First of all, I need to say the staff gets 5 stars. The OWNER gets zero. The staff was overworked and overwhelmed. They had way too many orders and not enough help. But they were kind and professional. So this is where I say, Owner, staff your business properly. And get it CLEANED. It was disgusting, filthy. If I had seen how dirty it was prior to ordering, I probably would have walked out. Dust on the top of the shelves. The floor needs a scrub. The wood wall between the kitchen and the waiting hallway are was caked with filth. read more

Panera Bread - Dirty - Sandwiches Near Me - Middletown, New York

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I like this place. Stopped in with my girlfriend for a date and we dined in. Plenty of seating and the food wasn't bad. Slightly pricey in my opinion but maybe I just associate the brand with budget eating but it's far from cheap. I do like that food comes on real plates even though there is no table side service (i.e., waiters). read more

Panera Bread - Sandwiches Near Me - Middletown, New York

Place is very dirty in the seating area, can imagine how dirty the kitchen and unseen areas are. Felt the food is sub par for the price you pay. Would not recommend eating in this place, I will not return. i feel dirty just from sitting in the place. read more

Great location beat other stores. Service was great. Nice vibe when you walk in. Nice ambiance throughout. Restrooms were in the back. Handicap accessible. The food we ordered was delicious.fast service. read more

Panera Bread - Sandwiches Near Me - Middletown, New York

I went into Panera Bread today after school my granddaughter and was extremely disappointed by the conditions of the store and the behavior of the staff. The dining room was very dirty, with food all over the floor. The bathroom looked as if it had not been cleaned at all. My granddaughter accidentally dropped her soda near the food pickup area. I notified a staff member, but no one ever came to clean it up. The soda remained on the floor for the entire time we were there. The staff were more focused on talking about their personal lives than paying attention to customers or maintaining a clean environment. I waited for my food while employees stood around socializing. Eventually, a staff member placed food on the counter and called out a name. After several minutes, I had to ask if it was my Italian sandwich, and the worker confirmed that it was. I was standing in spilled soda with my granddaughter in a dining room that was frankly disgusting. This experience was unacceptable and far below what I expect from Panera. Cleanliness and basic customer service were completely lacking. Because of this experience, I do not plan to return to this location. I hope this matter is taken seriously and addressed. read more

At the Middletown, NY location, I asked to switch the dipping sauces between the two Chiabbata Dipping Sandwhiches and was told, "We can't do that". When I called the manager over, his only explanation was "We just can't". I can understand policy but when policy can only be explained by "We just can't", it baffles me. Before that, I tried to order something off thre breakfast menu during a time that breakfast hours were still in effect and I was told, "We stopped breakfast already". It seems to me that this Panera location has no regard for real customer service. read more

Service, portions, quality were all lacking the last time I was at Panera. I'm the beginning of Panera used to love the freshness of there food and getting there bagels, as well as lunch special of 1/2 sandwich and soup. Last time I went soup was cold portions were smaller and the staff was unpleasant and phoning it in as well as the store had lost it's cozy feel and was dirty with napkins and straw wrappers on the floor and just felt on cared about. read more

I was surprised that it was not busy going in for breakfast. Ordered bacon egg cheese on croissant. Had a long wait for our food. When it finally came we began eating. My daughter noticed green dots on the croissant. I notified the manager who told me it was not mold but probably avocado. I told her I did not have avocado which she replied that they don't always clean the knives between making sandwiches. It did not look like avocado to me but either they are continually cross contaminating food or they have mold. Don't know which is worse? Will not recommend I will read more

Panera Bread - Mold on bread - Sandwiches Near Me - Middletown, New York

I tried Panera again after years of not going because I felt prices were high and portions small. However, I was reminded why I stopped going. My salad look like something I could get out of the bag of a grocery store actually worse I could probably have gotten a better salad from a bag. The soup portion was so small and I'm not actually sure it was real chicken in there. I reached out to the customer service and all they offered me was a reward on My Panera app. No, thank you not gonna enroll in a nap in a place. I don't plan on going back too. I paid $33 for the pic two for myself and my daughter. Way overpriced for the quality and quantity. read more

Place needs a good cleaning. At one time it was my go to place, but no longer. Shoes actually sticking to the floor. Witnessed employees wearing gloves while wiping one's nose and running through one's hair. Very disappointed in the change. read more

Overpriced and tiny portions rules this place. Watered down coffee drinks and child sized soup bowls. Never returning.

The chicken rice soup isn't what it used to be. I was very disappointed and it wasn't worth what I paid for

I love the Caprese sandwich but have to consider never coming back here. The service is so SLOW! Been here for 20 mins and still no sandwich! Crazy slow. read more

Really terrible service. Totally understaffed. honestly can justify ever going there again

Decent service at a Panera, for a change! Still a poor value, in my opinion, but continues to be popular for the masses! Customer requested Panera. Food can be tasty at times. But more often than not, you don't get much for your money! read more

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Food was delicious as always. Service was a little slow. Place was clean and staff pleasant

they have MSG in their soups even though they tell you they don't. Their coffee is good, but not as good as Dunkin' Donuts The last sandwich I got there you couldn't even tell there was meat on it. read more

HORRIBLE. Just Horrible service. Waiting an hour for food after ordering it is OUTRAGEOUS for any fast food place. So disorganized. Then they don't get the order right. They deserve to go out of business. read more

Overpriced cup of bad coffee and the treats are even more expensive. The wait was ridiculous and the service was not what I would assume to be Panera Quality. read more

Whoever the manager that was on tonight is very rude. All I did was ask her if the register was closed and nothing but nasty remark/attitude back to me. I get it's been a long day but really do better. Your a manager/supervisor get it together read more

Poor value for amount charged. Nothing special about the sandwich and soup. Better off picking door number two right next door is Jersey Mike's. read more

Not all Paneras are created equal. Not sure why I keep giving this location a chance. My son asked for their Mac and cheese so I stopped by tonight. It's so dirty. My order was wrong again, every time I've tried this location. The staff always appears annoyed/rude and tonight I got to hear lots of F-bombs flying out from behind the counter. Oh and how can I forget hair in my food twice, 2 separate instances months apart This place needs a total overhaul. Won't be going back to this location and don't recommend it to anyone. read more

This was my first visit to this Panera and I must say I was very disappointed. The staff did not seem to really care much in my order or customer service. I ordered something I have gotten often and was informed as the sandwich was being made they could no heat it on the press for allergy reasons (new because I've always gotten the sandwich heated ) if I knew at the register j would have ordered a different sandwich that could be heated on the press instead I was stuck with the sub par sandwich. The person I spoke to could of cared less to help me in resolving but you live and you learn. read more

Panera Bread - Sandwiches Near Me - Middletown, New York

If there was a half star option, I would've chosen to use it. The service here is absolutely horrendous. 90% of the time they WILL GET YOUR ORDER WRONG. And what's worse, they will give you an attitude about it. Such a miserable place and the manager is simply terrible. Read other reviews to confirm this if you don't believe me. I can get over the fact that they get all the orders wrong, that they're always out of something (how are you out of bread? your name is "Panera BREAD") but overall the attitude of the service staff sucks and makes you never want to go back! read more

Stopped here a few times for lunch on road trips between upstate NY and NYC. Plaza has definitely gotten more busy over the years. Being a Panera, expect to pay a bit more for a sandwich and chips. One thing I noticed compared to other Paneras is that there weren't any self serve kiosks or outdoor seating, though could due to the limited space in the plaza. Ordered a southwest chicken melt on flat bread, which was a sizable portion and didn't really fall apart. But was expecting a bit more with the chicken; which was just shredded chicken with some sauce (was hoping it would have some marination). Nonetheless, staff were very helpful with order selection, will call by name if you have a rewards account. read more

Panera Bread is a decent place to get whole food sandwich and beverages the food is decent and the staff are nice. My only problem is their prices are inflated for the portions they serve. Other than that they beat the sandwiches at Subway that taste like cardboard. read more

Panera Bread - Outside of Panera bread. - Sandwiches Near Me - Middletown, New York

The general staff is great, but the manager Brian Fagan is more interested in belittling customers than customer service. Third strange meal I've been served here. Finally I asked for a refund, and Brian the detective tried to tell me there was no chicken in my sandwich...which there was. Visibly and on the receipt. Woweeee a real Sherlock. Then Brian doubled down on rudeness (maybe because he was embarrassed?) and broke out GLOVES to sift through my food. This is a grown man. Sifting through my garbage... He claimed that I ate most of the sandwich, despite most of the sandwich being left?? My dearest Detective Brian, maybe you need your eyes checked. Anything I ate was because I tried to PICK OUT the spoiled meat you served. Why? Because that meal was the only option I had for the rest of my day. The other manager and employees, they've been nothing but nice and helpful. My final question is- Brian, was that necessary? read more

This is generally a decent Panara but today I did an order for pick up on the app and they were out of bread. No bread bowls, no baguettes. How does a bakery run out of bread at 5 pm? read more

Best coffee I've had in a while, outside my own home. The salad, however left much to be desired. 96% lettuce, 1% slivered almonds, 1% stale oriental noodles, 1% cold dried out chicken, and 1% vinegar and an unmeasurable amount of something remotely tasting like sesame oil. Tossed the salad in the trash and took the coffee with me. read more

Visit Panera often,but not usually the one in Middletown. Tonight we did a take out order, only to come home and find a piece of a plastic bag in one of our soups. Not only is it a choking hazard it just completely ruined both of our appetites. Just figures that we're home and can't do much about it. Just money lost and won't be returning. read more

Panera Bread - Sandwiches Near Me - Middletown, New York

Our food was great! We enjoyed the Mediterranean bowls and chicken teriyaki bowls! We also ordered the soup which was also delicious! It's a little expensive to eat here but you feel good after eating healthier food! Everyone was friendly that worked there! One lady in particular named Tracey really was so sweet and we wanted to recognize her for her excellent customer service and she was just so nice! Thank you for making us smile and your kindness! read more

Cashiers are always nice here. Service is pretty quick for both takeout and eat in. The food is good as well. Everything is always hot and delicious. My favorites are the frontega chicken panini with the broccoli cheddar soup. So good! read more

Panera Bread is exquisite. Think...an unabashed mouthful of chewy, glutinous bread-bowl-y, come to Jesus, budget friendly, fill-er up before a total Kohl-fancy don't need it but can swipe-cray-cray buy it situation. Eat here! Keto people...stay back...lest! Go for the muffin! read more

Slow. And they don't seem to be able to get the orders correct. Ordered at 9:16. And been waiting a while over by takeout counter only to over hear associates. Making sandwiches asking " what's this?. I don't know." Who's this for? I don't know" Smh.Never again. read more

I love going to eat here. The food is clean without lot's of oils or fats. The chicken is organic and always fresh. The salad mixtures themselves are always fresh. The soups are delicious and hearty. Calories are listed above each item so you know what you are eating. The staff is so friendly. They are always cleaning up and ask if i need anything. Its a pleasure to have this kind of service without even leaving a tip. read more

i ordered grubhub. Supposed to be delivered at 10:30. 2 hours later I called. Driver never came to Panera. Grubhub canceled I got a discount for my next order. Ordered again. Same thing. Did I think they would redo my entire order? No. But did I think I was going to get a Luke warm melted "frozen" coffee drink at 1pm when it was supposed to be delivered at 10:30? No one thought about not giving me a melted frozen drink? Good parts. The food is good but I won't be going there again. Like I said I wouldn't except them to redo the whole order, or at least they could have offered a coupon, Not for grubhub being late but for giving frozen coffee that was sitting out for at least 2 1/2 hours ago? When I called about the first order the girl was polite. Told me her manager said to call door dash. The girl did her job well. Nothing was her fault. The pizzas are nasty. Go to Bruno's Brother's instead. The sandwiches are delicious though. Probably the best sandwich bread from a restaurant. Just would it be too hard to ask not to get a melted frozen coffee drink. The whip cream was basically melted chunks resembling cottage cheese. I can reheat food and drinks. It's harder to recold drinks. This simple act of just not giving me a frozen drink from 2 1/2 ago would have given them a higher rating. read more

My daughter and I get together each week to go out to lunch. This week we picked Panera Bread. This was the very first time eating in a restaurant for more than a year. So gross and dirty. Nobody cleaned the tables. Crumbs and goo everywhere. I had onion soup and it had, get this, 3 Three! croutons. Then I had to go to the bathroom. Big mistake, just gross, gross and more gross. I will never subject myself to that store again. Plus, it's truly expensive and totally not worth the money. Next time, Wendy's! read more

I ordered a frontega chicken sandwich with no onion and chipotle Mayo and they didn't even look at the order. I can't eat onion. Eating onion will make me throw up. But I went home already. It's very disappointing. I better check the sandwich next time if I order to go. read more

Panera Bread - Sandwiches Near Me - Middletown, New York

I'm not sure why I gave this place another chance, but we visited again for a bite this year while Black Friday shopping. We arrived right at the breakfast cut-off time and I asked if it was too late to slip one more breakfast order in. My cashier literally walked away while I was mid-sentence and came back after a few minutes to say that no, I could no longer order breakfast. Which, I get it that rules are rules. But walking away from me while I was speaking was really rude...not even a "hey, let me just check, one moment." Nope, just walked away. I ended up ordering half a sandwich for myself, and a kids meal for my daughter, which came with a yogurt. I dined with two other people. My food didn't come until my companions were done eating, and when it finally did, the yogurt was missing and replaced with a piece of baguette(???). I was too annoyed at that point to send it back. I had to inhale my food because we were running behind at that point since I'd waited so long for my food. And the cherry on top? Two out of three of us ended up with stomach aches after eating here. I will definitely not be returning to this place - my multiple reviews of this place prove that whoever runs this location has no intention of fixing any of the issues with horrible customer service, slow and inaccurate orders amongst many other things. Pass. read more

I love the food at Panera. However, I have never gone to the Middletown location and been satisfied with my order or experience, and today was honestly the final straw. I can completely understand being busy or short staffed, but my order has been wrong almost every time, and today, half of my order was missing from my bag. I have done mobile orders, and had to wait 25 minutes after my pick up time only to find out that the food was ready and sitting out next to the bagel slicer because they didn't have the bagel I ordered. Instead of calling me or anything, they literally left it there and moved on to other orders. That time, there was also a very pregnant woman who had been waiting even longer for her take out. It is not an exaggeration to say that every single time I have gone in, something has gone wrong or been messed up It's unfortunate because as I said, I generally enjoy eating at Panera. I don't know if it is a management issue or what, but I will not be going to this particular location anymore, especially after not getting all the food I paid for today. read more