This review is specifically for the Fullerton location on State College off Chapman. I love Panera. This was my first visit to this location. I ordered a full green goddess salad w chicken. I requested x mixed greens, x pickled onions, three dressings, and no tomato. The cashier read my order back to me, I paid, then sat down to wait for my salad to go.
Before my order was complete, I happened to notice my receipt showed "no salad greens" and fortunately I was able to catch them before they sent me off with what would likely be no salad, just the toppings
When I got to my truck I took a quick look in the bag to verify there were no tomatoes before I drove away. There were none. Good. But there were only two, half-filled dressing cups. And no baguette! Wth.
So I went back inside to get my baguette. I decided I didn't need a third dressing; I might as well avoid the (minimal) extra calories a third dressing would have added. Wish I would've noticed the low level in the dressing cups before I chose to not ask for another! Oh well.
So, let's sum things up, shall we?
* no salad greens
* no third dressing (and the two I received were only half filled)
* no baguette!
Oh, and later when I ate my salad, I noticed there were actually very few pickled onions, just a few pieces of chicken, and one sliver of avocado. It was as though the toppings were merely an afterthought.
So a final summation:
Initially:
* no salad greens
* no third dressing
* no baguette!
Then, to add to that:
* maybe five slivers of pickled onion
* one sliver of avocado
* five small pieces of chicken
I think their nutrition info says this salad provides 43g of protein (or thereabouts). There is no way the chicken in my salad even amounted to 20g protein. If that. No way.
In conclusion, I will restate my total love of Panera and their green goddess salad. I mean, that's my favorite salad of all. I go to the location in Brea all the time (2x a week) and the only mistake they've ever made was putting extra tomatoes on it (one time), and going light on the greens (all in the same visit). Always to go, so I needed to return that particular time. Now, I take a look before driving off.
The cashier that time told me that sometimes, even though they punch in 'extra', the receipt (and by extension, the order) comes out w 'no mixed greens'. This, even though the order is repeated back every time. That makes zero sense to me.
So this is why I gave them a one star review. It's ridiculous how many things went wrong in one simple order! Not only do they pay zero attention to the special requests at this location, they were also very very VERY chintzy on the toppings.
I'll just go to the Brea location from now on. Only reason I went here was because it was on my way home. read more