Passed by better on a Monday night and placed an order for 5 items. The restaurant didn't look too busy. After half an hour of waiting (which is really long at a fast casual place) I asked the cashier to check the status of my order. There was one person making food and she was 20 minutes backed up. Try couldn't find where my order was and couldn't give me an estimate of when I'd be ready. With a hungry family of kids waiting, We requested a refund (which took another 5-10 minutes for him to process.) this place needs to get its processes in order--- can't expect customers to wait around for 45 minutes for fast casual food. read more

Why oh why did they have to get rid of the pesto sachettini?? That was my favorite item to order! But seriously, our last few visits have been just OK, nothing more, nothing less. We ordered the pick 2, usually soup & sandwich. We're happy with our food & move on. I gave 3 stars because the customer service there sucks. Young female employees are busy goofing around with the guy employees; laughing & giggling instead of asking me what I'd like to order. Go figure. They'd have 4 stars possibly if employees weren't such immature people. On a good note, the bathroom is usually clean and nice compared to next door Starbucks. When asking for custom orders, check it quickly because the employees will give you attitude about it. That should NOT happen. What happened to customer service people?? read more

Panera Bread - Pick 2: grilled cheese sandwich & broccoli cheddar soup - Sandwiches Near Me - Gilroy, California

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So I ordered a cup of soup and they gave me what's in the picture which was only half filled. I've been to many other Panera breads and they fill it up even though it's only a cup. Also the bread I order was really stale and cold.I wouldn't recommend coming here at all, I also tipped which I wish I didn't. I will NOT be coming here ever again. Please save your money and go elsewhere where the portions are what they are supposed to be. Maybe it's the staff here that need to be better trained since it must be very hard to fill it more than half way. Anyway that's my 2 sense, the other day I went to Panera in Santa Barbara and they filled it to the top. I would expect the same and nothing less from other Panera's. Very disappointed please look into this branch of Panera. Thank you read more

They obviously didn't put fresh avocado on my sandwich and not enough chipotle sauce.. super dry I ordered too and I'm super upset at this like you guys can do better! read more

Panera Bread - Sandwiches Near Me - Gilroy, California

Had a delicious strawberry salad, so fresh & delicious! I welcomed this new salad & it exceeded my expectations!

I placed an order to go so I wasn't able to make a complaint in person. I wasn't planning on posting but when I looked at the reviews and saw it hadn't been the first time they do this I decided to post it. I would give no stars if I could. Panera is not cheap and to be getting this it's unacceptable. read more

Panera Bread - Sandwiches Near Me - Gilroy, California

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I came here today to get chili and mac and cheese and they didn't have any more chili because it was "out of season". Like how TF does food go out of season?!? And then, they didn't even have bread bowls!!! How do you run out of bread bowls . And then they always complain when I ask for extra bacon!! Like I'm paying extra for it what's the problem?!? Poor service honestly,and they give you the smallest water cups!! They customer service was also so bad. The guy taking my order didn't even look like he worked there haha. And they yelled at me when I asked for more bacon!!! And they also didn't have any ranch!! How do you sell salads but offer no ranch? read more

This is the best run Panera I've ever been to and I've been in many states. The management is fantastic and Brandy has been especially helpful and friendly! I go there often. read more

I've been coming here quite often in the past year and I have received nothing but outstanding service! The wait times are very fast even during rush hour and the food is always so fresh and they do not skip out on ingredients. This establishment seems to have great employees with good customer service. I highly recommend read more

I am so happy that they opened up a Panera Bread near my work place! During the grand opening, the lines were super long and went outside the door, but the line moved quickly and efficiently. Staffers were stationed throughout the line to explain what the ordering processes and to answer any questions that they might have on the menu. The chicken frontegra panini and turkey/artichoke paninis were so good, that I always have temptations to order a second helping! Great 2-item menu combo for $6.99, and of course, their bagels, bread, and pastries, are among the best that I have ever eaten. Throw in free Wi-Fi, and Panera Bread is one of my favorite hot spots to eat and relax at. read more

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Went into Panera today for lunch around 1 PM. Had the pick two green goddess Cobb salad and turkey bacon bravo. Both were very fresh and delicious. I asked them for a side of pickles spears and had chips as my complementary side. I had the iced green tea which was very refreshing. Great service! The staff was very friendly and came around to make sure that we were enjoying our meal and picked up our plates while we were sitting there enjoying conversation. Overall a very good experience. read more

Wow overpriced! $14 for crappy half salad and half sandwich! I was very disappointed and not returning to Panera bread in my future!

Had the half Cuban and Chicken Lime salad -overpriced -not nearly enough salad dressing and sauce on sandwich -meat smelled a bit rancid -small portions -dirty bathrooms -bland tasting For $32 for two people for lunch, I would expect flavorful food and clean restrooms. I got the impression everyone working there couldn't care less and didn't go above and beyond for quality. Very disappointed and won't be returning. read more

Horrible service. The cashier Humilda and the female manager ran my credit card twice and said if both transactions go thru come back in a couple days to get a refund. It took nearly 40 minutes for the cashier and the manager to figure out how to give me refund for one of the transactions. They were not apologetic and appeared annoyed I wanted my $40 back. I should have been given both transactions refunded for my time and gas wasted returning to the restaurant. The manager gave me my refund receipt and said next time call us so you don't need to wait. If they could not figure it out with a copy of my bank statement I doubt they could have figured it out over the phone. I submitted a complaint on main website. With no results in two days. I will not be returning to this location. Only positive experience was with the male cashier (did not get his name) he was ver apologetic and had great customer service skills. read more

The new manager is so awesome. He welcomes everyone who enters with a loud warm welcome Steps in to help the cashier when lines get too long. Handles the Monster Customers who want everything right now!! Lol Amazing how calmly he manages the whole thing Cashiers have always been sweet and food is never to be doubted Good bread great sandwiches Good vibe Win win read more

Super disappointed in Panera. I used to go there all the time because of their quality salads and sandwiches. Panera has changed. Portions are so much smaller and prices are high. Definitely don't get your money's worth anymore. I won't be spending my money at Panera. read more

We ate breakfast here one morning before we went shopping at the Gilroy Outlets. It was not crowded which made it a nice quiet place to get something to eat. I got a four cheese soufflé and it was good. I was a little confused about how I was supposed to get my food at this location but I eventually found my food. They called out my order, I did faintly hear it, but I wish they would have made it more clear, especially since they brought my mom's food to our table. read more

Panera Bread - Four cheese soufflé - Sandwiches Near Me - Gilroy, California

Panera Bread is my favorite place to eat. I love their food because It test clean and fresh. Also they have good customer service.

Panera is still really popular and I still keep stopping by in times of laziness, but I've been noticing stuff that calls for an update. First issue... salt. I've always noticed their food is on the saltier side, but now I think have every reason to be concerned about my sodium intake after eating anything off the menu. The food still tastes alright, but man do they use a lot of salt! Some of the saltiest items I've noticed: french onion soup, any of the panini sandwiches, and broccoli cheddar soup. I don't recommend inhaling too much of anything on their menu in one sitting. Another thing... these people seriously kill trees just to pack the to-go orders. When I order for a bunch of us, I leave with a giant paper shopping bag filled with each item packed away in its own paper bag. Is that really necessary?? So, I guess what I'm saying is the food is about the same as it has always been, but I have to knock a star off for being detrimental to my health and for filling up my recycle bin. read more

Great place to hang out meet with a study group ect... AND great lunchs/beagles! read more

JUST ONE OF MANY ENCOUNTERS...sigh As soon as I picked the cup up, I knew something was wrong. I actually contemplated this was a joke, but the deer stuck in the headlights look on the associate's face said otherwise. Chai tea latte was so frothy, I barely had a SIP of real chai tea in the cup. This particular encounter was just one of quite a few avoidable scenarios which played out in real life. Take a peek: Me: "Excuse me, ma'am? Hi, can you please remake my chai tea without foam? This cup feels very empty. Thank you ma'am - hands cup back - I thank you so much." ((insert sincere smile here after double expression of gratitude)) Associate: "That's the way they are. I can charge you for another one." ((Insert blank stare here)) :-| Needless to say, I got another one, without 3/4 cup of froth and there was no extra charge = ALL kindly executed with my reasoning skills. Really? Did I really have to plead with this kid to understand the logic in giving someone a BAD CUP OF CHAI TEA FOAM?! Yes, I did. The enlightened moment she felt may have helped her be a better barista for the next chai tea lover - I'll just go to Starbucks or make my own next time. Here's my point. Panera, you are a well-liked brand. Why not spend more effort training your crew? I have been to this location countless times, but I always opt to order & pay online, just so I could walk in, pick up my order and walk out without having to deal with the lack of customer service in your establishment. Great food, love it...I will stick around for that. read more

This place has some interesting sandwich choices, thats for sure. It is located near Khols. There is Verizon and Starbucks right by the store. They have seating inside and out. When you order you get a thing that buzzes when your order is ready and you go to the counter top to pick it up. With your meal you get a choice of an apple, chips or baguette. The baquette is the best in town! This last time I came was a huge disappointment. I ordered my daughter a kids mac n cheese, she loves those, and I guess they stopped giving the kids a yogurt with their meal. I ordered a bbq chicken flatbread. When I ordered I asked if it was like a pulled pork sandwich, the lady said yes. So I expected chicken and bbq sauce piled on messy. When I got the sandwich I opened it and there was maybe 3/4 of an ounce of meat, maybe 1 ounce. The average service of protein is 3 ounces. So I had it open and brought it bac to the table and asked the guy where the chicken was. He said that was one serving for the chicken. I told him that wasn't even an ounce of chicken, why was I paying almost $6 for a ounce of chicken. So the other stuff on the flatbread was a small smear of bbq sauce and some onion crunchie things. Wow what a rip off. read more

Panera Bread - Bbq chicken flatbread, wheres the meat, pff - Sandwiches Near Me - Gilroy, California

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This Panera location gets the job done during our LA trips. Service is friendly by the entire team, and ample seating is available. I seem to have a have a love/hate relationship with Panera's food. Unlike some of the newer location, this place has an open dining room with lots of natural light. Don't forget to sign up for MyPanera rewards! read more

I hate this shopping center, always busy. But I love Panera, seems like its the only healthy place to eat around there due to the fact that I work around the area. I usually dont have to wait too long. Dont call in the order because they always mess up. Panera is rather expensive. read more

Panera Bread - Sandwiches Near Me - Gilroy, California

Food here was good. I have no complaints whatsoever. The $7.99 combo was an awesome deal, and I cant wait to come back here again. Random observation: When me and my sister went in, I noticed that the customers were all middle age caucasian ladies/families. I usually dont see this demographic whenever I go to TK, Super Taq, Pho, or my other favorite spots in Gilroy XD. read more

I always stop here before the long journey to Yosemite or SLO... I usually get the Turkey Bacon Bravo, which is served up fresh and delicious every time. The place is spotless and the employees are peppy and efficient. You will def. leave happy in stomach and in wallet! read more

The quality seems to have slid down a few notches, bread was stale, cashew chicken salad was wilted and the grilled cheese sandwich was sub par. French onion soup was tepid. When we aske d for the grilled cheese sandwich to be re-grill the bread, the thing came back looking exactly the same, white dry and lifeless...sad statement read more

Will not come back Customer service was horribly rude the worker says what he won off the board and I ask a question how much was the bread she just turned around and walked away and this is happened to me twice when I came into the store I do not appreciate poor customer service I do customer care service myself and I treat the customers with dignity and respect because the customer pays your paycheckAnd you need to treat the customers with dignity and respect this place is horrible with customer service and needs training in customer service really bad read more

You can't go wrong with the food, however the service could improve. Tremayne would benefit from some additional training. I ordered a half BBQ flat bread and was charged for a full size, I didn't realize until the order arrived. Ranulfo was kind enough to fix the order. On top of that Tremayne could not give me a pager as she was a trainee. A trainee who's been there 3 months. Hopefully management can take the time to train her on something as simple as this....she also didn't know to give you a cup for the drink. She stated they were down the hall by the machines. read more

I was under the impression that the pizza was made on site , but it's pre- packaged and frozen like any pizza at your local grocery store, it even has the same after taste , I was was very disappointed and payed premium price for this, also the turkey chili should be called garbanzo with a hint of turkey ( hardly any beans ) the restaurant was filthy.. read more

I would almost like to give this place zero stars. One day I went for breakfast and I couldn't believe what they served me and they thought it was okay. They ended up making me something I didn't want after they had messed up my order beyond my expectation of bad. This is what they thought was okay to serve me it was distasteful and as hard as a rock. I was so disappointed I did not want to eat anything else I was in total disgust. read more

Panera Bread - Sandwiches Near Me - Gilroy, California

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So we came here for dinner and the problems started right away. There were two people ahead of us in line both of which were being served by cashiers, one of them finished up and the cashier left her post with us still in line and then started making drinks. After that we were still in line because the one cashier was very slow, and the other one started cleaning instead of helping us. Finally after about 5-10 minutes we got up to place the our order and this cashier was indeed slow to take our order as well. When I asked for drinks I wanted water, but I really hate the cups they give you are so small so I normally ask for the soda cups instead for water. Never has this been a problem at any other Panera Bread, but here it was not allowed. We finally get our food after all of this and it was not as good as other Panera Breads I have been to. I probably wont be coming back here again. read more

Being vegan i love any place I can actually eat at! LOL! I order the Mediterranean sandwich (without feta and on ciabatta bread) and black bean soup (my FAVORITE! although the new veggie with pesto is good but not vegan so you have to ask with no pesto). I love getting the bread bowl too! And for breakfast the blueberry bagel with jam. I get coffee and you just have to ask for soy milk and they are generous with it! But I so miss the egg and cheese morning sandwich though!!!! One of the few things i do miss since becoming vegan 1 1/2 years ago! Some of the breads and bagels have honey so you have to watch for that. We do large groups here and it works well as long as it's not peak hours. The kids LOVE coming here anytime! Occasionally I will get staff I don't recognize and they wont be up to par. But most often they are friendly and on the ball. read more

I went to Panera in Gilroy. It is a place to avoid. We ordered half sandwiches and soup option. The sandwiches was tiny and very thin slice of chicken on it. Soup was small bowl too. For the $7.00 price for sandwiches and $4.70 for soup, it was way over priced. We also found staff to be rude. At pick counter, the girl yelled at us and held on to our food until we picked up buzzer from counter and put it in bin. Two other customer seating next to us were upset about shrinking food and filed a complaint. I suspect this is not a Gilroy problem but a corporate plan. read more

They get an extra star for being the only breakfast place open in the morning here. On top of that I really like the selection at Panera. definitely try the breakfast bagel with sausage and egg on the french toast bagel, that is delish. All in all I recommend this place for anyone looking for breakfast. read more

Had one of the worst experience I had with Panera bread and want to add that this is more to do with their app and less to do with the staff. Wasn't feeling great on this day and decided to order from their app for delivery. Ordered some soups ( creamy tomato and Thai chicken soup). And behold their vendor ( DoorDash) delivered the stuff from Panda Express. I understand things do happen and so far I was like okay let's call them and tell them what happened and they might send the replacement. I kept trying their number but no response. Now what do I do?? Can't eat what they delivered and not in shape to drive. Tried few more times and no response. There is no other way either in app to cancel or get some customer service help. I am hungry and my money is also most probably going to dumps. If there is a phone then the purpose of it is for people to call. By this time I already lost patience and got up and drove all the way and not in great shape. But had to do something. Went there showed them and they think that I am DoorDash delivery guy and thought some staff ordered Panda Express which was funny. Then they thought that I ordered from DoorDash and I should take it up with them. By this time once they were done assuming I told then what exactly happened and showed them evidence without empathy they started telling me that they need to check with DoorDash and then only they can prepare my order. But somehow common sense prevailed and they made my order and I was on my way. The manager offered me some freebies but it wasn't about free food. They have to have a way in their app for customers to reach out if something goes wrong and this is what I am not happy about. read more

I love paninis and Panera Bread makes some pretty good paninis Also, I finally tried their bagels soooo good.. finally found another bagel place than having to go to Noah's Bagel's in SF. I've tried their: French Toast, Cherry Vanilla, Cinnamon Raisin, and Cherry with Walnuts, Jalapeno Cheese. OMG I'm soooo sad. bc Cherry Vanilla was my fav.. PLEASE BRING THAT BAGEL BACK !!!!! read more

The quality is certainly questionable at this Panera location. I ordered the Chinese salad with an apple. While the food was promptly made, I was sorely disappointed with its quality. The greens were wilted, the Apple looked to be quite old and the dressing was non-existent. To add insult to injury, the place was dirty--dirty tables, dirty benches, piles of dirty dishes. It was nearly empty and staff stood around talking. It was just a lackluster experience! read more

So very disappointed with our whole order tonight. We use to eat here a lot pre pandemic and probably only 2x since. But we were remembering our old experience and thought it sounded good for dinner tonight. My husband ordered the smokehouse chicken bbq sandwich. Picture shows the bread heaped w chicken, in reality it was 2 pieces of bread with a very thin line of red between slices. You'd be hard pressed to identify anything that resembled chicken inside. I had half turkey avocado BLT, my old favorite with a half greek salad. My sandwich had a small sliver of turkey and 1 piece of bacon w a large slice of tomato. The amount of avocado was good but somehow instead of plain mayo they put a huge gob of horseradish mayo on it drenching the whole sandwich. It was not edible. I dissected and ate what little could be saved. Wish I could say the salad was the highlight but I got the end trimmings of the romaine lettuce, the part only rabbits eat........ Sadly we will not be spending anymore money here. Prices certainly have gone up but quality took a nose dive. read more

Worst experience EVER! Took my 3 year old daughter and 9 month old son in for lunch. We were only 2 bites into our food when my daughter tells me she had to go potty! We were sitting next to the restroom so I grabbed my son and daughter and ran in. We came out 2 min later to see that our food was thrown away... I'm a little upset but not too much, I knew it was probably a misunderstanding. So I went back in line showed the lady at the register my receipt and explained what happened. She let me know that I could go ahead and take a seat and they'd bring me another order. So my kids and I went back to our original seats. Just then I'm assuming the lady who threw away our food in the first place goes into the garbage to pull out my sons gerber and told me that it didn't touch anything and if I wanted it. I was shocked!!! I just shook my head none cause I feared that if I were to speak I would cry. I was offended. Then a gentleman came by from the kitchen with only part of our order... We ate what they brought to us... As I was leaving I went back to the counter and told them that we were leaving and we didn't receive our full order.. That I didn't want the rest of it I just wanted to leave but if I could get my daughter a carton of milk because they never brought us another one. This lady was nicer and gave us the milk and a cookie... But I just can't believe that they literally took my sons gerber out of the garbage and asked if we wanted it. It's safe to say that I won't be back and if you have young kids make sure that they use the restroom beforehand because if you leave your seat for over 30 seconds your food gets tossed. read more

Panera Bread - What they only gave us half out order back - Sandwiches Near Me - Gilroy, California

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