Terrible place! Me and my family ordered $70 worth of food online and they forgot the chicken Cesar salad so I went inside to get it and I got ignored by the employees for a few minutes and then finally got someone to make my Cesar salad. While it was being made I looked behind the counter and it was absolutely disgusting back there! Paper and food everywhere! With Covid still being a thing I feel like sanitation should be high priority! When I got home, which is two minutes away, our food was stone cold amd not good! It seems like Management is incapable! I contacted the divison manager (Cheryl) directly about this matter and there was no response! I feel like the customer doesn't matter to them! I would not go back to Panera ever again! Do not waste your time or money! read more

First time I've been in a Panera Bread outside of California. I'm very not impressed. They were totally out of dark roast coffee and didn't seem to care much. Said they would brew some more but wasn't ready by time I was ready to leave. I also ordered a breakfast sandwich but didn't come with all of the advertised ingredients. Unfortunately California is no longer an option but I won't spend my money here anymore. read more

Received our meal and no sides were included. The bag was checked all over the receipt saying everything was inside. Very dissatisfied. read more

Panera Bread - Sandwiches Near Me - Asheville, North Carolina

Here's how to lose a customer for good and ever. 1. Have a crowded line about 10:20 or so. 2. Take 15 minutes plus to clear the line, partly by never having more than one person at the registers at any one time. 3. Then, tell someone who wants a breakfast sandwich that you don't serve them after 10:30. (It was 10:38, to be precise). Sorry, you don't want me as a customer. Green Sage did. I had a lovely sausage, egg, and cheese biscuit there. I won't be back. read more

Fast food with comfy seats and free wifi. Looks like they give a lot of people jobs. The people are friendly, and smile. What about gluten-free and/or non-gmo offerrings? Supposed to be comfort food and i would be comfortable knowing that the food i was eating was healthy and good for me and my family and all the college students on their commercials. read more

The service is a bit slow here. I used to really like Panera but went so often I just got sick of it. Picked up lunch for a office here and I just was not that impressed and was quickly reminded after eating my salad why I don't miss Panera. The food is just mediocre and there are so many other great lunch options out there. read more

Absolutely horrible. Dirty. Cold steak and cheese sandwich. Ordered a Green Goddess only to be told after the fact that they didn't have any green goddess dressing. Not sure how this place is still in business. read more

Food tasted like any other Panera but big lady in the back making sandwiches was hella rude to me.

This location continues to struggle. They don't hire or pay acceptable wages and profit from high prices and running a labor camp. Service takes an incredible long time and staff struggle to interact with customers. Not a good situation. Avoid. read more

Grabbed a quick bagel and cream cheese. Good service, great bagel. Parking can get tight. read more

Ordered for delivery and soup missing plus wrong flavor for smoothie. One of my kids couldn't eat with us. Ordered a 2 nd time and called the store directly to be sure that they would double check my order before out for delivery. They called to let me know of a substitute. They delivered my order with 4 missing things- one was the substitution. Another one of my kids had no dinner. I called and while apologetic and refund given, I am not ordering from them again for my family. I'm not ordering from them for my business. I'm not going to their restaurant or recommending it from now on. read more

Well I was in the mood for soup and salad and based on MANY previous visits to many different Panera Bread restaurants, including this location, we stopped in for dinner (party of 5). Similar layout of all other Panera Breads so if your not familiar I guess you live in a cave or under a rock. This visit the location was not busy only a couple of patrons so we immediately placed our order at the counter. Great so far right... The wait for our food was typical and was as expected. Looks great at the counter until we sit down to enjoy our HOT soup but wait it was NO WHERE NEAR HOT Luke warm AT BEST!!! NOTE: 4 OUY OF THE 5 OF OUR PARTY HAD DIFFERENT SOUPS AND THEY WERE ALL NEAR OR BELOW ROOM TEMP No biggie right we will just go have them warmed up or exchanged....ALL FOUR I REMIND YOU. I understand stuff happens. Well hold up their sparky!!! MGMT take note and train ALL of your employees!!!! Reply from person at counter. "YOU can use the microwave to warm up your soup". I REMIND you all four of us that JUST picked up our orders not less than ONE MINUTE" ago. Notice he said "you" not that HE WOULD heat up our soup. He stated this would better if you heated it up in the microwave near the FRONT OF THE STORE rather than me having to remake it....WTF Really? I believe it is the establishment and persons BEHIND THE COUNTER not in front of the counter, those are called customer's!!!, to make sure the food is prepared correctly and at the SAFE TEMPS THAT DEPARTMENT OF HEALTH HAS SET AS GUIDELINES which these were well below!!! Totally pissed and rather not making a scene in front of my kids I was like OK I will take our SOUPS and use the microwave to heat up our SOUPS so we can enjoy our dinner and LEAVE. I definitely am not about wasting food!!! I highly doubt I will go back to this location. Lesson learned stick with LOCAL!!!!! read more

Service is deplorable. When we took the notification device to the counter to get the food, a staff member seemed to have an attitude when I placed it on the counter to get the food. She abruptly picked it up and threw it into a basket and turned her back. The soup had been spilled all over the plate when we picked it up. They ran out of ingredients for the salad we ordered and didn't tell us until asked about it. The shift supervisor offered to substitute ingredients, but after the attitude by the staff member, we passed. Worst Panera we have ever been to. Buyer beware. Glad we don't live here. read more

I'm going to become known as the Panera reviewer if I'm not careful... Oh well. So I visited this Panera while one of my friends in Asheville was at work. The coffee and muffins here are - hands down - the best I've ever had at a Panera, which is odd, since I thought their stuff was pretty uniform across the country. After finishing my reduced fat blueberry muffin, I surfed the net for a while until they booted me because of the stupid "High Traffic Volume Time Limitation" thing, which was annoying, since the restaurant was mostly empty. I suppose it's broader corporate policy, but the manager ought to be able to turn this off if he sees it's not a problem on a given day. I then ordered lunch, which was a little disappointing. They skimped on the cheese and dressing on my Caesar salad and the side of whole grain bread that I got was a stump, essentially. I'm not complaining about getting the end piece - I like that - but rather that it was SIGNIFICANTLY smaller than other pieces I saw people wandering off with. Alas. I'm not sure I'd go out of my way to come here, if I'm ever in Asheville again, but it was certainly a decent place to kill a few hours on a long Thursday. read more

One of the few chains i eat at and I really enjoy Panera when I allow myself to splurge. I try to avoid being a regular bread eater but the occasional bagel (or 12) doesnt hurt, right? Also, best carryout salad around! Cant beat the variety and freshness. Order and pay online to avoid the line! read more

This place....... I have been a fan for many years, and the company has a great concept of utilizing all natural, whole ingredients in their food. So - yeah for that!!!! However, the downhill slide is apparent. For some reason it appears they are unable to keep the restaurant clean and the beverage/ utensil Bar well stocked or clean. The floors were a mess! Covered in trash throughout the restaurant, did they just get done serving 100+ people that unloaded from 2 charter buses bound for Ohio? There's more grilled chicken on the floor of the dining room than in the entire kitchen!!!! The good news? Food is still tasty and you can be as healthy (or not) as you'd like! read more

The lady who cashed me out was very rude and didn't want to write in any special instructions. She didn't even want to go back and tell her employee who was making the sandwich that I just wanted the Mayo on my sandwich after it was toasted. I worked at a Panera for a long while and it's not hard to write in a special instruction. She was very unpleasant and I will not go back here. read more

This review is only for their lunches as i work nearby and there always isn't time to go much farther. On the plus side, their place is clean and if not too busy you get waited on pretty quick. The food on the other hand, 'meh.' I guess they're supposed to be all crafty breads and everything, but i like softer bread sandwiches - things i don't have to chew like shoeleather. The inside ingredients, while fresh, are not generous and their prices are just a little too much for what you get. read more

Went into Panera bread today today & places my order. Food was really good but, I was impressed with the young lady (Adriana) who took my order. She was very kind. Panera bread needs more young ladies like her. read more

Ordered on the app. They left out food from my order. After waiting in line, got to the cashier and told him. He then said I had to go see someone else after waiting 15 mins (with a bag in hand and on the counter). He didn't want to help, and was arguing about who's job that was. Then proceed led to tell me about how he don't care about his job. Well it shows. Pants was falling down(without gloves on and handling food at the time, he was sticking his fingers in his pants). Complaining to customers. Not complete long orders correctly. After this experience, I won't be back. read more

We went to Panera Bread tonight (9-12-18) around 8:25 pm and we went in and Alice, black girl at the cashier, was rude and ever! She didnt ask "How are you doing tonight". She didn't smile or say "You're welcome". She took our money and didn't say anything. I am highly disappointed and embarrassed because I always go there to study and eat and I've never experienced a more rude and mad behavior/demeanor from a worker. I am utterly disgusted and I will be taking my business elsewhere. Someone needs to give Alice a intervention because she was rude and it won't be tolerated. Period. read more

I am usually here during the morning hours. I needed to send off some emails so I stopped in for a late lunch early dinner. They have a new menu but the manager was informing people that they did not have the pasta for these new items. I ordered a half Turkey apple and cheddar. I know to expect a small sandwich 2 inches by 2 1/2 inches. The sandwich I received was cut that way. It had a strip of cheddar that was 1 inch by 2 inches, the turkey was ripped up but all together covered a single layer 1 inch by 2 inch and finished with a pinch of arugula (very thin layer for half of my half of a sandwich or 1/4 sandwich). The menu says that this comes with apple and cabbage slaw and mustard horseradish sauce, this was no ware to be found. Very disappointing for a $6 sandwich. read more

I am writing this review for "Panera" in South Asheville. I have eaten at this location twice now and both times the food has been amazing. My first time trying Panera I was unsure of what I would like. I decided to try the "Pick Two" option off of the menu. I decided to try the Broccoli Cheddar Soup and the Grilled Cheese. The food was fast to come out, and the food was delicious. The Broccoli Cheddar Soup reminded me of my Mom's recipe. My second time trying this location was equally the same. This time, I only got a bowl of Broccoli Cheddar Soup. The soup again was amazing. I honestly don't know how the make this soup so perfect. I ate here with my best friend both times and we had a great time. The staff has been friendly both times, and it is always busy. If you don't mind waiting in line and you don't mind waiting for good food, then this is the place you need to come to. Keep up the good work Panera! read more

They opened a short time ago, during the covid restrictions. We have used both online and drive-in. The service is awful; maybe they are unwilling to pay a living wage. The food is no better than Chick Fil A, Burger King, etc., at least at this location. And way overpriced by comparison.to those fast food places that I choose not to patroniz. Such a disappointment compared to other Panera locations I have patronized. I guess wait a year or so and give them another chance then. read more

Nice location and lots of space. Also: they have a cute little corner for all the laptop people. And the Americano was perfect. (The cashier even asked me how much water I wanted in it.) Nice, and not crowded. read more

This location is always amazing. The food is always good and my order is always correct! I come here super frequently! Sky is always nice and welcoming when I arrive! It seems like the buzzers are never charged but besides that I love this place! I super reccomend the bacon turkey bravo and the autumn squash soup! read more

Panera Bread - Sandwiches Near Me - Asheville, North Carolina

Great food fast service love it I eat here at least once a week my favorite is the broccoli cheddar soup read more

The restaurant has a problem with customer service. I ordered curbside service, let them know when I arrived and nothing for 10 minutes. I realized that no food had come out during that time even though the cars were lined up. I went in, waited 5 more minutes to talk to an employee who pointed me to a shelf where my food was sitting. I asked that my 20 percent tip be refunded, got an okay...no sorry, but okay. That didn't happen. The sandwich had sat long enough to be soggy and inedible. I tried to contact online customer service and couldn't get that to work. I called, waited 35 minutes and gave up. Too expensive for mediocre food and a decent chance at horrible service. read more

Food is good, but I get tired of coming here and having to hunt for a table that isn't dirty - even when they aren't too busy to clean the place up a bit.. read more

I was just thinking today how tiresome it is that the new trend is to order at the counter & the patron does all the work. This wouldn't really be so upsetting if the prices reflected this fact. It feels like all I save in dollars is tip. Here's a tip for Panera: Lower your prices! It's chaos to eat in your establishment. The food is good, but everything else makes me just want to go somewhere else to eat for the price. read more

Their cashier messed up and over charged me $20. I have called and been nice discussing the matter, but they have not returned my money and keep telling me a manger will contact me, it's been almost 3 weeks. I'm really tired of their false promises to resolve this. Horrible customer service. I can't afford to spend $42 on a lunch, and I am angry they robbed me. Return my money or make this right! Very angry now read more

My mom and I went, I ordered a sandwich and a SIDE of macaroni. My mom ordered a half sandwich with a side of macaroni. The cashier was very rude, she rung our meal up as a sandwich with a side of chips, and a whole separate macaroni MEAL with another side of chips. My moms order was wrung up as the half sandwich and a side of macaroni and she got a tiny apple. THIS WAS 29.97 with only one drink. I could have gone to a way nicer restaurant for this. We then asked the manager about it and why it was wrung up like this and he couldn't even tell us really. He was nice but the problem was not solved, and they wouldn't change it even if it meant getting a different order. Not worth it for panera food read more

This place is the worst!!! The worst service ever with biggest tools ever on the morning shift. Three bad experiences. Tried to phone in bagel order but no one ever answered. Complained to manager who said phone never rang. Really!! Maybe you should get your phones checked or get a new hearing aid! Next time tried mobile order. Went to pick it up but not done. It was just sitting there while employees just kept walking past it. Had to stand there and wait for order to be done. Made me late for work. No apologies! No nothing! Just a dumb look on their face when I told them to get with the program. Next went to get bagels again. Long line and not moving. Only two people working. After 10 minutes employee says there's a computer problem! I don't think he knew he was the computer problem!!!! No coffee was ready. Containers all had coffee from the night before. Can you say nasty!! I left and 2 other people did too! Have no idea how this dump stays in business. Never going there again. No one should ever go there!! If Joey's bagels opened next door this place would be out of business in one hour!!!! The 5 star reviews must be from employees only. No one in their right mind would give this filthy and unclean place 2 stars!! read more

I really like the food. The sandwiches are all very good though I personally lean towards the turkey ones. Love the pastures as well. The only complaint I really have is the cleanliness of the place there is always dirty tables,even when it's not busy.and the bathrooms are a little yucky with t.p. on the floor. read more

Great food but a bit of a fly issue - kind of gave it an outdoors indoors type of feel

Chashier Samantha was very rude and the person that gives you your food at the window worst. Never ever coming back to this place. I've been living in Asheville for about 9 years and this has been the worst experience in restaurants. read more

The new Fall menu is GREAT! My favorite is the Turkey and Cranberry Flatbread Sandwich. It is really good. The Butternut Squash Ravioli is good also, but make sure not to skimp on the arugula..it needs it to add an element of freshness and lightness to the richness. Overall, a healthier alternative to fast food and many tasty choices. read more

The food was alright. But the lady in the back was rude and didn't care to get my dad's order right.

The food is good, but it's not usually the food I ordered. I'm really surprised they don't have gluten free bread like the other sandwich places. read more

The general manager Bethanie goes out of her way to make your experience here amazing. She is awesome at customer service and she made sure we were happy. It is because of her we will return. Kudos to whoever hired her. Dawn and Dave read more