I cannot say enough amazing things about Panera in McKinney! I am a regular dine-in customer, but I ordered a catering order for the very first time for our PTO Board for our Fun Run this week! Not only did they have unbelievable customer service, but the individual boxed lunches had each person's name on them so that there was no rifling through each order to find each person's meal. I had several questions and requests and they accommodated me on each and every one. They also have a delivery option to make your catering needs even easier! Thank you, thank YOU, Panera Bread McKinney Team!!! read more

Hubby went to get me soup and a sandwich tonight, plus some cookies. I am pregnant and have been sick all day plus craving cookies. When he got there they were out of the cookie I had ordered so the manager loaded us up with four other pastries and then found the cookies I wanted and gave us those as well! Plus double checked to make sure my soup and sandwich was correct! Very happy with the this staff and manager! read more

Soup and sandwich!!! Really good!!! Tomato soup and BBQ chicken flatbread, chicken noodle and chicken Chipotle, both very good!!

Another great location of Panera...consistently clean, well staffed and delicious food! I love to have an egg souffle to start off the morning and this location didn't disappoint either! read more

There are 2 Panera Breads in the area, this one and the one at Watters Creek on Bethany. I have to say that I prefer this one over the Watters Creek location. Seems they just do a better job with the sandwich and salads. I think I said this in another review of another location, I love the Mediterranean Kale Quinoa Chicken (name may not be accurate but these are the main ingredients) salad!! My go to every time. I also can't ever resist the cookie! The rewards program is also pretty good here. read more

Service at this location leaves much to be desired. We've gone everyday Sunday after church, get there at 11:00, for about year. The last two sundays we love gotten there at 11 am and they say soups are not ready! Very disappointing! read more

WHERE TO EVEN BEGIN. I am a regular at Panera. I just moved out of Texas (but luckily there are paneras everywhere ;) ) This location is very convenient and the staff is super friendly. Jared is always very nice and a great worker! I will miss this location and the fact that they never run out of bread bowls or broccoli cheddar soup. read more

Should've just gotten the whole tortellini Alfredo and gotten the Caesar salad at Wendy's across the street! As it was, I tried the "pick 2" deal and paid $9.40 for cup of romaine lettuce, a sprinkling of shaved cheese, two croutons and 1/4 cup of salad dressing in a box plus a cup the tortellini. The tortellini was good but nothing special. Like I said, order the whole one. Get the salad somewhere else. Unbelievably overpriced. Corner Bakery is so much better but farther away. C'est la vie. read more

This a classic panera! They have all of the classics and favorites! This a great location and always has decent parking. The only down side is their are only to people at a register and 4 order tablets. I witness first hand a large group trying to order is a struggle. But other then that I love this place so much!! read more

Stopped in because they have free wifi and I had just blown 2 hours at the SS office up the street. Very clean, nice staff and good food. Mac & cheese, apple, drink and tasty Danish for $8. Bonus points for fab music - some sort of Mumford & Sons/Adele Pandora station. read more

Came around 745pm. The cashier was really nice and helpful. Me and husband both got the pick 2. He had the Turkey sandwich and Asian salad. I got the Cobb salad and wild rice soup. Food came out pretty quickly. Husband loved his food although his sandwich was a little dry. My salad was not that filling or good due to salad mainly due to lack of freshness. The boiled egg literally looked like someone bit into it or tore it in half with their hands and threw it in the bowl. Avocado had turned Brown as well. My soup was good but had a little burnt taste. Although my food was not the best Panera experience I would try it again earlier in the day to see. Not sure if I will go at night again. Again, all the workers were super friendly. read more

Ok. If you like bread this is your place! I ordered the NEW steak and white cheddar sandwich, I received a piece of bread with two pieces of meat on it no onion cheese and no horseradish sauce. I also ordered a chicken Cobb salad but received a Greek salad both horrible. My son ordered the Italian combo that came with a 1/2 of a pepper( ordered extra pepper) and a purple onion slice the size of a dime. For $35 it was a joke! Won't be back unless I need some bread to bring home to make me a real sandwich! Very dissatisfied ! read more

We have eaten here quite a few times. They never disappoint. The wait staff is friendly and very professional. One of the things we really like about this Panera Bread is the seating area is divided up in a way that helps keep the noise level down. This particular occasion was a group of 10 people from our office celebrating a special occasion. We were all able to sit at one table and enjoy our conversation. Everyone at the table loved the food they chose. Good Wifi too. read more

We go to Panera McKinney about 2 Sundays a month and order the same thing Fugi Apple Chicken salad. I get a full and my wife gets a half. So on Sunday I said to the order taker that we would take our regular order and she to my surprise said OH, a full Fugi Apple Chicken salad and a Half!! I was in AHH. This is a Big WOW to Taylor who remembered us!! A big Thanks to the Manager Jesse who always acknowledges us!! Great Service and Great Food!! read more

It was my first time at Panera and my experience was marvelous! I was greeted by a very nice girl, Alex, who offered me a free pastry because it was my first time there. The food is awesome! I got the half order bacon turkey bravo with half a Caesar salad. I will be recommending Panera to my friends and family!! read more

Love the new format, the kiosk order station was cool, one sandwich came out without the cheese that was ordered, the bbq chicken flat bread was swimming in bbq sauce. Overall decent but the attention to details on food needs work read more

so this is my local panera bread and i've never had a problem til today. i put in an online order for soup and salad and a side of a french baguette. i received two 1/2 slices of bread and was not notified that they had ran out. i went up to the to go order girl and i asked if that was "it" and she asked the kitchen and they just said yeah... not even an apology for not fulfilling my order. not any kind of sympathy from these ladies. don't order to go here, because they won't let you know any changes to your order! read more

Never had a bad experience here & was surprised to find that on my last visit, a free pastry had been added to my Panera Card for my birthday. The carrot cupcake was very nice! Adore the Greek salad paired with tomato or cheese broccoli soup in a bread bowl. read more

We've been to this Panera location several times and it's evident that the manager cares very much about hiring polite and efficient help. Really, the staff is 5 star. Better than some in much fancier establishments. Courteous to a fault. The food is excellent but I think that's the case for all Panera restaurants. Appreciate the calorie counts clearly available on menu items! Pleasant, quiet, free wi-fi - it really does not get much better than this for a quick bite, a meeting with an old friend, or a place to hang out for awhile. read more

Had the chicken ham and cheese Flatbread with a cup of broccoli cheese soup. Everything was prepared fresh and didn't taste like it was sitting on a tray warmer. read more

First time having Panera. I recently had wisdom teeth surgery and cannot chew . So I have to stick with soups or simple foods that are easy to swollow. I decided to try Panera because I head pretty good things about it. We did pick up because I did not feel like sitting at a restaurant since I have to eat really slow. And my mouth was in so much pain. But, I ended up getting their tomato soup and Mac n cheese. And let me tell you. I've had it two times in the past week ! And that says something because I don't eat a lot of take out food or American food. I'm always usually craving Asian food . But, their Mac n cheese is soooo good. It's always so hard to find one that tastes good and pretty good on the price . And I usually get tomato soup from La Madeline. But now Panera is my go-to . Especially with my mouth recovering over the next couple weeks . The to-go is pretty fast too. Even considering I ordered a couple items . Most places take 30 minutes even if it is one dish or just a few items off the menu. Which is really sad. But I'm prettt pleased with what I got . I'll stick with to-go though . read more

Excellent service. I have recently had to go gluten free. It is difficult to eat out. The staff helped me figure out which menus items I could have. I had a Fuji apple chicken salad. Success! I didn't get sick! Good job Panera! I will be back! read more

Like others, I typically like Panera, but experience tonight was very disappointing. I called in order to go and was told 10-15 minutes. (1) Order took 25 minutes, not 10-15. (2) As I waited for order, saw my name on the "preparing" digital board, then it moved to "done", but 5 minutes later, still no food. I saw the same experience for other customers where there names went from "preparing" to "done" but no food... technology is great, but it's gotta deliver the proper customer experience... in this case, it simply was frustrating customers. (3) Then, the expediter finally called my name and apologized that they were out of baguettes for the three meals I ordered. Disappointed, I asked for a discount on the order. The manager (apparently also the primary chef at 7pm???) responded by saying "my screen is full with orders... you will need to wait a few minutes." Apparently none of the 3 cashiers at the front had authority to issue a refund, or were trained to do so. (4) After waiting another couple minutes but with no manager intervention and my food rapidly cooling off, I grumpily left without receiving any discount. Manager appears to be working hard (at everything but his job), but had approximately 6-7 employees that were largely standing around. Gotta train and empower your crew to proactively help customers, alert customers when placing an order you are out of product (had at least 4 other people who also got the same message about "being out of baguettes". Unfortunately, reading some other recent reviews about this location, I too will think twice about visiting this location as value/service certainly don't correlate with premium price. read more

Seems like menu changes and how they make staple menu items have changed. The bread for the grill cheese has changed and is half the size of the previous version. The kids grill cheese is larger than the more expensive grilled cheese on the regular menu. Disappointing. read more

The food here is wonderful. Flavorful sandwiches, great pastries, savory faux-souffles. The orange scone I got today was very citrus-y and fresh, and the four-cheese souffle was wonderful. The drinks are hit-or-miss. Their setup seems to be that whoever takes your order makes your drink, so there's no one who really specializes in creating the espresso-based drinks. Sometimes you get a good drink. Other times, like today, a mocha tasted like black coffee because the drink wasn't stirred, so all of the chocolate settled to the bottom. A latte had no flavor of coffee, tasting instead like hot foamed milk. We didn't taste them until we were on the road, and ended up pouring them out. Because of several instances like that, I'm reluctant to order anything but straight coffee here. If I'm getting an order to-go, I find that I get the food here, but stop at another coffee shop to get drinks. read more

I was waiting for staff to finish with the people in front of me. No big deal. Then a registered cleared up and the girl just stood there. Finally, the manager was standing there and said he could take my order. He did not greet me with a "Hello" or "Welcome to Panera". This set the tone. I proceeded to give my order and he asked me if there was anything else. I asked if they had potato salad. He said no with a tone of "you should know we don't have potato salad". He could've offered an alternative but I guess he didn't know any better. I will say that the girl that gave us our order was very friendly and courtesy. She should have been up front taking orders. I hardly go to Panera and only go because my daughter, who was on break from college, wanted to go since there are no Panera's near her college. I will not be giving this place any more of my hard earned dollars. Restaurants need to realize that people don't spend there money just for the food, even though it's big part of it, they want good customer service. My New Years resolution is to only go to places that have good customer service. read more

Good is always good. Three stars for cleanliness. Needs vacuuming and the upholstery seems a bit dirty.

What a shame. This has always been one of my good to places, however, since they automated, the restaurant is in chaos. Orders are not delivered as placed, tables are not cleaned, nor is the floor, teas are empty most of the time and the great baguettes are replaced with a roll. Prices have gone up as well. As I said - was my go to place - now I will look for something new. read more

I had eaten here in the past and not been a fan because I wasn't really sure what to order and chose a salad and ended up not liking it because I didn't care for the dressing I chose (didn't see Ranch as an option). Recently my daughter asked to go and I agreed. So glad I gave it a second chance. This time I ordered a sandwich and it was really good. The bread was to die for and the rest of the ingredients were so fresh and flavorful. I've been craving another one ever since then, so I will definitely be going back. read more

Love Panera but this location is very cheap! Ordered the strawberry oatmeal this morning to go, big mistake. I opened it in my car before leaving and the strawberries were visible old. I didn't have the time but I took it back anyway. Sitting on the counter was an order of the same oatmeal for dine in, obviously much fresher. When the server saw I was eyeing the order she took it from the counter and moved it where I couldn't see it a minute later she delivered it to the waiting dine in customer. The girl that took my oatmeal, didn't give me a new oatmeal but rather threw some new strawberries on top that were no better and said the others must have been cut yesterday. Really, gross. For $5 for a lukewarm oatmeal, old fruit, reserved for a to go customer. Pretty outrageous. On another visit, the were out of baguettes for soup orders. Asked for bread instead, one extremely small slice for a bowl of soup. Place is a horrible. Not even clean. They have seen the last of me, should have just gotten my money back. My bad. read more

Snowy and cold Saturday Dropped by McKinney TX location. For lunch after running errands! Great decision! Awesome iced tea - knew that Ordered Italian sandwich with potato salad with a kosher pickle, my son ordered the Shrimp poboy with apple sauce! Win win - great sandwiches and more than filling too! Best surprise - staff were smiling and courteous too! Manners and courtesy matter! Thank you for the great meal and staff! Very clean venue and nice to chill a few minutes after lunch and unwind! Go soon ... No ... Let's go back tomorrow! read more

Having surgery I am not able to eat anything that is not a creamy texture. We went to Panera after church because we had heard they had great soup. I explained my predicament to the young man behind the counter (Jesse) and without batting an eye he offered to have my soup run through the blender to make sure there were no lumps. Later after receiving our food he came by the table to make sure my soup was the right consistency. The potato soup was delicious, but I really appreciated how kind and accommodating Jesse was. I had never been to Panera before but they have a lifelong customer in me now. read more

Great service!! It was a Sunday noon and still the people working there were in a good mood. The manager Is was doing a great job attending tables and asking if everything was ok. Definitely make me recover my faith and trust in Panera!! read more

My first experience with Panera delivery. My order arrived within the timeframe they stated. But the price of what we ordered was pretty high. A pick two combo used to be a good value, but now the 1/2 sandwich is very small and the soup was small too. For $9.49 this meal was very disappointing. Also had a large Avocado Chicken Cobb salad. The salad barely filled the bowl half way and there was not any avocado, another disappointment for the price of $9.89. This was the first and last time we will order from Panera Bread. read more

Google maps says they close at 10 pm and they're actually closing at 9 pm, made the trip but couldn't buy what I wanted.

I called to place a phone order, and the manager informed me that they couldn't take orders by phone anymore due to 'corporate policy'. I went in and waited in line, while another employee directed me to iPads. What a bonehead move by Panera - they clearly are not focused on the customer. read more

I provide lunches for clients often, last time here service wasn't great. This time, placed order online at 1030 for pick up at noon. Arrived at noon and waited until 1210 and asked when my order would be ready. The young man told me they were working on it and it will be ready soon. Asked again at 1220 same response. At 1232 the same man told me they didn't have my order and needed to see it on the email sent to me! They barely said they were sorry. I will not return. read more

Great service. Madi Malone is by far the best server I've had. My sandwich was very good. I will definitely be coming back.

Really disappointed in Panera Bread in McKinney right now. I ordered the greek salad. Not the modern greek salad, the greek salad. I specifically said I do NOT want the modern greek salad. I described the ingredients that I wanted, and specifically said not the one with quinoa. I couldn't not have been any clearer in which salad I wanted and which one I did not want. They gave me the modern greek salad anyway. And charged me for extra quinoa! And it's gross. There is nothing greek about quinoa, almonds and kale. I tossed it in the trash. What a waste of food, time and money! This is second time they screwed up my salad. The first time, I hauled it back and made them fix it. This time, the store was closed by the time I discovered the screw up. Sure the food is good if they can manage to get the order right, but I shouldn't have to stand over them to make them do it. read more

I was here once and I would not back again. The food was mediocre. Not sure if it was because I went around 8pm. There was not that many people dining in at that time. May be it was just a slow day and key people didn't turn up in the kitchen. But first impression is everything right ?! read more