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    Subway

    1.0 (1 review)
    InexpensiveSandwiches, Fast Food
    Open 8:00 am - 9:00 pm
    Updated 1 month ago

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    8 years ago

    Waited 2 mins for the employees to come, then it felt as though I was bothering them just making my order. Not sure why I keep going here

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    Chick-fil-A

    Chick-fil-A

    3.4(18 reviews)
    0.2 mi

    This has got to be the slowest Chick-Fil-A that I've ever visited and it wasn't even busy. Came…read morehere on a Saturday morning to pick up breakfast for the kids since apparently hotels charge $12.99 for a continental breakfast these days and $3 for crappy coffee. I placed an order through the app and went to the mobile through. I was the second car and I probably waited at least 5 minutes for my food when I got to the front of the line which is an eternity in Chick-Fil-A time. The one in my hometown would have gotten 50 cars through in that time while saying "My Pleasure" without panting or losing their breath. Order accuracy was on par with what you would expect. Food quality was good too. Just slow.

    Read the other negative reviews about this location, we all have something in common! I'm done…read morewith this Chick-fil-A location, the company has always been known for EXCELLENT customer service, company wide, seemed as though whatever Chick-fil-A you are at you are graciously greeted and issues are generally an afterthought. Previously, I always used the Chick-fil-A in Hendersonville, GREAT, but started using the Arden location more as it's more convenient. Over the past 6-months, I've had to go inside after ordering in the drive-thru twice because they forgot the fries in order and an entire kids meal in another. As a business I owner I get it, mistakes are going to happen, but you ALWAYS apologize for mistakes. The part that irked me and my wife, both times we had to park, then WAIT in line AGAIN when going inside to getting the remaining items from our order, both times we weren't even given a simple "sorry" instead getting just a, here ya go! Tonight was the last straw for this location, I pull in to the drive-thru and see that nobody is out taking orders (I've never seen it different at this location) as they are always on you waving their hands for you to pull forward (way past the speaker) and you then order with an individual on a tablet. So when I didn't see anybody standing outside, I naturally pulled around stopping near the pickup window. A young man with the tablet used to order comes out and says "can I get a name, I gave him my name and he said have you ordered yet?" Being a little confused I said no and he replied "my boss says I can't take orders on here and that you'll have to go back around and order from the speaker." What, you never take orders from there, well it's cold tonight so that's the way it's done. I'm like you're holding the order tablet, why can't you take my order as NORMAL. Before pulling through full I asked a female identifying herself as a supervisor and she said you have to go back through the drive through and order from the speaker. There was no explanation, just "tonight you have to order from the speaker." Nevermind every other visit there are employees constantly telling you to pull forward to order if you stop at the speaker, I've NEVER ordered from the speaker at this location. Maybe you're supposed to call ahead of time to ask which method of ordering they're using prior to arrival, you wanna talk about total confusion, if it's because it's cold, how about knowing what the cutoff temperature is???? Over something so trivial and childish really, you've lost this customer and I don't have to say what my "word of mouth" will be about this location. There's a computer 2-feet from her, that same young man holding the tablet to take orders was next to her. At this point it felt more like this was more of a pissing contest than about service. Bottom line, this is NOT a Chick-fil-A issue, this is a ARDEN Chick-fil-A issue, those reading this can decide on their own, but I know (3) people in this household that won't EVER be using that location again. This isn't just a one-off for our family, this is a systemic issue from THIS LOCATION that we've never experienced at other Chick-fil-A locations in the past 20+ years of being customers. I guess this is so polarizing because (1) being a business owner I'm just beside myself as to how something like this can even be an issue, (2) I didn't change up the "normal" way of doing things, so when a customer "does per usual" and then is admonished for NOT doing things the way Chick-fil-A is doing something "at that hour" the onus should NOT be on the customer. If this was the business I owned and know I just lost business, future business and word of mouth over poor decisions and lack of general customer service (saying sorry when drive-thru customers have to come inside and wait for missing items) I'd be having a serious pow-wow with my employees, they may not care but customers are how they get paid; apologies are given when we make a mistake and we don't tell customer to go back through the drive-thru when we're doing things different than normal. I think a 3.5 Yelp review "for this location" is a pretty telling story in itself. Either you have customers order from the speaker or you have them pull around and order from people using tablet, how are customers to know what your "cut-off-" temperatures are? And if you INSIST on doing it that way, you certainly don't PUNISH customers that are used to doing it the way it's done 99.9% of the time. I still can't grasp how you tell that customer, you shoulda known how we're doing things at this hour, go back and wait in the drive-thru line! Because 9 out of 10 customers are gonna just drive away and if they're like me, they're NEVER GONNA COME BACK!!

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    Subway - sandwiches - Updated May 2026

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