This place deserves zero stars after what I just witnessed. Walking in the gentleman at the counter was incredibly nice and helpful. The other two employees I saw were female, one older and one younger. My son wanted a banana so I ordered him a banana. I witnessed the younger woman hold the banana up to her face as a cellphone joking about it being a banana phone. She was not wearing a mask, and during a time like this (or any other time period) my child's food should be no where near your face. I also ordered a cup of summer fruit that was filled half way. I will never return to this establishment and I am utterly shock this business allows their employees to act like that. read more

Panera Bread - $3.49 fruit cup that can't even be filled to the top. - Salad Near Me - Phoenix, Arizona

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Last several orders placed online have been wrong. Wrong soup , no soup and no cookies etc... Train your people quality control! They should have free meals for every screwup. read more

If I could give zero stars I would. Ordered a grilled steak and cheese sandwich and a chicken/walnut salad online. I checked my order before leaving the store and noted no salad. I returned to the counter and asked for the missing salad. Rude counter staff told me that I got exactly what I ordered; they had added cold scoop of chicken mixture on top of my grilled steak! I said this is not what I ordered. There was no offer to make it right - I would have gladly paid for this - and no apology. She simply walked away. When I got home I open the sandwich to find less than 1T of chicken mix. First and LAST time for Panera Bread for me read more

I would give them a half star if it were an option I ordered the pick 2 ended up costing 19$ with a small drink, I got the Mac n cheese with broccoli which literally had a few traces of it no actual broccoli to eat, it was barely warm and runny as soup, the Cesar salad was all stock and tons of croutons no cheese at all , and the piece of bread they gave with it was so hard I could pound a nail with it......never again will I eat there second time in 3 years worse than the first.....Panera you should be ashamed read more

Terribly disappointing. Panera used to be a favorite place of mine but after tonight I'm pretty sure I'll never come back. The first thing we tried to order...sorry, out of whole grain flatbread. Hmmm... The second thing we ordered...soup in a bread bowl. After we sit down, sorry, we are out of bread bowls!! The bowl of soup was almost ice cold and when I told one of the girls working, she let me know she could warm it up for me. Really?!?!? Can't even be bothered to get me a new bowl of soup?? Almost no salad dressing on our salad either. Just a horrible experience overall. Go somewhere else!!! read more

Good service and food but the prices are ridiculously high. I paid over $8.50 for a so-called large soup. The cup was no more than 3 inches tall and 4 inches in diameter. This is basically a small at bashes and Safeway. I will never go here again and for that matter to Panera due to their ridiculous prices read more

My wife and I just stopped in for lunch. Pretty good crowd around 11:30 AM. They have six self ordering stations. Just walk up to the kiosk and it's touchscreen and place your order. The kiosk doesn't except Apple Pay but the check out in the front does. For lunch I like going with the pick two. You pick two of a a half salad, half soup, half sandwich, or a flatbread. I ordered the Caesar chicken salad and the chicken ham and Swiss flatbread. I also like on the kiosk where you can customize and add or take off ingredients from your order. We sat outside on this nice day, and waited about five minutes for order to come. The lady brought our food and she was real nice and asked if we needed anything. She even went to refill my water for me. The food was excellent. Not sure why all the negative reviews but I'll definitely be back. read more

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I used to enjoy the paradise bakery that was at this location. The food was fresh and they made it right in front of you. This place just seems so automated from the get-go that I wonder who or what is making my food. Walking in the door: the flow of the restaurant is very congested. You have to struggle past the people "avoiding the line" by using kiosks just to get to the line. Then, after you place your order, you have to squeeze past them again to the beverage station. It's just a stupid design. The food: I ordered a sandwich, which I have no complaints about, and when asked what side I wanted, I chose apples instead of chips. When my sandwich came, I was surprised and appalled to see an entire un-sliced apple on my plate next to my sandwich. Not only is this poor plate presentation, it just seems lazy. I most likely won't be back. The food is mediocre, the chairs uncomfortable, the awkward traffic at the front door is annoying, and they are too darn busy doing whatever else to core and slice an apple. read more

I wish I didn't have to go here as often as I do! I sincerely wish my 3 year old didn't like their mac n cheese but she does and so I'm forced to go. I inevitably order something gross from the menu with the hope that I might find something that I like. This has never happened in the last 2 years. Here is what I have had most recently: Chicken Caesar salad, Thai salad, Asian chicken salad, chicken soup, squash soup, and a chicken sandwich. My resounding feedback on all these items? Yuck. The chicken is poor quality and fatty, they use cheap iceberg lettuce on the salads which has almost zero nutritional value, the soups are bland/taste gross, and I didn't like any of it. I always throw away about half of my meal after picking out the majority of the fatty chicken. I feel sad because I am wasting food and my money. The small bread loaf that comes with the salads is pretty good. Hello carbs! Even the ice tea (all of them) taste weird. I know this because I tried them all searching for one I liked. They were weak and had a weird, chemical taste to them. I do agree with my daughter that the Mac n cheese is good, that's about it. Not 5 star good, more like good for a kid who doesn't eat any fancy food. It's not healthy either. I see grown adults in line at Panera and Paradise Bakery and truly don't get it. Are they all ordering the Mac n cheese? read more

Wow, I really wish I had checked Yelp before visiting this location. Then I could understand why there's only 2 stars. This is honestly my first time ever eating at a Panera Bread. This location used to be a Paradise Bakery and then recently changed this year I believe. So I thought I'd give it a try today. I visited about 4:15p and it wasn't busy at all. A few people sitting and eating and a family not sure what they wanted to order. I went up to the cashier and inquired about what was on a particular sandwich and she seemed bothered that I asked her and didn't even know what was on it until she looked it up. She didn't seem like she wanted to be there, and it was a rather poor customer service experience. I don't really care that much about customer service as long as they're not being rude to me. So I ordered a half sandwich of Turkey-Apple-Cheddar and a cup of soup. I don't try to make my order complicated or ask for anything special about it. I ordered it exactly as it comes. I was the ONLY person on the order preparation screen and my order came up rather quickly, which I thought was nice. I grabbed my order and and took it home. However, once I finally opened the bag and looked inside, I saw a rather pathetic looking half sandwich. Which honestly I think was over priced. I think it was almost $7 just for a half sandwich. Anyway, that didn't bother me too much as long as the food was good. Well, it was mediocre tasting when I started eating it, but then I noticed something just wasn't right about it. No turkey! How do you forgot the most crucial and expensive part of the sandwich?! I could maybe understand if I had tried to customize my sandwich in some way OR if maybe they were busy making other orders and mixed mine up. This was not the case though. This was a very poor experience with Panera Bread for me. Some of you out there may like Panera Bread, I personally prefer Wildflower, but do not visit this location if you do. This will be my first AND last time at a Panera Bread. I blame myself for not checking the Yelp reviews prior to visiting this location. I won't make that mistake again. read more

Today was a really interesting day for me. I don't visit Panera that often, I had a bit of food poisoning once after visiting the once existent Desert Ridge location. I had the craving for some really great Mac and Cheese and where better to go than Panera! I had a really lovely employee help me out, I can't quite remember who but I think her name was Abby? Helped ensure me my food would be satisfactory. read more

My tuna sandwich was the smallest and worst sandwich I've ever had. I called to complain about it and they told me next meal is on us. I'm not even sure if I would eat there for free. read more

Panera Bread - Sooooo sad!! - Salad Near Me - Phoenix, Arizona

Visited this location several times and have always been pleased with the service. However today could have been better. Approached pick up counter to retrieve my order, asked staff if this was my order, staff sarcastically responded with "if that's what you ordered, yes" was a little taken back by this as there was multiple orders that nearly looked the same. There was also an elderly woman approaching counter with ringing buzzer, staff asked woman to place buzzer in blue basket, staff sarcastically remarked "hallelujah!" when the elderly woman placed buzzer in basket. Came off very rude and unprofessional. read more

I was hoping this location would improve once it switched from Paradise Bakery to Panera, but thus far I have been disappointed. Pros: Convenient/Quick Reasonable prices Good sourdough bread Cons: Several times they have been out of menu items with no explanation Food was only ok; edible but I can make better (and I don't really cook) read more

Was ordering through the self serve computers then decided to ask for help cause I was customizing my order removing and adding things to my sandwich. Manager was managing, employees were friendly, food was made fast... (PS. Could use more sweeping, table wiping, and taking out trash more often) read more

Chicken noodle soup is more broth than soup. No more than 1 nanobit of chicken. No better than Campbells. What a rip. Oh well. Never again.

Had the Strawberry poppie seed salad with chicken for lunch. Overall it was delicious, but the chicken had a few pieces of inedible fat. My go to is usually the chipotle chicken avocado melt. I will stick to that probably next time. read more

Worse food ever. Grilled cheese was nasty as was the Greek salad. Never again. Very poor staff and management. read more

Panera Bread - Supposed to be a grilled cheese sandwich - Salad Near Me - Phoenix, Arizona

So let's just start off with saying the employee named SAUL, challenged my fiancé to a fight in the parking lot AFTER being rude to me, and him twice. First he sassed him about our food after waiting for 20 minutes for it in the cafe with a number on our table, to find they Packed it to go. Okay fine, mistakes happen. THEN when I returned to ask for butter, he told me "it's right there" when it was NOT visible and in a solid colored container over half way across the tall counter so I could not see. I asked him again if it was in there and he gave me a demeaning tone. Then my fiancé went up to the counter for a utensil and Saul said to him "what do you want?" While he threw his hands up... so after that my fiancé went to speak to the management and he followed him to the other side of the counter and was speaking very rudely to him and told him he could go outside with him and talk! I AM HORRIFIED. Following that, a manager named MARIA came to the table and dropped off the remake of grandmas terribly made sandwich. My fiancé expressed his irritation to her about the other employee saying he would take it outside to talk. She responded with "well I don't know everything that happens here" keep in mind there were only 3 tables while we were dining in... and she walked away while my fiancé was in mid sentence. So, this has been a TERRIBLE experience and corporate will be contacted first thing Monday morning and will be posting this review EVERYWHERE. read more

Paradise bakery was better definitely miss that cookie with my pick any 2 and it's pricier now . read more

Panera Bread - Salad Near Me - Phoenix, Arizona

Orders are frequently incorrect and online/kiosk ordering does not update when items are out of stock.

The only reason we come to this location is to watch the employees fight with each other. They have this one older lady who is always yelling at the other employees for messing stuff up. It's pretty entertaining. Other than that, the pastries are always stale and the portion sizes have decreased. Seriously, how hard is it to make a chocolate chip cookie. Someone bring back Paradise Bakery read more

Do not order from Panera thru Door Dash. Never received my order. Door Dash site shows as delivered! I called local Panera and the person that I spoke to admitted my order had been sitting there for over an hour. I canceled order and was told I could get a refund. They did not refund YET. read more

Not too sure how I love this new ordering system. Several screens in the middle of the restaurant. Put in your order. Took me a while to figure out where my usual food was on the screen. Pay then sit down. A few minutes later someone walks by, hands you your food and that's it. Employees were behind the counter goofing off when they could have taken my order and been done with it. Didn't save me any time. Looking at the menu on the wall is so much quicker to decide. read more

Got 2 Broccoli Chicken Bowls, both came very cold with raw broccoli. No bread they said they were out, I paid full price. The soda was watered down and didn't taste like anything. This is embarrassingly bad food for how expensive it is. read more

I wanted to get some fresh sandwiches and some fresh seafood soup me and my father decided to go out and we decided to go here and give it a try it was quite busy at the time by the time we got to place our order passed about 10 minutes cuz the line was super busy then we made an order the staff what's okay I understand it was busy they messed up on my order twice my dad's and mine it's alright they changed it and gave us when we want it service was okay that's why I wouldn't go with four stars it was clean nice environment everything was nice everything was good but for stars read more

This location is busy but better than most when it comes to power outlets and places to plug in. This place was far better back when it was Paradise bakery and the Panera takeover has brought it down a notch. Still a decent place to grab a coffee and a snack and get some work done on your laptop. read more

Food is okay, I usually go to the location in paradise valley every Sunday for lunch but I was over near this location so I gave it a try. First I ordered a whole sandwich on a bagel and I guess they charge for the bread replacement they said it just started so my location probably does it now to but it's fine. Then they told me that they put it on two bagels when you order a whole... never had that done before so I told them if they can just put it all on one sandwich. The real reason I only gave them 2 stars is because the soda machine was done...wouldn't have been a big deal if someone told me before I just payed for 2 large FOUNTAIN drinks and a bottle of water....she should have said oh our soda machine it down so you can only get lemonade, tea or water..also wouldn't be a big deal if I liked their lemonade and tea...so now I payed for a water bottle and a large cup of water.... Really wasn't happy about that. read more

The first couple times I visited Panera after the switch it was just a disaster. Every order I placed had something inaccurate about it...but I gave it another go a few weeks back and gotta say...the online ordering is so d@mn good. I can order, customize, pay and all online then just go and pick it up without having to speak to a soul...and so far, it's all been 100% accurate. The kids at the counter still seemed real mixed up but as long as I can order online who cares. This ordering experience is a lot better then going to Paradise Bakery and trying to order food from kids standing around while I'm trying to order a meal. read more

To start with the Pepsi machine is not only out carbinated water but most of the syrup for the drinks was empty. it's been 20 minutes since management was informed and still nothing. I checked it before leaving now the entire machine is shut down. I had the Italian. it was just a wad of tore up meat and dry as a bone. All the bakery goods looked old, dried out, this must be the worst Panera Bread store ever. Bad Food Bad Service NO DRINKS! glad I paid $13 to eat horrible food and drink water when I paid for a drink. do not go Massive Waste of Money read more

Really wish I would have read the reviews before coming. Don't even bother, you will be disappointed. We walk in and there are about 4 employees standing together in the lobby chatting. We stand in front of the register ready to order and no one comes to help after about 3 minutes. So we decide to just place our order on the self serve kiosks behind us, with a sign that said "to avoid the line, order here". No line, no employee to help you, same thing I guess! As we are putting in our order, about 7 other people walk in. About 3 minutes later an employee comes to the counter and says "I can help the next person in line"...REALLY?? Horrible customer service! HORRIBLE! THEN....instead of giving my boyfriend his steak and egg breakfast sandwich he ordered they gave him a bacon and egg...then had to wait 5 minutes for them to make it. No apologies! And they have not mastered making a latte. Tasteless. Watered down. The End! read more

I stopped in for a salad and ended up getting a coffee and a pastry as well. The salad was great. More than enough. The pastry I had came with a cherry garnish and the cashier mentioned that it kept sticking to the serving paper and sure enough when I got home all the cherries were stuck to the bottom of the bag. I think it would be better packaged into a small pastry box. Not a big deal just a little disappointing to have to scrape the best part of the pastry back onto it! The coffer drink was absolutely divine though. The staff was very friendly and kind. I dont visit Panera often but I never have a bad experience when I do at this location. read more

I wish I could give this 0 stars so I'm start off with the bathroom idk who cleans them but it was so dirty it almost made me gag. And then I order for dine n right and the plates they gave me where so dirty i don't know who washes the dishes but he sucks and need to be fired his name is victor but not going to lie there's this worker that is really cute that's the only good thing about This Panera read more

Don't know what's going on here...on line ordering not working.. tried to order flatbread last nite & they were out of basil...ordered extra dressing for a salad, it wasn't included. Really? I had an on-line coupon but on-line wouldn't take it. Nadia, the former manager, has left and maybe that's the problem. She was amazing. Whoever is in charge of quality control there better start fixing things read more

I ate the food because I was hungry but if you order the veggie sandwich you will get some cut up little pieces of cucumber, a leaf of lettuce and a slice of tasteless tomato... on some dry bread. I also didn't get an explanation by the front desk of how the combos work. I ended up paying a lot more that I should have for something that was not good at all. Just cause you order something with vegetables doesn't mean it has to be so bland!!! read more

Hey guys I usually eat Panera bread and enjoy it. Took the family out to enjoy it and it was horrible except the cheddar broccoli soup that we actually received.(only received half of what we ordered). Bread was so over cooked that I couldn't soak it in the soup long enough to be able to chew it. I was just disappointed that I spent $80 and couldn't even eat read more

I am an avid fan of this place and whenever I have the time and money to make a visit day or night I will make sure to visit and have my usual "turkey bacon avocado sandwich, combined with clam chowder soup and a variety of naturally brewed ice teas! read more

We live down the street and order from here often, but they always seem to be out of one type of bread or another, how does a bakery, that makes bread, run out of bread. That being said, service is always relativly quick, and being an iced tea fan I appreciate the selection. read more

This is my 2nd favorite Panera location (first one is Biltmore). I like this one because it doesn't get as packed and they're always on point with my order and promptness. Customer service is always impeccable when they bring my order to the table. I love a food joint that hires happy people, or at least people that can pretend while they're on the clock. I come here for 1-2hours and get some work done on my laptop. Chill spot :) read more

I forgot how bad the service was at this location. Well, tonight didn't disapoint us. Still open for another hour with an employee who probably needs to go home. No personality, no acknowledgement that we walked in. No explanation about the bakery goods. Then we ordered coffee and it was cold. I'll make more she says, still waiting 15 minutes later......... read more