Panera bread off Madison in murrieta has the absolute worst serving sizes. I paid $35 for me and my girlfriend to go out to dinner. Which isn't a bad price for good food but they were out of the bread that comes with the sandwich I usually get, a Cuban, and they put it on sourdough and it was no bigger than a dollar folded in half. It was basically two bites. Very disappointed with this restaurant and their fragments of food read more

This review is specific for online catering orders. This is the third time I place an order online and it's not ready. As a matter of fact, they haven't even started the order and now I have to wait an additional 15-20 min waiting for them to scramble to get it done. Now, I did not ask for something extravagant, just a chicken caesar salad, and the order was placed 3 hours in advance. The manager did apologize but I really hope they get their act together. read more

I usually place my catering orders with the Panera Bread in Temecula, but today they couldn't accommodate a lunch catering order because they were too busy so I decided to try this location. Ordering and pick up went smooth. The employees were all very nice and I was given a free drink while I waited for my larger catering order which was very thoughtful. Once my order was ready, an employee helped me to my car. I did ask if she was sure that they had my whole order because it looked to be too small and she said yes everything is here. WELL I get back to the office and set up and realized I was missing about 7-8 WHOLE sandwiches. I wasn't happy because I had an office full of hungry people so I called and was disconnected TWICE after waiting. I called back a third time and was finally able to speak to someone. After I explained the situation, the lady I spoke to apologized and said they would deliver the sandwiches to my office within the next 15 mins. And sure enough they did. At first I wasn't quite happy with this Panera Bread location, but after what this young lady did to make up for the mistake has changed my mind. Our next catering orders will definitely be from this location. Every place makes mistakes once in awhile, but they way they responded to the mistake was very impressive. I honestly thought they were going to make me drive back to pick up the items they forgot to give me, so it was nice they owned up to the mistake and delivered them. read more

Panera you really need to keep your tables cleaned, clear of dishes and wiped. Take pride in your establishment maybe your score will improve. I sit and watch your patrons go from table to table to find the least dirty one. Make a difference. Thou food is good. read more

The one star is related to the online ordering. I tried to place an order for delivery. Website specifically said you could not order more than 10 items for delivery. I placed an order for 10 items and was told the order didn't qualify for delivery due to the cost being over $75. This would have been useful information from the beginning, ANNOYING!!! I decided to change order to pick-up, but I was unable to just change the pickup method and I had to re-enter the entire order. I had specifically timed my order to be delivered at a specific time, and with all the complications I had to pick it up 30 minutes after I needed it. read more

Food is great as usual. Service was bad... The new Murrieta location needs help with their online orders. I ordered online a full size tuna on honey wheat with "no salt/pepper" and "white cheddar". Picked up Rapid-Order and the sandwich had the wrong bread. Informed the kitchen and they proceeded with a new sandwich. Got new sandwich with literally 1 tbsp. of tuna. I'm used to 2-3 tbsp.'s of tuna making a hearty sandwich at other locations. The worker even told cooks, "he wanted a full sandwich". They replied, it is. However, they opened it and noticed how skimpy the tuna was. I waited again for a new sandwich. Finally, I get the last sandwich. Low and behold it has plenty of tuna, but now it has salt/pepper and no white cheddar cheese as originally ordered. I was done and decided to just eat the final sandwich because my lunch break was ending. Sure, they provided plenty of chips and offered a pastry, but I was there for the tuna sandwich and not desserts.... read more

Every time I'm here everyone is so kind and ready to help. Sadly this morning Loretta was the only one on the registers (manager should probably hire more people) and was getting nasty remarks from people in line waiting. I had ordered a dozen bagels that she needed to slice which takes a bit of time. Shame on the nasty impatient people... it's not Loretta's fault. I'm still so happy to come to this location because it's close to my office and I will continue to come every week. You go Loretta! You go above and beyond when I'm in and you're always kind. That's all I can ask for. read more

Avoid this Panera location. The one in Temecula is a farther, but they get your orders right. This was the 3rd time we placed a rapid order pick up and it was incorrect. After spending $60 on dinner, I was annoyed so I called and spoke with the manager on duty. "Karen" didn't seem to care. She offered to replace the meal, but we were already back home and not going back. What she should have offered is a refund. I ordered 2 sandwiches and 1 was wrong. I ordered 3 cups of soup and 2 were wrong. I ordered 5 scones for the morning and 3 were wrong. SERIOUSLY !!! They should have offered a refund. What a waste of money!!! Never going back to the Murrieta location! I highly recommend driving to Menifee or Temecula or go to Chick-fil-A. What a shame. We were excited to one closer. read more

How do you run out of cream cheese? There are two grocery stores a mile away. Have an employee drive to the store and get cream cheese. Also how at 8 am do you not have any soufflés. None. Not even spinach. You don't have that many breakfast choice that are good. Without cream cheese and soufflés you might as well be closed. read more

Seeing these negative reviews saddens me as many of the employees are just kids trying their best. I ordered a Modern Caprese and 2 smoothies during lunch, and while it was quite the wait the girl that brought my food was kind and gave us free cookies for the trouble. Though if I was in a rush I would probably take the drive thru next time! read more

This Panera seems to be consistently poor. I stopped going about a year ago. My order was wrong. I called and spoke with the "catering manager". She took my name and info and said the next time I come give this info and they would replace the sandwich. Two days later they have no info and refuse to replace order. Fast forward to today 5/25/19 I get home from drive through. Sandwich and quiche are wrong! I guess this is on me...there is a sign on drive thru that says "check your order before you leave". Clearly they KNOW this is an issue! read more

Extremely disappointed. Had to go there twice today, because they screwed up my order by not removing avocado (and i asked) which im highly allergic too, just to get home for it to STILL be on my sandwich. I do not live very close to this panera but it is the closets to me. Absolutely wasted my money. This is not the first time ive had to go back repeatedly because they have screwed up my order. read more

Don't go threw the drive thru they do not hear what you are saying. I'm not satisfied

Worst cinnamon roll ever and the pecan roll not good either stale and not fresh taste, I have no idea how this dump stays in business morons will buy anything don't eat here read more

This place is soo over priced and over rated. Come on, ten dollars for a sandwich on loaf bread? 7 bucks for a tiny tiny cup of soup? Its ridiculous! I had the roasted turkey apple cheddar sandwich. It was pretty decent but still overpriced. A half ceasar salad that was tiny and 7 bucks for nothing, I was not impressed. The dressing doesnt taste like ceasar it taste like it is mixed with some tangy mustard or vinegar together with ceasar. Wasnt a fan....I also had Turkey chili, again tiny portion for an insane price and it was nothing to write home about....giving two stars simply because the staff was nice and my sandwich was decent but the prices are just over the top. read more

Time for some serious overhaul at this location, this was our second trip to this Cafe and once again we're disappointed with the service, the food and their response. My wife's sandwich came with two bottom pieces, no big but when you bring us cold soup it's time to say goodbye. I responded to their survey which is a great idea and wish other restaurants offered that feature, and they had an assistant manager call me and offer me a free meal, I don't want the meal, I just need you to fix your problem, you never never serve cold soup, period. Too many restaurants close by to enjoy. Sorry Penera read more

I love this Panera bread!!! I feel that I am at home. I believe if we try to be humble and polite with others asking with a smile ,people (in this case the staff)will respond the same way ,if not , is good to ask him with compassion if they feel ok, I promise you they will respond with a big smile, because who doesn't want to be asked how we feel sometimes? Specially in this Coronavirus situation. God bless us all. Ask HIM for help and HE will respond. It's one of His promises. Read Jeremiah 33:3. read more

I'm only giving one star the fact that I ordered to go and as I was waiting the manager and a couple of the workers were talking crap about the customers names and making fun of them out loud where you can hear everything they are saying about the customers. Talk about no respect or class. I'll be taking my business some where else from now on. read more

This is my second and LAST time going to the Murrieta on Madison location. I have had the worst luck with there scorched Broccoli & Cheddar soup. The first time i called to complain about it was with a Male Manager and his Elite customer service response was "We Don't serve scorched soup" Never did he apologize or offer to replace it with another soup.....How did he become a manager with these skills... So tonight i wanted a soup and salad so i tried them again... I get home and i open up the soup and again it's scorched. I call and ask to speak with the manager and this time i get Denise the manager after waiting on hold for 6 minutes. I tell her that the soup is scorched and the Caesar salad only have 3 bites in the container. She says the same thing the male mgr said... "We don't serve scorched soup but I will check it so others won't receive it if it's scorched and the salads comes pre portioned and it won't fill up the container only half of the container so i said I will not be coming back to your location and why pay $10.00 for scorched soup and 3 bites of salad. She took a deep breath and i said goodbye. I hope that someone from Panera corporate office reads this rating as this is the worst location I've been too. I hope that both managers receive customer service classes to learn how to make a unhappy customer happy! I will drive to Temecula before ever going back to this dump. Also they gave me two forks and knife to eat soup and salad with.. read more

This Panera bread is the real MVP! Smaller less crowded location. Staff is always amazingly friendly! I ordered a broth bowl that I didn't care for, I brought it to their attention and Jason gladly changed it out for me with something else. At the end of our visit Jason came and made sure everything tastes great after the correction. Everyone is always super friendly here much better service than the other local Paneras read more

Love Panera bread but it's hard to enjoy the food when they forget to put it in your bag! Make sure to check your bag before you leave... :/

I have stopped into this Panera a few times now. Each time hoping it would be better. It seems to be getting worse. Tonight we ordered some salads to go and they forgot the bread. The employees do not seem to care, probably because of bad management, and they act like you are bothering them. The food is lack luster and not up to the standards of other Panera locations. Had breakfast there and the sandwiches were mediocre at best and the coffee was terrible. The only reason I had coffee, early on a Saturday morning, is because they ran out of orange juice - Really !!!! Also the area where the coffee station is located needed to be wiped down. Not sure what the problem is with this place but corporate needs to do something about it. A very poor example of their restaurants. read more

Food is good , I like the coffee. Problem is it takes them 15 minutes to toast a bagel.

I was sitting in the drive through and then my car wouldn't start. One employee came out and i told them and then next thing I know there are like 8 employees coming out and they literally PUSHED MY CAR FOR ME TO SAFETY into a parking spot and gave me my food FOR FREE. NICEST PEOPLE ON THIS EARTH. All of them offered to help me, some offered jumper cables, and all said to come inside if I need anything. I am currently waiting in the spot they so graciously pushed me into for my dad to come and help me as I sip my delicious frozen agave lemonade. Thank you kind people of Panera. Your generosity will never be forgotten. Also I love your pumpkin muffins. read more

I've always been a fan of Panera at other locations. Being new to the area, we decided to get lunch at a familiar chain. This weekend, I ordered the pick 2 with my usual favorites to go: Asian chicken salad & chicken wild rice soup. The soup had an off taste and didn't taste right. 2 bites in and I ended up chucking the rest. The salad seemed okay, until I got sick a few hours later. Food poisoning sucks and turned me off to all things Panera for a very long time! I know it was the salad because my husband got sick with food poisoning too from his salad as well (he had a sandwich that he said was fine). If you work there & handle food, please wash your hands properly & handle food according to the food safety guidelines. On the plus side, lost 5 pounds. read more

I love Panera specially the Mediterranean sandwich because I do not eat meats, I went in on Friday to order the usual and also order a turkey blt sandwich without tomatoes for someone else. The girl at the speaker was very kind to ask me if it was with no Tomatoes due to allergic reactions and I said yes so she said they would even change their gloves. When I get my food I realized the turkey sandwich had tomatoes. :/ read more

I stopped in for a bowl of French onion soup and a treat. The soup had plenty of delicious broth and was loaded with caramelized onion, cheese and bread. The service was great. I found myself talking to one staff person and another caught an earshot of the convo, interjected a great suggestion with a smile and went back to servicing her customer. It was seamless. Appears to be a good working team, all very pleasant and happy to please the customer. They even helped create a neat treat box as a beautiful display for me to take away and present. Thanks again team! read more

bad customer service. sat at the window for like 30 minutes while there was a line behind us.

This Place was horrible! Food was below average at best (pricey as well)and service is slow. Won't ever go back again.

Over priced, extremely small portions and the food is bland. Employees are a bunch of twits and the management should be working at a gas station across the street. I bought a large Cobb salad and a grill cheese. The salad was literally two hand fulls of ingredients and the grill cheese was two pieces of bread w one slice of American cheese.....$18. I feel dumber for going here. Go to Farmer Boys right next door. Good ingredients and better quality read more

Food is good, service is HORRIBLE! Customer service is everything people, like cmon! You're getting paid a good hourly wage, earn it! The drive thru is a hot mess. They never get my order right, always forgetting something and I have to go in or go back. A mistake here and there is understandable, but EVERY SINGLE TIME? The manager has been nice enough once before to compensate for the inconvenience but OMG. Less socializing and more WORKING. Some lazy employees and immature to the max. I've refrained from writing a review about this location but tonight I was just fed up. read more

Great food and awesome service. We always enjoy coming to Panera. The chicken tortellini is fantastic, I just wish all of them in the bowl could be completely cooked. Other than that, no complaints:). Greek goddess salad is amazing. read more

Literally stood in line for 10 min got up to the cashier and stated what I wanted and this person said sorry you just missed breakfast? I would have used the kiosk but I had cash on me. They saw me in line. If they had more cashiers I would have been on time for breakfast. However the mere fact that I stood in line and explained myself should have been enough for them to say oh ya? The customer is always right, but no. They could care less. Horrible customer service never coming back to this one. Holiday gift cards won't be from here anymore. read more

We like their menu and the fact that it's % clean. Good variety and the staff is friendly.

Good customer Service but they don't have the same things that other Panera Restaurants have especially soups early in the morning . if you are looking for all Panera's menu, this is not the place read more

This place isn't very friendly. Last time I ordered they forgot by baguette that comes with my soup and my cookie that I added for 99 cents! I just went again last night though the drive thru and waited 20 minutes it was ridiculous! She didn't apologize for the wait or anything! Seems like they can't handle orders correctly and you have to wait 20 minutes in the drive thru.. don't go to this location!! read more

This place is a joke. Who runs out of everything bagels at 9:15am. You sell bagels you aren't suppose to run out of them until later in the day. You just keep making them. Will never come back here again. read more

I stopped by because I was craving Panera. I had gift cards so why not? However, I was told that gift cards aren't working. How is that possible? Are all cards not working? Why just gift cards? I even spoke to a manager. Nothing was done to help the situation. I didn't end up staying because why pay when I have a gift card I could use? I feel like there could have been a solution read more

The Quinoa Salad, the cucumbers are bad "slimy", the Quinoa is gelatinous. This is the SECOND time it's happened! I will not be returning to this location. read more

Had a business catering order today for about 25 people all individual orders. This store was great. I brought them by a complete list of peoples names and what they ordered the night before, letting them know I wanted to pick it up at 11:45am. I picked up the order and the order it took 15 minutes longer than hoped. But this store was great and made sure to put the individuals names on every bag and bag each separately, that made handing out a late lunch easy. All and all we had great service and great food! Thanks Panera! read more