WORST PANERA EVER. Came here around 9:30 a.m. and practically none of the breakfast bagels were available and the workers seemed to be half awake...also my bagel was burnt on the sides. As we were leaving the line became super long and a worker was just sitting and reading a book, completely oblivious to what was going on. read more

It took 25 minutes for me to receive a plain bagel (not toasted and with nothing on it).The Panera employees were unorganized and not only blatantly lied, saying my order was about to be attended to but the employees were also unable to admit to their mistakes. I ordered a plain bagel (not toasted and with nothing on it) through the app. When I arrived at the Needham Panera store ten minutes after submitting the order, the order was not yet ready so I waited for an extra 5 more minutes. When the order still had not arrived at the take out shelf, I asked an employee if they could check up on it. He then replied that he was busy but to ask the employees working at the registers. I waited in line (there was one customer ahead of me currently ordering and only one employee working the register). After waiting another 5 minutes in line for this one register, i stepped out of line to ask an employee who had walked by. I asked her if she could please check on my order but she replied that she was currently busy and would be with me in a moment. When she returned I informed her that I had been waiting for 25 minutes for a bagel and asked her to check on it. She then feigned that she knew my order and responded, "That's right I was just about to complete that order. What type of bagel?" When I told her, she then feigned to know my order and replied, "toasted and with cream cheese right?" Not only was the employee pretending to know my order, she blatantly lied about how she was about to start my order. I'm thoroughly disappointed with Panera's service. I then submitted a complaint through Panera's website and was told a Panera representative would get back to me, however, no one ever responded. If you cant own up to your mistakes Panera, at least have the decency to reply... read more

My least favorite Panera ever! Horrible wait times, place seems dirty (I SEE the flies) and staff is friendly but utterly clueless or just cruel. I stated several times that I was running late and I swear the cashier took EXTRA long to explain things to the trainee that was with her. And then I got chased down by someone trying to give me a catering menu as I was trying to run out of there. read more

Pro: Location. The food is okay. I had more fresh salad at other Panera locations, though. Cons: Very very very slow wi-fi. It is useless. Do not come here for the free wifi (I did). You will waste your time and get frustrated (I did). Very limited parking space. Gets super crowded at the lunch time. read more

Just found a dead fly in my turkey sandwich. I think I'm done with Panera for good.

1/2 dozen bagels sliced requested three times. Got 1/2 dozen bagels unsliced. Clerk was so busy talking to co-worker she couldn't care to get the order right. One bagel toasted with cream cheese. Received toasted bagel with a container of cream cheese. However...no knife, no napkin. Discovered after I left the cafe. I'm so over Panera. Tons of wandering employees wandering with little defined purpose and service is still really slow. read more

This is the worst Panera I have ever been to. Unfortunately it is the closest one too me so despite multiple bad experiences there I have given them another chance too many times. No more. read more

Friendly service. OK food. But terrible Wi-Fi. Could be a good place to hang out for a while if they had functioning internet (I've been here dozens of times). read more

I've been coming to this Panera location for the past two years now. In the last nine months i've seen a significant change in the food quality, cleanliness, and management. Specifically, Laurie has made my experience quite delightful. Shes always making sure everyone's one task and that all of her costumers are happy. I 100% recommend coming to this location, you don't be disappointed. read more

Tried the new Cobb salad. I typically like Panera, but this salad had chunks of icy cold eggs, tasteless chicken, and absent bacon. Going back and getting bacon was worth it, but the salad still had a bad aftertaste. I know this is a new menu item guys, but don't release it if your kitchen staff doesn't know how to make it yet. read more

First, I like the food at Panera, and the service is fine. So good food and fair coffee. I take issue with the way this chain is run. 1. the eliminated a small coffee, so the smallest size available is 16.8 oz, now I know I don't have to fill the cup, but at $2.18 for an empty cup that I have to fill myself...... 2. My delicious blueberry bagel. (they are good, not to puffy) I looked up at the menu and see $1.05 for a bagel. My receipt shows $1.35 they have two prices for bagels, and a blueberry costs 30 cents more than an everything. 3. I ordered it with peanut butter (for here, not to go) had to spread the peanut butter my self. and the portion size officially 2oz, but that's not what I got. just enough to barely skim the bagel. 90 cents extra, fine i suppose, but for 90 cents............. 4. when the bus boy (ME) cleared his table, and left the knife on the plate, the employee near me showed me that the flatware goes in a separate compartment. (I thanked him) Now I suppose it's a value for the free wifi. if you are sitting all afternoon staring at your laptop for the price of a cup of coffee, but I am talking with my feet, and don't think I will be back, unless I want to watch a movie on netflix, which i just might do. read more

Horrible service! On a Sunday morning the ran out of all coffee. When I let them know I was left standing there waiting over 10 minutes and she never returned with coffee. As I was walking out I heard one of the workers say "I'm tired of having to do everything around here". This place is not run properly at all. The manager seemed very uninterested. read more

Awful. I got cookies that were stale so I went back. The kid asked me if I wanted a replacement, I said yes.... he charged me for them! And said I should have been there earlier, and this was at 10am. It was the day after Thanksgiving, so I know they were from the day before. I contacted them by email and they said that they souks have a manager contact me, but no. So I wrote them back 3 weeks later letting them know, and again, no response. Not giving them any money. Couldn't keep a customer over a cookie? read more

Our cashier Mastulah and our food runner Andrew were both very polite, helpful and efficient...they get five stars...This one star is specifically for the manager Ryan. People come here because its a quiet place to do work or just enjoy our lunch peacefully. Not only was he extremely loud the entire time we were there. He was extremely loud and rude to his staff and talking to them like they were idiots. Everyone was doing a great job and he talked down to them for no reason and you could see the effect on other employee's. I can hear him yelling across the whole establishment. I understand his job expediting. But he doesnt need to do it the way he is doing. He belongs in the BOH. read more

This has to be the worst Panera I have ever been to! The restrooms are filthy the carpets are stained and the service is rude. I've order take out on three occasions and each time they got my order wrong the most recent order was for the Asiargo Steak sandwich when I opened the bag one sandwich was wrapped in two different wrappers which would've been fine but the sandwich did not have any lettuce or tomatoes which I did not ask to be removed and no pickle. What kind of idiot screws up a simple sandwich. read more

I avoided this location for years due to prior poor experiences, and today, I was reminded why I stopped coming here. I used to order lunch for my staff (8-10 people) and something was always missing or incorrect. Today, 5+ years later and for a different team of 10, our ENTIRE order was missing. I ordered online using Panera's Rapid Pick Up feature, and evidently, because the order was over $100, their system filtered it to the Dedham location, which provides catering. Finally, an hour and 15 minutes after placing the order, it was found and fulfilled. I was offered a drink or pastry while I waited, which was very nice, but I am so disappointed that this location has failed to improve over the years and won't be back. read more

Just spent 15 minutes waiting for a wrap there. No one in front of me in the line and MAYBE one or two people waiting at the their tables. It's a good place to hang out and relax but if you are hungry or need a quick bite, I do not recommend!!! read more

Definitely a great Panera Bread location for staff, proximity to major roads, consistency of food, and service. However, the parking situation is terrible in the strip of shops at which it's located, even though they sometimes provide free valet parking for patrons. The handle the morning rush well, so I can overlook the bad parking as long as I come early or late enough (not peak hours!). read more

From other reviews it sounds like this place can be very busy. However, in the morning it seems fine. Service was great and I was in and out in a few minutes. the tables were clean and the bakery was well-stocked. Parking is ample in the back, and it's pretty conveniently located off of I-95. read more

The food is just as good as the other Panera's that I've been too. It gets pretty busy at lunch times though, and it's impossible to find parking unless you wait around and follow somebody to their car. Your order comes out pretty fast even during busy hours and the staff is always very nice. read more

I'm generally a big fan of Panera, and I've been known to spend a few mornings or afternoons studying/doing some work at their different locations. However, this location just feels too crowded. Last time I was there, there were almost no seats available, and that was around 10 in the morning, not even during the lunch rush. It feels as though they tried to cram as many seats in as possible, and it's just not a very comfortable place to spend time. I'd recommend this location for take out, but less and less as a meeting place. read more

Can this place be any slower? Came to pick up a phone order, had to wait in line for 15 minutes to pay, then more to get my order, well past the time when my food was supposed to be ready. The staff was slow and rude, didn't even get an apology. The place is always very understaffed. Giving it 2 stars (not one) because we like the food. read more

Honestly you can't go wrong with the sandwich and bread bowl. We order a lot from work and my coworkers love the soups there. I might be a little obsessed with the Bacon Turkey Bravo. Just saying. Overall good place to eat for a quick work lunch. read more

Yes, your typical Panera, but service was expedient and very cordial. We had 1/2 soup & salads- black bean soup & 1/2 chicken salad sandwich for my boyfriend and French onion & 1/2 turkey avocado BLT for me and we added a praline pastry for 99 cents... All excellent, filling, reasonably priced & the calorie content is helpful to stay on track. Thanks Panera, see you again soon. read more

I just had their chicken noodle soup but it was good. It was accompanied by really fresh bread (still warm).

Big parking lot behind the place. Nice quiet place. The only problem I've got was glitchy WiFi - kept throwing me into a captive page, so I had to use my phone tether instead. read more

I love Panera, the concept is great and the food is very decent. I always get great customer service, but today it was bad... The girl at the counter hates her job and is not polite to customers. In kind of a hurry... The manager was next to her and didn't care at all. Something is wrong... No wonder reviews are low-average for this shop. read more

I'm giving this 4 stars because I like the coffee and the bagels are good. The service is fast. I've been coming to this Panera for a couple of weeks and I'm always here before 7am. What I don't like is the wifi. Almost useless. Hard to stay connected for more than 5 minutes. read more

Food was fantastic, but they forgot half my order...when I called to tell them, I was hung up on the first time! I didn't have time to go back, so they had to mail me a gift card to make up for it! Very unhappy with the service. read more

I had a pretty simple order, but I don't know if it's just their accents that they couldn't communicate the order properly to the other guy. So I might excuse that they got the wrong type of cream cheeses I ordered for my bagel, not that big a deal. But when I ordered the Alfredo tortellini with chicken and got back home and opened it up, the chicken was this petrified crap that looked like it wasn't cooked and was glued together. I would recommend these guys to work on communication and not half ass on cooking. And maybe dress more appropriately as opposed to serving my food with a du rag on and handing me my food with no smile on and no emotion. These guys aren't going to last as long as they hoped if they aren't running as a respectable business should. I think corporate should maybe show the manager how to run it more properly. read more

The biggest negative about this Panera compared to others it the limited parking space. At lunch and dinner I have to wait in the small lot and try to snipe spots. The food is the good quality as the other Paneras though I wish they didn't change the Italian as that was my favorite, and the new version IMO isn't as good. read more

Every time I go here I wait a long time to get my food. It never gets better. Please work on the length of time it takes to bring the food to the tables. If you want a quick meal this place isn't for you. read more

Food - pretentious to be healthy but everything prepacked and precooked. On several occasions my soup had frozen lumps in it . Baking products are the best part in their stores. Please be aware- at this particular location you always get overcharged for Pick 2 Items. Last time I even mentioned to the cashier that I am selecting only one signature item and sure enough she charged me a dollar more as for 2 items. If you have to eat at this location - make sure to check your bill. read more

Sarah A. is right. I like most Paneras, but this one is AWFUL. Slow, poor service. Orders get lost and screwed up. Problems with the food too. Convenient for me, but I will drive past this one to go to another Panera. read more

Only giving a star, because I have to. This Panera is probably the reason I no longer order anything other than a green tea and a bagel. Every time I get a salad, it contains the following: Wilted or brown lettuce, overly ripe (or under ripe) tomatoes, If I get cucumber, they have brown spots or are soggy in the middle. When you order something with mozzarella cheese, don't expect a lot of it - because you are lucky if you get a piece bigger than your thumb on the entire piece of bread. I used to LOVE Panera, I mean LOVE it... now... after this last time (only ordered because I had to pick something up for my boss) I will NEVER go back to this one, and possibly any other one, unless I want some green tea....until they go and eff that up too. Although finally with the rapid pick up - things are better as far as getting in and out, but the parking lot forget about it passed 11:30... good luck finding a spot and not fighting someone else for it. read more

My wife and I have made this Panera location our casual Friday morning date spot! Although the service isn't great, their Asiago bagels and iced green tea always makes us come back. The only thing we absolutely hate is their parking lot, being in a shared plaza, you'd think they would have made it bigger for everyone! read more

I work right around the corner from this Panera, usually make it there a few times a month. Recently I noticed the service has been getting slower and more transnational. Today I waited over a half an hour to get my food before finally having to call it and leave without my order. I mentioned my dissatisfaction with the timeliness of the preparation of food to the manger, Bob, and his response was "It happens" and refunded my money. Never once did he go back in the food preparation area and offer to help the staff that was clearly struggling/failing to keep up with the lunch rush. read more

The parking lot is too small for the amount of business they have on a daily basis. Sometimes while waiting for phone order's/[ick up are, most of the people behind the counters ignore me. Except for this one gentleman who I think is a manager, his happy and contagious attitude never fails! LOVE the blue cheese chopped salad!!!!!!! And I am not a salad gal! read more

I really love their breakfast sandwiches, so being a senior citizen and high risk, I have been sort of scared to order, but I have ordered from here a few times. This past Sunday, I ordered, drove right down the street to pick it up. There was a blocked off area to the left which said "To Order"; it did not say "For Pick-up". There were no cars in the parking lot so I just parked to the side. I called to let them know I was there, and this woman was very rude to me. She finally came out with my order, WITHOUT A MASK, and started yelling at me that I was parked in the wrong spot, and she said "F____ing Unbelievable", really? I'm here at 8:00 am trying to give you my business. In the last 6 months, I have had 4 orders that were not correct, and the male manager has been very pleasant to me about everything. This woman had no right to treat a customer this way. My friends never want to go here and now I can see why. I will not be placing any more orders here, and will drive to Waltham, where they are always extremely pleasant and nice. read more

Last time I was there a roach was crawling across the counter where you pick food up. My teen daughter saw it and won't eat there anymore. Teenagers today!! read more