Bacon Turkey Bravo might just become my new favorite sandwich! Never had Panera before and I'm here in Austin out of town from San Antonio on some business. Stopped in and told the girl (can't remember her name) that I had never been to a Panera before and she was extremely nice and helpful in telling me what they had available and recommending something for me. Excellent customer service here and food was top notch! read more

Love Vegetarian burgers from Panera. Am glad they have this option for veggies. Whenever I have a long travel, I grab one from here to keep my taste buds and tummy full. read more

Food is regular Panera food. No surprises there. However, service lags way behind other Paneras I regularly visit. They seemed to be understaffed; overworked, low energy. read more

I arrived at this Panera location at 4:30 pm. The establishment was empty. As a novice the menu board was confusing to me so the cashier directed me to the paper menu. The paper menu didn't exactly describe what came with the various options (either). I conceded and simply ordered a whole, flat bread turkey sandwich that arrived with a medium sized dry piece of baguette bread (?) and no utensils. The avocado wasn't sliced. It came cut in quarter size and immediately fell out of my sandwich. The turkey and bread were fresh and delicious, but overpriced IMO. The carpeted floors were filthy with bits of food and crumbs. The men's room was filthy and the urinal was out of order. I won't revisit this location - ever. read more

i love this place....sitting here right now by the window with the rain, coffee, delicious apple salad and baked potato soup! The friendliest service from Wes (seth roagan look alike) . I like this place! read more

I have been a fan of Panera for about 20 years. My wife and I discovered it when we were living in Missouri in the 90's and it was called the St. Louis Bread Company. I'm writing this review because the company has noticeably started growing downhill, at least at this Austin location. I think the employees simply don't care anymore. It's funny, but the food itself seems just fine. The quality is still there as far as I can tell. However, the place is just filthy and completely disorganized. Here's the list of things I noticed. I arrived around 7pm and the place had almost no customers. Nobody in line. There were about 6 self-serve kiosks and about 6 registers. None of the kiosks had any pagers to take to your table and nobody was stationed at the registers. I stood in front of a register for a few minutes before somebody noticed me, and of course they had to go get somebody else to help me. In the meantime I noticed some of the bakery items were just plopped down without much work to remove cooking sheets or arrange in front of the proper price tags and descriptions. After I ordered (clearly interrupting the cashier's dinner break) I made my way over to the coffee. One pot was labeled "freshly brewed at 12pm" -- 7 hours old. Trash was everywhere on the floor and I literally could not find one clean table in the place. The trash can was full and the employees had covered up the trash "hole" with a dirty upside-down plate. There was a small bucket with rags floating in the water on top of the trash can, presumably to wipe down the tables. I cleaned off my own table and drank my coffee and ate a pastry. Again, food was fine. The employees here seemed to be just hanging out with 1-2 folks really trying to slowly get the place back together. In the hour I was there, I saw one guy carrying a huge stack of dirty plates to be washed and the same guy running a vacuum. Everybody else seemed to be just out of sight in the kitchen hanging out and talking. I literally overheard a guy joking, "if you could just do all my work for me then I can just hang out and do nothing all day." I had to order some takeout for my daughter before I left, and I was again waiting for a long time before somebody noticed me. The one kid who was cleaning the restaurant and restocking the drink station with lids saw me and took my order. Another employee walked by and made no attempt to help him (poor guy who was helping me was holding 3 bags of lids and struggling to balance them while taking my order). I grabbed some butter packets out of a tub by the coffee, and there was trash in it! On my way out, I noticed the vestibule was full of leaves and trash, and the doormat was rolled up and pushed to the side. (Maybe somebody was going to sweep and lost interest?). I really did NOT want to attempt the rest room based on how dirty the rest of the place was. I'm glad I skipped it. It's really sad when a place like this with decent food just completely stops caring about taking care of the restaurant. I 100% blame the management for not training the employees and giving them a sense of pride in providing a clean, welcome environment for the customers. This is not the only Panera location in Austin where I've noticed this problem. Lakeline and Bee Cave Galleria are not much better. Shout out to Cedar Park 1431 for looking good and having attentive employees. I hope Panera will visit the Austin locations and work on turning it back around. Just keep it clean and maybe attempt to tidy up and look presentable! I don't want to see cardboard boxes of back stock piled up everywhere. Wipe down surfaces and pick up trash, for pete's sake. If it doesn't turn around, I'll find another restaurant for coffee and pastries. read more

At the bottom Panera's receipt it's written that "Your order should be correct every time,if it's not,we'll fix it right away & give you a free treat".. Based on my recent experience, it should be changed to "Your order should be correct every time,if it's not, WE DON'T CARE" I placed a to-go order of Creamy Tomato Soup with Baguette which was supposed to be ready by 7:48 PM. I drove 30 minutes from home and reached the store around 8 and didn't find my order in pickup area. So I waited...... Then my order was handed over to me .. I headed out and thought of checking the order once. Found chips not baguette (as I ordered that), went back and told the associate that I ordered the baguette not chips.. He took a baguette and literally threw it down the bag. His rude behaviour made me think of simply leaving my order and get out. Not a single word of apology... I reached home and my wife opened the order and found no breadcrumbs in it or on the side...Is it wrong to expect the right order ? I then called the store to talk about this. One of the associate picked up the phone and I told her about my experience. She told me that her manager is busy and will call me back to discuss. That's the end of it.. Being Panera (and not any local bakery store), I expected a call from the Manager as promised but nothing.. Nada... I waited for 2-3 days and then realized that Panera is standing up to its message on the receipt.. " ...... WE DON'T CARE". I have always liked going to Panera but this experience has made me think otherwise. Update: Assistant Manager reached out to me after I posted the complaint on panera's website and apologized for this. read more

I'm a huge fan of Panera but this is the worst location that I've ever been to. Arrived about 5:00 on a week night and it wasn't crowded. We placed our order & the girl behind the counter seemed new, not a problem but she seemed to be struggling and finally asked for help. We went to the drink station to get our drinks & it was dirty. As we went to find a place to sit there were only a few people eating so plenty of places to sit but then we noticed lots of dirty tables. We cleaned our own booth with a few napkins as there wasn't anybody to ask to wipe up the table. Our order arrived & it was wrong so they corrected the order & it took a while. It was for a grain bowl nothing that complicated. We finished our dinner & my husband went to use the men's room. No paper towels so he came out by drink station to look for a few napkins. They were all empty. As we finished up we did notice a girl starting to wipe up & clear a few tables. Our food was ok but portions were really small! We've eaten at several locations, even out of state, and this is by far one of the worst restaurants we've been to. We will not give up on Panera but will never eat here again. read more

Terrible! Didnt have butter and got my order wrong twice in the same sitting. Would not recommend this location.

The restaurant is busy, the employees are flustered, the manager, Kelsey, is shouting at her employees behind the counter, having an attitude with each customer she speaks to, she is complaining to her employees how hungry she is and how badly she wants to go home, they're out of baguettes AND dinner rolls (this place is called Panera BREAD), the floors are filthy...I'll make a sandwich at home next time. read more

"They mess up my order way too often..." said another commenter. Exactly the problem. Over and over again. Then when you ask them to fix it, they explain how you should have placed your order differently because "please add American cheese" is apparently way too complicated for them to understand. Soups are great, sandwiches only work if you order it EXACTLY as shown. And they need customer service training for the food expediters. read more

This was my first time at this Panera location. Place an order from pick-up. Thankfully I checked the bag before I left due to past experiences with other Panera locations. This one was no different. I got a baguette instead of an apple, the wrong type of bread on my sandwich, and no type of greens or lettuce on my sandwich. I asked the person over the counter about the lettuce and he said they were out of emerald greens. I said okay and then asked about my soda cup. He pointed me to the man at the register, where I had to wait for someone to finish ordering before I could ask him if I could just get a cup since they were behind the register. After filling it up, I walked past a half-eaten salad bowl. I realized there was no way they could be out of all greens so I went to the counter and asked if they had literally any type of lettuce. The same man as before started listing different types of lettuce that they had like spinach, romaine, etc. I'm not sure why he didn't tell me that to begin with, I would've taken anything. After he gave me a cup of romaine, I got home and realized I got some sort of cheesy bread instead of sourdough. And I ordered sourdough online because they are ALWAYS out of croissants. For how overpriced Panera is, you'd think they would get your order right and not be out of half their items, including 90% of the bakery. First and last time going to this Panera location. I only went because I had a $10 gift card, which of course didn't cover all of it because of the insane prices. read more

Watch these people. I phoned them at 7:50 to ask them about online ordering and at 8:00 -- after the website had taken my credit card information - I got a "delivery time not available' and I was invited to choose a time tomorrow morning. And there is no way to cancel the order once it's taken your card. And they stopped answering the phone; the message asked me to leave a message and then I got a 'voice mail box filled'. I don't recommend ordering online. It seems very buggy and insecure. read more

Great food and amazing bagels! BUT every time my wife and I go in to get a dozen or so bagels, the cashier's attitudes give us the feeling as if we are wasting his or her time. read more

This place is mediocre; the coffee is at least hot. The quiche is decent and really the only reason I gave it 3 stars.

Food is always good but delivery is the absolute WORST. I ordered in the morning so I can get my order at the time I selected. Delivery is now 30 minutes late and still counting. NEVER order delivery. read more

It's a Panera, so you may already know what you are getting into when you head here. The baked goods and rest of the menu are all terrific, though a bit on the oily/greasy side for me. read more

Went today around 3pm had green goddess salad it was delicious! It wasn't busy during this time.

the food is good just a little pricey on what you get we got the pick 2 it was good but pricey but anyway the service was good crowded though but good food read more

SUPER EXPENSIVE for SMALL PORTIONS. We went to Panera recently since it was a cold day and wanted to order soup. I got a cup of soup and half sandwich. WOW, pricey! my cup of soup was good but the sandwich was tiny. and i paid $5.39 for just the tiny/half portion for just the sandwich! the soup was an additional $4 or so. and a bag of chips was included WOW. Iced Tea was $2.50. Just saying we will not go back, our lunch very expensive for not much food. read more

They took away my favorite: Asian Sesame Chicken Salad. They were out of most breads, including baguettes and most bakery items. Disappointing. read more

I was able to order a catered lunch for a dozen people and have it ready in under an hour! The gentleman who helped was very prompt & courteous especially given the short notice. He even made the menu which had multiple types of sandwiches, salad, chips, cookies, & lemonade! Will use Panera again when I need to cater a quick, painless lunch. read more

This place is a mess. The workers here are rude and very unorganized. I do not see myself visiting this Panera again anytime soon.

The food is fantastic, healthy and tasty. The professional staff compliment this ambience.

When you go to a chain you expect the same food every time. Beyond disappointed with everything! Ordered 2 sandwiches. They were out of the cheese, sandwich bread, baggettes. Got the food and the Italian was not correct with different meats and dressing. Top it all off with the fact that it took 15 minutes to get the food and we had to watch the 6 people behind us get their food and leave while we stood there! read more

I love Panera's breakfast items - especially the cinnamon crunch bagel. There are big windows in the dining area that makes it light and open and they have a lot of booths that have plugs for your computer. It is a wonderful relaxing place to work in the morning or meet with friends. read more

The first time I went to a Panera's was up in Minnesota... It was great! We go there everytime we are up north... So when I heard they were opening up here in Austin, TX, I was excited... Well, went to eat there the other day, and let me tell ya, there is definitely a difference between North and South... It was awful!!! I got one of their salads and it was disgusting... slimy lettuce was a real turn off... Needless to say I will not return!!! The cashier kept trying to take my order after she had already taken it and she was very rude... read more

This is the best location in the area. Craig, Greg and Christina ROCK!! The food is super fresh and when I call for a pick up order with all my "special requests" they always get it right! The service at this location could be compared to a 5 star restaurant! I'm totally addicted to the Shrimp Soba Noodle salad!!! read more

other locations gave larger selections but all panera food is yummy

I just had lunch here today. Panera is consistently great! I had two of my favorites, the Fuji Apple Salad and Cream of Chicken and Wild Rice soup. I love to pick up lunch here or bagels for work. Great place, I will be going back for sure. read more

The initial service was good. After the food was brought out, we had to search for an employee to ask for some butter for the roll that came with my pasta. They had a prepackaged spread, not real butter. My butternut ravioli must have been microwaved; some ravioli were hot and others cold. Two people ate for $30.00. That is not a good value for the quality of the food. Jason's Deli has better quality and quantity for the dollar. Will not return, very disappointing. read more

Odd situations have happened to me here Lol But, they have always come in with a save. Awesome lunch, quick pick-up service, wonderful managers! read more

The food here is pretty good, but I continue to be amazed at the incompetence of the workers. Mostly teenagers who have not been given near enough training by their managers, who are usually nowhere to be seen. Last week we were informed that they couldn't toast a bagel because their toaster had been broken for 3 days. And when it is working , you have to remind them what the difference between 'toasted' and 'warm' is. Today I asked them to toast the bagels so they are a little brown on top and was told "I'll try." If you order something to go don't even think about leaving without checking the bag or you most likely will be sorry when you get home. If you order a latte, make sure the order taker tells the person making the drinks or you will wait forever. I could provide lots more examples but you should experience the idiocy yourself. read more

Great French breakfast, big fan, Family friendly, I started with them 24 years ago in Europe.

I am hooked on the BBQ chicken salad. Keep up the good menu and the amazing customer service. The line moves at a steady pace so we are never waiting for long to place an order. read more

Can I give this yuppy hang out less than one star? Ordered french onion soup "sorry sir we discontinued that" darn that's why I come here. Oh well I'll have a half a roast beef with....sorry sir we discontinued roast beef. Ah shit well I'll have a coke. Sorry sir no coke we have Pepsi. read more

We visit this location all the time because it is the closest Panera to us. I'll start by saying this location is ALWAYS running out of pastries, especially cookies. Two out of three visits they are out of the candy cookies by 6:00 p.m. I would say about 50% of the time the experience had is a negative one. One time we were waiting at our table for our order for over 25 minutes. I went up to the counter and could see our order on the screen in red counting up from the time we made our order. Other new, green tickets were being delivered left and right. The person behind the counter never acknowledged me standing there until I literally grabbed her attention to get a manager. They had somehow skipped our order over. The bus boy delivering the trays I guess didn't have the sense to notice our ticket on the board for an excessive amount of time. The manager made it up by comping us for our meal. He was very nice. This was the worst experience we had. Other times the food is fresh and delicious. Compared to other Panera's I've been to, this place is ran very poorly. With it's perfect location and amount of traffic this store receives, I would think Panera would keep more of an eye on this store. It's a consistent mess. Thank God they put in the self service tablets. I have left the store after standing in line for an excessive amount of time due to not having enough cashiers. We left again tonight because they had NO cookies except lemon drops. This was at 6:30 p.m. read more

We had lunch at this restaurant on Tuesday and had to listen to the general manager (Greg), screaming and cussing at the poor employees all through our meal. I felt so sorry for the employees, who in my opinion were doing the best that they could. It was appalling to hear and made our lunch very unpleasant! Shame on him!!!! Get a different job Greg! read more

This used to be a very good restaurant but now the quality and quantity are barely mediocre and the staff is short handed. Don't bother coming here again. read more

I was especially impressed with the Manager, I believe her name is Elizabeth (so sorry in case I did not get the name right, it has been a crazy day). I had an urgent order for 24 people, had to add/change some info a few times. Everything came out PERFECT, just like it was ordered. Experience was great, all folks on my team loved the food and the way it was packaged. They felt very special and it is very important. The order came out fast too. Huge thank you to the Manager and the team! The Manager also followed up on the phone to make sure everything was good when arrived. Amazing! I am sure many of my coworkers will now visit this store, a few were asking what location this was read more