my family comes here in the evenings to take advantage of the free drinks we get and to hang out. we've met some of the staff, and they are delightful. Elysia in particular was SO real and genuine. I asked her about hiring since I like the vibe and this location is super close to my place, and the way she described her own experiences made me REALLY wanna work here too. she was so super sweet, and told me about her earrings when I complimented them, and she said she was getting glasses like mine, and was just overall 10/10 friendliness! there's no sense of a customer service stonewall here like I'm used to at other places, and the "gassy-eyed foodservice employee" syndrome is nowhere to be found. Just familiarity and warmth all around! read more

I was craving a tuna sandwich so I ordered one from Panera. I was so disappointed . You can hardly taste the tuna with all that mayo? I'm not sure if it was mayo, it didn't taste like it to me. I was so sloppy, it was like a soup. I've not been happy with the sandwiches I have been ordering from them. I'll have to try a different place. I do like their chicken and wild rice soup, though I didn't order that today. read more

Excellent customer service, very good food for fair price. I get rapid pickup takeout food form this place as it is close to my work and the food is consistent and fairly priced. My 15month old son loves the bake potato soup. However, for my wife's bday this year she really had her heart set on a cookie cake and I searched all over to no avail! Finally found a place that not only makes them but delivers. The customer service was outstanding and they delivered on time and as promised even though I was outside of their range(not their normal practice). I appreciate them making an exception and will be back again soon! read more

Panera Bread - Salad Near Me - Phoenix, Arizona

This rating today is based on the the delivery of the product that was ordered. Asked for the triple chocolate walnut GF cookies - no longer available. That is a shame because it was one of our favorites Ordered Mediterranean Veggie Sandwich. - was delivered without the pickle and chips. They ran out of chips so I asked if they would sub with a bagel - was told NO. I had to settle for a baguette that was dry and crusty. This store needs some serious intervention by owners/management to teach and show employees how to work with customers. It seems this is just a JOB for them and we- the customer - is an interruption in their day. Their store inventory software needs some flexibility built into it. Seems like this store is always running out of stuff. On a positive note- the atmosphere is very pleasant in the morning if doing the morning coffee and bagel thing. read more

This place is very clean and friendly staff. Unfortunately I'm giving only 4 stars because the food is ok. The grilled cheese wasn't very grilled. I've had grilled cheese from the Panera inside of Arrowhead mall for the first time and it was very toasted with butter on the bread, the cheese melted so nicely and was warm so I was expecting the same thing at this Panera. Unfortunately, the grilled cheese wasn't very warm and not very toasty. It was quite soft and the cheese wasn't a nice meaty cheesy texture. Kind of felt like they just microwaved it. The tomato soup was ok as well nothing special. Willing to give this Panera another shot, maybe I just had a bad dish this time around. read more

Panera Bread - Grilled cheese and tomato soup - Salad Near Me - Phoenix, Arizona

To go order** This food is amazing! I haven't ate Panera Bread before. I would always discount it as a typical sandwich place and never bothered to try it. I'm regretting this 100% now read more

Ordered delivery, was told drivers behind so my delivery would take longer asked if still interested, I said okay. I could deal with an hour, then the delivery took longer without an update. Once it arrived there was no alert, message, knock even that said my contactless order arrived until I finally refreshed my track order. It is 105 out and my cold salad and iced drink was just sitting in the heat. Then they forgot my cookie which doesn't sound like a big deal but after this day, I really was looking forward to a sweet treat. There was no way to leave a message on the app about this missing item either. I tried calling but the automated system requested to call back during non peak times unless this was an emergency... read more

Many times I have ordered soufflés via the app. The orders always go thru and the $ comes out of my acct immediately. I get an email 10 mins before my order is supposed to be ready, saying "woo your rapid pick up order is ready". Half the time I get there and they don't have the one I ordered, so they substitute a different soufflé.... Several times I have gotten there and they are completely out. I say "then why did I get an email 10 mins ago saying my order is ready?!?! I get the same spiel "we only make so many and once we run out we can't fulfill the orders"! WHAT?!?! Great customer service... NOT! Why don't they start making more of them if they are always "running out"?! So, last night I thought "tomorrow is Mother's Day, I think I want a soufflé in the morning". So, at 6:34pm on Saturday, I placed my order for an 8:45am pick up. I got the usual "woo your rapid pick up order is ready". SWEET! I get there and guess what?! Yep, they are completely sold out. WHAT?! I told the manager that this happens ALL THE TIME and that I placed my order last night to try to ensure I would actually get my soufflé today. He apologized that they sold out before fulfilling my order. WOW!!! They need to fix their system... customers should not be able to submit an order if it's not going to be fulfilled! And now I have to wait 7-10 days to get my $$ back?! It's only 8 bucks, but it's the principle... You took my $$ immediately, why can't I get it back immediately.... I know I know... It's "the bank"! Needless to say... That was my last trip to Panera!!! read more

This was my first visit to any Panera Bread location, having been to a Paradise Bakery (their previous name) only once before. I came here for a late lunch with a friend who chose the place. Frankly I had never been interested in it because I'm not a big bread eater. But I tagged along. My first impression is I was surprise how large the place is. They must get very busy at certain times. When we got there mid-afternoon on a weekday there were still a pretty good sized number of people. The ordering counter takes a minute to figure out, obviously not a problem for return customers who seem to be what Panera Bread depends on. You can pre-order and when you arrive your meal is waiting for you in a little cubbyhole, or you can order from your phone as you're on the way, or you can order from a self-service electronic kiosk, or you can order from your table, the choices are amazing. We chose to do the traditional standing in line (actually there was no one else but us) because I had no idea what to expect on the menu. The staff was awesome and patient with us while we decided. I like the general choice of menu items, although it is surprisingly limited for as large of a place there is, and if I had a craving for junk food I could tell right away I was in the wrong place. Being late and only wanting a light lunch I ordered the small Green Goddess Cobb salad and a latte. I didn't expect much from the salad since it hardly cost more than a Big Mac meal. The food was brought to our table by a friendly server a few minutes later. I was pleasantly surprised at the salad. First impression ... the pieces of chicken were HUGE, not that diced lunchmeat-looking stuff most restaurants use. There were more different types of greens in the salad than I could identify, along with a lot of fresh avocado, tomato wedges and, um, more other stuff I couldn't identify, but thankfully NO iceberg lettuce. I started thinking to myself that I don't eat at "healthier" restaurant as much as I should if I don't even know what this stuff is. The salad was an absolute 5-stars. I am not used to having the dressing put on the bottom of the bowl and at first I didn't know there was any but I found that I preferred it that way, it doesn't soak all over the other ingredients and mess up their taste. Another thing that struck me is how many people were using the workstations and free wifi. Yes, workstations, not just people taking up dining table space. I know when I have had to go to most other restaurants to work for a while I always feel out of place and that I am hogging someone's table. Panera Bread obviously welcomes people to hang around and gives them space where they won't feel guilty. As is typical I didn't read any other reviews for this chain (or this particular location) before writing my review so I would be surprised if anyone could find anything negative about it. read more

Panera Bread - Holy cow, er, chicken! This is the SMALL cobb salad! - Salad Near Me - Phoenix, Arizona

I've ordered from here twice in the past month. I had there Bacon turkey Bravo sandwich and it is GOOD! I also tried the French onion soup it was also delicious. I love frozen strawberry Lemonade so I gave it a try and im glad I did.....I will stop by for just that when I want one from now on...cold refreshing and tasty! The rapid to go pick up was definitely fast and ready both times I ordered. Great Location! read more

Today I ordered half a turkey sandwich and I would say whoever made it could care less. Not super happy about it but what can you do. read more

Panera Bread - Salad Near Me - Phoenix, Arizona

Food was good. It was made fairly quickly. They have self service kiosks as well. Pretty cool. Very roomy with outdoor seating. Food was tasty. Mac and cheese is phenomenal. One less star because when we walked in the worker just stared at us like a deer in headlights. No hello, no welcome, nothing.. When she took our order she looked almost scared. Lmaoooo. I'm laughing as I write this because of how ridiculous it was. Maybe she's scared of Mexicans? Lol. read more

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Last time I was here was way before covid....years ago. We went today for lunch and was very disappointed. We will not return to this location. Ordered salad and half sandwich (turkey sandwich with bacon). Caeser Salad lacked dressing (dry - like there was not enough dressing). Chicken Salad with Apples had DRIED apples (was expecting fresh apples) and also lacked dressing (couldnt tell if there was dressing). The bacon on sandwiches were so hard we felt like we were eating toothpicks. It appears the bacon used are DAYS OLD. Not very appetizing when here is fresh bread, tomato, lettuce and turkey. Kept having to remove hard bacon from our mouths while chewing. read more

*DO NOT USE DOOR DASH TO ORDER FROM HERE* I truly love this place for their selection of food but the process with Door Dash was the worst! Our food was half an hour late and the restaurant manager told me he was cancelling it so I could get a refund from Doordash (which I thought was very nice). So I went back to Doordash for the refund. First the guy couldn't find me or my order then he tells me he can only give me $50 back. Now it seems silly that I would be mad over another $5.36, but when someone says you can get a full refund, I expect a full refund. Not to mention we live like 5 minutes away. Soooo if you get delicious food from here, just order thru Panera directly! They do their own delivery. read more

I love Panera and this location by far has the best service in the valley. Every employee speaks, friendly, willing to help, and they are fast. They rarely make mistakes and if they do they will correct it and then some. Thank you for being in the neighborhood. read more

This Panera is close to me and super convenient, I've eaten here for all meals of the day. They have a pretty standard menu and fresh pastries in the morning. I went in with some friends and was surprised that they don't allow you to get a side of avocado, yet have it on their menus. I can't have dairy and have been trying to eat less meat, so I was a little disappointed with their a la carte options. read more

Panera Bread - Asiago bagel - Salad Near Me - Phoenix, Arizona

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I am very frustrated with this company and after trying to resolve the situation 5 times, I am done! The last two times we have made an order with Panera it has not been correct. Their food is expensive and to not get the complete order I paid for is frustrating. After this last order was incorrect, I tried to call the store 4 times and was disconnected each time. I tried to resolve the issue online. After typing out my complaint and pressing the submit button, it did nothing. I cannot submit my complaint. I will no longer be ordering from Panera and will discourage my daughters from doing so as well. I feel that Panera owes me money and their customers some integrity. read more

I work across the street and I love that I can put in my order on the app for when my lunch is. It's always ready and hot on time and always so tasty. The employees are really helpful and nice too. Today, I accidentally set my order to be picked up asap instead of for my lunch break. I was able to call and cancel and they refunded my order without any issues! Thank you so much!! :) read more

So welcoming and a perfect place to just grab a coffee, hangout and study. Will be coming here more often during finals week. You also have to try their chili lime salad it's way better than salad and go. Their portions are well worth the money and so many varieties to choose from. This location is much larger than others I've gone to. read more

Panera Bread - Panera is one of the coolest places to just grab a coffee, study and hangout. - Salad Near Me - Phoenix, Arizona

Horrible experience!! Went in tonight for a to go order that consisted just of two bread bowl soups. We ordered a chicken and wild rice and a creamy tomato soup. The line was maybe 8 people deep and there was only one cashier. So we order our food and go and wait in the waiting area. The girl comes running to us and says sorry that they don't have any more bread bowls. Ok no problem. We get two bowls. Like a hot second later she comes back and says they don't have one of the soups we ordered. Um okay which soup? She says she doesn't know. She goes and asks and then comes back and says it's the chicken and wild rice one. Oh gosh and this point I just want to walk out. They don't have anything and its 6 pm. Shouldn't they have stuff for dinner? Anyways, I'm not going back to this place. Everyone is lost and apparently there's no communication. read more

Sometimes it's just the simple things.... I was feeling kinda cranky (not something that should happen while shopping!) and I realized I hadn't eaten and my blood sugar was probably low. I tend to forget about Panera, even though it is tucked into the shopping center near my Target, but because of its proximity, I stopped. I'm not sure how I feel about the kiosk ordering system. It feels a bit cumbersome, but apparently, it works. I barely sat down with my pager when a really pleasant gentleman brought my sandwich and asked if I wanted him to get my drink. I have to say my chicken salad sandwich hit the spot. A perfect blend of white meat chicken (with some walnuts for a nice crunch) sliced tomatoes and greenery that wasn't wilted or with any brown spots (I pulled it all apart and checked!) Everything about this sandwich tasted fresh. I'm now a fan of the blood orange lemonade and I ate the potato chips so I wouldn't hurt anyone's feelings. While Panera probably isn't considered gourmet, I felt I got my money's worth and even I couldn't find anything to complain about. And, yes, in spite of deliberately not ordering any goodies with my meal, I felt obligated to stop and get a raspberry thumbprint cookie on my way out (just in case i began to starve on the ride home!) read more

No utensils in delivery order, sliced bagel when never requested, bagel was not in its own bag but thrown on top of the container for my salad. Order was late and delivery drivers can't follow simple instructions provided to help them find my apartment. My order is correct 1 out of 4 times, and that's even when I am IN THE STORE ORDERING! Make sure you check your to-go order before leaving this location. read more

Just moved out to here to Phoenix. But while I was at my home stay in Florida I was a Panera addict I would go all the time I love their customer service and I love their food. But ever since I've gotten here the Panera's here are very stingy with bread. Usually when I go to Panera and ask for an extra piece of bread its nothing here they want to charge me?! Its like they never got the memo of what Panera is supposed to be like. They don't call out hot bread and give out fresh bread. Which is one of my favorite things about Panera. Also stingy with the dressings too. Panera supposed to be about customer service and giving the customer what they want not about charging them from every like extra thing that they want on their food. We hope that soon they changed their management or something because they obviously don't know what Panera is supposed to be. Update: I came in today to go get a Caesar salad. At the time they hadn't made any bread so there were no more baguettes. I asked to switch out for the bread bowl. And the guy wanted to refuse me because it cost them $2 to give me one bread bowl. how cheap! read more

Ordered 2 Green Goddess salads - one half one whole with double chicken. Got 2 half salads with no extra chicken and no bacon (salad comes with bacon) my husband and I were too hungry to go back and argue. Just helping out the economy. read more

I am not a fan of the hospitality here. The woman who "distributes" the online orders has been very unpleasant to deal with. I've never had an issue with patronizing this restaurant until interacting with her. read more

The staff is incompetent and knows nothing about the menu and how the food is prepared. My friend specifically asked if there was cheese in the sandwich. All of the people said no and one of them looked in some book that describes the food. Then, when delivered to the table, you guessed it-cheese on the sandwich. Bread was delicious, oatmeal good, and latte nice. read more

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The silver wear is always dirty, the bathroom is not clean at all, the employees are rude and don't care, the bagels are always cold and they never have butter don't come to this store at all they don't deserve bissness read more

When hungry reach for Pantera's. They'll make your tummy feel good about itself again. You know the feeling of soup, when it's made for you. Not commercially made for tons of people. That feeling is great, and that is why I'll spend a bit extra instead of a quick McDonald's fake meat burger. Customer service is spot on. I knew I wanted the soup, but what went with I couldn't think that far. The girl at the register was quick to peep with good sides that would compliment the soup without making me over indulge. I picked the turkey avocado. Nice cuts of meat, hearty portions to eat. The sauce was not for me, but you have to try it at least once. And the soup, we'll let's just say I felt like Mom was behind the counter cooking just for me. Highly recommend, great atmosphere, not loud. Andindoor, outdoor and patio seating. If you're in the neighborhood stop by. read more

Panera Bread - Soup and sandwich combo with butter dinner roll. Chicken noodle soup w/Turkey avocado sandwich. - Salad Near Me - Phoenix, Arizona

I just love the southwest salad ! And the papaya green tea drink is bomb! Service like usual is great, all the times I've gone which is about 3 per month I gets friendly servers and cashiers. read more

Panera Bread - Salad Near Me - Phoenix, Arizona

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First off I would love to say that the tomato soup that I had was excellent, that was not the only thing that was excellent. Gabrielle behind the register was so kind, she gave us great recommendations! Not to mention we had a great conversation and really made me feel like I was a regular even though this was my first time coming in. It is so nice to see bright smiling faces even through everything go on, what a crew! read more

Panera Bread - Yummy soup - Salad Near Me - Phoenix, Arizona

Usually we get a salad which is fine, but today the lettuce was very brown, so much so I didn't want to eat it!

So my wife likes this place and I always want to but am continuously disappointed. Tonight we got their new chicken sandwich and was beyond disappointed. It was so dry and bland, no flavor at all. I agree with my daughter that this place is over rated. Their food is boring and has no flavor. This will be the last time we order from here. read more

I have come to this location several times, and each time had a great experience. The staff is always pleasant, kind, and helpful. I am able to place my order quickly and it comes out just as fast. I love the Green Goddess Cobb Salad. I do think the portions and prices aren't always compatible, however I still enjoy coming here for fresher and better options. Their menu has great selections for gluten, vegan, and vegetarian needs. I also am part of the Panera Rewards, which definitely comes in handy and has perks if you visit regularly. read more

Panera Bread - Salad Near Me - Phoenix, Arizona

I was unaware that Panera stopped offering curbside service so I called the restaurant and they brought the food out to me anyways. They did not have to do that. It is also the only take out place that never makes any mistakes. Thanks again! read more

I frequented this Panera while I was in school across the street & never had a bad experience! Food was always correct & ready to pick up when I got there. read more

Ever since the name change everything has been going down hill and today it hit a new low. I ordered chipotle chicken avocado melt and when I got ready to a bite I looked at the avocado and it covered in black dots... I pulled the top off the sandwich and saw all the avocado was covered black dots. When the produce starts to rot don't serve it or if you wouldn't eat it don't serve it. read more

Panera Bread - Rotten avocado - Salad Near Me - Phoenix, Arizona

This place deserves zero stars after what I just witnessed. Walking in the gentleman at the counter was incredibly nice and helpful. The other two employees I saw were female, one older and one younger. My son wanted a banana so I ordered him a banana. I witnessed the younger woman hold the banana up to her face as a cellphone joking about it being a banana phone. She was not wearing a mask, and during a time like this (or any other time period) my child's food should be no where near your face. I also ordered a cup of summer fruit that was filled half way. I will never return to this establishment and I am utterly shock this business allows their employees to act like that. read more

Panera Bread - $3.49 fruit cup that can't even be filled to the top. - Salad Near Me - Phoenix, Arizona

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Came here early Saturday morning. Story was empty and there were no lines. I age always liked the concept at Panera/Paradise bakery, large selection of food items are available, and definitely enjoy the light roast coffee they have. For this trip I got a light roast coffee, and a ham, egg and cheese sandwich that was delicious. It was and as always the only negative I have to say about Panera is that the food portion, is not worth the price we pay as all their items are expensive. read more

Last several orders placed online have been wrong. Wrong soup , no soup and no cookies etc... Train your people quality control! They should have free meals for every screwup. read more

If I could give zero stars I would. Ordered a grilled steak and cheese sandwich and a chicken/walnut salad online. I checked my order before leaving the store and noted no salad. I returned to the counter and asked for the missing salad. Rude counter staff told me that I got exactly what I ordered; they had added cold scoop of chicken mixture on top of my grilled steak! I said this is not what I ordered. There was no offer to make it right - I would have gladly paid for this - and no apology. She simply walked away. When I got home I open the sandwich to find less than 1T of chicken mix. First and LAST time for Panera Bread for me read more