It's about the delivery fees! Gads! Ordering from Panera's DIRECTLY, off THEIR APP, should have more perks and lower fees. That's just my opinion and why I have decided not to order delivery from them anymore. Reviewing the possibility of 2 items, coming less than 3-4 miles, at the most, just doesn't make sense. Adding up what I WAS going to order, considering ALL their fees, plus a very minimal tip for the driver, the extra cost comes to $10.68 on an $18.77 bill. That brings the total to $29.45. I gotta say, "No!" I might still visit their brick and mortar but, wow, prices are way too high for delivery. Come on! This is ON THEIR APP! . read more

Panera Bread - Bill - Salad Near Me - Murrieta, California

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I was in the Murrieta area for work and wanted to get a drink, luckily their was a Panera around so I could take advantage of my sip club. I highly recommend you join. If you don't know what it is, it is a membership you can pay monthly or yearly and get unlimited drinks, every two hours every day, you can pick from sodas, teas, coffees, lemonade, etc. I love it! This location is very nice, clean and looks newer. It has a lot of seating inside, as well as patio seating and a drive thru as well. They are in a shopping complex so they also have a large lot for parking which makes it nice and easy. The staff was very nice, although my interaction was limited since I always use their app to pre-order my food and drinks, saves time, you can save money and it is always ready when you get there. Also highly recommend you use the app. You earn discounts as well. Enjoy! read more

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Come on Panera, should be embarrassed at the food they serve. Tiny portions and over charging customers. I was so disappointed to see I paid 8$ for a measly sandwich read more

Panera Bread - Sad expensive sandwich - Salad Near Me - Murrieta, California

Today, on a Wednesday morning at 8:15am I ordered a 'simple' breakfast from the drive-thru of the Greek Yogurt Parfait and a side fruit cup. Trying to eat nutritiously, for my health. I was advised by the Panera worker that the yogurt was not available. Seriously ? How does that even happen ? But I was offered 'soup' as a possible alternative. Really ? A hot item 'loaded with sodium' for a creamy, low calorie and low sodium refrigerated item ? Do better Panera ...... I was not a happy patron this morning, needless to say ! read more

Staff can be rude if you ask for something las simple as like butter forgot to add it to your online order, for example. Not sure if it just the work culture or individual attitude but it's definitely a problem. Also make sure your order is correct before you leave, I have received incorrect items multiple occasions. I am a regular customer, food is good . Just venting on staff... read more

This panera is the best great staff and good food the crew is welcoming and feel like part of a family

This happened over 6 years ago but I got locked out of that yelp account and felt the need to say it again. I was sitting in the drive through and then my car just straight up died. One employee came out and I told them and then next thing I know there are like 8 employees coming out and they literally PUSHED MY CAR FOR ME TO SAFETY into a parking spot and gave me my food FOR FREE. NICEST PEOPLE ON THIS EARTH. All of them offered to help me, some offered jumper cables, and all said to come inside if I need anything. I am currently waiting in the spot they so graciously pushed me into for my dad to come and help me as l sip my delicious frozen agave lemonade. Thank you kind people of Panera. Your generosity will never be forgotten. Also I love your pumpkin muffins. Thank you 2018/2019 (I don't remember when) Panera staff! read more

They gave me a bad apple. I am genuinely concerned to try my other items. I am very disappointed. read more

Panera Bread - Apple - Salad Near Me - Murrieta, California

I guess it's my fault for trying to get some food while I'm sick. I should have cooked a meal for myself while I'm sick. I spent $20 on food from Panera, drove home and realized the soup completely soaked through and ruined my car seat. I rushed back to Panera to get a refund because now I have to pay for my car to get cleaned and they only refunded me for the soup. I didn't eat the sandwich or the pastry I BOUGHT. The drink had so much ice in it I practically had 1 1/2 sips. I spent $20 on food that I didn't eat and haven't gotten a refund yet for. I spent $30 cleaning my car because I had to get it professionally don't after the tomato soup leaked. And now I haven't eaten in two days because I don't have money to pay for any more food, thanks Panera :) I love getting Panera when I'm sick! And I love not eating since I got Panera when I'm sick. read more

Panera Bread - Soup leaking through bag - Salad Near Me - Murrieta, California

I ordered a cup of soup with my sandwich and got a half a cup of soup when I opened the bag when I got home! What the heck?! And also tipped them $2 on the app. Disappointing. UPDATE: I updated to 2 stars because I submitted my complaint on the app and got a quick response from guest services and offer to rectify the experience. That is very much appreciated. I hope the manager can let their employees know not to fill the cup of soup halfway. read more

Panera Bread - Got a half a cup os Creamy Tomato Soup - Group - Salad Near Me - Murrieta, California

I've had Panera 3 days in a row. A colleague bought everyone breakfast sandwiches and I was in love w the sandwiches that I had to try the other ones w my kids. The Chipotle chicken w egg, avocado and gouda on ciabatta is bomb!! Full of flavor and that sauce is delicious!! The Avocado, egg white, tomatoes, and spinach on sprouted grain bagel is so good and light!! The bread here is always good. I don't feel sluggish or blehh after eating here. I love that they don't put other unnecessary ingredients in their breads. The strawberry lemon-mint drink is delicious too!! Very refreshing and just the right amount of sweetness. This location always brings your orders out fast. Tables are always clean and employees are friendly. Highly recommend!! read more

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Checking and signing only to still have items missing, and my drink spilling onto me as she hands it to me. No napkins no utensils. read more

Panera Bread - Salad Near Me - Murrieta, California

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Came in around lunch time to get the 2 plus sandwhich soup. Didn't check the bag. Got to my work and order (half of it) was wrong, side was wrong. I called. Manager come back in before closing and we will take care of it. So I did and they honored it. This is what customer service is about. read more

Spent over 45 minutes in the drive thru. Food was cold. This place is consistently terrible. Do not eat here.

I was a regular at this Panera bread location until I was told they would not fill my wife's regular order. A bagel toasted well with cream cheese and tomato on the side. Not on the bagel. She had been ordering it the same way for years. All of a sudden no more. Which is why we no longer do business with Panera Bread! read more

Lily was amazing this evening. I was struggling with personal issues and she helped me order the perfect soup for my soul. Noah was cool and friendly!! read more

Carrie and Isaac, they are the best managers they always make sure that we are taken care of and they go above and beyond thank you again for your great customer service and great food! read more

What a disappointment! My food took forever. I ordered a cheese sandwich and macaroni and cheese. The sandwich bread was barely grilled, the cheese quality was equal to Kraft singles. The macaroni and cheese was barely warm. The staff looked like a bunch of zombies with no customer service skills at all. I want my $22 I spent on my lunch back and I won't return to this location again. I probably won't choose panera again either, as this has been my experience at several of their locations. read more

Interesting place. Various breads, sandwiches, salads, drinks, pies, cookies, donuts, and bagels. The breads are quite delicious, and the toasted baguette sandwich with mozzarella and pepperoni was very crunchy and good. And paired well with a Cesar salad and iced tea. Quiet and relaxing atmosphere! Recommend for breakfast or lunch read more

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The Soups are REALLY good, but the bread bowls can be kinda dry. The Mac & Cheese is also really good, and I LOVED the Flatbread pizza! read more

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Delivery Driver DANIEL COTTER who works at this Panera location is the most unprofessional, entitled little brat that could ever exist. My company placed an order through EZCATER to host a luncheon event for our clients and this trashy driver who delivered the order left a negative review on the client's business page trashing them and whining because he didn't receive the amount of tip he wanted. Your driver showed up looking like trailer trash and left a negative review and the way he reacted proves he shouldn't have received ANY tip whatsoever. These are the people you employ- i can definitely foresee this business losing an endless amount of customers. This business condones the retaliation of their little delivery driver Daniel Cotter by posting false reviews on the business pages of innocent clients. I hope your business goes under. read more

There's no hand wipes or sanitizer to wash your hands or wipe your hands before you eat in a food restaurant that's filthy. Also, the bathroom is not clean. My first time here I'm impressed not read more

When I walked into this establishment the ambiance amazed me , not only did I get caught off guard by the customer service but the food oh man oh man when I tell you . I ordered a chicken roma sandwhich. The best Asiago bagel sandwy I've ever had in my WHOLE life . It melted in my mouth I felt like I was in space,soaring . The staff was super friendly and nice and super helpful even though I had the weirdest questions to ask. I will be bringing all my friends and family for future endeavors . (: so happy . read more

Was so disappointed. Love the tuna sandwich. And barely anything was on it for the amount that I paid. So mad and it was a wait. read more

Panera Bread - Where is the tuna, my goodness. Not happy! - Salad Near Me - Murrieta, California

Horrible. Coffee sucks- I get my hot latte just for the cup to be half full. The workers are rude and there are no outlets. This used to be a good place to eat, chat and do homework with friends, now, it's just a waste of space and money. read more

Panera Bread - Vanilla latte- yes it was given to me like this, half full - Salad Near Me - Murrieta, California

Coffee is always low and never prepared for known busy times. Even the drive thru refused to fill cup and said to let front clerk know which had already been done. Only one person working front counter, she can't do everything. read more

Workers are always clueless which makes you question if they get enough training. The French baguettes should be fresh and baked daily at the minimum, however I received an old stale baguette from the day before even though they're supposed to be donated and not sold the next day. read more

Update: I was emailed a survey about my experience to which the manager emailed me to apologize and offer a refund. I responded that I wasn't able to come in due to being ill. I asked if I had to come in or if the manager could take care of it with the order information. The manager never responded. Wow sad to say that my drive through experience tonight wasn't great. While waiting for my 2 soup orders, I saw their advertisement for the cinnamon crunch latte iced and decided to order it through the app to meet an app promo to earn a reward. I received a text that my order was ready so I pulled forward and through the drive thru. Only to be told that they didn't have enough soup and that they could refund me for 1 or I could choose a different soup. I just asked for a refund. I told them I placed an additional order for a drink and she asked what drink did I order. I said the cinnamon crunch latte ICED. She said ok pull up to the window and we will have it all ready for you there. I pulled up to the window and had to wait a while who I assume was the supervisor on duty to come to the window for the refund. No one came to the window while I waited to greet and say they were still working on the order or that they were waiting for the supervisor to come over to refund me. BTW, I was the ONLY car in the drive thru. I could see through the window that the employees working looked like they were kind of just hanging out talking to each other. The supervisor did the refund and left. I continued waiting at the window for a while until an employee who was a younger woman handed me my soup order and a hot cup. I was confused and was like wait I ordered it iced and the girl was like no you didn't. You ordered it steamed and I was like hold on let me check and yes I did order my drink wrong. I did not select the iced one. I admit I was in a hurry and didn't realize the cinnamon crunch latte meant hot. The employee just walks away from the window and is talking with her coworkers. I felt the employee could've handled the interaction differently by being more understanding. She could've say, " I can see that you thought you ordered it iced based on your reaction however this is what came through on our end." It just felt like no you're wrong, I was right. Now I'm going to talk about how the customer was wrong with my coworkers. The negative experience and the perception as the customer waiting at the window. It just looked like the employees didn't like their jobs and didn't want to be there at work. Instead of having any sense of urgency it appeared they were taking their time socializing at the customers expense. I admit I was wrong and I wasn't rude about it. I was just questioning it like wait a minute I thought I ordered this and instead got that. I honestly was upset about how the employee handled the situation and as I thought about it some more. I realized they did ask me at the intercom what my drink order was and I told them ICED. They said ok pull up we will have it. I'm very shocked by this experience. The only reason I chose drive thru this time is because last time my order was stolen at rapid pick up. But at this point I'm not sure if I should continue even ordering from here. I just really couldn't believe the service. It was very off putting. I initially was surprised why this place had such a low rating. After this experience, I went through the reviews and noticed that there is a trend. Most of the bad reviews are from negative experiences with the drive thru that were similar to what I experienced. Also, I don't know if it is because I got the drink hot instead of iced. I did not like it. read more

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waited over 20+ mins for rapid online pick up. ordered way ahead of time due to being on lunch for work and it took my whole lunch time. never again better going to mcdonald's for better service than here. read more

So thought I would give Panera Murrieta a try again. It's been yearssss ... since I last purchased here for empty over priced sandwiches. Good News, LoL - it's still the same! I spent $13.00 on bread! Save your money and go elsewhere - really! I'm posting pictures so you can see too. Here is the picture of what the sandwich looks like on their website ; A picture of what I actually received, bread ; The last picture is lunch meat & cheese from my refrigerator that I put inside my "Bread Loaf" so there was actually something to eat. I could have purchased Two Footlong Sandwiches from Subway with their bygo free for less than I paid for this "Bread Loaf" AND there would have been protein and things inside that sandwich! read more

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This is an update after the past situation! I'm a happy customer now , they did fix the miscommunication and make me feel warm! Thank you for listening to the customer !! Plus , I love their AC !!! This is definitely a ++ during the hot summer!! read more

Panera Bread has always been my "go to" place for a quick and healthy lunch or dinner. The food is fresh and tasty. But lately I have been going through the drive thru at this Murrieta location and I don't see my order until I get home. For the second time, things have been left off my order. I ordered a pick two withe a flatbread pizza and a strawberry poppyseed salad with chicken . When I got home and opened up my salad, it did not have one piece of chicken. They also charged me for a 16 oz. drink bit gave me a 12 oz drink. From now on I will go inside if I go back at all. read more

Panera Bread - My drink next to a 16 oz. Drink from Jamba Juice. - Salad Near Me - Murrieta, California

This place has gone down hill since they've been here. Food is overpriced for what you get and the service is 5hit!! Seriously, like others have said, avoid this place. read more

Their food is ridiculously over priced. Absurd. Based on the quantity that you get for theprice. I don't know why people would pay this kind of price for the small amount of food. read more

Why is the drive thru coned off at 8 PM on a Saturday night if you're open until 9:30 PM?

Staff OK Parking Ok Pricing OK big lot Table clean Fair Soup too hot dip bread in soup read more

The food has always been fresh and delicious! What I enjoyed at this location was the convenience of the drive thru!

This is the tiniest grilled cheese ever! Come on guys! I didn't order a kids meal! And only the edge is grilled. The rest is just white bread. Ew. read more

Panera Bread - Tiny grilled cheese partially grilled. - Salad Near Me - Murrieta, California

My husband and I used to love Panera. Went there regularly. His favorite was the steak and white cheddar sandwich. in the beginning it actually had meat on it. The last two times we've been there it's a slab of bread with mayonnaise. I pulled the meat off and weighed it. The meat weighed 0.08 of an ounce. not even an ounce of meat! Compared to the picture of what it's supposed to look like, I'd say this is the biggest rip off I've seen in fast food! There Has to be new management at the Murrieta facility. It used to be worth the money. And we went out of our way to go there frequently. Scratch the Murrieta location off our list. Bad bad management. Hopefully other locations aren't scrimping like this. It's gonna be a really sad situation if this is direction from the corporate office. read more

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If I could give 0 stars I would. I went at 7:15pm. There was a total of 5 in our party. Which means, a large bill. Why were we're going to order was the following full size Asian Chicken Salad, Autumn Squash Soup Bread bowl, x2 pepperoni flat breads and 1 Mac and cheese sandwich meal. Let me tell you what they were out of, bread. It's literally in the title. So no bread bowl, no sandwiches at 7:15pm on a Saturday. Not to mention we waited for 10 minutes for someone to help us because I couldn't get the tablet order to work because they were out of bread. 4 workers walked past us at the counter, didn't say "one moment" or "I'll be right with you". They just acting like we were not there. Literally the most ridiculous thing. Will never go to this location again. read more