The worst! Their speaker in the drive thru doesn't work and I had to piece together what was being said. Pulled up to the pick up window and waited 15 minutes for them to acknowledge me. Horrible service. read more

Went to the new Panera Bread on Dusty - Fort Worth, TX. Twice I ordered the Chicken Avocado sandwich and both times I received the wrong sandwich. I believe I keep getting the Santa Fe, because it had peppers and tasted spicy. Drove all the way home and tried to call back but no answer at location. I truly like Panera bread but may have to use another location in the future or start checking my orders as I now know I cannot depend on the staff to get my order straight. If this is the real chicken Avocado, please let me know, so that I can order something different - do not like spice on sandwiches. Angela read more

Panera Bread - Chicken Avocado Sandwich - Sandwiches Near Me - Fort Worth, Texas

Visiting for a work meeting and decided to grab a quick breakfast. I ordered in advance on the app. When I got there, my order was ready in the drive thru. I ordered a breakfast sandwich, lemonade and chocolate croissant. My food was good, the croissant was the best. Very flaky and filled with chocolate. read more

See all

Food is very good, especially the bread/bakery items. Kind of expensive for drive thru/counter service but again, everything seems very fresh and my orders are always correct. Place is very clean. read more

Staff was very nice and welcoming, they even let me use their own charger to charge my phone, most welcoming service I've ever had

I ordered online for pick up in the drive thru. The order process was easy and Apple Pay was an option so I didn't have to rummage through my work tote for my wallet. My food was ready when I arrived and the gentleman in the drive thru was nice and friendly. I'm 94% sure I ordered chipotle chicken and bacon flatbread and I'm 100% sure I ordered a cup of cheddar broccoli soup. I ate half the flatbread in the parking lot at work. I could've eaten the whole thing but I got full pretty fast. This thing was delicious!! Later for dinner I had the soup and it was as meh. It was tasty but not anything spectacular. I will probably go back for more flatbread. read more

Panera Bread - Chipotle chicken and bacon flatbread - Sandwiches Near Me - Fort Worth, Texas

This location always has the best service and is in a very busy spot. Absolutely love coming to this location. Matter of fact, this location is out of my way, but because the service is so great and the location is rather new, I always come here. Employee, Kathy, is friendly and is always busy. She greets everyone. Because the location is newer, it's very beautiful and the setup is very thoughtful. This is one of the few location that actually has the. Alert area setup when they open the doors. They always have this place very clean. The bakery items are very delicious and cooked perfectly. read more

The music is Always too loud. Too loud and it's deafening!!! When you are on a call or having a conversation with your friends in the restaurant or even a meeting, you can't hear yourselves. This isn't a club house ! My friends are always complaining too. read more

The food was great but I give a one star because the service was horrible. The staff was rude, gave dirty looks and were just ghetto.

I got the pick two today and was very disappointed.Especially for the price.I got the chicken sandwich along with the Mac and cheese.Let's start off with the sandwich.There was not much to it.It was small with no kind of flavor to it.The Mac and cheese was ok but nothing out of the ordinary.Almost 20 bucks for this.Sorry but I won't be back anytime soon.Was expecting better.Especially for that price.I guess there's a reason why I never eat at this place. read more

Noah be digging in his butt and then proceeds to bake the bread with no gloves. Nate has disclosed employee personal business to me, i've seen the mice run around in the back. NONE of the dishes are properly clean, every dish you eat off of is dirty. read more

I went through the drive through tonight and ordered a Pic 2, with a Water and a cookie and the drive through attendant tried to charge me $21. When I questioned it he said he charged me $4 for a soda. After I pointed out that it was a water he lowered it to $15. After driving 15 min back to work, I found it that he did not include the cookie that I paid for. When I called in, the man I spoke with kept laughing and told me to come back. I advised him he was a 15 min drive and asked for my card to be credited and he laughed and kept saying I would have to come back even though I told him I was at work and could not. He said come in and ask for the manager. I asked to speak to the manager and he laughed and said he was. My last visit. Poor service. read more

The service is awesome! Kathy helped me with a very large order for work, and it was perfect. The entire order had no errors and everyone enjoyed their sandwiches, soups and desserts. Thank you so much! Will be back soon. read more

YIKES! I'm still in the drive thru as I write this and I've been waiting on my food for a while. Not only did they hand me my drink and it wasn't full - (why am I paying for something that isn't complete??) but they are just goofing around in there and not working to get orders out in a timely fashion. I'm watching some kid bite his fingernails and then go back to making food, and everyone just hanging out in the back. I know there's a shortage of employees lately but that's not the case here. There was a minimum of 8 people back there and maybe 4 customers...... Super frustrating. Super disappointed I spent my money here. read more

Panera Bread - The large tea I ordered that was handed out without being full. - Sandwiches Near Me - Fort Worth, Texas

One star all for service. Went inside to pick up some pastries. Ordered and paid at the register. Was told that my order would be at the pickup window. Pastries are right next to the register, so not sure why I would go to the pickup window, but every business has its system so I waited. I waited at the window for ten minutes before realizing my order wasn't in the queue. Finally asked a manager and my order was filled. Was not a staffing issue as the person behind the register was idle most of the time I was waiting. If Panera can't hand over pastries quickly, they're beyond repair. I will not return. read more

This Panera getting a drive thru has been hands down the best thing to happen. I've been sick the last week and barely having the energy to get out of the house. Panera has saved me! Their classic chicken noodle soup and creamy chicken and wild rice soup are **chefs kiss** and you can't ever go wrong with the free baguette. My experience with the drive thru food and customer service has been exceptional! read more

Bought one sandwich and 2 Mac and cheese (small) and a tea 25 bucks Ok I paid it , took a bite out of my sandwich was all bread , opened my sandwich and 2 pieces of meat in this sandwich , talked to the night manager and she sad sorry the meat was weighed , handed it back to her and told her Panera needs the money more then me , will never eat at Panera agin no where , talk about a major rip off ,no , save your money and go to a steak house for this amount of money read more

Mac & Cheese was room temperature. I ordered a full Sandwich with turkey and cheese only and it was two slices of turkey and 2 slices of cheese for $12... wtf lol I won't be back this place has SMALL PORTIONS !!!! read more

This has been my healthy work from home staple during covid. I've ordered both pickup and delivery at least 10 times and I've never had any issue with my food. Everything is received timely and the customer service is great. read more

The food usually is always a 9 but the services is always horrible. Even if I order ahead of time it's not ready when I go pick it up. Usually takes me 10-15 mins to pick up two sandwiches. If I go here I need to plan with time just for my order. There's no sorry for delay or lateness. read more

I've been coming to this location quite a bit as I live close. The food is always hot and fresh and the service is always great! The staff are very friendly and helpful! I haven't seen an unhappy employee since coming here. The ambiance is pleasant and calming. The restaurant does come across as cramped at times, but it's still a calming atmosphere even when busy. I encourage people to try this location when you're in the neighborhood. read more

I wasn't going to say anything, but I went to order breakfast this morning and now I'm really mad! Well first, the reason I'm downgrading this Panera is because last week when I got my egg soufflé there was a piece of plastic baked into it and also something crunchy that wasn't supposed to be there. That was gross. Ok, it happens sometimes though. I wasn't about to give up my four cheese soufflés and sausage sandwiches over a mishap. But this morning I went to order breakfast and through no fault of this location, I noticed that one of my favorite items is no longer offered, a sausage egg and cheese sandwich. They only offer bacon and steak now. I've been going to Panera for a LONG time, since college, when I used to walk a mile from my dorm to get a Sierra turkey sandwich. But every year they try to reinvent themselves by taking something off the menu and introducing some new crappy item. This year they introduced flatbread pizzas that taste like cardboard, crumby garbage. If I want a pizza I'll get it from somewhere that has pepperoni! Anyway, Panera has now ruined 3 things for me, the Sierra turkey sandwich, offering sausage on sandwiches for breakfast, and I don't think I want another foreign object soufflé. read more

If I could give this place a ZERO I would. I walked in at 8pm with my boyfriend to order to go. It was super quiet and we were the only ones at the counter ordering. As we got to the counter there was a man and a woman that appeared to be in training. No one greeted us, the man had his mask under his chin. We stood there for a few minutes while this man talked rather rude to the women in training showing her something. I asked if I could order to go and asked if I could order the chicken sandwich with basically everything on the side except the greens. In an over the top flamboyant way (obviously he was homosexual)in a snotty condescending voice he said WE DON'T HAVE greens and if you want them all we can do is put spinach on it. And before you come at us we could CARE LESS what this man's sexual preference is, but it has merit in this review and experience. The way he spoke made us feel like we were literally annoying the crap out of him and that he couldn't wait for us to be gone. The girl looked at him like how do I ring this up and he was just really not nice how he talked to her as well. Almost in a condescending manner to her, the same way he spoke to us. We then went to sit on the bench waiting for our order. At that point this man still with his mask under his chin wipes his hand all over his nose and face (hacking a little) while going right back to typing on his company's ipad. It was repulsive and made us want to not even get our food. I can see how Covid 19 spread like wildfire with hygiene like this. As we wait, in walks a very flamboyant homosexual customer and as soon as he waked in and spoke, the man behind the counter greeted him WITH HIS MASK on in an welcoming ecstatic way. Was super nice almost flirty with this customer even having small talk with him. We were not greeted not said welcome, we didn't feel welcome. He just started at us until we spoke. My boyfriend and I both looked at each other and were basically like wow we both just experienced reverse discrimination. I guess if we had the later sexual preference our experience would be completely different. Once again we don't care what is sexual preference, but the discrimination was blatantly obvious. We felt uncomfortable and angry. We both were very nice to both of the workers. The girl was shy but nice probably her first job. Everyone has to start somewhere. However, this man not only had repulsive hygiene and a sour snotty face and a condescending speaking manner to us and his coworker. Ironically under the pick section there was sign regarding Panera's commitment to cleanliness. I don't know who the manager is at this location, but they need speak to their staff regarding how to treat ALL of their customers. We won't visit this location again. read more

Drive thru! Ordered a full Greek salad. Lettuce only filled to go container 1/2 way, one peperoncini, one tiny salad dressing and one onion circle. No bread with my bowl of chili. My chili had no beans or turkey, they just scooped the broth on the top!! 15 bucks. Disappointed. read more

I only stopped by to get some coffee. The store looks nice enough, the service person was so-so and the location is one of its strengths, being just south of DFW. read more

Panera Bread - a cup of coffee on a table - Sandwiches Near Me - Fort Worth, Texas

Seems like the tuna sandwich is getting smaller, spread of tuna minimal, thin slice of pickle, owner getting stingy, go to jimmy Johns if you want a real loaded sandwich for the price.. read more

I love Panera Bread however this location was by far the worst experience I've had. First I went to order one of their salads I enjoy, but they were "out of strawberries". My daughter has always loved their grilled cheese and couldn't wait to have it and it literally looked like plain bread on top and bottom, wasn't warm, not toasted and clearly not "grilled". The cheese however must have been "grilled" by itself because it was burnt. Coming up the the window the attendant told me "sorry we are out of bread" so I gave you chips instead and tried to hand me my bag. replied you are out of bread completely? I kindly said I really don't want chips, do you have any type of bread? I'm not picky, I'll take a slice of whatever you have left. No expression except a "huff" as he walked of with the bag. I also very kindly ask if they still offered the discount pastry when you ordered a meal. His reply was, yes but you have to buy drinks. Mind you we decided to get two smoothies at 4.99 each as our drinks. I clearly could see he wasn't friendly and I just wanted to get out of the drive through.(No cars or wait behind me) I look at my receipt and both meals show the drinks as smoothies even though I ordered them last! Unbelievable! I spend $28.31 for my 1/2 Salad, my daughters pick two splurged on smoothies and they couldn't offer us a discounted pastry? No strawberries or bread. I'm sorry but there was no excuse and management should evaluate their staff at the window. read more

Panera Bread - Grilled cheese? Very disappointed, burnt cheese yet bread wasn't warm, toasted...nothing! - Sandwiches Near Me - Fort Worth, Texas

See all

For the second time in a row my order has been incorrect. I appreciate their customer service team for giving me a pick 2 in my rewards. I always order rapid pick up on my way to work. I went to sit down and each lunch today and and they forgot my dressing for my salad for the second time in a row and I ordered the Buffalo chicken flatbread and it had no sauce! That's the best part of the pizza and the reason I ordered it. I am going to have to check my food before leaving at this location every time. read more

It is so loud and so cold. Not patron loud - they keep the radio cranked SO LOUD and then staff are screaming over it. I have asked several times (as have others) to have it turned down and the requests go ignored. Many staff are told to get back to work as they are just sitting around. Out of their food a lot. Maybe they shouldn't be open yet as they have display stuff all over and tables are always dirty plus obvious ordering and staff training issues. It is way closer to me than N Arlington but I'll be going back to the Collins one. There's no reason this should perform as terribly as it is. Good location. Good design. Crappy everything else. read more

See all

I'm basing my rating off of the three times I have visited, as I realize giving a bad rating for my visit today would be somewhat unfair as I usually don't have a problem. The food is great. As you can see from my attached picture, I had The Southwest Chile Lime Ranch Salad, but as they were out of that dressing I went with the green goddess dressing. I don't know what it is but it tasted good. I had this salad last time as well. I've also had a chipotle chicken type sandwich that was very good. The strawberry smoothie was just ok for me. I felt it had a chalky taste/texture about it. Service is usually very good. They have a sweet lady who runs the food during lunch time. Today, that lady was just leaving work as I sat down. I sat right in front of the food window at one of their big tables. I saw the food come up and it sat there for a good 5-7 minutes before I went up and got it myself. This happened while there were at least 3 managers or front of house staff walking around, in front me with my number and the food window, without noticing. I'm making a small complaint sound much bigger, but when I'm paying $16.22 (with a $1 drink discount) for my lunch, I hate to see it sitting up there ready for 5 minutes during a quick lunch break while the employees aren't taking notice. But, it was one meh experience out of 2 others that went well so I'm still giving this place 4 stars. read more

Panera Bread - Order receipt - Sandwiches Near Me - Fort Worth, Texas

I am a former training manager with Panera Bread in the St. Louis market. I always look forward to the great product and relaxed service at a Panera Bread. I have given this facility 3 different chances but they just don't get it. Tonight was relatively slow at this location. Two of us were looking forward to having a great experience at this location. We always use the kiosk to order the food. We like to take our time and try different combinations. We ordered two "you pick two's". Mine included a sandwich and an Asian Sesame Salad with Chicken, which needed a little more Asian sesame vinaigrette. My partner ordered a sandwich and a bowl of Cream of Chicken & Wild Rice Soup. It took a while to get the product and the soup was just lukewarm. We took it back and it was just slightly warmer. Also, we both ordered frozen drinks which took much longer than our food. We were highly disappointed in these. They were not blended very well. Overall, I think this store has potential as long as they keep to their PEGS. Disappointed in Grand Prairie, Texas read more

Normally I go to the Chick Fil A next door but for some reason I went to this Panera location instead and I'm glad I did. Order entry was good in the drive thru but it was the lady working the drive thru window when I pulled up that made such a positive and encouraging effect on me - in the few minutes I was waiting on my food. She was just the perfect person to talk with briefly and she really made such a great impact on my mood in those few moments. Employees like Alicia (not sure on spelling) - you need to cherish them. So Panera - I hope you reward her for such a positive and encouraging attitude - because it really changed my whole outlook on the day and I'll definitely be coming back. read more

Take the grilled cheese picture off the website!!!! It looks not nearly close to what I actually got!!! I regret every dollar I spent on that sandwich! For the time I had to wait you'd think the food would be fresh? No!! The sandwich was cold & the cheese was hard.. read more

Panera Bread - Sandwiches Near Me - Fort Worth, Texas

The service was really good in terms of getting my order taken, and even when they brought the food out. The manager apologized for the wait and even circled back around to see if the food was ok. There were some quality control issues, such as not having all the ingredients on my sandwich, but once I told him he immediately fixed it, apologized for the error and even offered me a free pastry-- I didn't take him up on it because I felt it was really minor and I was very happy with the customer service he provided. The pastry case is smaller here and they didn't seem to have some things but I don't know if that's because I came later in the day or if it's a smaller location than the one I'm used to. I would come again however. The food was good and I think they're still getting into their rhythm at this location :) read more

Their soup is amazing! I've never been to a Panera bread and this was a brand new one close to where I live too! It was so clean from the inside. I can't really say much about the service because I ordered through their iPad which I didn't really like doing, but apart from that, I will definitely come here again! Food is great, bread is super fresh and their Mac n cheese is delicious! read more

Panera Bread - Sandwiches Near Me - Fort Worth, Texas

When I've gone to place my order inside in the mornings they've been wonderful! Everything is correct with my order and they are fast, efficient and friendly! Although when I go to the drive thru the wait time to get my sons Mac and cheese is ridiculous it's always about15 minutes and more sometimes! And if there is someone in front of me... well that wait time just doubled. Also be careful with the person who takes the order in the morning, she can be rude at times and never smiles. read more

Guy cleaning the tables used his hands Versus a rag, sanitizing solution, then touched his nose (mask over his chin), then read his phone in back, then starting cleaning the hall by bathrooms. Then laid against the slide counter while again touching his nose and he still hadn't washed his hands after "cleaning" the table. Yikes. Favorite part? Started talking about how CA squirrels are bigger than in Texas while resting his head on the slide counter. Come on folks. Food goes there. read more

Glad Chickfila was closed because I've been missing out for too long! Best $40 bucks I've spent this week. Can't wait to try the rest of the menu but I'm definitely sold on the Avocado BLT. The smoothies and coffee were tasty as well. read more

Don't bother with this Panera Bread. Drive a few miles down the road and go to the one in Euless. This place is constantly getting orders wrong. The curbside pickup has been unavailable on the app for MONTHS and when it was open I had to go in to get the order. This place needs to close for good. read more

Very disappointed. Now you have to go pick up your food yourself, my soup cup was not even filled up much. Went to get a coffee and all the canisters are empty. It seems like they are becoming more like a McDonalds and not the good old Panera. read more