My boyfriend and I stopped in for lunch today because we had a gift card. He's never been to a Panera before. Our buzzer rang and he went in to get our food but only my order was done. We proceeded to share my food as the lady behind the counter said that she would bring it out after it was up. We waited about 15 more and no food came up. I went inside and talked to Steve who appeared to be the supervisor and he cleared it up right away. He refunded the balance that I had charged to my card and threw in a cookie as well, and walked our food out when it was ready. As a service industry professional I was very impressed by Steve's professional demeanor and instant willingness to help. 10/10 would recommend. read more

Their catering never fails to disappoint. Our office regularly needs a dependable place to get bagel orders or box lunches, and there is always some kind of issue. We arrive at pickup time and our order wasn't even started. Our sandwiches with bacon have no bacon. We order less than three hours ahead and they simply refuse to do it. I am crossing them off our vendor list after today's final straw, after continual issues over the last two years (and many many second chances). read more

I used to just think the sandwiches were mediocre, but I continued to go here because of the wifi. Then they changed the menu so that you don't know what is actually in the sandwiches. I ordered a chipotle chicken sandwich and it came with bacon bits for whatever reason. Did I really need to ask when ordering a chicken sandwich if there was going to be pig in it? read more

Must be a franchise restaurant as quality is not what we have eaten in other Paneras. Sandwiches are smaller with less ingredients. Food can take a really long time to prepare. It is a study hall experience to eat there. read more

At 9:08 a.m. today, I went to the Panera website to place an order to pick up at 11:00 a.m. on the same day. According to the website, there is a requirement of two hours' notice, so the earliest time I could pick up this order would be 11:30 a.m. I was very confused that they needed so much time, since the order was for only 9 lunches, so I decided to call Panera and speak with someone directly. I was told that they had a lot of other orders and that the earliest they would be able to fill my order was 11:45 a.m., which was 15 minutes later than what their website had promised. I explained that I give them my business often and that I was only missing the 2-hour requirement by 8 minutes, but I was still given only the explanation that other people were ahead of me. I finally got them to agree that they could possibly have my order ready by 11:15 a.m. My point is this: if I had walked in and ordered 9 lunches to go at 10:40 a.m., they would have had to fulfill my order on the spot. Ordering online seemed to make this even more of a hassle, which seems to defeat the purpose of having this option in the first place. There are many times when my family and I walk in and order 6 meals, and at most, we have had to wait 10-15 minutes for all of our meals. The order I was trying to place this morning was well before their lunch rush, so I wish they would have explained to me the reason why it would take so much longer when I was ordering in advance? When I arrived at Panera to pick up my order at 11:00 a.m., I waited for 20 minutes, even though there were many employees who appeared to be standing around not doing much. It seems that Panera could put a higher priority on customer service. I don't plan to give them my business again for a while, for work purposes or with my family. read more

So don't be fooled by the nice cashiers or pictures. The food is as good as the morons who make it in the back. Sure my girlfriends panini sandwich look good, she wasn't crazy about it. Mine looked like a total mess. It barely had anything in it. it was just bad. And the chips they pride themselves on are nasty. This place charges too much for not enough. I'm going to Subway... read more

Great place for studying. I always get there coffee and bagel and usually am charged up to study. I like the lounge atmosphere. Generally it's pretty quiet and the employees are friendly. read more

The food was pretty good, but I felt the price was a bit high for what I was receiving. Most of the tables were taken up by people studying, but they do have a lot of seating so there was still availability. I would probably consider going there for a study location. read more

First, the service was fine. The ambiance is very nice. We were disappointed in the food. We had a turkey and artichoke pannini on foccacia. The bread was tasteless, the artichoke was practically non-existent. We couldn't find it or taste it, but figured perhaps they had cut it into such small pieces, it may have disappeared into the nondescript cheese. My husband complained about the small amount of turkey, but it seemed to me that more of the tasteless turkey would not have improved the sandwich much. We had a french onion soup. It did not taste housemade. I hope the food improves with time, because they got everything else right. read more

Don't bother. It seems like a nice place to study BUT wow, the food is not worth it! $8 for a tiny tuna sandwhich (that a child can make at home) and a mediocre soup?? No thank you. read more

Panera newbie report: Came in b/c friend suggested it for apres-soccer team meal. Asked order-taker for her recommendation. 1/2 Chicken-avocado sandwich w/ salad. $11. Sandwich was served on white bread. Salad used iceberg lettuce. Salad dressing tasted artificial. A double-double animal and fries at In-And-Out would have been much more enjoyable at half the price. read more

I've heard good things about Panera and finally decide to try it. Turns out it's a way over priced Quiznos in a cafeteria format. $9 grilled cheese with deli lunch meat and to call it a steak sandwich is beyond rudiculous. Won't go back read more

I am a Panera fan, but it just doesn't seem like this location has it together. Stopped off for early dinner at 5:45. One thing after another was, "Sorry we are out of that". Finally we settled on our 5th selections- flatbread sandwiches. Kids ordered Mac and cheese. They got their Mac and cheese and then I was told to return to the counter because "they had a question for me". Which was "sorry we are out of flatbread sandwiches. Is there anything else you want?" Whoever does their ordering obviously failed. And it's the evening of July 3rd so guessing a bunch of people are going to be out of luck. Got a refund, then left our kids (teens) to finish their Mac and cheese while we walked to find something to eat. Kids later reported that one of the Mac and cheese entrees had a big piece of plastic in it. Would have been better if they just had a sign saying "we're out of almost everything" and we could have just gone somewhere else from the beginning. Won't be back! Oh and the staff was not at all concerned by the situation. read more