I like that this location has ordering kiosks but they are right in front of the door walkway. The inside is smaller than their old location a few doors down but it was clean and quiet. Food was very good and came quickly! I didn't try it but the autumn squash soup was a big hit! read more

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Cashier was patient and offered recommendations when we couldn't decide what to order. Food came out timely and delicious, and the place is very clean. read more

Panera Bread - Smoked BBQ chicken sandwich - Sandwiches Near Me - Papillion, Nebraska

Twice, I have had missing items. Food taste and quality good. However, the person adding the stuff to your bag does the sign off that everything on the list is complete without checking, it wasn't that busy. I called to let them know I was missing and requested my money back, was told they cannot give money back but would gladly give me what was left off. Perhaps, have another set of eyes to independently review the order prior to handing it off as ready!!! read more

This is Panera reimagined for the pandemic world. Many Panera locations, and the old location just to the south, are intimate places, with comfortable nooks to meet friends or to study, marked by personal service. This new Panera is designed for consumers who want to grab their food and escape as efficiently as possible. The vibe is less coffee house and more McDonalds. Less den and more school cafeteria. Here you'll see a drive-thru, ordering kiosks, tightly packed rows of sterile, uncomfortable seats, and not nearly as many employees. I haven't encountered any inaccurate orders; I always come in the evening when it's not busy. I don't mind the new interior architecture because I'm still avoiding inside dining due to Covid. read more

Drive thru girl was not very nice and I asked for tomato soup then received chicken noodle. This is also my grilled cheese, kind of excessive if you ask me. read more

Panera Bread - Grilled Cheese - Sandwiches Near Me - Papillion, Nebraska

Panera is one of my guilty pleasures. And they deliver! Placing orders via their app is a breeze. Everything is always packaged well and delivered quickly. Lost of folks come here for the coffee and pastries. (And those are good.) But I come here for the salads and soups. And sometimes the sandwiches and mac n cheese too. And, of course, the lemonade. My absolute fav is the Greek salad. The pickled red onions and dressing are outstanding. I like to customize it and add additional of both. My fav soup is the french onion. The others are great too. (Shoutout to the baked potato soup!) But the french onion is just so yum and tasty. It always hits the spot. And if you're looking for a new take on a sandwich the chipotle bacon grilled cheese is quite crave worthy. And the best part is that you can mix and match to your appetite's delight! With half sandwiches and half salads, it's easy to create just the right size meal with just the right flavors you're craving. read more

My wife and I ordered the Hearty chicken noodle soup and what we received was just a bowl of broth. We were lucky if we each received 2 noodles and a piece of carrot. Looked nothing like the bowl full of the good stuff on their menu. Could have eaten it with a straw. Only giving 2 stars because my son had a salad that looked great. read more

Oh my!!! This was my second time ever going to Panera. The first time was just ok. This second time was soooo good!! The first time I went for breakfast and it was pretty basic it didn't wow me but if your looking for your standard (in my opinion) breakfast food then it'll do. Now let's get into this second I went and it was for lunch I got the pick 2, broccoli and cheddar soup with a chipotle chicken avocado sandwich and I tore that thang UP!!! Lol 10/10 recommend!!! read more

I am so tired of NOT getting what I paid for. I'm done. This is the third time in a row my order has been wrong in the drivethru. Today I ordered four cinnamon bagels sliced. And four packages of cream cheese, two regular and two walnut. I checked the package quickly and I saw they got the cream cheeses correct and saw the top bagel was cinnamon. Got home. Opened the bag. Three bagels. Three. Seriously guys? Checked the app for what the total would be for my order. Compared it to what was charged on my credit card and they matched. No receipt given so couldn't verify that way. I am tired of wasting my time and my money. How hard is it to get these orders correct?? read more

Worst Panera ever! They are slow and my order was wrong after waiting 35 minutes. This location is terrible and we won't ever go back

Friendly staff! Drive thru was a bit of a wait but they offered me a free cookie. Food was fresh and good!

This location is the worst ever! Waited in drive thru line over 20 minutes. I had an app so had to get out of line. I told the car behind me to let them know at the window. I tried to call 3 times while waiting but no answer. I've never had an issue with any other Panera location. I have gone inside previously but the staff at the counter seemed disinterested and on their phones read more

Love the coffee subscription. But I do like a couple sugar packets in my iced coffee. How hard is it to keep sugar packets? Are they made in China too!?!?! Call me! You'll never run out of anything that is available! I'm not cheap! But I don't fuck up either! read more

Ordered through the drive thru window, this young girl tells me I have to get out of my car to pick up my food. WTF, What is the point of having a drive thru if you still make customers pick up their order? Came inside because the girl stated I had to go inside. I told the girl I had just ordered through the drive thru. She apparently looses my order and says it was never made. Eventually I get my order with the help of the manager. read more

I've never had any issues with the food or staff, but the wait times here are obscene. Going through the drive through typically takes 30+ minutes even if there are only 1 or 2 other cars. read more

If you dont enjoy your Panera experience that's your fault; they have prompt service, an app ordering system with dedicated parking for pick up, healthy and unhealthy (aka delicious) menu options, and a delicious drink bar complete with unique beverage options. I love that they're consistent and that my favorite menu items always taste the same. I'm a fan of their chipotle chicken and avocado melt, tomato soup, mac and cheese, and sweetened green tea. And they get kudos for the fireplace in the seating area. I've ordered through their app several times and only had a slow preparation once, all other times it was ready before or when I arrived; which makes me feel less guilty about picking up on my pjs. I will say I have always found their items a touch more pricey than I'd expect for what you get but quality food doesnt come cheaply. read more

Ordered a hot chocolate...first it wasn't hot and second it was warm water with whip cream on top. No chocolate taste at all. Would not recommend getting the hot chocolate there because it's a waste of money!!!!! read more

This location sucks eggs. They made me wait 20 minutes at the drive thru window for one sandwich and a cup of soup. Never coming back

Why have a drive thru if you are quoting people 20 minute wait for their food IN THE DRIVE THRU. It's 1:22 in the afternoon... management needs to do more about this issue. read more

No toilet paper. I walk in to take a shit and they dont have toilet paper. Like seriously, only one roll? Thats it?

I got curb side pick-up and that worked great! It was ready in 10 minutes right around lunch time, and they brought it right out to my car. I got the Napa Almond Chicken Salad Sandwich. It was great, except the emerald green lettuce tasted like arugula, and I can't stand arugula. I just picked it off and it was all good! I also got a bowl of Broccoli Cheddar Soup. As always, it was really good, but it didn't seem like the amount was as much as you get when you go into the restaurant and get a bowl. I just want to say thank you to all of the restaurant workers! You are so much appreciated during this pandemic! read more

I'm a fan of this Panera location, though they can get really busy making seats and parking a premium during peak hours. Area is secure. People and staff are friendly. Food is fresh and tasty and low cost. Interior and exterior are new and clean. Fireplace is nice during the winter months. Wish they had more Paneras in Los Angeles. I'd take Panera over Corner Bakery anyday. They are more cozy and have more competitive prices. read more

Panera Bread - Sandwiches Near Me - Papillion, Nebraska

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Worst fast food experience I've ever had. I ordered 2 soups and a sandwich with no one in front of my car. It took almost 29 minutes to get my food. I counted 6 employees through the drive through window who were doing nothing except being on their phones. I would have left if I had not already paid for food. I tried to get their attention to just ask for a refund but they ignored me. No acknowledgement on the wait or an apology. Girl was very snotty towards me. I'm so sad because I love Panera but I will NEVER return to this location again. read more

This is another standard location of Panera in the Omaha metro- but I do commend them on their delivery during the lunch hour. My office regularly orders from here for lunch and food always comes within the time promised and no mistakes in the orders (I mean, as it should but you know...mistakes always seem to happen at some places). Pretty good considering the complexity and amount of orders we usually submit. I'll give them 4 stars for their stability in lunch delivery. read more

I don't like doing this but it's almost every time I get something to go from Panera, they forget something. I got two Thai chicken salads and neither has chicken on it. I called the store and was told they're send me a voucher for a "free" drink or I can come pick up the chicken. Is that really a free drink though? And I am supposed to drive down there to pick up some chicken right now because I have nothing else to do? I counted on them to care enough to double check and getting orders right so I can go on with my day. Once in a while is ok but this is like almost every single time. I'm not going to be compensated with a free drink. A free drink doesn't make up for the 20 bucks on the salads and my time to go pick up the chicken that was forgotten. That's not a free drink by the way. read more

Panera Bread - 20 bucks and no chicken. - Sandwiches Near Me - Papillion, Nebraska

Always double check when picking up an online order at this location. Items are consistently wrong or missed. Today's order was supposed to have 3 tubs of cream cheese, each a different flavor. Was given two tubs of the same flavor, no third tub. Called manager who said she would put aside the 2 correct cream cheeses and extra pastries. A co-worker went to get it because I couldn't leave work. She came back and they still didn't give her the 2 cream cheeses, gave her one. When I called back again the manager did refund the missing item which I appreciate. All I ordered were bagels and cream cheese. Shouldn't have been that difficult. read more

I recommend trying the two for two at this restaurant go ahead and get the Panera bread broccoli and cheese soup along with the turkey club sandwich you won't be disappointed read more

Although the food is good. I cannot say the same for the service. When asked if a certain food item contained an ingredient the cashier replied "I don't know, there's a book that could tell me but why do you want to know?" When I explained it was food allergy related she reluctantly got her book out. It took an extra 20 seconds out of her day, when the place was basically empty, to find out it wouldn't work. Then my husbands sandwich was missing avocado. When he asked for it the kitchen argued with him about putting avocado on his sandwich (not sure why they think someone would lie about that) also on your Panera receipt, at the top it clearly states "Accuracy Matters, Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble. Just let an associate know." This was not done nor offered. We didn't ask for it because it wasn't that big of a deal but thought it was interesting to put that on a receipt and not honor it. And last but not least there was the fact that our plates and bowls were dirty. By the time we figured this out we had already eaten most of our meal. We most likely will not visit this particular Panera again. read more

Panera Bread - Sandwiches Near Me - Papillion, Nebraska

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Did an order for rapid order pick up....wasn't very rapid if you ask me. All i ordered was a 4 pack of the coconut macaroons so it makes me wonder why it took 15 minutes to grab that one thing from the bakery. Then the lady comes out and says they only have 3... i got my order and left, but I didn't get any "So sorry for the wait or inconvenience". It probably would have been quicker to wait in the long line at lunch time. read more

When I got Panera today the drive through worker was rude. I got a bagel and it came cold in a bag with a side of cream cheese. When I go to Dunkin' Donuts they make the bagel for me, warm in a box ready to eat. I was expecting panera to do the same. They also have no vegetarian options. I waited for my coffee and bagel for 10 minutes. What took so long...Not impressed. read more

If I could give a 0 star I would! Don't get me started on how long you have to wait for your food! 20-30 minutes for food that's not fresh! You can tell it's been sitting around. This Panera has gone down hill sense they moved! I won't be coming back! read more

My wife and I's experience here has been excellent. There were some employees working here at times that thought it was okay to treat this location like a high school classroom. Seating is great here with many locations that make you feel comfortable. Panera has a new menu that has a lot of customers in an uproar! The tomato mozzarella panini has been turned into a watery flatbread sandwich! That was a sad day knowing I can't get my favorite panini. read more

This is a great, well-managed location. The place is usually packed for lunch during the week, and the staff handles it well. I also love that Panera has added some new vegan options. It's a fantastic, health-conscious addition to the menu. Recommended. read more

Awful customer service. Poor management is evident since the manager was running the sole register this morning and there was a line to the door (at 9:30 am on a Tuesday!). When it was our turn, she couldn't muster the strength to crack a smile, simply asking 'Are you ready?' What a drag. If she can't offer pleasantries to her customers, I doubt she is training her staff to do the same. Also, she is working next to a coffee machine. Chug some Joe and fake it lady! I was desperately hungry when I came here and that is the only way I would come back. read more

they keep forgetting things in my order and the manager is always grumpy when you bring it to her attention.

Don't get me wrong, I love Panera. The food is always usually up to par as it was today. But the customer service is extremely bland.. when ordering at the self kiosk, you have to still go up to the counter and ask for the drink cup you just ordered. This is fine but what isn't are the multiple employees that see you are standing there front and center and just choose to ignore you... what a great feature. And along with ordering at the kiosk, you do have to pick up a pager which buzzes to indicate when your food is ready, anyone who has eaten at Panera knows this. Anyways, as I was sitting there at the booth I chose, the pager started to go off so naturally I got up and went to the pickup, when I got there the lady behind the counter told me it was going to be about 30 seconds on my sandwich which was also fine but this other employee handing the carry out was very rude in my opinion. She was a heavier set lady with fading colored hair "bluish green". I suppose I was standing too close to the pickup bar so she told me to stand more over to the side, which was fine because of covid guidelines but afterwards she then proceeded to tell me that "your pager will buzz when your food is ready" in a snarky tone... now tell me, why would I be standing there if it didn't go off ??? That's a no brainer. This particular visit was very unpleasant. read more

Panera Bread - Toasted Chicken Frontega Sandwich - Sandwiches Near Me - Papillion, Nebraska

I'm a frequent Panera customer and this was my first time visiting this location. I came during a busy time, so the parking lot was packed and sort of hard to navigate, but I can deal with that. What was more annoying was that the cashier didn't even ask for my phone number for my rewards account, and when I got coffee, there were grounds in it- two small, but very fixable mistakes. Hopefully they are willing to take some more time during busy hours to make sure their service is still up to par. read more

Panera soup is amazing. My Fiance' sent me out to grab her some take out since she was feeling a little ill. She enjoyed the the chicken noodle soup. Darrel the Asst. Manager assisted me tonight. He seemed tired and agitated. He was on a cash register and assisted the guest in front of me then walked off. Not sure why? Maybe a loaf a bread was burning? He then walked back to the register and looked at me and took two steps away. He confused me, maybe he had to go look at something. He then greeted me and took my order. As I was paying with my credit card he swiped the hell out of it up and down as if he was trying to get a spark to start a fire??? Oh well... The receipt printed and an employee came up to him and asked for something. He replied, "I don't know, I cant even get the receipt paper to print." Well all he needed was a fresh roll of receipt paper which I'm glad he found because it seemed as if it was the end of the world for him. He gave me my receipt and gave me directions to pick up my order. Panera is an awesome business, I would of given it 5 stars but Darrel just showed his bad day mood to everyone which was unnecessary! Sorry dude! You suck! Panera, You Rock! read more

This place is a good place for people who enjoy their meals with partners, families or friends. Yes, I mean everybody. I stopped by for a tea, pastry or meals and chatted or studied with my husband and friends many times. It's the place I want everywhere I go to be there.haha read more

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The slowest service I have ever had at a Panera. 35 min to deliver 3 sliced and toasted bagels and one bagel sandwich. The restaurant was not busy whatsoever... they had no excuse... plus another 15 min for one coffee drink before we left.... read more