I haven't came here a handful of times now and of course food is amazing but the people who work here are very nice and I haven't had a bad experience. Thank you guys! read more

I had an awful experience trying firehouse for the first time. The first time they got my order wrong, and the sandwich they did give me was literally almost empty of any meat or ingredients. I called and the guy was very nice and offered to remake my order which was great. When I finally ate the remake I was horrified when I found a literal what looks to be a metal cogwheel in my sandwich. Even without the traumatizing metal experience, the sandwich quality is bad! They are so expensive and the bread and everything else just tastes like an overpriced subway. I will never return to firehouse after this. I tried to contact them about this but I never heard back. How can y'all serve metal in peoples sandwiches and not even check that before serving it to someone?! Please go to jersey mikes instead. This is awful. read more

Firehouse Subs - The amount of food they gave me in half my sub... literally nothing in there. - Sandwiches Near Me - Omaha, Nebraska

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Labor Day special Great price points Great sandwich selection under the special offerings Quality sandwiches Ordered online, pick up ready upon arrival read more

Called in a pickup order and normally they are 5/5 with great talkative people working. Never had a bad experience there. Tonight, the food was just blah. I normally get the Steamer but tonight it said not available at this location on my prior orders and did not even show up on the app. I am hoping it's just maybe a shortage of ingredients or something because going away from that would be a travesty!! I went with the pastrami and it was 2/5 at best. Bread was awful!! It was just not good. I also picked the Baked Lays chips and they were all completely in crumbs. I know the store can't see them in the bag, but it was very disappointing. Normally always a 5/5, but not today. I'm giving a 3/5 because normally they are great. Today 1/5, so averaging them together. Will try them again if they get the Steamer back, if not I guess it's a different Sammich place! read more

Ordered 3 sandwhiches, one was a french dip, opened the bag when i got home, no aujus and it was an hour before closing tried to call, they hung up on me 3 times without even saying hello.... read more

Great food, very crowded but I guess that's a good sign. Veteran discounts. A bit noisy but not to bad. We'll be back.

Walking in this place gave me anxiety. Small inside, crowded, people standing everywhere. It just felt unpleasant to me. Add to that, you order at the far end of the bar from the door entrance and they have 1 soda machine. The engineer sandwich I got was good, not bad and not great. Daughter enjoyed her veggie. I don't know.... Probably be awhile before I go back. read more

Yeah I won't come here again. Place smells dirty. The kid taking orders was rude with a runny nose being wiped on his hand. One couple dining in and my sandwich took 20 minutes. Plenty of other options to choose from with better service and way less expensive. read more

Food is ok BUT service and manager is rude. Manager Brandon Miller told me everytime I come in I am a problem. The fountain drink machine was out of order and no one said anything when I paid for 2 drinks. I asked for my money back and he said go sit down. His tone was rude. I asked for manager when he informed me he was manager. Good luck with this location because we will not be back or any of our lunch group. Any time I have tried to use some of my 60,000 pts they are of NO help! Employees do NOT know how to use app. read more

My first time at this location and I made it home to an order that was wrong. I came back to the location, gave them the bag and told the acting manager that my order was wrong and he told me that I would need to pay for another sandwich because they can't give away sandwiches. Although he was the one who made it incorrectly. I NEVER came to a restaurant where they messed up my order and I had to pay for another. I immediately called the general manager and it went back to the store. I asked for another number and the helpful young lady behind the register gave it to me. I spoke with the general manager, Brandon, who mentioned that he doesn't know why it would be a problem. I have been in Omaha for about two weeks and I'm realizing how race may have been the problem. This is why people shouldn't judge anyone by their race or the way they look because you'll never know who that person might be. I am a proud owner of 3 businesses. I believe a diversity and inclusion learning should be taught to the acting manager, so in his career he would have a better understanding on how to handle situations as these in the future. It's very disappointing because my mom raved on this location, service and food. I haven't eaten here before but if it lacks the hype, I will be back to give an update. 9/12/22 at 6:36p CST read more

On a busy post-Christmas day, we had a few hiccups with our order, but the manager the staff working were quick to fix everything. They were so incredibly polite even though they were very busy at lunchtime. My family really appreciated the great customer service along with the tasty sandwiches. read more

I wish I could give zero stars. I am so incredibly disappointed in this restraursnt, especially since they represent our fire fighters. Absolutely Horrible customer service. Waited for 15 minutes at least along side a young mom and another gentlemen. They Never told ANY of us our food was ready. So after we each went up to ask about our food we all found out it had been sitting behind the counter the entire time. to which an horrible young man LOUDLY yelled from the corner "well you should have asked!" i replied with my frustaration and he rudely replie "ok bye lady!!" Wow. I was floored. I asked for the manager and his only reply was "ok thanks for letting me know"......., THATS IT!!?!??!?!?? Wow. I was floored again to have a manager who didn't care and could only respond with 6 words. Still in utter shock right now. So disappointed. read more

Firehouse Subs not only get the food right they excel in customer service. This is one of my favorite places to eat and the staff makes the experience even better. The level of customer service is unmatched. The staff is very professional, polite and always friendly whenever I come in no matter the time of day. I sincerely appreciate the Grayhawk staff for always going above and beyond. If they know you they greet you by name, for those they don't know it's the same awesome level of service. During the peek of COVID everyone was experiencing staffing issues. Firehouse Subs went out of their way to apologize for the wait even though no fault to them. They worked hard to ensure everyone was served with a smile. I will always remember they kindness!!! read more

Brisket Sandwiches, the smokehouse melts in your mouth, quick and delicious sandwiches with friendly service!

The first time I went to firehouse years ago I wasn't impressed. But I went to this Location last week and it was good. I got the Italian sub and really enjoyed it. The staff were friendly and during the weekday lunch hour they were packed. I'm giving 4 stars because the price is a little high in my opinion. I think they should include daily deals like subway or something. Regardless I will go back. read more

Firehouse Subs - Italian - Sandwiches Near Me - Omaha, Nebraska

ordered online and both sandwiches were made wrong and were missing half of the ingredients workers seemed respectful but service was poor. just don't really understand how you mess up a sandwich with 5 ingredients and another one with 4. The sub looks sad. read more

The club on a sub sandwich and loaded potato soup were delicious! The dining area was very clean. The staff was very helpful and friendly!

Love this place! The Hook & Ladder sub is my favorite- definitely crave-worthy. The sandwich meat is heated to the perfect temp, so all you pregnant ladies out there craving a deli sandwich can go nuts. I ate at least two a week my whole first trimester. The staff is friendly and welcoming and the service is quick and efficient. Would recommend. read more

they're turkey bacon ranch sandwich is my go to! the employees there a nice and work hard.

Bravo Firehouse sub sandwiches shops have met their match! A place where you are welcomed, and great choices and variety 5 star read more

Two medium (8 inch) sandwiches with meals and a kids (4inch) sandwich $26 But the service was friendly and helpful. Very patient as we discussed over and over what we should get. Grilled chicken was great! The smokehouse brisket was one of the best brisket sandwiches I've had in a long time. Tender and very flavorful. Coke products. Clean dining area, soda area and tables wiped off frequently read more

Firehouse Subs - Build your own with grilled chicken and provolone - Sandwiches Near Me - Omaha, Nebraska

I was a first time Firehouse customer this weekend. Man taking the orders was a good menu tour guide. Lots of options. I settled on the siracha beef sandwich from the under 500 calorie menu. Nice sweet heat. A little more roast beef than I typically like on a small sandwich, but too much is better than not enough. Took a slice or two off - felt it balanced the flavors a little better. Toddlers received a gratis a fire hat - a big hit. Always love the Coke machine that adds flavors! At peak times, note that there is a rear entrance / parking. ................. To-da-LOO-review: Restrooms are in a private location in the back hallway. Single occupancy and lockable. Respectable restroom for a sandwich shop. read more

Friendly courteous staff! Sandwich was very good, went with a basic turkey sandwich on white bread because it was on sale from only $4! read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Omaha, Nebraska

Great location, the staff was very friendly. The restaurant was clean. The sandwiches were very toasty and delicious. Free pickle spear - who could ask for more? read more

Stopped in for lunch. First time. Staff was very friendly. Ordered a large smoked brisket to split with my wife. A little over $10. It was a very large sandwich. Plenty for two people. The brisket was excellent. Very good sandwich. I definitely will go back and I recommend this restaurant. read more

Quick update, the problem wasn't with Firehouse Subs. I used the Yelp app to find the business and order on line. Yelp uses Grubhub for online ordering. Use the Firehouse Subs website to order online for the best service. My apologies to Firehouse Subs, the problem was not with them. read more

Disgusted by experience today. Ordered for Curbside, waited 20 mins past the pick up times and no employee ever came out to help any of the numerous customers waiting. Finally went in and there was a crowd of people waiting for their orders (even though the signs say stay 6 feet apart). When I asked an employee what am I supposed to do for a curbside order his repose was " Just stand there and wait til its ready" when I responded "what?" He then stated " Cant you see we are busy!" Then when i asked for him to cancel my order he said NO! Finally I found a manager who cancelled for me. Glad to see they appreciate their customers supporting them during Covid ... so much so that they no longer need to provide common courtesy or customer service. Very disappointing. read more

My first time eating here was this afternoon. Very clean, tasted great, and the employees were super nice. I will definitely be back, especially since they explained the rewards system and double points on Monday! read more

I love their variety of hot sauces. They carry lot of hot sauces from mis spicy to super spicy. Sandwich itself is a typical subs. Nothing too fancy nor too bad, it's a decent place for a quick bite. read more

Firehouse is the newest sandwich shop in Northwest Omaha. My impression of this place is pretty good upon my first visit. The sandwiches were fairly standard but tasty. They seemed to have picked up where Quiznos left off by offering a variety of toasted subs. I enjoyed the club and my wife enjoyed the meatball. These aren't exceptional sandwiches but they are good and the work that they do in supporting local fire houses is top-notch. read more

Expensive and slow. Food does taste good but it takes forever to get a sandwich no matter how busy they are. Prices are high for what you get and their lack of service. Not only are they slow they have no personality. They do they typical "welcome to firehouse" when you walk in but you can tell it's forced and they don't really care. No "how are you doing today" no "thank you have a great day" just a blank stare and they hand you the sandwich. read more

Good food but a lot of drama going on with the staff when we were there. One of the male workers was swearing loudly about being out of tuna. Could hear everything he said. Doesn't make for a pleasant eating atmosphere. I would have left before we ordered but was with my husband who really likes firehouse subs. Took quite a while before someone waited on us. No one said anything while we waited. Also did not give us the discount on one of the sandwiches being the special of the day. More interested talking to someone that came in then thanking us for coming in when we left. I hate poor customer service. Big 0 in that tonight. read more

Below average. Environment confusing at first. Pricey for a luke warm drippy sub. Lacking flavor. Friendly service and a clean place. Will not go again. read more

The Philly is the best!! Friendly staff and always clean. Skip R Taco and you'll thank me.

Very disappointed. We placed an order online for a later pickup (1/2 hour). Got there about 40 minutes and they hadn't even received the order, even though I got an email confirmation. They said that they received some kind of notification but no order. I was also told that they were having problems with this. They did quickly make up the subs, but I still had to wait about 10 mins. All I got for hassel was a free drink and a bag of chips. Then when I got home, we found out that both subs were made wrong. We asked for no mayo and asked for oil and vinegar on both. They both had mayo and no oil/vinegar. When I called to let them know, all I got was "I'm so sorry mam' ". No offer for replacements or anything for our trouble. After not getting that, I told him that I was very upset and we most likely won't come back. He said "Sorry, bye". The subs most likely would have been very good without the mayo but they were overpriced for what we got. Subway subs are better and cheaper. read more