I'm writing this review because my recent visit to the BW3's near the Asheville airport was,…read morefrankly, beyond disappointing. To say it was less than ideal is an understatement. The floors were thick and slick with grease, making it uncomfortable--and honestly unsafe--just to walk to our table. That should've been the first warning sign.
The food was a complete letdown. We ordered nachos that arrived dry, with barely any cheese--no grated cheese, no properly melted cheese, and no cheese dip at all. The chips themselves were bland, and the only thing they seemed to add in excess were pickled and roasted peppers, which overwhelmed the dish and made it unpleasant. Being told they were out of guacamole by 4:00 p.m. on a Saturday was ridiculous.
We also ordered 24 bone-in wings with dry rub on the side. Out of all 24 wings, we received only two drumettes. The chicken was poorly prepared, overly greasy, and left an unpleasant aftertaste. We never received the celery or carrots we asked for, despite requesting them.
Service is where this experience crossed from bad to outright ridiculous. I've operated a food service business before, and what I witnessed was a complete breakdown of leadership, teamwork, and basic hospitality. Our table was in the bar area, and it was obvious the bartender was genuinely trying--she was overwhelmed, stretched thin, and doing the best she could under poor conditions. She was not the problem.
The problem was the rest of the wait staff. They were young, rude, dismissive, and entirely ineffective. Southern hospitality - NO WAY! Multiple servers repeatedly walked past our table, clearly saw that we needed assistance, and chose to ignore us. There was no effort to help the bartender, no teamwork, and no shared responsibility for guests.
Even the most basic operational details were being ignored. The Pepsi tasted flat and off--clearly not calibrated properly--which is a fundamental behind-the-scenes responsibility. When something that simple isn't being monitored, it's obvious there is no real management oversight happening anywhere in the operation.
We waited more than 15 minutes after finishing our meal just to get a check. It never came. Eventually, my partner had to carefully walk across the greasy floor to the bar and insist that we be allowed to pay so we could leave.
What truly underscored how dysfunctional this place is was what happened at the table next to us. A two-person table repeatedly tried to get a server's attention for ketchup. After being ignored again and again, the gentleman finally stood up, walked to the side of the bar, reached behind the bar himself, and grabbed a bottle of ketchup--clearly frustrated and done waiting. That should never happen in a properly run restaurant.
Throughout all of this, there were plenty of staff on the floor. What was missing was management. We overheard employees talking about where the manager--"Scott"--was, noting that he was "somewhere in the back" while the entire front of house was in complete disarray. No one was directing staff. No one was checking on tables. No one was stepping in to support the bartender. There was zero leadership happening in real time. I have worked as a waiter many times, and I can assure you, there were enough staff, just not enough management. The owners were pissing away money with this crew.
We watched at least three other groups, who were waiting for tables, walk out because they were tired of waiting and being ignored.
This was not a staffing shortage--it was a management failure. I don't know who "Scott" is, but he should really ensure that the wait staff refrain from commenting about him amongst themselves on the floor, so the patrons can overhear.
Pitiful food, unsafe cleanliness, disengaged staff, and no operational oversight. I will never return to this location, and I'll be sharing this experience widely so others know what to expect. This place needs immediate intervention from corporate, because what's happening here is unacceptable.