Hey Capriotti's Crew and the world..... First I want to say that the sandwich I got was "the bomb"! However............ I am very displeased with the manner in which I ended up with what I "NOW" know was optional.... at an additional charge. Since the sandwich was basically a Thanksgiving meal on a bun, when the order taker/server asked if I wanted the gravy on the sandwich or on the side, and this being my first time to darken their door, I said, "on the side". My sandwich was a very reasonable $7.99. Ordered! Expect ill with tax to be $8.50-ish. NO.... $10.26. By the time it registered that something was amiss (by my thinking) she was wrapping up the order for me. I reminded her (I am sure she didn't have a clue about the story) of the mom and pop store that kept a hand broom by the register and on every order, they would automatically scan the broom. Most people never checked their receipt to know the difference and if they did it was chalked up to being an accident. That being said... I diligently searched the menu board for a side of gravy or an Asterix noting an extra charge for the gravy and it was not to be found... anywhere. She did not say anything acknowledging a problem from that side of the register. I wished her a happy New Year and left. I will be a repeat customer because the meal was great. But I should have had been told the gravy was extra. Now that I do know, I can't imagine NOT ordering the gravy. But it was a devious tactic to stick us with an extra charge that the person could kit show me on the board. Despite my rant, if you are a sandwich person, DO GO! read more

I feel like I'm eating at a different place than some of my fellow Yelpers. My wife and I have dined in here twice, and had take out once, and at all times, the food has been excellent. We've stuck to the standards, classic cheesesteaks with either hot or sweet peppers, or both. Once, my wife got the BLT, which was good at the time, but unsurprisingly, the lettuce and tomato don't keep well, and the portions always dictate leftovers for us, so we'll skip that next time. The bread on our sandwiches has been fresh and soft, with no off notes either texturally or taste/smell. The meat and cheese have been tender and well seasoned, and at a good ratio to the bread. The hot pepper can really lean towards the hot side; I almost feel like asking for a third hot and two thirds sweet. :) Bottom line, we've had three great experiences here and are glad to have this restaurant so close to our home. Hoping some of my fellow Yelpers just hit them on a bad day, but it really works for us! read more

Capriotti's Sandwich Shop - Classic cheesesteak with hot peppers - Sandwiches Near Me - McKinney, Texas

Really enjoyed our first trip to Capriotti's! Really enjoyed the food at Capriotti's. Service was friendly and helpful. read more

See all

this is literally the worst cheesesteak I have ever tried in my life mushy bloody meat, soggy bread, and unmelted cheese. How do you even obtain a red center on thinly sliced meat. im genuinely curious. spent $20 for this single over priced sandwhich . Should've took the hint when I seen the place was empty. read more

Capriotti's Sandwich Shop - Medium rare on a cheesesteak ??? - Sandwiches Near Me - McKinney, Texas

Food is decent. The young guys that work there do a great job making people feel welcomed and honored as customers. The manager could take some notes from these hard working kids. I use that term lightly as I am 45 lol. But seriously she had a bad attitude because my coupon code wasn't working on their app when I know it wasn't a ME issue. She honored it but not without some side eye and snark. I don't need that and you should treat customers better especially after you just reopened and I had literally been waiting to try this place. My kid begged me to go back today and I had to say no because of my last visit. Hard pass for me but food was decent and those kids work hard. Bathroom was a bit dark but aside that it was clean and the location is well appointed. My star rating is legit for those workers who made sure I had everything I needed and was happy. Very good customer care. read more

Visited the Flower Mound location. Service was laughable. Took 10 minutes to get noticed. The "to go" order was completely wrong. Food quality was simply average. Jersey Mike's is still the best around! read more

Extremely underwhelmed. I ordered the homemade turkey & my husband got the cheesesteak. I found the bread to be overly doughy without the yummy french roll flaky crustiness. The sandwich had no flavor. We ordered it for pick up to go. So luckily I could add some pickles & peppercinis. My husband was not crazy about the texture of the roll either but other than that thought it wasn't bad. Definitely will not go back. There are much better options out there. read more

Fast and friendly service . The meat in my French dip beef sandwich was good the bread was horrible . The bread was spongy , horrible. I know what a soft rolls is , this was not that . The bread ruined the sandwich. I would give them 1 star but the place has a good staff working there . read more

rename this place CRAPpriottis! $14 for a crappy sandwich. Got the turkey sub. It has dark meat on it and stale bread. Not only that but it tasted horrible. Wish I took a pic of it before disposing it. I've had better sandwiches at Subway! read more

Capriotti's Sandwich Shop - the sandwiches (CRAP) - Sandwiches Near Me - McKinney, Texas

Customer service was off. While they were nice, they were also on FaceTime while taking our order! So, we did not get our orders to go as requested and one of our sandwiches (of 4) was never made. We just got it to go when we reminded them to make it. The person at the front was on the phone the entire time. One person preparing the food, which was okay tasting. We had a coupon to visit. But. There are too many options in the area to return. Put the phone down and pay attention to your customers. We would have been in and out and you could have called them back! read more

online system is ridiculous and i used my free sub coupon and after i ordered a PICK UP meal they instantly canceled my order for no reason and took the free coupon too making it now invalid. pretty much got me to sign up, took my info and took back the coupon and wasted my damn time. wouldn't recommend at all and we drove an hour away from royse city to go there. read more

Solid good sandwhiches everytime i try a new one and i still havent got to one i dislike. My fav is the italian one its got gabagool

The food is quite good and the place was well-decorated and clean. The employees, however, could all use some customer service training if not some basic skills in human interaction. The shop was empty when we walked in and neither of the employees behind the workstation greeted us or said a word as we perused the menu. Finally a third employee came out from the back and stood behind the register. Not a word of greeting. We said "hello" and started giving him our order. When he did speak it was barely audible. The food was pricey, but it was all well-prepared with large serving sizes. Halotus chose the cheesesteak and I had the tuna. Both sandwiches were brimming with filling and fixings. There are soups and salad options on the menu that looked great. Despite the mute employees, we will definitely give this place another try. read more

Capriotti's Sandwich Shop - Cheesesteak - Sandwiches Near Me - McKinney, Texas

See all

After multiple visits over the past several months, the service continues to be lackluster, slow, and orders are often incorrect. When the food is made correctly, it does taste good, but the slow service, lack of being greeted when you enter, and confusion over coupons cancels that out. This is a nice business that I hope figures out that employees need training in customer service. read more

Finally got a chance to eat here and it was so worth it! The shop is very chill and comfortable. Staff were all super attentive and nice! We tried the capistrami and the grilled Italian. A small is 8 inches and cut in half so we were able easily split and try both. They were both fantastic but the grilled Italian was next level good! read more

Capriotti's Sandwich Shop - Capistrami and grilled Italian - Sandwiches Near Me - McKinney, Texas

Had lunch with a friend here today. Service was good. Food was yummy. It was a little warm inside but this is the first nice day in a while so. Definitely recommend the fries, I didn't get any but my friend did and I wish I had gotten some! read more

Meatball sub was delicious! $15 for a sandwich, chips & drink is a bit pricey, but I'll still be back occasionally to try other items. Bonus points for everything looking nice and clean. read more

Capriotti's Sandwich Shop - Classic Meatball, very good! - Sandwiches Near Me - McKinney, Texas

See all

The sandwich I used to get doesn't exist anymore (it was incredible), and I'm also extremely confused as to why this places closes at 9 pm on Friday and Saturday nights in Dallas. Doesn't make a lot of sense. read more

Thankyou!! My Wagyu Cheesesteak was to die for I got it with sweet and hot peppers medium and it was the perfect size for me. I was able to eat half of it and then save the rest for lunch tomorrow. Will be coming back read more

The chopped salad was so disappointing. The salad came with mixed green instead of the ice burg lettuce as listed, and the bowl was barely filled, and what was in the bowl was just thrown in. I have come before, but the quality has gone downhill. Save your time and money. Go to another sub place. read more

Capriotti's Sandwich Shop - "Chopped" salad. - Sandwiches Near Me - McKinney, Texas

The food came out very fast which was great! Both sandwhiches had lots of flavor I just wished the fries were a bit thicker they were more of pomme frites than fries but still good :) read more

See all

IT IS OPEN. AND IT IS VERY GOOD! Great food/sandwiches & great service. I don't know why yelp or Apple Maps says it is closed. It isn't closed. It's OPEN!! read more

Drove up today to see a sign that said temporarily closed and under new management. We tried it once and it was pretty good. We'll see what happens. read more

I went there today with my daughter her husband. It was 11:30 and there was already a line. Seating is somewhat limited. There is a table right in the entry way and was pretty much the only one available for more than two people. It was uncomfortable sitting there with people in line both in front and behind us. I ordered the waghu roast beef sandwich and soup. My family ordered waghu cheese steaks. I got my food right away. It was 35 minutes before they got their cheese steaks. We had to hunt for napkins. The place is not laid out well and the service is very inefficient. The food was ok, not great. It's not worth the wait. Call in orders and pick them up, although there is not a separate line for pickup. I am afraid this place won't make it. read more

Got 2 subs and fries. Food was great. Didn't take long to get the food. They had board games and stuff to play with. Just great place overall. read more

Tasty sandwich with quality meat and toppings. Generous portion size. The owner, Stan, was very friendly and helpful. I had skipped the Peppers when ordering the cheesesteak. When he stopped by to make sure I was enjoying my food I commented that I probably should have got Peppers but was unsure whether to get sweet or hot. No problem! He went and quickly grilled some of both so I could try each. Very nice & clean decor inside. We don't live close but delicous food & caring service will have me coming back. read more

Well, they have two marks against them from the start with me! They have Pepsi (I like Coke) and they have the worst chairs! The sandwich was okay! Like my dad use to say "nothing to write home about!" read more

Capriotti's Sandwich Shop - This is an 8" (small) cheese steak! - Sandwiches Near Me - McKinney, Texas

This place is my #1 go to for sandwiches.. hands down delicious, every bite. Fast service and friendly staff and the owner was very nice and friendly. Place is also clean and welcoming...a little pricy but reasonable.... I will be recommending this place to anyone who will listen. A must try , you Definitely won't be disappointed. read more

Couldn't review it is closed!! Looks like a nice place would love to try it if it opens back up

My family and I did takeout tonight and the food was excellent. The service was great and we highly recommend. The manager was very nice and his staff was also kind. read more

Capriotti's Sandwich Shop - Great service! - Sandwiches Near Me - McKinney, Texas

They never follow instructions, two young guys... it's the details when you are paying this much for a sandwich. Don't want peppers cooked in the meat and they always do... on the sandwich cold!!!! Philly bread was soaking wet and we ate there. 3.29 for a small bag of chips is ridiculous.. this alone will keep me from going back, feel like I was robbed. read more

Dropped in for a late lunch. We had the Bobby and 1/2 Turkey with tomato soup. Both sandwiches were good and the soup was delicious. The Turkey isn't your regular lunch meat Turkey so that was a surprise, but still good. The cashier barely said a word, but he wasn't rude. The sandwiches were larger than the samples by the counter. We would go back. read more

Love these sandwiches! The turkey sandwiches use pulled turkey instead of sliced deli turkey, so it's much more substantial and higher quality than other sandwich shops. I've tried the Cole Turkey and The Bobbie & like both, but prefer the Bobbie - it's got stuffing and cranberry and reminds me of Thanksgiving in a sandwich. They also have good vegetarian options, my husband gets the Impossible Cheesesteak and loves it. They have an app for rewards & ordering through mobile which is nice. read more

Came here with my boyfriend and we loved it! We split the Capastrami and the Capastrami fries and really enjoyed it. The half subs are more than enough, and with us splitting a medium we saved a lot of money. Super tasty! Owner was also super friendly read more

People this place is from the north east. It is a great place if you know what to order. They are known for their Bobbie which is thanksgiving on a sandwich. It is so good. Their cheese steaks are good too. Stick with what they do well and you will be happy. It is a mainly a to go place. They don't have many tables and yes the cheap metal chairs are uncomfortable but please support this place. McKinney needs more good sandwich places and if you get the right thing this place is good!! read more

Took an hour to receive our soggy sandwiches and cold fries. Didn't make any of our sandwiches the way we asked (missing toppings, etc...) Mediocre at best. Don't waste your time. Literally any other sandwich shop would be a better option. read more

Got The Bobbie and supposedly vote the greatest sandwich in America. Comes with turkey, cranberry sauce, stuffing and mayo. The sandwich was extremely dry, only one bite of stuffing and cranberry sauce without mayo. For 14.49 I should have gotten a better sandwich or at least the one advertised. This was my second time here and this was my second horrible sandwich from them so just go somewhere else. read more

Capriotti's Sandwich Shop - Quarter of the Hot Bobbie - Sandwiches Near Me - McKinney, Texas

See all

We love this place! We were sad when they closed the Plano location that we went to often. But now they are closer to us! I usually get the hot bobbie and my husband gets the meatball sub. Definitely a place you should try!! read more

I was wanting a sandwich for lunch and was on my way to pickle man's till I saw this place. I took a big turn here instead and it did not disappoint! Obviously my first time here and the service was great with lots of recommendations!! Clam chowder soup was great too! Super nice atmosphere, clean and I can't wait to try again. Also you can go shopping to hobby lobby right after a quick bite! read more

Ordered for a second time and it's the same. Way overpriced. The fries aren't worth it. The salad was great but not for $17. Crazy!!