Panera has mediocre food and there service sucks and they are massively over priced Messed up my name got my order wrong 10 dollars for a stupid sandwich ... Do yourself a favor and go to in n out its cheaper, faster, and just overall better. read more

I placed a large catering order for a company event recently. The sandwiches arrived fresh and on time delivered by a lovely young woman named Madalynn. The bill was a little less than anticipated as I actually received some promotional discount based on the size of the order. The best part though was the cookies. I love cookies! read more

What a disappointment. The wait to get our food was extremely long. I'm not sure why because the Cesar salads didn't have dressing on them. The soup was barely warm. The apples were very bruised and not edible. The amount of money that was spent tonight for this experience sure wasn't worth it. read more

Ordered online through their Rapid PickUp Service. Easy to do. Got the 1/2 sandwich chicken walnut sandwich with a bowl of Chicken Noodle Soup. Hubby got the turkey sandwich with a bowl of French Onion soup. All were very tasty. When ordering, it said food would be ready in 10 minutes. Food was there waiting to be picked up when I got to restaurant. Very pleased with service. read more

I guess I have short memory. A few months ago my online order was never delivered. Tonight I made an online order thru the Panera App at 6:44 pm. Delivery scheduled for 7:30-7:45. At 8:15 I called Panera and was told no driver ever picked up the food that was now sitting there for over an hour. I was told Panera uses multiple delivery services even though their App makes it seem like Panera handles them. No notification or call made to me about the status so I guess they would let the food sit for hours waiting for some random driver to show up and expect me to accept cold, soggy, and wilted food? I was given apology and refund but still very disappointing, Panera. Please do better read more

My coworkers and I always go here and always end up disappointed. They either always mess up or forget an item. They also always take their time. I tried calling recently and someone answered then hung up. Never coming to this location again read more

This place has gone down the drain.. I order rapid pick up which is not so Rapid. The workers they have now move like sloths . The food was good but I won't be back to this location. Horrible service read more

Shitty service. The woman working the section where you pick your order is horrible. I waited over 20 minutes for an order I placed through the website. The woman had my order sitting on the bar thing where the orders are packed. She never called my name, just pushed my order to the side and walked away. After +20 minutes, I asked her if my order was ready and it was. I asked for my drink, she verified I ordered a drink and then asked me to wait. Seven minutes later, she hands me a cup she had set on the counter and handed it to me and said, " just feel it with whatever it was you wanted." Like why TF didn't you just give me the cup 7min ago? I was literally standing right there. I wish I can rate this place a negative number because they don't even deserve a 1 with that woman. read more

First time customer on Veterans Day. No discounts, no patriotic decor. Absolutely no VETERAN recognition or appreciation. NEVER COMING BACK AND WILL TELL EVERYONE read more

Panera Bread - Salad Near Me - Phoenix, Arizona

The food was good ,tried their tomato soup and the 10 veggie soup n the combo 2 ...good food ...nice ambience ..

We have been here numerous times. We work in the area. We have had good service every time even though they have been short handed--like everywhere else. The food has always been good. I don't like ordering at the kiosk. And their pop always has a funny taste. read more

Food came out cold and dirty! Yes, dirty the dishes didn't seem like it was washed well enough, quite a turn off if you ask me. I never had bad experience at the Panera that I always go to. The two starts is really for the customer service the food is gets zero starts in my book. Please go somewhere else if you want edible food. read more

Nothing here to see. After three failed visits I can confirm that this restaurant is crappy. Food lame, portions are xtra lame. Prices steep for what they're serving. Now just to be fair; this location is in the middle of the hood. So perhaps a nicer area puts out better food and service idk read more

Panera Bread - I hate eating out of a box :( - Salad Near Me - Phoenix, Arizona

I've eaten here a number of times and I have to say I love their food. There is always plenty of parking and I love the kiosk that allow me to order my own food at my own pace. It's usually prepared rapidly which is another plus. The only reason I didn't give it 5 stars is because Panera is overpriced. For the same price of some of their salads, I can go to sit down restaurant like Flower Child and get organic and fresh salads larger in size. Panera is more of a fast food place with sit down restaurant prices. I also gave them 4 stars over 5 because whenever I order something to eat and get it to go, I usually request the dinner roll or apple. But for some reason they keep forgetting to put it in there. They've only ever remembered 1 time. But repeatedly forgetting my free apple or roll is no reason to quit going. For now I like the place. read more

I come her occasionally and i love the morning staff. I would say there is a difference in the customer service from the morning than the night time. I usually get the you pick two but I'm realizing it is pretty pricey for a small cup of Mac n cheese and a little sliver of sandwich, it tastes good but definitely not worth +$11 read more

Bagel was warm but a little hard.. And I asked the girl to warm up my daughters cinnamon roll since it was a little cold but I guess she didn't hear me.. Ohh well only thing we really enjoyed was the green tea read more

Bring Paradise back! Stopped in here today for lunch. Ordered a salad. Had no idea where to wait. She register girl just said "have a seat, and we'll call your name". So I sat and waited in the dining area for about 10 minutes.My name was never called. Then I went over to the area where it seemed that people were retrieving their orders. I looked on the counter and there stood my bag. I finally left and am (attempting) to eat the salad now. They give you two cups of dressing which is nice, but doesn't help that the chicken is undercooked and chewy, and that they severely skimp on the corn, black beans and tortilla strips. This salad was nearly $9. Not worth even $5. I really wish Panera never bought out Paradise Bakery. I won't return here. read more

I don't like giving bad reviews but they're out of many bagels and didn't hear me when I asked for coffee. They're known for their bagels and should not be out of multiple types at 10am. And they have no intention of making more. When I asked for a refund they seemed surprised I didn't want a plain bagel. I can go anywhere for that but I chose to come here and was very disappointed in the service and selection. I would avoid this location until they decide to bake enough to meet demand. read more

Best place for soup and sandwich... Great service and food! Autumn squash soup really good and get it with any half sandwich, makes a great combo! read more

Pamela offers soup that we love! Especially the broccoli and cheese soup. It's a tad boring to eat here since the options never vary. But that helped last week when my son needed soup and Zi knew Panera had what he wanted. I also like Panera catering. I have spend thousands on catering and they have been consistent in every state. read more

Good quality food but I'm so disappointed how it's changed over the years. The portions of the Mac and cheese were already so small, yet now for more of your cash, you can get an even smaller portion. My 1/2 sandwich is smaller, also. Sadly, I think I'll have to end my relationship with Panera. read more

I ordered from Panera Bread Company today for a company luncheon. Kelli at the Metro location is great! She was precise and accurate on taking our orders and they delivered on time! We placed 18 separate orders from their main menu and every single order was correct. They were highly organized and had not only the order written on the outside of the box but also the persons name. I will definitely use them again for our company events. Thank you Panera! read more

The broccoli cheddar bred bowl is my go to. I really never get anything else because this is just so goo!!! I also have a panera member card. So I rack up my points and get yummy rewards! Their green tea is amazing!! Hands down my go to place when I'm indecisive about what I want to eat. read more

This is pretty much like a paradise bakery.. The girl that was working at the counter aid that Panera actually biugh Paradise bakery and that there would be no more PAradise in Phoenix in 2016... Interesting Anyways they do have a similar menu. I got the you pick 2: chicken ceasar salad (taste exactly like paradise bakery) and chicken chipotle panini (this one is actually better!) But no free cookie :( you get a choice of kettle chips, dinner roll, baked chips, and apple... Gonna miss thise free cookies! read more

Just came back from lunch with a friend, we both ordered the delicious Strawberry Poppyseed chicken salad. Really great, but the bread called French Baquette that comes with it is the worst. So dry and chewy and almost impossible to tear a piece off. Maybe its so called "healthy" for you, but I know you could come up with a better roll or type of bread that we could actually eat and enjoy. read more

I ordered the steak and cheddar! Well, when I finally got to the steak it was pretty good. However, I got about 2.5 bites that had steak on it. Also, I've never ordered food, going through a drive thru, where the bread isn't wrapped. The bread sat on top of my order receipt that had pink highlighter written all over it. I find that unsanitary. This was my first time going there and I will never go back! read more

Service was good and food was good. Restaurant was clean. Only gave 4 stars due to cost portion ratio. Sandwiches are a bit small for the price. I ordered the whole and it seemed about the size of a half from paradise bakery. read more

Panera Bread - Salad Near Me - Phoenix, Arizona

Okay... So this is the 3rd time this has happened at the store. How does a bread store run out of bread??

Went through drive through.. after telling the girl 3 items, she stated o I'm sorry I wasn't paying attention. After I shook my head I started over and still had to repeat it 2 more times. Paid over 40 bucks for 3 sandwiches and a kids meal. The sandwiches came out looking squashed. I frequently go to the arrowhead location which is amazing. Very disappointing read more

This event happened at the Metro center location in Phoenix, Arizona. The manager needs some customer service training. I got a gift card from my job. I used it online to order to go. During the online checkout, I input the gift card information. The website also asked for a credit card for balance "in case needed" I did not get a screen saying the total charged to the gift card or to the credit card. I went to pick up the order. They charged the whole total to the credit card. Requested to talk to the manager to which she responded " I will put the chargeback to the credit card" and walked away without giving a receipt of balance return to the credit card. Three days later and no, she did not return the balance to the credit card. If you have a gift card, it is better to use in-store, they will charge your credit card and make you spend more money than you were not planning on spending. All that I wanted was to use the gift card to pay and was not allowed by the online website or the manager in the store. read more

This is our first time going to Panera and will definitely be our last!!! My husband wine to pick up lunch for us and a staff member at my company. We open up our bag and my Asiago Steak Sandwich is just 1/2 instead of a whole and guess what.....it has no freaking steak in it AT ALL!!! Who makes a sandwich and forgets to put in the main ingredient???? That's 2 strikes. Then they completely forget my staff member's Roasted Turkey BLT sandwich...but they sure did charge us for it!!! The worst restaurant ever!!! If I could give negative stars I would. I would like to update: The manager was very sympathetic about the inconvenience of having to come back and our order completely wrong. He was refunded in full. They were kind to offer pastries but my husband declined. He only wanted the order to be done correctly. read more

Lets get one thing clear. Paradise Bakery way way better. Panera slashed portions, increased prices and serves gross food. I also want to know which geuinus bought a company that had the worlds best cookies and decided to change the recipe. The cookies are dense as bricks. I am so dissapointed. RIP paradise bakery, you'll be missed. read more

While I went to Pei Wei for take out my wife goes to Panera for a take-out Bowl of Soup. I got mine and could have eaten it in the parking lot before she came out. Waiting a long time for a bowl of soup in a non-busy restaurant... really Then to find they threw the croutons in with the soup instead of on the side. They looked all bloated and changed not only the composition of the soup but ruined the taste. Guess the real cook was absent that day... Use caution my friends. read more

Always great food. Easy to use kiosks at the front. Chocolate chip cookie soft and gooey

Above and beyond customer service tonight. It's a chilly day so the coffee is going fast. Light roast was missing so I asked when it would be out and the young man offered to fill my cup in the back as it was beginning brewed. My friend was drinking decaffeinated and they brought out the pot and filled her cup as well. Another person in our party ordered food and they were out of an ingredient in her dish. The manager came over, apologized, refunded her money, she ordered a different item & he comped it...then he gave her a couple of free cookies. I'm in school so we come here to do homework and eat. The food and customer service has never disappointed us. This is why we return, this Panera has an amazing team. Their food is delicious as well. Love their cream of tomato soup & chicken salad sandwiches. My friend usually gets the broccoli cheese and apple Fuji salad. Thank you Panera for your customer service and helping a group of students get the caffeine we needed to get our work done. See you later this week. read more

I get the occasional basic craving for their broccoli cheddar soup and Ceasar salad. This location just always leaves something to be desired and the staff as a whole have BAD tudes. Dirty looks abound and a blatant disregard for customers. It's like we showed up at their home and demanded food, totally crazy for a chain that usually is spot on with the canned friendliness. Silverware is usually dirty, add ons are dismissed. I regret coming here every time I need a quick bite. Ugh. read more

So I went back and decided to give the drive-thru yet another chance, since it had been so long. Mistake. The salad I ordered had ZERO croutons, and the customer service was severely lacking with an employee saying with a flat facial expression "here you go" and proceeding to shove the food to me. Not only that, but the employee was tapping their fingers impatiently with a frown on her face when I drove up to the window. Wow. You obviously love working here and helping people. Will not be back as both food and customer service have continued to go downhill. read more

Great first time experience. I went light with the chicken Caesar salad, but none the less it it the SPOT! Very fulfilling and super fresh. My friend tried the chicken chipotle panini and he was satisfied as well. Nothing to WOW about it, the food is good though. Kind of like a Paradise Bakery concept. read more

Panera Bread - Full chicken Caesar salad, looking better than ever. - Salad Near Me - Phoenix, Arizona

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Very pleased with this location after the fee times I've visited. The staff is friendly and the drive thru is quick also. The tablets inside that allow you to order are easy to use and convenient. I will continue to come here. read more

Panera Bread - Chicken caesar and broccoli & cheese soup! Delicious - Salad Near Me - Phoenix, Arizona

I won't be coming back to this location. The girl at the counter made everything so confusing. Trying to have a little mommy daughter date. Had this super hard thing in my sandwich. Not sure what that is. I'm so grossed out and I spent $30. read more

Panera Bread - Salad Near Me - Phoenix, Arizona