I got into town and wanted some food. I never had Firehouse Subs. As soon as I walked into the restaurant, I was greeted by both employees with a friendly "Welcome to Firehouse Subs". They took my order and within a few minutes, my order was ready. I ordered the firehouse steak and cheese. It was delicious. The lobby was clean and had comfortable seating. I would eat there again. read more

Update: After learning about my experience, the owner contacted me on a holiday weekend to apologize and make it right. Word of caution, this location gets very busy. I would order ahead if you can, or bring your patience hat. Original review: What a nightmare of an experience!!! I went in today around 12:20 to grab a sandwich. I was the first person in line. I ordered, paid and waited, and waited, and waited.... Finally I asked someone how much longer it would be. They said there were 5 orders ahead of mine. I told them I have to go to an appointment and I'd be back in a couple of hours and not to make my sandwich. I came back starving at 2:45 and waited, and waited and waited... Nobody was at the register. I told the guy making sandwiches about my earlier visit, showed him my receipt and he went to the back. I waited again. He came back and said he didn't know what to do and asked me to wait some more, at this point all I wanted was a refund, he couldn't help with that either. I was about to lose my $H!T so I left before things got crazy. So I'm out $10 and about 40 mins of my day, and no sandwich to show for it. WTF??!! read more

Great service Food is delicious got the Briscuit sub and added bacon to it along with a 5 cheese Mac n cheese. Enjoying a lunch date with my boyfriend will definitely be back. read more

Firehouse Subs - Sandwiche with Mac n cheese - Fast Food Near Me - Arden, North Carolina

My mom and I stopped in to grab a quick dinner. We walked in around 8:30 to place our order. The lady at the register did not greet us and was very dry, and not polite. After we got our food which was cold and thrown together, we sat down to eat quickly before driving home. The other lady working rolled her eyes and shook her head that we had sat down. She then grabbed the vacuum cleaner and started vacuuming the whole restaurant while we were eating forcing us to sit in silence. Running into our chairs and our feet looking at us the whole time she did it. At 8:58 the lady stopped vacuuming and looked at us and said, "y'all have two minutes and then you have to leave or I'm calling the cops." She said the dining room closes at 8:30 and the doors are locked at 9. Nowhere was it posted that the dining room closes, nor were we told when we ordered. The open sign was even still on. We were not spoken to nicely or with respect but yet threatened to have the cops called on us if we did not leave the building at 9:00 on the dot without finishing our sandwiches. We will NEVER be back to this location. This is unacceptable behavior for any establishment and to have employees like this is just a disgrace to firehouse. Those lady's will cause more guests to never return if this is how they continue to treat their customers. Would give zero stars if it would allow. read more

Okay, so I haven't been to this Firehouse Subs location in 2 years because of the customer service I got last time. In a nutshell, it took forever to get my food, some of the employees were chatting it up during lunch rush hour with a friend that stopped in, and on a tight lunch break, it's a deal breaker for me. Since it has been 2 years, I finally decided today, I would go back because I do like their food. sad to say, it took 15 minutes from the time I ordered until they called my name. That may sound picky, but I can drive to Subway, order to go, and get back to work in 20 minutes. When it takes me 5 minutes to get there, 5 minutes in line, 15 minutes to wait for a sandwich, and 5 minutes to run back to work.... my lunch is almost gone and I haven't even eaten yet. Food is good, but service is SLOW and it wasn't even busy. If you are in no hurry and want a good sandwich, it's a good place. If you are employed and on a lunch break, go somewhere else. read more

Firehouse Subs - 500 cal Hook & Ladder sandwich Tasty and perfect size to go - Fast Food Near Me - Arden, North Carolina

I've been a long time customer at this location and never had an issue. I used their online ordering last night for the first time and my order was completely messed up, one of them missing pastrami altogether! I immediately called and complained, pretty darn nicely and was asked what I wanted to do? I said since I live so far away I didn't feel like driving back. The 'lead' on the phone told me to come in today and they would remake the sandwiches. I show up today as per their instructions and am treated like I'm trying to get one over on them. The General Manager Shay was completely rude, can't believe she gets paid to act this way to customers. Said I had to bring the sandwiches back, well I'd have to pull those out of the trash, wouldn't I? I was embarrassed, treated like I was being dishonest after I immediately called and simply followed their instructions. Bad business practices and another customer lost. read more

My one sandwich to go order sat on the counter for over twenty minutes because no one told me it was ready. I had to ask after seeing several other orders prepared after mine. It's not possible to give zero stars or this location would get them. read more

Every single time I ask specifically for no mayo. They put double on it. I just through my sandwich away. I guess it is my fault because I have not learned my lesson with this place. It's horrible now I see why they have a two star rating. I'm not happy again for the 4th time. I hate this place read more

Firehouse Subs - a sandwich and a side of ketchup - Fast Food Near Me - Arden, North Carolina

This is our 2nd visit to Firehouse Subs and we've enjoyed the sandwiches but the customer services is lacking. The first time we ordered online for pick up and still ended up waiting for half an hour even though I arrive at the time given. This time I walked in and stood in front of the order counter while she carried on with her conversation. I had to ask if I was in the right spot before she took my order... I certainly felt welcomed.... read more

Must be a coincidence, but this Firehouse Subs & the one in Hendersonville seem eerily alike as far as service & attitude of the staff. They appear not to want you there for some reason. They act as if you're interrupting something by placing your order. They got my sub wrong by adding mayonnaise & leaving-off mustard. I didn't realize the error until I got home to eat. As for me, I won't interrupt them again, trust me... read more

Will never come back to this place again. Our order was wrong so we called back. The person who answered told us we better hurry back in because they could not correct the order unless the manager was there,and she was leaving soon. After talking to the very rude manager Kerri on the phone she told us the order was correct. What a joke. I would not recommend this location to my worst enemy. read more

The so called manager Carrie is the worst person I have ever dealt with. Our order was wrong and instead of correcting she said we better hurry back before she leaves Or else we will not get the items missing and incorrect from our order. She reeked of alcohol and her eyes were very bloodshot. Do not go here!!! You will be treated poorly and disrespectful. Carrie needs to be fired! read more

I came on 12/26/15:@3:44pm in afternoon..everything was empty, my husband and I thought it was going out of business. Older women was trying to restock napkin holders. Place was clean but empty...Sandwich needed to be hotter. Definitely prefer a different location. read more

I called to place a order and a lady named Ashley picked up and said it will be a few mins until she could take my order I said fine and I was on hold for about 20 mins until I made it to firehouse I was still on hold as I walked in the store!! read more

I don't normally leave reviews but this location has disappointed me every time I've been there ranging from messing up my order to waiting 15+ minutes the past two times for my sandwich. I will stick to the Long Shoals Firehouse or go to Jersey Mike's from now on. Gave it 3 tries, left disappointed and frustrated 3 times. I'm done. read more

Iv'e been to this location a few times before and the food has been good, but the service has always been a little lacking. This time however, both the service and the food were bad. I waited for 1 sub for 30 minutes before I went up to the counter and asked about the long wait. One of the ladies behind the counter told me that they had a lot of orders and were doing the best that they could. They finally called my name after 40 minutes and there was no explanation or apology the the wait. Once I started eating the sub, I realized that they loaded it up with a ton of lettuce but very little meat. Never again! read more

I love the subs but I have noticed the subs getting smaller and the price is going up. And I have had a bad experience with customer service. read more

First time at a Firehouse Subs and we enjoyed our food. I got the Chicken Salad sandwich and the bread was so fresh!