Tried to go here tonight for a specific soup I wanted (it's on their to-go ordering as if it's available right now). Got there, nope, not even in the restaurant until tomorrow. And they weren't even apologetic about it - didn't even bother to look up when talking to us. Overpriced food and the restaurant looks like an old run down Denny's inside. No thank you, we took our business elsewhere. Which is a shame because I love this type of food and we live in the area. They could have had a lot of repeat business from us, but based on the others reviews for this location, I guess I shouldn't be surprised. How do you run a business like this and expect to do well? Guess Panera doesn't mind losing business, maybe that's why they charge so much - to make up for it! read more

I enjoy coming here after the gym. Good food good atmosphere. I like the broccoli bowl and their sandwiches are very good.

I miss Paradise bakery! I always knew my order was right because I could see them make it. The last 3 times I have ordered from Panera they either put something in my salad I didn't want or left something out. This time it was the chicken. It seems to always be something! SMH.... read more

I used to love Paradise Bakery, but I don't care for the changes Panera has made. The straw that broke the camels back is that they are getting rid of my favorite salad (southwest chicken Caesar). It's time to change to Kneaders! read more

Lifeless looking unfriendly staff! You have to get down on your knees to use the microwave! Poorly thought out plan for a restaurant. Lousy food. My egg and turkey breakfast came with two measly pieces of turkey the size of a large marble. Want to go to Panera's go to the Arrowhead one, it's fantastic! read more

I live right around the corner from this Panera and have been to it many times. It has NOT been because of the service by any stretch of the imagination. Time and time again the food has always been as what is expected of a Panera or Paradise. Thus the reason we go here. That said time and time again the service has been sub par at best. Service comes from management and management stems from leadership. Where there are no leaders the people suffer. Employees and customers alike. PLEASE work on your leadership and management at this location. There is no question that customer service can change but sometimes you have to lop off the branches that don't produce a harvest. read more

Really hate that they replaced Paradise Bakery with this place. You would think they would use the same food purveyors since they are all owned by the same company but they obviously do not. Panera would have been better off leaving all the PBs as is. I have dinned at more than one of these and across state lines.. and they have all been just as terrible as the last. read more

Just found multiple hairs in my salad. I really hate this place and now this just does it. Never going back to any Panera.

Not a good experience. We had delivery and it was very overpriced. I got a salad that was supposed to have pecans in it. No pecans. Two sides left off of order. Soup with hardly anything but broth. To top it off, three baguettes were tossed in the bottom of the bag. Almost $50 for 3 people and the portions were not large. I can't believe this place is still in business. I miss Paradise Bakery. read more

Horrible experience, even if you reach out to their customer service there is no response, will not eat at any Panera's again!

Not only do they slap these "sandwiches" together sloppier than a taco hell burrito. They overlook any customization they specifically ask you might want to make. The best part is the guy who's only job is to check the order and literally puts a check mark next to each item. Nothing like wiped off mayo on a $10 sandwich. read more

My Fuji apple had no apple chips and very little gorgonzola (bleu cheese). The blend had mostly kale and I did not enjoy eating it. The tomatoes were mushy. read more

Food way over priced. Sandwiches not any better than I could make myself. They cheap out on the meat so you pay for bread and some wilted vegies. read more

We went to Panera Bread for the first time last night, having visited Paradise Cafe many times over the years. This will be out last visit! As we walked in there was nothing to show about how to place an order and we were directed to these mini computer to do it "online". Didn't like that idea and we were finally told we could order at the counter. They were out of many things, including bread bowls and it wasn't even 6pm yet. I saw a sandwich online I wanted to try, Chicken Napa Almond sandwich and I was told they don't have that, maybe I mistook it for their Chicken Walnut and I said no, I saw it online, a picture of it, it was a sandwich, with grapes and celery. SHe said we don't have a sandwich like that, perhaps it was a salad and I said to her again, it was a sandwich and it is on your website, so I am having a hard time understanding why you don't know anything about this. I ended up ordering something else with a cup of soup. I ordered a drink and was never given a glass so figured the glasses were at the drink machine stand. Uhm no, they weren't. They have been placed behind all those little mini computers where you place your order. Now what genius came up with that ridiculous idea? If you want a drink why wouldn't the glasses be with the drink machines. Instead you have to reach over someone who is trying to order their meal. Then I needed silverware, specifically a knife to butter my baguette because they were out of dinner rolls and I was told they don't put silverware out and I had to wait while they got me a knife. WTH? This sandwich I ordered, turkey, white cheddar and apple slices was horrible. I didn't take more than 3 bites of it. I will never go here again. Too many restaurants out there makes salads, soups and sandwiches and I will be going elsewhere. I will miss you Paradise Cafe...very much. Guess for this kind of meal, in the future, we will be going to Zuppa. read more

I absolutely love this place, i can in a couple minutes before the place closed and they were all happy to assist me with my order and didn't seemed rushed or unhappy with my visit. I love the soup and well most definitely be returning!! read more

I like most of what Panera has to offer, except the soup. I especially like the breakfast souffles and the cookies. The service has been good at this location. read more

Panera is amazing I had the pleasure of having Yousi serve me. She was very kind and very helpful. 10/10 service.

Don't order soup in a bread bowl. You'll end up with a half cup of soup in the bread bowl. Had to buy an extra cup of soup to be able to actually use the bread in the bread bowl. They have gone so far down hill since Panera took over Paradise Bakery. read more

Terrible service. I know mistakes happen but when they do you should prioritize fixing them. I should not have had to wait twenty minutes to receive my order after it was messed up. There are plenty of other Paneras in Phoenix. I will not be returning here. read more

Screwed up my to go orders TWICE and gave me lame excuses. If Ur going to charge $8.99 for a sandwich at least make it right. Getting HALF of what u paid for is not good for business. Then offering me LAME excuses as to WHY u messed orders up is weak and lame! I want Paradise Bakery back.... read more

By far the worst experience ever. Un friendly staff needs to be trained again. I ended up having to get dinner somewhere else! We ordered 2 pick 2 meals and a cookie. We used the order kiosk. While waiting for our food we noticed the food was getting backed up because the person delivering food seemed confused and was moving very slow. I saw our order so I got up from our table and retrieved it. The cookie was missing so I asked for it. I was then told by a not so friendly worker they were out of the type of cookie we ordered and that I should pick a new kind. Then when I got to the table I noticed my sandwich was wrong. I ordered the vegetarian sandwich with no tomatoes, no lettuce and add spinach. I noticed it had lettuce so I brought it back and they informed me they were out of spinach and that's why it had lettuce. So I go back to my table and that's when I realized it was KALE not lettuce. I was so frustrated at this point that I brought it back and spoke to who I thought was a manager and shared my frustrations. She said she needed my card to give me a refund so I said I was going to eat my soup and then I would bring it to her. I went and sat down with my mom and as I put my spoon in my mouth Angel ran over saying "I need your card". I literally can't find the words to express how rude and inappropriate it was for her to do that. I told her I was going to finish my soup and then I would come get her. When I was done I went to get her and she couldn't be found so the actual manager helped me. I didn't feel like she really even cared or truly felt bad about my horrible experience. I will never return to this location. I honestly wish it was still paradise bakery. I will be letting everyone I know that this location has horrible customer service and untrained associates that make choices about your order without consulting you. The management really needs to be more approachable and actually show genuine care for their patrons. read more

Terribly disappointed. Loved this place when it was Paradise Bakery. I have eaten here only twice and each time was disappointed on the food. Although edible, nothing good, much less great. I have even walked out on a couple of occasions just due to the disappointing looks of their bakery goods. Bring back Paradise Bakery. read more

Don't order take out if you want your order right! On more than one occasion I have gotten to my destination with incomplete orders. Very frustrating, as they have someone who is supposed to be checking all of it before bagging it. Sure they'll offer to remake it and drive it to you, but by then the rest of your party has finished eating. How about you just get it right the first time! Manager was so unorganized and argumentative on the phone, i.e.: couldn't find order number I provided and then called me by another customer name, that I told her to forget it and hung up. Sometimes the customer is so frustrated by multiple occurrences of the same problem that you just need to listen and do what they're asking. Get it together Panera. read more

I unfortunately visited this Panera location 7/26/16. I would give them negative 5 stars if that was possible. I had a $10 gift card. It took them three trys to actually credit it to my order. My receipt reads the correct amount, but when I got home the $10 was taken from my account in addition to the original charge. My wife called them the next day and they said they would correct it. They did not. So she went to the store with the receipt and spoke with a very disrespectful Maria. Maria told my wife it was not their fault - that my wife should take it up with our bank. She refused to do a thing even though on the receipt it reads "Accuracy Matters, Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble." We received neither. My wife has since contacted Panera corporate and they were empathetic and said they would refund our $10 - it's the principal now. They have not done so as of 8 hours later. I will never go to any Panera Bread again. Also, the food did not compare to Paneras back East. read more

check your bank account after eating here if you pay with a debt card... they are thieves - will charge your account twice. if you call and complain - the manager will tell you that it happens all the time, it's a system error and that the charge is just pending and it will fall off in a few days, and then hang up on you when you tell them they need to fix it now. well guess what - the pending charge did not fall off. i was charged twice. i would highly suggest after eating here that you check your bank account because if it does happen all the time, then i'm sure i an not the only one that they are stealing from. will not be back panera. thanks for the horrible customer service. a fraud investigation has been filed against you since it "happens all the time" read more