Café Fresh Bagel, Needham, MA
Avoid the lox spread.
I learned about Café Fresh Bagel from met my friend Steve Block, who used to buy dozens of bagels for people at my old job and elsewhere. He'd slap on a "Bagels from Block" smiley-face sticker and leave the bag for a new hire. When I bit into my first one, I was hooked! What texture! A thin satisfying, crisp with each bite, and a mild yet gratifying chew. What flavor! Cissel, raisin, sesame--they all packed a flavorful punch. And they were big bagels!
An awful visit today.
Things have been tight for my family and indulging in to-go food is an infrequent occurrence. But I knew on the way to a doctor's appointment this morning that I might have to splurge. I decided if there was a parking space in the CFB block, I would get a bagel. The more I thought about it, the more I wanted it, and the more I knew I'd enjoy it. My favorite, cinnamon raisin bagel well-toasted (I know, never toast a fresh bagel) with cream cheese and nova (and preferably tomato, onion, capers) was not in my budget, but I was practically drooling thinking how much I would revel in a cinnamon bagel well-toasted with lox spread. (insert clip: "mmm mmm mmm, the flavors are melting on my tongue.") I could envision it. My salivary glands were in overdrive. I was so close.
I always feel rushed when I walk into CFB. There's an energy behind the counter that is great when there is a long line but not otherwise very calming. I placed my order.
After a quick wait, I grabbed my bag and returned to my car. I was going to relax and eat while I listened to a book. But alas, disappointment befell my repast.
The first thing I noticed (besides forgetting to ask my bagel to be cut in half) was the bagel's thinness. When I used to buy them for home, I'd slice them in thirds because of their considerable size. This bagel was the size of a Bruegger's bagel. Then I noticed the thin shmear of cream cheese. I had expectations, and this was a bit of downer, but I didn't really need all that cream cheese, so that was okay. I ate a couple bites and noticed no lox flavor. And no raisin flavor. Another bite--nothing. I took a closer look and noticed the texture. The outside wasn't smooth. Again, Bruegger-reminiscent (or more NY than NJ in texture). I again looked for lox and realized I must have someone else's order. I was sure of it. This was a wholewheat bagel with plain cream cheese. Bummer.
Since I hadn't left the vicinity, I returned to the store. My expectation was that they had my actual order and were waiting to see if I'd return. Or they'd remake my original order, or maybe they'd ask if I wanted a refund of the difference in cost between lox cream cheese and plain.
Near the toasting station, my server acknowledged me with a quizzical look and indicated I should wait a minute. She promptly approached the counter, and I told her I thought I had the wrong order. She asked, "lox spread?" and I said, "yes, but that's not what this is." She asked if she could look at my still partially wrapped bagel. I handed it over. As she perused it, I could tell she was confused, too. She took it to the toaster where a few men had congregated. They all said there was lox in the cream cheese. The server returned the bagel to me. I looked at it again, and there it was, a miniscule bit of salmon. I said, "Okay, I see it now, but it's a tiny sliver of salmon. Maybe you should add more salmon to the lox spread." The men kept insisting it was lox spread, and I kept saying, okay, fine, I see why you're saying that, but you should add more lox in the future. One man commented on how he opened the container and used what was inside. {Tip: There might be a QC problem if the spread lacks any pink coloring--not just of the lox slivers, but the overall hue of the product.}
At this point, my voice is a little raised because the men are across the store and it's loud in there (I'm not yelling--that is not my style), and I've interrupted someone else's order, which I feel bad about. And the people in line are ping-ponging their heads looking at me, then at the men, then at the server, and around again. One of the men should have bidden me to the other end of the counter and met me to discuss the issue and a solution without disrupting the flow, etc. Maybe I wasn't clear, maybe they weren't clear. idk. But the evidence was clear, and it was clear to me they didn't care what I was saying, and they certainly didn't care about my dissatisfaction. So, I left, dispirited and frustrated--and I admit, a little teary-eyed.
My splurge of the week ruined, I vacated my parking space and ate my boring bagel on the way home. I wondered if the bagel was the runt, the last of the batch, or if in general, their cinnamon raisins (all their bagels?) are on the smaller side these days. On the plus side, I did end up tasting a few raisins. And the bagel was perfectly toasted. read more