Food is accurate and tasty. The service is top notch. Employees work hard and are very friendly--you can tell they are happy to serve. Dave the owner is great. He is always friendly, encouraging. Clean store! read more

Firehouse Subs - Brisket! So yummy!!!! - Fast Food Near Me - Arden, North Carolina

this place sucks Hadn't been to firehouse subs in five years because of the service it was awful back then. Came to the one in Arden a few weeks ago and the service was odd. It must have been this register girls first job, she was so timid, she was shaking and did not know how to operate the register, I felt bad for her as no other employees initially helped her. Eventually someone came to help and they too had low confidence, no hello, eye contact etc. Despite the strangeness it was good and I would've given it a three out of five stars, they did take a long time but I prob due to the new employee and lack there of. As I was leaving, there were employees tossing bags of chips behind the counter, but you get out of your employee what you put in . Secondly, and most importantly, I very very very recently went into firehouse subs in Arden. No one acknowledged me. There were about five people sitting down waiting for their subs. I read the room and quickly I understood that it was busy, but no employee even looked at me as I stared over the register...no eye contact not once. Finally it got to the point where I had to reach out to the employee - "you look pretty busy how long do you think it'll be" and the answer I got was a murmur.. more or less .."it'll be a while" followed by a loud stress sigh -"not to be particular but about how many minutes" she looked up "30". I left. As stated I worked in the industry, but whoever owns this franchise you need to work on training your employees. I'm sorry but the good is mediocre anyhow, I was going to try the meatball sub but.. read more

I came in with my grandson for takeout lunch, and the bill was 35.00!! Unfortunately, I did not get a receipt, or I lost it but that is crazy!!! Will rethink spending that kind of money on lunch. read more

Placed online order. They didn't have it. Showed him the receipt, and Instead of just making the order from the receipt I showed them, he said nothing I can do, you'll have to call customer service. Called them, and they also did not offer to call the store to get the order made. The lifeless employees at this location did not care at all. Customer service also told me they couldn't give me a refund either. So I don't get the food or a refund. The obvious thing to do, would have been for the guy to just look at my receipt and make the food. How hard is that? read more

Food was decent, not good. I ordered a steak and cheese with jalapeños. I picked up my order,,, "have a nice day", did you add the jalapeños? ,,,, "have a nice day", Miss, are there Jalapeños on this,,, "Have a nice day",, Thank you,,,,"Have a nice day",,,,, She basically repeated to me to F'Off. I will not be visiting this place again, which is a bit sad since it is close. -F Review read more

If I could give them zero stars I would. Ordered 2 subs, waited 20 minutes. I go home and one is made completely wrong, rang up correctly but obviously the girl making the subs didn't follow directions. Very un happy that I have to drive back and not eat dinner with my significant other. I drive back and Mason tells me no problem they will remake it and make it a large due to the inconvenience. I wait 17 more minutes and my sub is made, but it's only a medium. I go to counter and tell the other gentleman and he says he is the mgr and it wasn't the other person's call yo upsize it for the inconvenience. I explained I am unaware of who the manger is and all I want is something to make up for their mistake. I tried to explain the situation and he kept cutting me off saying he wasn't doing anything at all for me. I go here often, well not any more. read more

Nothing like Jimmy Johns. It was soggy and I didn't keep them waiting or order something with any crazy sauces.

David is the best manager ever. It was my first experience ever at a Firehouse Subs, and he and the rest of the staff were patient, kind, and were not satisfied until I was satisfied. Great job David and staff. read more

Went in to get a sub and the manager was standing up front talking on the phone with no mask I won't do business locally if they cant do business like they are supposed to read more

My wife and I walked in and no one acknowledged us. There were two clerks out front busy with something. After being ignored for several minutes I said "Hello??" and no one responded. My wife said "guess we'll have to call corporate" and one of the two clerks ignoring us finally looked up and said "Oh, sorry, didn't see you come in". Yeah, right. He took our order and then had to go in back to get change for our payment. The manager came back out with him and yelled at him in front of us for leaving the register. That's really how to make a customer feel welcome - not. When we got our take-out order home and opened it up, it had been made wrong. Bad experience all the way round. read more

My wife and I ordered subs and drinks in the store. After 25 minutes, still no subs. They assured us the order was still in the system. After another 15 minutes we gave up and asked for our money back. They said maybe someone else picked them up. I wouldn't waste my time here, they seem to do mostly pick up orders and don't care about walk in customers. read more

The customer service and the entire experience from the time I entered the door and leaving with my order.

Excellent service with a smile! Sandwiches are amazing. Restaurant exceptionally clean. Outside tables and family atmosphere!

My husband and I always love coming here when we want a quick and tasty meal. Hot quality sandwiches, clean dining area with great customer service. They are by far the friendliest and most efficient Firehouse we've ever been to. My husband and I are never disappointed. Recommend going here vs any other sandwich chain in the area. read more

The sub was god. Turkey Bacon Ranch, but $10 for a sub with chips and drink seems very high! There are other sub places with equally good food read more

Staff was friendly, theme is cool, food is mehhh. They were out of a few things too. I want to like Firehouse, some of my friends like it, but I've had two bad experiences... first time I got a cold sub and when I got home the bread was like a wet sponge and the second time the steak tasted so cheap. Am I spoiled on jersey mike's? I'm willing to give it another shot read more

Been here way too many times to count and the service & food is always excellent. Eat here once and you'll be hooked. My favorite is the Hook & Ladder...Smoked Turkey Breast, Virginia Baked Ham and melted Monterey cheese...oh it's sooo good!! Their vegetarian sub with freshly sautéed vegetables is also killer! read more

Never been there before, but HOLY MACKEREL it was quality. Very short wait time, extremely polite staff, they brought the food to our table, and the sammich (cheddar brisket btw) was absolutely incredible. Literally the best sandwich I've had at a chain establishment. read more

Excellent food and superb service, I grab lunch here regularly and it's always tasty! The employees here always seem to be having a good time and always take the best care of customers. read more

What an awesome sub shop. The restaurant s atmosphere is one of a kind. Food is prepped quick and hot. I ordered the Italian combo and in one bite, I thought I died and went to heaven. They have the coke mix machine too. A plus! read more

Good sub with friendly people. Place was clean, even the bathrooms. They didn't get 5 stars because the sandwich was pretty standard with nothing special to write home about. read more