This has got to be the slowest Chick-Fil-A that I've ever visited and it wasn't even busy. Came here on a Saturday morning to pick up breakfast for the kids since apparently hotels charge $12.99 for a continental breakfast these days and $3 for crappy coffee. I placed an order through the app and went to the mobile through. I was the second car and I probably waited at least 5 minutes for my food when I got to the front of the line which is an eternity in Chick-Fil-A time. The one in my hometown would have gotten 50 cars through in that time while saying "My Pleasure" without panting or losing their breath. Order accuracy was on par with what you would expect. Food quality was good too. Just slow. read more

Read the other negative reviews about this location, we all have something in common! I'm done with this Chick-fil-A location, the company has always been known for EXCELLENT customer service, company wide, seemed as though whatever Chick-fil-A you are at you are graciously greeted and issues are generally an afterthought. Previously, I always used the Chick-fil-A in Hendersonville, GREAT, but started using the Arden location more as it's more convenient. Over the past 6-months, I've had to go inside after ordering in the drive-thru twice because they forgot the fries in order and an entire kids meal in another. As a business I owner I get it, mistakes are going to happen, but you ALWAYS apologize for mistakes. The part that irked me and my wife, both times we had to park, then WAIT in line AGAIN when going inside to getting the remaining items from our order, both times we weren't even given a simple "sorry" instead getting just a, here ya go! Tonight was the last straw for this location, I pull in to the drive-thru and see that nobody is out taking orders (I've never seen it different at this location) as they are always on you waving their hands for you to pull forward (way past the speaker) and you then order with an individual on a tablet. So when I didn't see anybody standing outside, I naturally pulled around stopping near the pickup window. A young man with the tablet used to order comes out and says "can I get a name, I gave him my name and he said have you ordered yet?" Being a little confused I said no and he replied "my boss says I can't take orders on here and that you'll have to go back around and order from the speaker." What, you never take orders from there, well it's cold tonight so that's the way it's done. I'm like you're holding the order tablet, why can't you take my order as NORMAL. Before pulling through full I asked a female identifying herself as a supervisor and she said you have to go back through the drive through and order from the speaker. There was no explanation, just "tonight you have to order from the speaker." Nevermind every other visit there are employees constantly telling you to pull forward to order if you stop at the speaker, I've NEVER ordered from the speaker at this location. Maybe you're supposed to call ahead of time to ask which method of ordering they're using prior to arrival, you wanna talk about total confusion, if it's because it's cold, how about knowing what the cutoff temperature is???? Over something so trivial and childish really, you've lost this customer and I don't have to say what my "word of mouth" will be about this location. There's a computer 2-feet from her, that same young man holding the tablet to take orders was next to her. At this point it felt more like this was more of a pissing contest than about service. Bottom line, this is NOT a Chick-fil-A issue, this is a ARDEN Chick-fil-A issue, those reading this can decide on their own, but I know (3) people in this household that won't EVER be using that location again. This isn't just a one-off for our family, this is a systemic issue from THIS LOCATION that we've never experienced at other Chick-fil-A locations in the past 20+ years of being customers. I guess this is so polarizing because (1) being a business owner I'm just beside myself as to how something like this can even be an issue, (2) I didn't change up the "normal" way of doing things, so when a customer "does per usual" and then is admonished for NOT doing things the way Chick-fil-A is doing something "at that hour" the onus should NOT be on the customer. If this was the business I owned and know I just lost business, future business and word of mouth over poor decisions and lack of general customer service (saying sorry when drive-thru customers have to come inside and wait for missing items) I'd be having a serious pow-wow with my employees, they may not care but customers are how they get paid; apologies are given when we make a mistake and we don't tell customer to go back through the drive-thru when we're doing things different than normal. I think a 3.5 Yelp review "for this location" is a pretty telling story in itself. Either you have customers order from the speaker or you have them pull around and order from people using tablet, how are customers to know what your "cut-off-" temperatures are? And if you INSIST on doing it that way, you certainly don't PUNISH customers that are used to doing it the way it's done 99.9% of the time. I still can't grasp how you tell that customer, you shoulda known how we're doing things at this hour, go back and wait in the drive-thru line! Because 9 out of 10 customers are gonna just drive away and if they're like me, they're NEVER GONNA COME BACK!! read more

I didn't plan to stop at this Chick-Fil-A but my tire issue earlier in the day put me behind schedule so I stopped here on my way to Flat Rock Playhouse. The parking lot was very confusing so I missed the entrance from Airport Rd but got there another way. I couldn't tell if the one entrance was only for the drive thru. The parking spots were super small. I did the mobile order which nobody else seemed to do so I got my order super quick and was on my way while the others were in a long line waiting to order. Service was friendly here. read more

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It's good and it's Chick-fil-A! Sometimes though I'll have them forget straws or utensils when it's very key to have those. But everyone makes mistakes! read more

Wendy went above and beyond. She's my favorite part of coming to this Chick Fil A. We had really good conversations and she made sure we had everything we needed. read more

You place your app order and then wait 10 minutes. The first car waited 10 minutes for a milkshake. The second car got angry and left (having paid for their meal... still left without food). And I'm need to feed my 84&85 year old parents, yet here I sit waiting for who knows what. THIS IS THE SLOWEST and WORST location in Buncombe County. Hands down, the worst on Airport Road. Don't go here if you're relying on your app order to help speed along feeding your family. They are UNPREPARED. read more

I loved the chicken sandwich.What I loved was the buttery bread and crispy chicken.The service was amazing and fast.It was very clean and my children loved the play place . read more

After a very disappointing search for dog friendly places to eat after a long day of hiking, I finally turned to Chik-fil-A. Now this location in particular had a not so nice review, so I was skeptical, but after visiting it became clear that they are not getting the attention they deserve! From the moment I stepped into this location, I was greeted by pleasant employees. Katelyn took my order and was as sweet as pie. She was friendly, enthusiastic, and efficient. She was kind enough to deliver my food outside as well, which I was very thankful for. This location is clean, well managed, and has excellent staff. They have highlights of their employees throughout the restaurant and foster a positive environment. My food was fresh, delicious, and definitely satisfying. Thanks for a wonderful meal!! read more

Yummy food!! When you want fast food thats also excellent this is the quick, inexpensive way. I love their salads, they are healthy tasty and a great way to enjoy fast healthy food. I give them 4 stars just because they are fast foods, but really good tasting fast food. I love their chicken strips as well. read more

Make sure you triple check your order before paying. My order was entered incorrectly but repeated back to me correctly. After paying and receiving the wrong items they refused to correct the order and I was stuck with what they provide. No help whatsoever. Be cautious, in their minds the cost of a Mac N Cheese is worth losing a customer over. read more

Absolutely amazing service and smiles! I swung by this Chick-fil-A today for a quick, pick me up after work. I was struggling to decide what I wanted, and Mallory specifically made fantastic recommendations, and I have never been happier with the quality of food and a Chick-fil-A. Mallory was so patient as I am very indecisive and normally stubborn, but somehow her smile and enthusiasm led me to have an awesome experience. As for the cleanliness of the Chick-fil-A, I was delighted. It is pristinely clean, and the workers have clearly been trained excellently. Mallory was a delight, and I am excited to see where her career goes in the Chick-fil-A family. Give that girl a raise! read more

The lady that took my order, Diana, was awesome. 10/10 the food was amazing! Diana had great customer service

My daughter & I stopped by the Airport Road location in Fletcher for lunch and of course, the food was great, but it always is. The standout was a nice lady named Lori. She was extremely proactive making sure we received any and everything & she really impressed us. Want a refill, she's on it. Need sides, boom, there it is. Her proactivity & commitment to service was amazing. Thanks Lori. You are amazing! read more

I don't really know why this chick-fil-a has such bad reviews because this is my regular go to place after a day of climbing at the riveter. The people are super nice every time I go through the drive through. I saw a review for the drive through saying it was "too slow." I think for that person's experience was because this Chick-fil-A is packed for a rush. It even has two lines and a delivery zone. What got me to leave a review this time go around is because one of the workers named Benjamin was just super kind and easy going! And I got my food nice and hot for a good way to just end my day. read more

Went there today for lunch. Ordered a side salad with grilled chicken. I have ordered this many many times but the last two times I have gotten this the salad is very sad. I think the side salad is like 3 dollars. There was a little bit of the salad mix two tomatoes and maybe 20 pieces of cheese for 3 dollars. I know things are getting expensive but really, even a little more cheese. read more

Chick-fil-A - This is the sad salad - Fast Food Near Me - Arden, North Carolina

Worst run drive through of any chick-fil-a I have every been to. Be prepared to wait.

A lot of CFAs have great drive-thrus and customer service. This is not one of them. They are the slowest and least organized location I have ever seen. Beware of the slow drive thru and confused employees. The manager needs to go back to training. read more

Love this chick-fil-a always hot and fresh, today was the first day I had a minor issue, it's not that big of a deal I was just shorted 2 of my nuggets :( Otherwise I usually never have an issue here. Staff is always amazing! read more