it was not ready when I arrived. What's the point of pelt seeing online? I absolutely will not be returning!!!! read more

As far as Panera locations go, this one is average to above average. My main issue with this location is that their counter customer service personnel need a lot of training. Whenever I come into this location, the counter service people are always working on another task and they often leave you with the impression that the unpacking of plastic utensils are somehow more important than a paying customer. Because they are rushed, their attitude can be piss poor at times. For example, when I ordered a dozen bagels and asked for two tubs of cream cheese that haven't been sitting out on the counter (rather than in the refrigerator), all I got back was attitude from the counter person stating that she had "literally just brought them from the back." As I had been standing in line I knew that to be not true. I took her attitude as a no and I cancelled the cream cheese order. As I left, the tubs of cream cheese were still sitting on the counter. It is obvious that they either don't have enough staff assigned to perform all their work tasks or the closing crew is not properly stocking for the morning shift. Either way it is management issue. I need to find a new place to get bagels. read more

First time using the Panera app to pick up my order, pretty simple. I get to Panera and wait a little, I go in the restroom and it's filthy. Then I go to see where I pick up my order and I asked an employee where do I wait and how do I know my order is ready. The employees says, oh you can just wait on the bench in front of the kitchen and we'll call you. Well I waited, and waited, and waited... and see several people get there order from a shelf. I go to look and sure enough there was my order. NEVER ONCE did anyone call my name or bother to ask, have you been helped? Or anything. Very disappointed with the customer service. I posted this a month ago and I'm still waiting for a response. I'm glad Panera is so inconsiderate. I will go to their corporate website to share how poorly employees are trained. read more

I'd give 0 if I could. Under staffed, rude workers, they take an hour to bring out heated up soup and a sandwich. If you do pick up no one tells you were to go, you get ignored, and you need to check all the bags to see which is yours. My husband is Mexican and tattooed and he said he's never experienced the looks and rudeness he got here at any place ever! I'm leaving this review after 2 horrible experiences! read more

I would never order from this place again the service sucks and every employee in there should be fired the wait time is long for simple items and they never give a proper expl to why they take so long worst Panera bread to go to read more

This place is a rip off. I have used their pick-up service and it has always been short. Today I was 4 bagels short and they refunded 2. I also order cream cheese for 18 bagels, supposed to be included and they sent a single cream cheese for 1 bagel. I also ordered a sandwich and a side and didn't get the side. They told me i have to come back to the shop to get my money back. Last time they shorted me like 10 bagels and i went back and got the moneyback. They charge a lot for getting a little. My tab today was almost $30. Be sure and check everything to make sure you are not cheated too. read more

Not a place to go to. I ordered curbside pick up since I'm in a rush for work. I was sure to place my order extra early, so that I didn't have an excuse to be late. I show up and let them know from my app that I had arrived. I waited in my car for over 15 minutes with no sign of my simple 2 item order. An iced coffee and a blueberry muffin. Finally, I decided to go inside and grab my order. I thought they were probably packed and that's why my order was not coming out, but no. There was nobody in there. Empty. I ask the lady what the problem was and she said they didn't have my order. When I can see it right there!! She asked for my name and that was my food and drink. So I leave with my bag and drink and get to work and my order was completely wrong. I ordered a blueberry muffin. They had given me a vanilla cinnamon roll. Not only am I late to work because of Panera, I am out of a breakfast and will not drink my watered down iced coffee. I paid for a free coffee subscription for every month and I will definitely be canceling it. I will also never come back to Panera. Worst experience ever. read more

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why do you guys not have the same soup as other locations? 10vegetable is bomb but you don't have it here but the Tyler location does... also flies all over the pastries and bread yum.... also got a grilled cheese and tomato soup and the sandwich was definitely not grilled. the bread was soggy and i asked them to remake it and it came out the same way... they should just call it a cheese sandwich because it is not grilled nor crispy read more

I like Panera, but some things just don't make sense. Why fill the dressing cups only half way and not allow people ordering delivery to order extra dressing? 1 tbsp of dressing is not enough. Why advertise a chicken Cobb salad and then not put chicken on it? My husband is still hungry after lunch claiming there was no protein- just lettuce. These seem like easy fixes. Manager? read more

Consistently average, that's my over all take of this location. I do have some favorites that draw me back. For example, I like the Pick Two option. Typically, I get soup for one choice, my favorites being broccoli cheddar or chicken wild rice, depending on the day. The second is often the Sierra Turkey on a cibatta roll with spicy mayo. I have tried other options, but this is my main thing. Over the years I have marked changes in the recipes, not always for the better (I never order clam chowder anymore), but I like the bagels, even if they are pricy. Some breads are quite good too. read more

First time here. Large selection and soba noodles to boot. Great Cuban, great Asian chicken salad. 7 min 35 secs this perfect, hot, crunchy, crispy, fresh, food came to our table. Friendly folks, clean bathrooms. Place is very busy for a Sunday. What's that tell you. read more

This place takes forever to order! Don't go here if you have to be on time to work! ! I give them a star for cleanliness. But my bagel was crappy. They didn't even cut it well. You have one job cook! If it for st look good then do serve it! ‍ the coffee was ok but honestly I will pass to come to this one again there are way too many more options in the same parking lot and across the street to waste you day here. My nasty bagel pix is below. Hardly toasted and half not even cut. Failed!!! read more

Panera Bread - Sandwiches Near Me - Riverside, California

The service is horrible due to poor management. I went in today to get my free bagel and there was no more and I asked if I can at least replace it for a muffin and the man manager said no. Beyond awful. I bet the Panera on Summit off Fontana they would say yes. I'm never coming here again. read more