Welcome Panera to it's new location in Pinole. Where is that? Oh by the sticks lol So I haven't been yelping lately due to I'm trying to loose some weight! LOL after my eating adventure in NYC, I gained about 8 pounds. Today, I deserved a treat. Let me start out by saying, Panera has not been a choice for me because Starbucks has always been no#1 since its so close, but now I have options. Upon walking in, friendly staff greets me and even when I sit down. What's on my mind? Pastries? ehhh cold day ummm I'll take the french onion soup in a bread bowl. Taking a look around spacious seating area, patrons working on their laptops, or just there to read a book. Very comfy home like feel, my french onion eased my tummy. read more

Panera Bread - Sandwiches Near Me - Pinole, California

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The food was ok....but these are the apples you serve your customers Good thing my daughter didn't bite into it! read more

Panera Bread - Rotten Apple - Sandwiches Near Me - Pinole, California

I like the convenience and location of Panera Bread in Pinole, CA. It's really sad how every table was dirty and flies are hovering over the freshly baked cookies in this location. I have yet to see the fireplace turned on in the winter, which makes for a cozy and inviting place to eat on a cold winter day. Please change this to a cleaner establishment ASAP. This is my second encounter with the restaurant in this condition. Last month I informed the manager when I saw fruit flies on the cookies. This is my second visit where it appears the carpet needs vacuuming , tables need attention, and the dessert area is not cleaned. We are still in Covid season. Cleanliness should be seen in all aspects of this establishment. read more

If it wasn't for my Fuji Apple Salad & Turkey sandwiches, I probably wouldn't step foot into this location! I walked in, no greeting! Cashier and the cooks were having side conversations like they were at home - not work! I gave three stars for food, but I rated this visit a two : Customer Service - Cleanliness- Awful By the way this is lunch time, so they should be even more staffed! Where are the managers? read more

Panera Bread - Sandwiches Near Me - Pinole, California

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I love their food but today was the second time I ordered ahead and by the time I got there 20 minutes later, my lunch was not there so waited assuming they were behind, but NO! my lunch had been made and taken by a thief, because they don't check who is GRABBING and GOING. They figured it out, said sorry and they will make it again. By that time my lunch hour was over. I asked the manager "Can't you check that no one is taking bags that don't belong? She said "we want the fast Grab and Go because the customers don't have to wait to see an employee. Well, I can't wait for them to make it twice. With there was lower crime here but - like every other California area, thieves are running free and taking anything they want. Don't be naive, you are losing a LOYAL and HONEST customer and making thieves happy. read more

I have not ate at Panera in years, but decided to revisit. We had a family feast and it was just average. It was good just nothing special. I actually enjoy the sandwiches from my local grocery store better. Plus, my local grocery store doesn't charge extra for swapping cheese types and adding avocado. The caesar salad was only slightly better than the bagged salad kits at the grocery store. More specifically, the croutons were better. If someone bought me a sandwich or was taking a lunch order from here, I'd eat a sandwich from here, but I wouldn't stop to get one. read more

The pastries and cookies here are ok. Bread is pretty good as you might expect. I ordered a salad. In a word...Yuk. Buried in Mayo and dressing, way too much salt and the chicken tasted like it came out of a can. I've made much tastier and healthier salads at home. Felt thirsty all day after eating about half of it. My wife said her sandwich was ok. The soup was very very salty. Overall, if I come back it'll be for coffee and pastries only. The hot food here is not great - unless you like a LOT of salt. read more

The staff despite so busy on a 12/5/20 (Saturday) were so helpful and patient. Kudos to the manager, who allowed me to use an on-line 25% coupon at the store bc the Panera app wasn't working & also went above & beyond. Thank you! I will definitely be back! read more

Great service. The staff has gone out of their way to help me; even the manager has come over to make sure I received a discount that the person working the register had difficulty applying to my order. Last Thursday, I had the Flatbread pizza; it did the trick, sated for sure. Regarding store cleanliness, I've noticed three Panera Breads have been struggling in this area; my impressions are that the lack of staff most industries have been experiencing is the root cause, not so much incompetence and laziness. read more

Pandemic silver lining. The recent infectious disease event has caused this Panera to correct-optimize its work flow. Efficient process to order online, choose a pickup time, and pick up your order in a contactless way. I've made several successful orders. Very nice to see a business improve and allow for competition with Noahs. Good news for buyers in the bagel marketplace. read more

I am giving them a 3 because my Mac and cheese is watery. The great thing is i get a free bagel for the entire month of January. read more

Panera Bread - Half of the menu - Sandwiches Near Me - Pinole, California

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I kid you not, literally the girl at the register told me she was out of change and said she would "owe me"! Say what?! I only had cash on me so what could I do? She did not give me an iou so I think I will never see that change Meanwhile, most of the tables needed to be wiped down. The food was tasty and as promised, thank goodness after the start of this crazy experience. We don't eat at Panera often, I am reminded why after today. read more

Hubby and I went on a weekday for an early dinner. I ordered a cup of french onion soup and grilled cheese sandwich. My husband also had the french onion soup with 1/2 a Caesar's salad. We shared a medium soda and a shortbread cookie. Our meal was under $20. Had I not eaten at Boudin's a few days earlier, I would have given Panera a higher rating. But after comparing the taste of the food, Boudin beats Panera hands down. Still, I think Panera's a-ok. read more

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This place is probably A-OK if you're eating there. When I was waiting for my to-go order I saw lots of hapy people eating and the folks in the kitchen were hustling. They were moving at speed and getting the orders out. The problem with to go is that when you get home or back to the office, etc., with your orders it really sucks if they've left an item out or made an odd substitution. I got chicken noodle when I had order their Mexican Corn Soup (better known in these parts as Elote). The chicken noodle soup was meh, nothing I would have ordered there that day. Salad was OK. read more

We were on a roadtrip & passing by. I really needed to grab a drink with ice. First I thought IN-AND-OUT but the line was wrapped around & around. I went across the street to Panera Bread. It started with a long line but I can wait. Then I paid in cash & the kid closed the drawer without giving me my change. It probably took 5 minutes for him to get the right person up there & for me to get my change. Finally, the waiting began. Order after order was called up but not my one drink. I kid you not, it took 20 minutes. I don't know if they need more help or better training but really?? read more

My first time going here was when my coworker bought me soup and sandwich. It was really good. I had the chicken avocado sandwich half and tomatoe soup. It was healthy and i would def. get it again. read more

You are not ready for COVID if you do not even have the right hrs of operation in your system. The Store worker tells they open at 10am, but store sign says it opened at 7am and the app tells me it opened at 9am. Here I am sitting in my car at 9:40AM waiting for them to open because nothing online or offline tells me the right hrs of operation. Get your hrs right. Neither the google map, yelp, or Panera app tell the right hrs of operation. read more

Panera Bread - Sandwiches Near Me - Pinole, California

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Service is not welcoming, utensils not stock no lids for cups. Unfortunate this location is below average for customer service, drinks food etc is delicious. Better staff is needed here. read more

I was craving a bagel and Noah's staff was super not ok. Where to next? Of course! Panera! Super clean and the employees were super helpful. I ordered some type of cheese and cinnamon bagel. It wasn't knock my boots off great. Nor was it terrible. It was Goldilocks! Just right. read more

This place is pathetic! We ordered 4 sandwiches and nobody was pleased with it. First off, they were out of greens. How does that happen. I had the Bravo Club with avocado and they wrote avocado on the paper wrapping but no avocado! Like one of my coworkers said: " just a couple of pieces of bread with some meat in the middle. Total ripoff, I will never go to any Panera for the rest of my life! I'll starve first. read more

In the midst if all my freeway driving I like to stop off at this location. The folk are friendly, glad to see me and very helpful. Their pick two option is good because you can mix it up and order a soup and salad or soup and sandwich. Your choice! I like have options. Who doesn't? Grabbing a booth by the fire place is always great during the winter. It's a charming way to warm up on a rainy day. The lovely servers come around and check on you to make sure you have what you need. They'll even get a refill on your drink for you. That's amazing at a place like this. Stop on by sometime. They'll make you feel like family. Way to go Panera Bread Pinole! Great job! read more

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All I can say about this location is they need help. Not in terms of more people but new people and better environment. I don't get how every time I come here they run out of bread. I usually get off work at 6 and by the time I get here around 7 they should still have bread. Also the cashier at the front did not even greet us. There is no music playing in the eating area and all you can hear is the employees in the back talking. My food was half full in the bowl, I pretty much paid full price for half of the food. This will probably be my last time coming here. read more

not very good service. I ordered the steak and cheese sandwiches and all they were skimpy on everything except the bread.

This is probably my 3rd favorite Panera after the San Jose & Irvine locations. Definitely better than Oakland and slightly better than the one in Fremont. It made the top 3. I clearly spend a lot of time at Panera-- much of it spent comparing the different locations using strict and objective criteria; then, ranking them accordingly. Top marks for its location: it sits atop a hill in Pinole that if you look just beyond the freeway, you can see the bay. It's rather picturesque on a clear day like today. I visited this location twice back to back in 2 days. I don't know what it is about Panera (most likely the unlimited coffee & tea refills and the rewards program-- let's be honest) but despite recent events, it still is one of my favorite go-to study spots in all of the Bay Area. There are just so many locations and it's for the most part guaranteed (barring peak hours) that you will find a table unlike those chain coffee shops. Plus they feed you real food! -Downsides- Recently, though the internet was nonexistent but thanks to Verizon hot spot, I get the connection I need. Also, the rewards program system was down 2 days in a row so I had to add my visit inconveniently to my online account. Also, the floor under the table I like to study at (the one with an outlet) was dirty and had napkins scattered underneath. -Upsides- customer requests were acknowledged when I asked one of the employees to clean under the table with all the dirty napkins. She came back with a broom and dustpan rather quickly and cleaned up the mess. I also noticed the hot water dispenser ran out of water but when I asked another employee for more water not only did they fill my cup with hot water, they refilled the dispenser as well! Other than the customer service being on point, the interior was well lit because of all the windows allowing light to shine through. There were more upsides than downsides I thought. Given my assessment, this was definitely a place I felt like I could focus well and not to mention the food is usually tasty & fresh. I only knocked out one star because the internet didn't work. Overall: 8/10 for location & customer service. read more

TERRIBLE CUSTOMER SERVICE BY PHYIUS QUALLS! My receipt said white bread but they put it on wheat bread. Not a problem until she said with attitude"i would have to remake the whole thing for you" and then she said "you throw it away " so i did. I decided to wait for my sandwich by the counter. I waited 10 mins and saw she was not making it. So I asked and she said I'll start to make it right now. She gets my bread and mayo out. And then leaves it there. Another 10 mins go by and someone else threw it away by accident since it was sitting there so long. So I asked again and they finally gave me it. And when I took a bite out of my sandwich they put Swiss cheese instead of provolone. I was so irritated thAt i just gave up. Terrible service and food. Never again. read more

For someone new to the place, it's hard to get your bearings on how the place works. The order counters are obvious...but after that, it's pretty much hit and miss. There should have been signs on where to claim your food... My order was the Italian on flatbread. Since it took me time to figure out how the place worked, my flatbread was soggy...but there were still traces of how good the sandwich used to be. My order was efficiently taken. The food preparation staff were still in smiles, in spite of being at the lunchtime rush hour. I will come back and try them again. With the hope of changing my review into something better... read more

HORRIBLE! They get all the orders wrong! Wendy the manager is useless and not manager material! And rude employees! no coffee! Notified them, 20 minutes later still no coffee!!!! AVOID THIS PLACE!!!! read more

We like the food at Panera Bread but the order takers and the kitchen prep here are morons. Not once in the last 5 orders have we received exactly what was ordered. Our requests are simple- add spinach and gouda to a chicken sandwich. The order taker promised my husband this would be done. WE got the food home, unwrapped the packaging and "no gouda and no spinach". And since they charge extra for customization and don't EVER provide it, they are just screwing over customers. I hope the manager of this store reads this review and does something about it. Fire the staff that does not perform, I'm sure there are competent people out there. If the manager wants to investigate, this order was picked up Monday, OCT 25th at around 6:30-6:45pm. read more

The food is fine, basically the same as all other Panera locations, and the same can be said of the interior decor. I usually like to study in Panera Bread locations, but the WiFi at this one was absolutely awful; it took over 30 seconds to load the google homepage. Also, their coffee was not good, and they charge extra for almond milk (really, corporate? It's not my fault I can't drink milk!). read more

Imagine your door dash driver dropping your food off completely opened and not sealed during Covid.. Missing bread,utensils and the cookie upside down falling out the wrapper...wow Panera (Pinole) seriously I get it's an hour until closing but come on.. food could have been tempered with or anything definitely going in the trash! read more

Panera Bread - Sandwiches Near Me - Pinole, California

JB is the definition of customer service. He was so kind to the customer in front of us as well as my husband and I. Upbeat and considerate. Food came quickly and when we were ringing out and my gift card had an error; he had a solution. Keep it up JB, you're awesome! read more

Monday May 30, 2016 8:30 pm Geeze, I just don't think Panera headquarters cares about this Pinole location. A lot of one star posts and no comments from Panera's headquarters. To me, this shows they have given up on this location and wants it to fail. :-( Tonight my wife and I arrived at 8:30 and was served by cashier Wendy. Wendy is super nice, very efficient and overall an excellent person to do business with. They should make her a District Manager. What's so disappointing, is Panera's General Manager, Jerel, just doesn't care enough to "take care of business." His mismanagement leads to constantly running out of food. For instance, tonight Jerel allowed the store to run out of Baguettes. Imagine that, a bread store running out of bread. That's like a liquor store running out of beer. Often times when I get ready to order, my first question is "what are you out of tonight ?" Also, tonight being cold outside, my wife and I like to sit at a booth near the gas fire place. Problem is it's not been working for 5-6 weeks. This tells me Jerel doesn't care enough for his customers to spend $20.00 to install a new thermocouple and get the fire place working. All the money Panera spends on advertising may have well go down a dark hole when Jerel doesn't hold up his end. This is not all me, look at a number of recent posts. I ask Wendy to have the District Manager, Erin, to call me. I can only assume Erin doesn't care about all the negative posts and the fire place not working for the past 5-6 weeks because if she cared, she would fixed the fire place, responded to all the negative posts and brought in a new General Manager who will not run out of bread. Also, the store personal are not allowed to give out the District Manager's contact information. What a dumb policy. It sends the message, "If you have a problem or praise, don't call me, I have more important things to do." Nothing is more important than taking care of the customers who put cash in your registrars. This simple act keeps the pay checks from bouncing. :-) Geeze, this is not rocket science. :-(( Signed, Randy O. read more

Panera Bread - New visit - Sandwiches Near Me - Pinole, California

This place is the worst. Why are there flies swarming around in the entry way and near the cash registers? Why is my favorite lemonade always out and when I asked the manager with the short brown curls about it she just waves me off ? I finished my food and there still wasn't any lemonade. But I paid for the cup ! Why is she rude? Why did I walk in the bathroom and the girl from the cash register, flushed the toilet from her stall and walk out of the bathroom and skip the detail of washing her hands? BUT she was kind and greeted her customer though! Why Why Why ..... read more

The place in general is shabby and run down, it's in dire need of a makeover. Management needs to freshen this place up because it's got a lot of foot traffic. The staff is friendly enough, lots of turnovers and it has an eclectic bunch. The food is a little less than consistent, but enough for me to overlook it most times. Coffee is always available and the one time I used the online ordering, it went smoothly. Lots of seating and tables & a lot of laptop outlets for students to work. read more

Never again . Rude employees just talking among themselves. Was rudely told what to do by a young high school employee. Order a steak sandwich and bread with a sliver of steak read more

Panera Bread - Sandwiches Near Me - Pinole, California

I ordered a Tortellini Alfredo and disliked the portion. The restaurant is nice and clean. I only tried the pasta though. I will seek other alternatives in the area. The acai bowl seemed worth trying. read more

Panera Bread - Not enough food! - Sandwiches Near Me - Pinole, California

I LOVE PANERA BREAD!! This new location falls short of the glory of the Panera reputation! They never have black bean soup! The employees don't communicate with each other. For example I ordered a sandwich & BLACK BEAN SOUP and when I got my buzzer to pick up my order they informed me that they "ran out". WHAAAA?! The manager did attempt to make it up by giving me his card and saying i would get free soup "next time I come". What about THIS TIME? read more

Panera Bread - No soup u til 10:30 am... Boo! Steak & cheese panini till soup time - Sandwiches Near Me - Pinole, California

Haha, oh wow. Have you guys checked out the tips left by Fuck Y, whom I assume is an employee at Panera? How professional... Anyway, I was pretty excited when this location opened. I have never been to a Panera Bread before and people I knew have said it was good so I had to check it out. The interior is nice and has a good comfy vibe to it; it seems like a good place to chat with friends or study. The cashier was kind and patient while waiting for us to order--I finally decided on the grilled cheese and tomato soup. Ordering here is different from what I'm used to at other cafe restaurants; here, they give you a beeper to notify you when to pick up your order. I thought it was interesting, to say the least. Also with ordering drinks they call out your name when it's ready. For regular coffee it's self-serve. It took a while for our grilled cheese and tomato soup to be done. The soup was a bit lukewarm for my liking and the grilled cheese wasn't as toasted as I expected (only one side was really toasted). Don't get me wrong--the food was good, it's just considering the wait and price I expected better. Same thing goes for their pastries: they're average with nothing to write much about. Overall, I think this place is just ok. Perhaps things will get better in time, such as the food and long wait. I plan on coming back, so I hope so. read more

Panera Bread - Grilled cheese & tomato soup - Sandwiches Near Me - Pinole, California

Now let me preface this review with the fact that I Actually love panara and would choose it over any fast food establishment. Unfortunately this location has failed me time and time again. About two weeks ago I came here with my family for dinner after a long day at work and no desire to think about what to have for dinner. Everything on the menu was out due to a large catering order earlier that day. They had no white bread, no Mac n cheese, they were unwilling to sub the buttered noodles. It was a complete mess. We ended up paying almost $70 for a dinner that none of us liked because it was nothing we wanted. The kids grilled cheese was made twice and both times is was a brick. Tasteless and impossible for my two year old to eat. They did refund the sandwich after making it twice, but they never offered a free Pastry as noted on their receipts. The other day I tried to order breakfast online and everything was sold out and it was only 9 AM. When I complain to corporate they sent me an email stating they were sorry that I had a bad experience blah blah blah. clearly no one read my email. read more

December 21, 2014 Sunday - 6:15 PM Dinner 2 adults and a kid Atmosphere - 5 stars Food -5 stars Service - 4 stars Background - Just finished at O.co and driving back to Reno. Was planning to stop at In-N-Out Burger, but the veggie options for my wife is limited to the grilled cheese off their secret menu. Saw this place and figure they might have a better option for my wife and they did. Atmosphere - Bakery Restaurant meets fast food. Very modern and clean feel to the place. My daughter wanted to sit next to the fire place but it was putting off way too much heat for me to be comfortable. Food Drinks - I order a soft drink. I am glad I did not want a Pepsi as that was not working, and they knew it as it had a note on the nozzle. I had the Mt Dew for the caffeine as I still had a long drive in front of me. My Meal Main Course - I ordered the Steak with White Cheddar Panini. The bread was grilled flat with the Panini press. I think I would have liked the sandwich better if the bread was not pressed. The sandwich also came with grilled onions which I loved. Service - Fast food with each item made fresh for you. The best part is real silverware. They give you a pager after you order and you pick up your food after it goes off. With three people I could have used a tray for the three meals. Future - My wife loved her bread bowl with soup so I can see us going back. read more

Panera Bread - Steak with White Cheddar Panini - Sandwiches Near Me - Pinole, California

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